Best 7 Shopify E-commerce Integrations for Internal IT Support

Tidio AI blends live chat, chatbots, and email marketing into a single, user‑friendly platform that helps Shopify stores deliver instant, AI‑powered customer support. Built on a conversational AI engine, Tidio’s chatbots can answer FAQs, capture leads, and guide shoppers through the purchase funnel—all without writing code. The platform’s drag‑and‑drop builder lets merchants design conversational flows, set triggers, and personalize responses based on visitor data, while the integrated live chat feature provides agents with real‑time visibility into customer interactions. Tidio’s Shopify integration is a one‑click setup that pulls store data, enabling the chatbot to recommend products, check order status, and provide shipping updates automatically. The AI bot can also be scheduled to respond during off‑hours, ensuring customers receive instant feedback even when the store is closed. For businesses that need a higher level of control, Tidio offers a Pro plan with advanced features such as multi‑agent support, custom integrations via Zapier, and priority technical assistance. Because Tidio focuses on both AI and live chat, it serves as a versatile support hub for small to mid‑size Shopify merchants looking to streamline their customer service workflow. The platform’s emphasis on automation reduces response times and frees human agents to tackle more complex issues, while its cost‑effective pricing makes it an attractive choice for startups and growing e‑commerce brands. Overall, Tidio AI provides a solid balance between automation and human support, making it a popular choice for merchants who want an AI chatbot that can seamlessly integrate with their existing Shopify store without extensive technical overhead.

Big Sur AI is a generative‑AI powered chatbot platform that specializes in personalized automation and product recommendations for e‑commerce. Built on advanced AI models, the platform delivers real‑time responses that adapt to user intent and context, making it an effective tool for Shopify merchants seeking to enhance customer engagement and conversion rates. Big Sur AI’s strengths lie in its deep personalization capabilities and content generation, allowing businesses to create dynamic conversational experiences that feel tailored to each shopper. The platform offers a free tier that gives users access to core chatbot functionality, while the Pro plan unlocks additional features such as higher visitor limits, advanced analytics, and premium AI models. Big Sur AI’s integration with Shopify provides instant access to inventory data, enabling the bot to offer up‑to‑date product recommendations, stock availability checks, and personalized upsell opportunities. The AI can also handle order status inquiries and guide users through the checkout process, reducing friction and cart abandonment. Big Sur AI’s modular design allows merchants to build custom conversational flows using a visual editor, while its AI‑driven content generation can produce product descriptions, marketing copy, and knowledge base articles on the fly. This makes it a powerful tool not only for customer support but also for content marketing and internal knowledge management. Overall, Big Sur AI is an excellent choice for Shopify merchants who prioritize tailored conversational experiences and are willing to invest in premium AI capabilities to drive sales and customer satisfaction.

Manychat is a well‑established chatbot platform that focuses on social commerce and marketing automation. While initially designed for messaging platforms like Facebook Messenger, Manychat now offers robust Shopify integration, allowing merchants to create conversational marketing funnels that capture leads, promote products, and drive sales directly from the storefront. The platform’s visual builder lets users design multi‑step flows without coding, and its AI capabilities can handle common customer queries while guiding users toward a purchase. Manychat’s strengths include its ability to deliver automated broadcasts, drip campaigns, and targeted messaging based on customer behavior. Merchants can set up triggers for abandoned carts, product launches, or special offers, and Manychat will send personalized messages to users via Messenger or SMS (depending on the plan). The platform also integrates with Shopify to pull product data, customer segments, and order history, enabling highly relevant conversational content. Pricing for Manychat is tiered by contact count, with a free plan available for small lists and a Pro plan starting at $15/month that scales as you add more contacts. This flexible pricing model makes Manychat attractive to startups and growing stores that want to experiment with conversational marketing before committing to larger budgets. Overall, Manychat provides a powerful set of tools for Shopify merchants who want to harness the power of social messaging and automation to boost engagement, nurture leads, and increase conversions.

Help Scout is a customer support platform that blends email‑style inbox management with live chat, knowledge base, and automated workflows. Designed for small to medium teams, Help Scout offers a modern, intuitive interface that feels like a shared inbox, making it easy for agents to collaborate on tickets and communicate with customers. The platform includes a built‑in AI chatbot that can handle common questions, provide self‑service answers, and route inquiries to the appropriate agent or team. Help Scout’s Shopify integration pulls order, customer, and product data into the support workflow, enabling agents to view purchase history and shipping status directly within the conversation. The knowledge base is fully searchable and can be customized with tags, making it a valuable resource for both customers and internal IT staff. Additionally, Help Scout’s automations and triggers can be used to create ticket routing rules, SLA management, and recurring task assignments, ensuring that support requests are handled efficiently. Pricing for Help Scout starts with a Starter plan at $20/month, which includes basic inbox and live chat features. The Standard plan at $40/month adds advanced automation, reporting, and email support, while the Business plan at $80/month offers priority support, custom branding, and additional agent seats. Enterprise pricing is available for larger teams with custom needs. Help Scout is an excellent fit for Shopify merchants who need a comprehensive, agent‑centric support solution that integrates tightly with their store data and offers AI‑powered self‑service capabilities.

Zendesk Chat (formerly Zopim) is part of the Zendesk suite of customer service tools. It offers real‑time chat, ticketing, and AI‑powered automated responses that can be seamlessly integrated into Shopify stores. With a simple one‑click setup, merchants can embed a chat widget that pulls customer data from Shopify, enabling the bot to provide product recommendations, order status updates, and support ticket creation. Zendesk Chat’s AI capabilities allow for proactive messaging, automated greetings, and instant answers to FAQs. The platform also supports multi‑agent chat rooms, allowing support teams to collaborate on complex issues. Integration with Zendesk Ticketing and Zendesk Guide ensures that conversations are recorded in a central knowledge base, and data can be analyzed for trends and performance metrics. Pricing for Zendesk Chat is tiered: the Starter plan is $19/month, the Professional plan is $49/month, and the Enterprise plan is $99/month. Each tier adds more advanced features such as chat routing, custom branding, and advanced analytics. Zendesk Chat is ideal for Shopify merchants who already use or plan to use Zendesk’s broader help‑desk ecosystem and need a robust live‑chat solution that can be augmented with AI and detailed reporting.

Intercom is a versatile customer messaging platform that combines live chat, product tours, and AI chatbots into a single, easy‑to‑use interface. For Shopify merchants, Intercom offers a one‑click integration that pulls product, order, and customer data, allowing the bot to provide personalized product recommendations, order status, and support assistance. Intercom’s AI chatbot can answer common questions, qualify leads, and guide users through the buying process. The platform also supports proactive messaging, automated welcome messages, and product tour flows that educate customers about new features or upsell items. Intercom’s inbox view brings all customer conversations into a single place, making it simple for agents to collaborate on support tickets and track resolution metrics. Pricing for Intercom begins with a Standard plan at $39/month, followed by a Pro plan at $99/month and a Premium plan at $199/month. Enterprise pricing is available for larger teams with custom needs. Each tier adds more advanced automation, reporting, and multi‑channel support. Intercom is well‑suited for Shopify merchants looking for a comprehensive messaging solution that can handle live chat, AI bot interactions, and in‑app product tours—all while integrating tightly with store data.