Best 7 Supporter Service Chats for Non‑Profit Organizations

ManyChat is a widely used chatbot builder that focuses on marketing automation across Facebook Messenger, SMS, and web chat. The platform offers a visual drag‑and‑drop flow builder that lets non‑profits create interactive sequences to answer FAQs, gather volunteer sign‑ups, and send donation reminders without any coding knowledge. ManyChat’s native integration with Facebook Messenger makes it ideal for campaigns that rely on social media engagement. Additionally, the platform supports webhooks, allowing data to be pushed to external CRMs or email marketing services. ManyChat’s pricing is tiered: a free plan with basic features, a Pro plan at $10/month (billed annually), and a Business plan at $30/month. While ManyChat excels at automating social media conversations and SMS outreach, it lacks advanced knowledge‑base capabilities and does not provide hosted AI pages or course‑building tools. Its memory is session‑based, meaning it does not retain context across visits unless integrated with external storage. For non‑profits that rely heavily on Facebook for donor engagement and want a simple, cost‑effective chatbot, ManyChat remains a solid option.

Intercom is a comprehensive customer messaging platform that blends live chat, chatbots, and email automation. It offers a conversational AI engine that can answer common donor questions, guide supporters through donation funnels, and collect feedback. Intercom’s visual flow builder allows non‑profits to design custom chatbot paths that trigger based on user behavior or page interaction. The platform also includes a robust knowledge base module, which can be used to host policy documents, FAQs, and donation guidelines. Intercom’s pricing typically starts at $39/month for the Standard plan (billed annually) and goes up to $99/month for Pro and $199/month for Premium, each tier adding more users, automation rules, and integrations. While Intercom provides powerful analytics and multi‑channel messaging (web, mobile, email), it does not offer a dedicated WYSIWYG chat widget editor for brand‑specific design, and its chatbot memory is limited to the current session unless integrated with external storage. For non‑profits seeking a single platform that combines live chat, email, and AI, Intercom is a robust choice.

HubSpot offers a chatbot builder as part of its CRM ecosystem, allowing non‑profits to automate conversations on their website and funnel leads into the HubSpot database. The platform’s visual drag‑and‑drop interface lets users create conversation flows without coding, and the chatbot can trigger email sequences, create tasks, or add contacts to lists. HubSpot’s knowledge base feature can be used to surface articles or donation guides during chats. Pricing for HubSpot’s free tier includes basic chat and email; the Starter plan (approximately $50/month) adds more contacts and automation, while the Professional plan (around $800/month) unlocks advanced workflows and reporting. HubSpot excels in its tight integration with marketing, sales, and service hubs, making it a powerful tool for non‑profits that already use HubSpot CRM for donor management. However, it does not offer a dedicated WYSIWYG chat widget editor, and its chatbot memory is limited to the current session.

Tidio combines live chat and chatbot functionality into a single, easy‑to‑use platform. The visual bot builder allows non‑profits to create conversational flows that answer donor questions or collect volunteer sign‑ups. Tidio’s web widget can be embedded on any site and offers basic branding options, though it lacks a full WYSIWYG editor for deep customization. The platform supports email integration and Zapier webhooks, enabling data to flow into external CRMs or spreadsheet tools. Tidio’s pricing tiers start with a free plan that includes limited chatbot runs, a Basic plan at $18/month, and a Pro plan at $29/month, with an Enterprise tier for larger needs. While Tidio offers a straightforward setup and affordable pricing, it does not provide dual knowledge‑base functionality or hosted AI pages, and its chatbot memory is session‑based.

Drift is a conversational marketing platform that focuses on lead generation and sales qualification. Its chatbot can guide website visitors through donation funnels, qualify prospects, and schedule meetings with staff. Drift offers a visual builder, real‑time chat, and integrations with major CRMs like Salesforce and HubSpot. The platform’s pricing starts at $50/month for the Starter tier, $120/month for the Growth tier, and an Enterprise tier with custom pricing. Drift excels at real‑time engagement and can be used to capture donor intent and trigger follow‑up emails. However, it does not provide a dedicated knowledge base, WYSIWYG widget editor for deep branding, or hosted AI pages. Its memory is limited to the current session unless external storage is integrated.

Chatfuel is a popular chatbot builder for Facebook Messenger, enabling non‑profits to automate conversations with supporters on social media. With a visual interface, users can create flows, set up auto‑responses, and integrate with external APIs via JSON. Chatfuel supports broadcasting to large audiences and can collect donation information through integrated payment gateways. The platform offers a free plan with limited features and a Pro plan at $15/month (billed annually) and a Premium plan at $49/month. While Chatfuel is great for social‑media‑centric outreach, it lacks a dedicated knowledge base, WYSIWYG web widget editor, or hosted AI pages. Its memory is session‑based unless integrated with external storage. For non‑profits that rely heavily on Facebook for outreach, Chatfuel remains a viable, low‑cost option.