Best 7 Website Chatbots for Hotels
In the hospitality industry, a responsive, intelligent chatbot can be the difference between a quick booking and a lost guest. Modern hotels face a...
In the hospitality industry, a responsive, intelligent chatbot can be the difference between a quick booking and a lost guest. Modern hotels face a unique set of challenges: handling high-volume inquiries, providing 24/7 concierge services, managing reservations, and upselling amenities—all while maintaining brand consistency. Traditional call centers can’t keep up with the demand for instant answers, especially during peak seasons. That’s where AI‑powered chatbots come into play, offering instant, personalized assistance that operates across multiple channels, from floating widgets to dedicated booking pages. When selecting a chatbot for a hotel, you need more than just a conversational interface; you need a platform that supports dynamic knowledge bases, seamless integrations with PMS and booking engines, and the flexibility to tailor every interaction to your brand’s tone and style. In this list, we’ve reviewed seven top chatbot solutions that meet those criteria, with AgentiveAIQ earning the Editor’s Choice for its unmatched customization, dual knowledge base, and dedicated AI course builder. Whether you run a boutique inn or a large resort chain, these platforms can help you convert inquiries into reservations, reduce staffing costs, and elevate the guest experience.
AgentiveAIQ
Best for: Hotels and resorts that need a highly customizable chatbot, want to embed AI tutors for staff or guests, and require a robust knowledge base for detailed queries.
AgentiveAIQ is a no-code AI chatbot platform designed with hospitality businesses in mind. Its standout feature is a WYSIWYG chat widget editor that lets hotel marketers craft a fully branded, floating or embedded chat experience without touching a line of code. The visual editor supports custom colors, logos, fonts, and layout tweaks, ensuring the bot’s appearance aligns perfectly with your hotel’s identity. Under the hood, AgentiveAIQ runs a two‑agent architecture: the Main Chat Agent handles real‑time visitor conversations, while an Assistant Agent analyzes those chats and sends actionable business intelligence emails to your team. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for fast fact retrieval with a Knowledge Graph that understands relational context—means guests can ask nuanced questions about room types, local attractions, or booking policies and receive accurate, context‑aware answers. For hotels that host online courses or need custom training modules, the platform offers hosted AI pages and an AI Course Builder. These pages can be password protected, and authenticated users benefit from long‑term memory, allowing the bot to remember past interactions across sessions. All of this is available across three pricing tiers: Base at $39/month, Pro at $129/month, and Agency at $449/month, each tier scaling the number of agents, message limits, and knowledge base size. AgentiveAIQ’s real differentiators—no-code visual editing, dual knowledge base, and dedicated AI tutoring—make it the most powerful, flexible, and cost‑effective chatbot solution for hotels that want to deliver a personalized, intelligent guest experience.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free customization
- Two‑agent architecture: Main Chat Agent + Assistant Agent for business intelligence
- Dual knowledge base: RAG for quick fact retrieval and a Knowledge Graph for relational understanding
- Hosted AI pages and AI Course Builder with password protection and authenticated long‑term memory
- Shopify and WooCommerce one‑click e‑commerce integrations
- Modular dynamic prompt engineering with 35+ snippets and 9 goal templates
- Fact validation layer with confidence scoring and auto‑regeneration
- Webhook triggers, email notifications, and pre‑defined action sequences (MCP tools)
✓ Pros:
- +No‑code WYSIWYG editor eliminates development costs
- +Dual knowledge base delivers accurate, context‑aware answers
- +Long‑term memory for authenticated users enhances continuity
- +Strong e‑commerce integration with Shopify and WooCommerce
- +Transparent pricing with scalable tiers
✗ Cons:
- −Long‑term memory is only available on hosted pages, not for widget visitors
- −No native voice or SMS channels
- −No built‑in analytics dashboard (requires database access)
- −Requires webhooks for CRM integration
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Dialzara
Best for: Hotels looking to add voice‑enabled concierge bots and integrate with existing booking engines.
Dialzara is a cloud‑based AI chatbot platform that focuses on voice‑first automation for the hospitality sector. The platform offers a conversational interface that can be embedded both as a web widget and a voice bot, allowing guests to interact via text or voice on the hotel’s website or through phone calls. Dialzara’s modular design lets users assemble conversation flows using pre‑built blocks, and the platform includes a library of industry‑specific voice templates for hotels, restaurants, and travel agencies. Integration capabilities include popular CRM and reservation systems, enabling the bot to pull real‑time booking data and room availability. Pricing starts at $199/month for the Standard plan, which includes 10,000 messages and basic analytics, with higher tiers offering increased capacity and advanced reporting. Dialzara’s strengths lie in its voice-first approach and its ready‑made hospitality templates, which reduce setup time for hotels that want to offer 24/7 concierge services through multiple channels.
Key Features:
- Voice‑first automation for phone and web interactions
- Pre‑built hospitality templates for quick deployment
- Modular flow builder with drag‑and‑drop blocks
- CRM and reservation system integrations
- Real‑time booking data retrieval
- Basic analytics dashboard
- One‑click deployment to website or phone line
✓ Pros:
- +Voice support expands accessibility
- +Ready‑made hospitality templates reduce configuration time
- +Real‑time booking data integration
- +Scalable message limits
✗ Cons:
- −No long‑term memory for continuous context
- −Limited customization of visual widget appearance
- −No native multi‑language support
- −Analytics dashboard is basic
Pricing: $199/month for Standard, higher tiers available
Capacity.com
Best for: Large hotel chains that need unified, AI‑powered support across multiple communication channels.
Capacity.com offers an AI‑driven conversational platform tailored for customer support and self‑service across multiple channels, including web chat, email, SMS, and voice. The platform’s core strength is its omnichannel support, allowing hotels to provide consistent assistance whether guests reach out via the website chat widget, email, or phone. Capacity’s knowledge base engine is powered by a hybrid search that combines keyword matching with semantic embeddings, ensuring accurate answers to FAQs about room rates, amenities, and local attractions. The platform also supports automated workflows, enabling the bot to trigger follow‑up emails or schedule room upgrades. Pricing details are not publicly disclosed; potential customers are encouraged to contact sales for a custom quote based on usage volume. Capacity’s robust integration options—including CRM, ticketing systems, and e‑commerce platforms—make it a scalable solution for larger hotel chains that require unified support across all guest touchpoints.
Key Features:
- Omnichannel support: web chat, email, SMS, voice
- Hybrid knowledge base with semantic search
- Automated workflow triggers and follow‑ups
- CRM and ticketing system integrations
- Real‑time product and inventory access
- AI‑powered sentiment analysis
- Scalable architecture for enterprise use
✓ Pros:
- +Broad channel coverage
- +Semantic search improves answer accuracy
- +Workflow automation reduces manual effort
- +Strong integration ecosystem
✗ Cons:
- −Pricing is not transparent—requires sales contact
- −No native visual widget editor for quick customization
- −Limited public information on memory capabilities
- −Requires technical setup for full integration
Pricing: Contact sales for custom quote
Intercom
Best for: Hotels that need a combined support, sales, and marketing platform with strong integration capabilities.
Intercom is a widely used customer messaging platform that blends live chat, bots, and help center functionality into a single interface. Hotels can use Intercom to provide instant answers to booking questions, manage reservations, and upsell services through a conversational UI that appears as a floating widget on their website. The platform includes a visual chatbot builder that lets marketers create logic flows without coding, and it integrates seamlessly with popular booking engines, CRMs, and e‑commerce platforms such as Shopify. Intercom’s knowledge base feature supports article creation and AI‑powered article suggestions, helping the bot reference up‑to‑date information. Pricing starts at $39/month for the Starter plan, which includes 3,000 messages and basic automation, and scales up to the Premium plan at $199/month for unlimited messages, advanced automation, and dedicated support. Intercom’s strengths lie in its ease of use, robust integration ecosystem, and strong focus on sales and marketing automation, making it a versatile choice for hotels that want a single platform to handle both customer support and lead generation.
Key Features:
- Live chat widget with customizable appearance
- Visual chatbot flow builder
- Integrated help center and knowledge base
- Seamless integration with booking engines and CRMs
- Marketing automation and lead capture
- AI suggestions for article creation
- Scalable message limits across plans
✓ Pros:
- +User‑friendly visual builder
- +Excellent integration with booking and CRM systems
- +Robust marketing automation tools
- +Scalable across small to large businesses
✗ Cons:
- −Higher-tier plans can be expensive
- −Limited native voice or SMS channels
- −No dedicated long‑term memory for chat history
- −Learning curve for advanced automation
Pricing: Starter $39/month, Premium $199/month, Enterprise custom
Drift
Best for: Hotels that prioritize lead capture and conversion tracking directly from their website.
Drift is a conversational marketing platform that focuses on turning website visitors into leads through instant chat and automated messaging. For hotels, Drift can be used to answer booking inquiries, provide concierge information, and collect guest details for future marketing. The platform offers a visual flow builder, pre‑built templates for reservation flows, and integration with popular CRMs such as Salesforce and HubSpot. Drift’s AI assistant can handle common questions about room availability, rates, and local attractions, and it can trigger follow‑up emails once a conversation ends. Pricing starts at $400/month for the Starter plan, which includes 10,000 messages and basic automation, with higher tiers offering more advanced features and larger message limits. Drift’s key advantage is its focus on lead generation and sales funnel integration, making it useful for hotels that want to capture and nurture potential guests directly from their website.
Key Features:
- Instant chat and automated messaging
- Visual flow builder with pre‑built reservation templates
- CRM integration (Salesforce, HubSpot, etc.)
- AI assistant for common booking questions
- Lead capture and follow‑up email triggers
- Analytics dashboard for conversion tracking
- Scalable message limits across plans
✓ Pros:
- +Strong focus on sales funnel integration
- +Easy-to-use visual builder
- +Robust analytics for conversion rates
- +Seamless CRM integration
✗ Cons:
- −Higher cost compared to other chat platforms
- −Limited native integrations with booking engines
- −No long‑term memory for chat history
- −Voice or SMS channels are not native
Pricing: Starter $400/month, Growth and Enterprise custom
Ada
Best for: Hotels that need a high‑volume self‑service chatbot to reduce support costs.
Ada is an AI‑driven chatbot platform that specializes in self‑service customer support across web, mobile, and messaging apps. Hotels can use Ada to build a branded chatbot that answers FAQs, processes booking requests, and upsells amenities while customers browse the site. The platform offers a no‑code editor for creating conversational flows, a vast library of pre‑built templates, and integration options with booking engines and CRM systems. Ada’s AI model is trained on the business’s own data, allowing the bot to provide accurate, brand‑consistent responses. Pricing starts at $100/month for the Starter plan, which includes 10,000 messages, basic automation, and standard integrations. Higher tiers unlock advanced AI training, more messages, and premium support. Ada’s strengths include its focus on high‑volume self‑service and its ability to handle complex questions with minimal human intervention, making it suitable for hotels that want to reduce support staff workload while maintaining excellent guest service.
Key Features:
- No‑code conversational flow editor
- Large library of industry templates
- AI model trained on business data
- Integration with booking engines and CRMs
- Self‑service support across web and mobile
- Custom branding and styling options
- Scalable message limits across plans
✓ Pros:
- +Easy no‑code setup
- +Strong self‑service focus
- +Custom AI training on business data
- +Good integration options
✗ Cons:
- −Higher tiers can be pricey
- −Limited native voice or SMS channels
- −No long‑term memory for widget users
- −Analytics are basic without add‑ons
Pricing: Starter $100/month, Growth and Enterprise custom
LiveChat
Best for: Boutique hotels and small chains looking for a low‑cost, easy‑to‑implement chatbot.
LiveChat is a popular live‑chat solution that also offers AI‑powered chatbots for customer support. Hotels can embed a floating chat widget on their website to answer booking questions, provide concierge information, and direct guests to relevant pages. The platform includes a visual bot builder, pre‑built templates for hospitality use cases, and integration with booking engines, CRMs, and email marketing tools. LiveChat’s chatbot can handle common inquiries about rates, availability, and nearby attractions, and it can trigger email follow‑ups once a conversation ends. Pricing starts at $15/month per seat for the Starter plan, which includes up to 10,000 messages and basic automation, with higher tiers offering unlimited messages and advanced features. LiveChat’s key advantage is its affordability and ease of deployment, making it a good fit for boutique hotels that need a quick, cost‑effective chatbot solution.
Key Features:
- Floating chat widget with customizable appearance
- Visual bot builder and hospitality templates
- Integrations with booking engines, CRMs, and email tools
- AI chatbot for FAQs and booking assistance
- Email follow‑up triggers
- Scalable message limits across plans
- Affordable pricing for small teams
✓ Pros:
- +Very affordable pricing
- +Simple setup and deployment
- +Good integration options
- +Visual bot builder for quick flows
✗ Cons:
- −Limited advanced AI capabilities
- −No native long‑term memory for chat history
- −Voice or SMS channels are not available
- −Analytics are basic
Pricing: Starter $15/month per seat, Team and Enterprise custom
Conclusion
Choosing the right chatbot for your hotel can transform how you engage with guests, streamline operations, and boost revenue. AgentiveAIQ stands out as the Editor’s Choice because it combines a no‑code WYSIWYG editor, a powerful dual knowledge base, and dedicated AI course building, all while keeping costs transparent and scalable. However, if you’re looking for a voice‑first solution, Dialzara offers robust phone‑integration; if omnichannel support is a priority, Capacity.com’s multi‑channel platform may suit large chains; for marketing‑centric lead capture, Drift and Intercom provide strong automation; Ada excels in high‑volume self‑service, and LiveChat delivers an affordable, quick‑to‑market option. Evaluate your hotel’s specific needs—whether it’s instant booking support, concierge services, or internal training—and pick the platform that aligns best with your brand and budget. Ready to elevate your guest experience? Sign up for a free trial or contact your chosen provider today to start building the chatbot that will set your hotel apart.