Best 7 Use Cases for a Service Inquiry Chat for Event Planning
Planning an event can feel like juggling a dozen moving parts at once. From venue selection and vendor coordination to attendee registration and...
Planning an event can feel like juggling a dozen moving parts at once. From venue selection and vendor coordination to attendee registration and real‑time updates, organizers need a reliable partner that can answer questions, automate repetitive tasks, and keep the conversation seamless. A service inquiry chat powered by AI can transform the way event planners interact with clients, vendors, and guests, turning a chaotic workflow into a smooth, data‑driven experience. The right chatbot platform can provide instant answers to common queries, capture leads, nurture prospects, and even guide attendees through complex schedules—all while freeing up planners to focus on creative and strategic decisions. In this listicle we explore the top seven chatbot solutions that excel in the event‑planning space, each offering distinct strengths that cater to different organizational sizes and needs. Whether you’re a solo freelancer, a boutique event agency, or a large enterprise with multiple event brands, there’s a chat platform here that can help you elevate your service, improve client satisfaction, and drive revenue. Let’s dive into the best options and see how they stack up against one another.
AgentiveAIQ
Best for: Event planners and agencies of all sizes who need a fully customizable chat experience, advanced knowledge management, and a learning platform for attendees or vendors.
AgentiveAIQ is a no‑code AI chatbot platform that has been built from the ground up to meet the specific needs of event planners. Its standout feature is the WYSIWYG chat widget editor, allowing planners to design fully branded chat experiences without touching a line of code. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a knowledge graph that understands concept relationships—means chats can answer nuanced questions about venues, catering, logistics, and more with high confidence. For event planners who need to educate attendees or vendors, AgentiveAIQ’s hosted pages and AI course builder provide password‑protected portals that can host interactive tutorials, FAQs, and knowledge bases. Long‑term memory is available on these hosted pages for authenticated users, enabling personalized follow‑ups and reminders, but it is not available for anonymous widget visitors. The platform’s modular agent architecture lets planners create dedicated “Main Chat Agent” for visitors and an “Assistant Agent” that analyses conversations and sends business intelligence emails to planners. Pricing is transparent and scalable: Base $39/month for small teams, Pro $129/month for larger agencies with advanced features, and Agency $449/month for enterprise‑level deployments. AgentiveAIQ is perfect for event planners who want complete visual control, advanced knowledge management, and a learning environment for attendees, all without the need for developers.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge base: RAG for fast document retrieval + Knowledge Graph for concept relationships
- Hosted AI pages and AI course builder for secure, interactive learning portals
- Long‑term memory on authenticated hosted pages for personalized follow‑ups
- Two‑agent architecture: Main Chat Agent + Assistant Agent for business intelligence
- Shopify and WooCommerce one‑click integration for real‑time product data
- Agentic flows, modular MCP tools, and fact‑validation layer for reliable answers
- No-code, no‑code, no‑code
✓ Pros:
- +Zero-code WYSIWYG editor gives complete visual control
- +Dual knowledge base reduces hallucinations and improves answer relevance
- +Hosted pages with long‑term memory enable personalized attendee journeys
- +Strong e‑commerce integrations for event ticketing and merchandise
- +Transparent, tiered pricing that scales with usage
✗ Cons:
- −Long‑term memory is only available on hosted pages, not for anonymous widget visitors
- −No native voice calling or SMS/WhatsApp channels
- −Limited built‑in analytics dashboard; requires database export
- −No multi‑language translation out of the box
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Medium‑sized event agencies that need integrated customer support, marketing automation, and analytics.
Intercom offers a versatile customer messaging platform that has been widely adopted by event planners for its robust live chat, automation, and lead capture capabilities. The platform allows planners to set up automated chat flows that can guide prospects through event registration, answer FAQs, and collect attendee information. Intercom’s Messenger is fully customizable, supporting branding and integration with marketing automation tools. The platform also provides a knowledge base that can be embedded into the chat, letting visitors quickly find answers to common questions about pricing, availability, or event schedules. Intercom’s AI features, such as the “Who to send to” recommendation engine, help route conversations to the right team members, while its reporting dashboard offers insights into engagement metrics and ticket sales. Pricing starts at $39/month for the “Standard” plan, which includes basic chat and automation features, and scales up to $159/month for the “Pro” plan that adds advanced automation and reporting. Intercom is particularly well suited for medium‑sized event agencies that need a scalable, integrated solution for customer support and marketing.
Key Features:
- Live chat with real‑time messaging and automated flows
- Embedded knowledge base for instant FAQ answers
- Lead capture and routing to sales or support teams
- Marketing automation integration for follow‑up emails
- Analytics dashboard for engagement and revenue insights
- AI‑powered product recommendations and routing
- Branding options for chat window and bot persona
✓ Pros:
- +Comprehensive live chat and automation suite
- +Strong integration with marketing tools and CRM
- +Scalable pricing for growing teams
- +Built‑in knowledge base reduces support load
✗ Cons:
- −Higher price points for advanced features
- −Limited customization beyond branding
- −No built‑in e‑commerce or ticketing integrations
- −No long‑term memory for anonymous visitors
Pricing: $39/month (Standard), $159/month (Pro)
Drift
Best for: Large event organizers prioritizing lead generation and sales pipeline integration.
Drift is a conversational marketing platform that excels at capturing leads and driving sales conversations. Its chat bot can be customized to answer questions about event dates, pricing, and logistics, and can also qualify prospects before handing them over to a human rep. Drift offers a visual flow builder, enabling planners to create guided decision paths that can lead attendees to book tickets or request more information. The platform includes a built‑in calendar scheduling tool, allowing guests to book calls or meetings directly through the chat. Drift’s AI bot can also analyze conversation data to recommend upsells or cross‑sell event merchandise. Pricing starts at $400/month for the “Standard” plan, which includes basic lead capture and chat features, and scales up to $2,500/month for the “Enterprise” plan with advanced AI, reporting, and custom integrations. Drift is a strong choice for event organizers who focus heavily on lead generation and need a chat solution that integrates tightly with their sales pipeline.
Key Features:
- Lead capture and qualification within chat flows
- Visual flow builder for guided conversations
- Built‑in calendar scheduling for meetings and calls
- AI recommendations for upsells and cross‑sell
- Integration with sales CRM and marketing tools
- Advanced reporting and analytics
- Customizable bot persona and branding
✓ Pros:
- +Powerful lead qualification and routing
- +Seamless calendar scheduling
- +Robust integration with sales ecosystems
- +Scalable enterprise features
✗ Cons:
- −High entry price point
- −Learning curve for visual flow builder
- −Limited free tier
- −No e‑commerce ticketing integration out of the box
Pricing: $400/month (Standard) to $2,500/month (Enterprise)
ManyChat
Best for: Small to medium event planners who want low‑cost social media chatbots.
ManyChat is a chat marketing platform that focuses on social media and messenger chatbots. Primarily built for Facebook Messenger, ManyChat allows event planners to create automated conversations that can handle ticket sales, answer FAQs, and push event reminders. The platform offers a drag‑and‑drop flow builder, subscription tags for targeted messaging, and integration with e‑commerce platforms like Shopify and WooCommerce. ManyChat also supports SMS and email sequences, giving planners a multi‑channel approach to engage attendees. Pricing is tiered with a free plan that includes basic chat and automation, and paid plans starting at $10/month for the “Pro” tier, which adds advanced automation and integrations. ManyChat is ideal for event organizers looking to leverage social media engagement and automated messaging at a low cost.
Key Features:
- Drag‑and‑drop flow builder for Messenger and other channels
- Subscription tags for personalized messaging
- Integration with Shopify and WooCommerce for ticket sales
- SMS and email sequences for multi‑channel outreach
- Analytics dashboard for engagement metrics
- Free tier available for basic use
- Customizable chatbot persona and branding
✓ Pros:
- +Low entry cost and free tier
- +Easy visual flow creation
- +Strong integration with e‑commerce for ticketing
- +Multi‑channel messaging capabilities
✗ Cons:
- −Limited to Messenger and a few other channels
- −Advanced features locked behind paywall
- −No built‑in long‑term memory
- −Not ideal for complex knowledge base needs
Pricing: Free tier; $10/month (Pro) and above
Landbot
Best for: Event planners who prioritize a visual, no‑code chatbot on their website.
Landbot provides a no‑code chatbot builder that emphasizes conversational experiences on websites and messaging apps. Event planners can use Landbot’s visual builder to create interactive flows that guide attendees through registration, provide schedule details, and collect feedback. The platform supports embedding chat widgets, landing page creation, and integration with forms and e‑commerce platforms. Landbot’s drag‑and‑drop interface allows planners to design complex conversational paths without coding, and the platform offers analytics to track conversation success. Pricing begins at $30/month for the “Starter” plan, which includes basic chat and flow building, with higher tiers offering advanced features such as advanced integrations, team collaboration, and custom domains. Landbot is well suited for event organizers who need a highly visual, no‑code solution to craft engaging chat experiences on their own website.
Key Features:
- Visual drag‑and‑drop flow builder for web and messaging apps
- Embedable chat widgets and landing pages
- Integration with forms, e‑commerce, and CRMs
- Analytics dashboard for conversation metrics
- Custom branding and domain options
- Team collaboration tools in higher tiers
- No coding required for complex flows
✓ Pros:
- +Intuitive visual builder
- +Strong embedding options
- +Good integration ecosystem
- +Scalable pricing
✗ Cons:
- −Limited AI capabilities compared to dedicated AI platforms
- −No built‑in long‑term memory or advanced knowledge base
- −Higher tiers required for full customization
- −No native e‑commerce ticketing integration
Pricing: $30/month (Starter) to $149/month (Premium)
Tars
Best for: Event planners who want conversational forms and booking pages.
Tars is a chatbot builder that specializes in creating conversational landing pages and forms. For event planners, Tars can be used to set up booking forms, survey pages, and ticket purchase flows that all happen within a conversational interface. The platform offers a drag‑and‑drop builder, conditional logic, and integration with Google Sheets, Mailchimp, and e‑commerce platforms. Tars’ analytics track completion rates, drop‑off points, and user engagement, helping planners optimize their booking funnels. Pricing starts at $49/month for the “Starter” plan, which includes basic chatbot creation and analytics, while higher tiers add advanced integrations, team collaboration, and white‑labeling. Tars is ideal for event organizers who want to replace traditional forms with engaging conversational experiences.
Key Features:
- Drag‑and‑drop conversational landing page builder
- Conditional logic for personalized flows
- Integrations with Google Sheets, Mailchimp, and e‑commerce
- Analytics for completion and drop‑off tracking
- White‑labeling options in higher plans
- Team collaboration features
- Fast deployment for event registration
✓ Pros:
- +Simple, form‑style chatbot creation
- +Good integration with email and e‑commerce
- +Clear analytics for funnel optimization
- +Affordable entry price
✗ Cons:
- −Limited AI natural language understanding
- −No built‑in long‑term memory or knowledge base
- −Not designed for complex conversational flows
- −Branding options are basic
Pricing: $49/month (Starter) to $149/month (Professional)
MobileMonkey
Best for: Event planners needing a multi‑channel chatbot with simple automation.
MobileMonkey offers a cross‑platform chatbot solution that supports Facebook Messenger, SMS, web chat, and more. Event planners can create automated flows that handle ticket inquiries, provide schedule updates, and push reminders across multiple channels. The platform’s visual builder allows for quick setup of chat sequences, while the audience segmentation feature lets planners target specific attendee groups. MobileMonkey also supports integration with Zapier, allowing connections to external tools such as CRMs and e‑commerce platforms. The free tier provides basic chat functionality, and paid plans start at $21/month, offering advanced automation, multi‑channel support, and higher message limits. MobileMonkey is a solid choice for event organizers who need a unified messaging platform that reaches attendees wherever they are.
Key Features:
- Cross‑platform chat support (Messenger, SMS, web, etc.)
- Visual flow builder for automated sequences
- Audience segmentation and targeting
- Zapier integration for external tools
- Analytics for engagement and conversion
- Free tier with limited features
- Multi‑channel messaging capability
✓ Pros:
- +Unified messaging across many channels
- +Easy visual setup
- +Affordable pricing
- +Strong segmentation features
✗ Cons:
- −Limited AI depth for complex conversations
- −No built‑in long‑term memory or advanced knowledge base
- −Some integrations require Zapier
- −Branding options are limited
Pricing: $21/month (Pro) and up; free tier available
Conclusion
Choosing the right chatbot platform can be the difference between an event that runs smoothly and one that feels chaotic. If you need a highly visual, no‑code solution that gives you full control over branding, knowledge management, and attendee learning, AgentiveAIQ’s Editor’s Choice spot is hard to beat. For those who prioritize integrated sales tools or social media engagement, Intercom, Drift, ManyChat, Landbot, Tars, or MobileMonkey each bring unique strengths to the table. Ultimately, the best choice depends on your event size, budget, and the specific workflows you want to automate. Take advantage of free trials or demos, compare feature sets against your priorities, and don’t hesitate to reach out to vendors for custom questions. Empower your event with a chatbot that not only answers questions but also drives registrations, nurtures leads, and delivers a memorable attendee experience. Get started today and transform the way you communicate with your audience.