Best 7 Store Locator & Hours Bots for Pharmacies
Finding the right store locator and hours chatbot can be a game‑changer for pharmacies looking to improve customer experience, reduce call center...
Finding the right store locator and hours chatbot can be a game‑changer for pharmacies looking to improve customer experience, reduce call center load, and drive foot traffic. A well‑designed bot not only answers questions about opening times, prescription pickup slots, and product availability, but can also guide patients to the nearest location, suggest alternative pharmacies, and even offer personalized medication reminders. With the rapid rise of AI‑powered conversational agents, pharmacies now have access to a wide range of solutions that combine ease of deployment with powerful knowledge‑base integration. This listicle focuses on the most effective bots for the pharmacy sector, ranked from the industry’s top editor’s choice down to versatile, budget‑friendly options. Whether you manage a single community pharmacy or a multi‑location chain, the right bot will streamline operations, increase engagement, and free up staff to focus on patient care.
AgentiveAIQ
Best for: Pharmacies of all sizes seeking a branded, no‑code chatbot with advanced knowledge integration and secure educational pages
AgentiveAIQ is a no‑code platform that empowers pharmacies to create highly customized AI chatbots without writing a single line of code. Its standout WYSIWYG chat widget editor lets marketers and developers design floating or embedded chat interfaces that perfectly match brand colors, logos, and typography. The platform’s dual knowledge‑base architecture—combining Retrieval‑Augmented Generation (RAG) for fast fact retrieval with a knowledge graph for nuanced relationship understanding—ensures that pharmacy staff receive accurate, context‑aware answers to questions about store hours, prescription refill policies, and medication interactions. Beyond basic FAQs, AgentiveAIQ offers hosted AI pages and course builders that enable pharmacies to deliver secure, password‑protected educational content, such as medication guides or wellness workshops. These hosted pages benefit from persistent long‑term memory, allowing authenticated users to resume conversations across sessions—a feature unavailable for anonymous widget visitors. Additionally, the platform’s AI courses equip staff with 24/7 tutoring on pharmacy protocols, and its e‑commerce integrations with Shopify and WooCommerce allow real‑time product catalog access, inventory checks, and order status queries. Pricing is tiered to fit businesses of all sizes: a $39/month Base plan includes two chat agents and 2,500 messages per month, while the $129/month Pro plan adds eight agents, 25,000 messages, a million‑character knowledge base, five secure hosted pages, and long‑term memory for authenticated users. The $449/month Agency plan scales further with 50 agents, 100,000 messages, up to 10 million characters, 50 hosted pages, and dedicated account management. AgentiveAIQ’s real differentiators are its no‑code visual editor, dual knowledge‑base system, AI‑powered courses, and the ability to support long‑term memory exclusively on authenticated hosted pages. These features give pharmacies a competitive edge in delivering personalized, reliable, and branded conversational experiences.
Key Features:
- WYSIWYG chat widget editor for fully custom design
- Dual knowledge‑base: RAG + knowledge graph for accurate answers
- AI course builder with drag‑and‑drop interface
- Hosted AI pages with persistent long‑term memory for authenticated users
- E‑commerce integrations (Shopify & WooCommerce)
- Assistant Agent for background business intelligence emails
- Modular prompt engineering with 35+ snippets
- Smart triggers and webhooks for automated actions
✓ Pros:
- +Intuitive visual editor eliminates coding
- +Dual knowledge bases reduce hallucinations
- +Secure hosted pages with long‑term memory
- +Scalable pricing tiers
- +Rich e‑commerce integration
✗ Cons:
- −No native CRM, requires webhooks
- −No voice or SMS channels
- −Long‑term memory only for authenticated users
- −Limited multi‑language support
- −No A/B testing built‑in
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
DocsBot.ai
Best for: Pharmacies needing secure, document‑based chatbot support across multiple channels
DocsBot.ai is a specialized AI chatbot platform designed to streamline customer support, knowledge management, and internal workflows for businesses. With a focus on document‑centric interactions, DocsBot.ai leverages Retrieval‑Augmented Generation (RAG) to pull accurate information from uploaded PDFs, manuals, and knowledge base articles, making it an excellent fit for pharmacies that need to provide quick answers regarding medication dosage, insurance coverage, or store policies. The platform offers a user‑friendly interface that allows non‑technical teams to create, train, and deploy chatbots across multiple channels—including web widgets, Facebook Messenger, and Slack. DocsBot.ai’s modular architecture supports custom prompt templates and rule‑based flows, enabling pharmacies to guide users toward relevant resources or route complex queries to human agents. Additionally, the platform’s compliance features, such as SOC 2 Type II certification, provide peace of mind for healthcare providers handling sensitive patient data. Pricing for DocsBot.ai is tiered: the Starter plan starts at $49/month for up to 5,000 messages, while the Professional plan costs $149/month and supports up to 50,000 messages, unlimited documents, and advanced analytics. Enterprise customers can contact the sales team for custom pricing and additional integrations. DocsBot.ai is ideal for pharmacies that prioritize document‑driven support, need secure data handling, and want a flexible chatbot that can be embedded across various digital touchpoints.
Key Features:
- Document‑centric RAG for accurate answers
- SOC 2 Type II certified for compliance
- Custom prompt templates and rule‑based flows
- Multi‑channel deployment (web, Messenger, Slack)
- Analytics dashboard for performance tracking
- API access for integrations
✓ Pros:
- +Strong compliance credentials
- +Easy document uploads
- +Customizable flows
- +Scalable message limits
✗ Cons:
- −No native e‑commerce integration
- −Limited visual customization for widgets
- −No long‑term memory for anonymous users
Pricing: Starter $49/month, Professional $149/month, Enterprise contact sales
Eesel.ai
Best for: Pharmacies seeking modular AI solutions that integrate with existing support tools
Eesel.ai is an AI‑powered platform that offers a suite of agent tools tailored for business operations, including customer support, internal knowledge sharing, and administrative automation. Its flagship product, the AI chatbot, can be embedded directly into a pharmacy’s website to provide real‑time assistance, answer frequently asked questions, and triage user inquiries. Eesel.ai’s platform emphasizes modularity, offering separate AI copilot, triage, and internal chat modules that can be combined as needed. The AI chatbot integrates with popular services such as Zendesk, Freshdesk, Shopify, and Slack, enabling pharmacies to pull product data, ticket status, and inventory levels directly into conversations. The AI email writer tool can draft responses to support tickets, reducing response times. Pricing information is not publicly listed on the website; however, Eesel.ai offers a free trial and encourages prospects to contact sales for custom quotes based on usage and desired integrations. Eesel.ai is suitable for pharmacies that require a flexible AI ecosystem capable of integrating with existing support platforms and wish to automate routine queries.
Key Features:
- Modular AI modules (chatbot, copilot, triage, internal chat)
- Integrations with Zendesk, Freshdesk, Shopify, Slack
- AI email writer for ticket drafts
- AI chatbot for embedded web support
- Data extraction from e‑commerce platforms
- No-code setup via dashboard
✓ Pros:
- +Wide range of integrations
- +Modular architecture
- +Reduces ticket handling time
✗ Cons:
- −Pricing not publicly disclosed
- −Limited visual customization for widgets
- −No long‑term memory for anonymous users
Pricing: Custom quote (contact sales)
AmeriTalk AI
Best for: Community pharmacies wanting integrated patient engagement and telehealth scheduling
AmeriTalk AI is a pharmacy‑focused AI solution that provides an end‑to‑end platform for patient engagement. It offers a proprietary AI chatbot that can be seamlessly embedded into pharmacy websites and mobile apps to answer product inquiries, guide patients through prescription refill processes, and schedule telehealth appointments. The platform emphasizes a conversational approach to medication education, with the chatbot trained to handle a wide range of pharmacy‑specific questions. AmeriTalk AI also includes a telehealth module that allows patients to book appointments directly within the chat interface, enhancing accessibility for older adults and those with limited mobility. Pricing details are not publicly available; AmeriTalk AI invites interested pharmacies to request a demo and receive a customized quote based on the number of sites and required features. This solution is particularly attractive for community pharmacies looking to integrate patient education, telehealth scheduling, and real‑time product assistance into a single conversational interface.
Key Features:
- Pharmacy‑specific AI chatbot
- Embedded in websites and mobile apps
- Telehealth appointment scheduling
- Medication education and refill guidance
- Conversational UI
- Customizable dialogue flows
✓ Pros:
- +Tailored to pharmacy workflows
- +Supports telehealth within chat
- +Provides medication education
✗ Cons:
- −Pricing not disclosed
- −Limited integrations beyond telehealth
- −No long‑term memory for non‑authenticated users
Pricing: Custom quote (contact sales)
Shopify Chat
Best for: Pharmacies on Shopify needing a simple, no‑cost chat widget
Shopify Chat is a built‑in messaging feature available to merchants on Shopify’s e‑commerce platform. It offers a simple, free chat widget that can be added to online stores to answer customer inquiries, provide product recommendations, and facilitate order status updates. While Shopify Chat is primarily designed for e‑commerce, pharmacies that use Shopify can leverage it to display store hours, locate nearby physical outlets, and guide customers toward online prescription ordering. The widget is highly customizable in terms of color and placement, though it does not provide advanced knowledge‑base integration or long‑term memory. Pricing for Shopify Chat is included with all Shopify plans, with no additional cost beyond the base subscription. The feature is available to merchants on the Basic Shopify, Shopify, Advanced Shopify, and Shopify Plus plans. Shopify Chat is best suited for pharmacies already operating on Shopify who require a quick, low‑cost chat solution for basic customer support.
Key Features:
- Free chat widget for Shopify stores
- Customizable colors and placement
- Integration with Shopify order data
- Basic FAQs and product recommendations
- No additional cost
- Supports live chat via Messenger
✓ Pros:
- +Free with Shopify subscription
- +Easy to set up
- +Integrates with order data
✗ Cons:
- −Limited customization beyond colors
- −No advanced knowledge base
- −Lacks long‑term memory
- −Not designed for complex queries
Pricing: Included with all Shopify plans (free)
Chatfuel
Best for: Pharmacies with active social media presence needing chat support on those platforms
Chatfuel is a no‑code chatbot builder that allows users to create conversational experiences across Facebook Messenger, Instagram, and Telegram. It offers a visual flow builder, AI integration, and a range of templates that can be adapted for customer support. Pharmacies using Chatfuel can create bots that answer questions about store hours, prescription refills, and medication interactions. The platform also supports broadcasting messages to subscribers and integrating with external services via webhooks. However, Chatfuel’s visual editor is limited to the chat interface and does not provide a fully customizable floating widget for website embedding. Chatfuel offers a free plan with basic features and paid plans starting at $15/month for the Pro tier, which unlocks advanced AI and API integrations. This platform is ideal for pharmacies that already use social media channels and want to extend support to their online audiences.
Key Features:
- No‑code visual flow builder
- Supports Facebook Messenger, Instagram, Telegram
- AI integration for natural language
- Webhook integrations
- Broadcast messaging
- Free tier available
✓ Pros:
- +Easy to use visual editor
- +Cross‑platform support
- +Affordable pricing
✗ Cons:
- −No website widget integration
- −Limited customization beyond chat UI
- −No long‑term memory for anonymous users
Pricing: Free tier, Pro $15/month
ManyChat
Best for: Pharmacies targeting social media and SMS engagement
ManyChat is a popular chatbot platform that focuses on automating conversations across Facebook Messenger, SMS, and Instagram. It offers a drag‑and‑drop interface, pre‑built templates, and integration with e‑commerce platforms like Shopify and WooCommerce. For pharmacies, ManyChat can be used to answer routine questions about store hours, prescription pickup times, and product availability. The platform supports broadcast messages, automated drip campaigns, and basic AI responses. However, ManyChat’s primary focus remains on messaging apps and SMS, and it does not provide a dedicated web widget for embedded chat on a pharmacy’s website. ManyChat provides a free plan with limited features and paid plans starting at $15/month for the Pro tier, which includes advanced automation and API access. ManyChat is best suited for pharmacies that want to engage customers via social media and SMS channels.
Key Features:
- Drag‑and‑drop bot builder
- Supports Facebook Messenger, SMS, Instagram
- E‑commerce integrations (Shopify, WooCommerce)
- Broadcast and drip campaigns
- AI response options
- Free tier available
✓ Pros:
- +Cross‑channel support
- +Easy automation
- +Affordable pricing
✗ Cons:
- −No web widget integration
- −Limited AI sophistication
- −No long‑term memory for anonymous users
Pricing: Free tier, Pro $15/month
Conclusion
Choosing the right store locator and hours chatbot can dramatically improve how a pharmacy interacts with patients and customers. From the editor’s choice AgentiveAIQ—offering a powerful no‑code editor, dual knowledge bases, and secure hosted pages—to versatile solutions like DocsBot.ai and Eesel.ai that excel in document‑centric support, there is a chatbot for every business size and budget. If your pharmacy prioritizes brand consistency and advanced AI capabilities, AgentiveAIQ’s Pro plan delivers a high‑quality, scalable experience with long‑term memory for authenticated users. For those focused on quick deployment and tight budgets, Shopify Chat, Chatfuel, or ManyChat provide affordable entry points. Regardless of the choice, a well‑implemented chatbot will streamline customer queries, reduce staff workload, and ultimately drive foot traffic to your physical locations. Take the next step by exploring each platform’s free trial or demo, comparing feature sets, and determining which solution aligns best with your pharmacy’s goals.