Best 7 Shopify E-commerce Integrations for Resorts

ManyChat is a popular chatbot builder that focuses on Facebook Messenger and SMS messaging, but also offers a Shopify integration to provide automated customer support, cart recovery, and personalized marketing. The platform’s visual drag‑and‑drop flow builder allows marketers to design conversations without code, while its built‑in audience segmentation helps target guests based on booking history or geographic location. ManyChat supports multiple templates, including e‑commerce funnels that can upsell add‑ons like spa services or dinner reservations. In addition, the platform can push notifications to Facebook posts or email, allowing resorts to keep guests engaged with offers and updates. ManyChat’s pricing tiers—Free, Pro ($39/month), and Pro Plus ($49/month)—provide a range of features, with the Pro plans adding SMS, broadcast, and advanced automation tools. ManyChat is particularly strong in social media marketing, making it ideal for resorts that rely heavily on Facebook and Instagram to attract guests. However, its native chat widget is limited compared to other Shopify widgets, and the platform’s AI capabilities are more focused on rule‑based flows rather than advanced natural language understanding.

Tidio is a versatile live‑chat and chatbot platform that can be embedded into Shopify stores. It combines real‑time chat with AI‑powered bots that can answer common questions, guide visitors through the booking process, and collect contact information for follow‑up. Tidio’s drag‑and‑drop bot builder allows users to create conversational flows without coding, and the platform offers a library of pre‑built templates including e‑commerce, support, and lead‑generation scenarios. The platform also supports integrations with email marketing services, CRMs, and Shopify’s order data, enabling bots to pull inventory, pricing, and booking details in real time. Tidio’s pricing structure is tiered: Free, Plus ($18/month), Pro ($29/month), and Premium ($59/month), with the higher tiers unlocking advanced chat history, custom branding, and integration features. For resorts, Tidio offers a straightforward way to add a chatbot to the website that can handle booking inquiries, provide local attraction suggestions, and offer promotional deals. Its AI capabilities are growing, though they are still primarily rule‑based with some natural language processing. The platform’s free tier is generous, making it accessible for small operations.

Intercom is a comprehensive customer messaging platform that offers live chat, automated bots, and product tours. It can be seamlessly integrated into Shopify stores via a small JavaScript snippet, adding a floating chat widget that can handle booking inquiries, guide visitors through room selection, and trigger automated responses based on user behavior. Intercom’s powerful segmentation allows resorts to target visitors by location, device, and past purchase history, enabling highly personalized messages. The platform also offers a robust set of integrations, including Shopify, Salesforce, Zendesk, and HubSpot, allowing data sync across systems. Intercom’s pricing model is based on the number of active contacts: Starter ($39/month) for up to 2,000 active contacts, Growth ($79/month) for up to 5,000, and Pro ($149/month) for up to 10,000. Intercom excels at multi‑channel communication and detailed analytics, providing insights into chat volume, response times, and customer satisfaction. However, its pricing can become expensive as the contact list grows, and the bot capabilities are largely rule‑based, requiring manual configuration for advanced conversational flows.

Drift is a conversational marketing platform that focuses on generating qualified leads and improving sales conversations. It offers a live chat widget that can be embedded into Shopify stores, along with AI chatbots that answer FAQs, schedule appointments, and gather contact details. Drift’s flow builder is visual and allows users to set up complex conversational paths, including conditional logic based on user responses. The platform also integrates with Shopify, Salesforce, HubSpot, and other CRMs, ensuring that leads captured through the chat are automatically added to the marketing pipeline. Drift’s pricing starts at $75/month for the Essentials plan, with the Pro plan at $150/month and the Enterprise plan available on request. Each plan includes a set number of seats and features such as chat transcripts, automated follow‑up emails, and advanced analytics. For resorts, Drift can be used to capture booking intent, schedule tours, or upsell add‑ons like spa packages. Its strength lies in lead qualification and sales automation, but it may be over‑engineered for basic support needs, and the pricing is relatively high compared to other chat solutions.

Zendesk Chat (formerly Zopim) is a live‑chat solution that can be added to Shopify stores through a simple script. It offers real‑time messaging, automated bots, and the ability to route conversations to the appropriate support agents. Zendesk Chat integrates tightly with the Zendesk Support ticketing system, allowing chat transcripts to be turned into tickets automatically. The platform also provides a knowledge base integration, enabling bots to pull answers from Zendesk articles. For e‑commerce, the chat widget can access order data, allowing agents to provide real‑time updates on shipping status or booking confirmations. Zendesk Chat’s pricing tiers are: Free (limited features), Standard ($19/month), and Professional ($49/month) with higher tiers for advanced features. Resorts using Zendesk can benefit from a unified support channel where chat, tickets, and knowledge base articles are all in one ecosystem. However, the bot capabilities are largely rule‑based, and the platform does not offer advanced AI natural language processing beyond simple keyword matching.

Crisp is a multi‑channel messaging platform that blends live chat, chatbots, and email support into a single interface. It can be embedded into Shopify sites using a snippet, adding a floating chat widget that supports web, mobile, and desktop browsers. The bot builder allows users to create automated responses and set up triggers based on visitor activity. Crisp’s integration with Shopify enables the bot to pull product and order information, which can be used to answer questions about room availability or pricing. The platform also offers a knowledge base integration, allowing visitors to search for answers without contacting support. Crisp’s pricing is tiered: Free (limited features), Pro ($15/month), and Enterprise ($49/month), with additional add‑ons for advanced features. Crisp provides a simple, unified messaging experience and is especially useful for small resorts that want to manage chat and email support in one place. The platform’s AI features are still developing, and the free tier is limited in terms of bot customization.