Best 7 Website Chatbots for Spas

Intercom is a versatile customer messaging platform that blends live chat, marketing automation, and helpdesk functionality. While it’s not spa‑specific, its robust feature set makes it a popular choice for business owners who need a single hub for customer communication. Intercom’s live chat widget can be embedded on any website, offering instant support and the ability to route conversations to the appropriate team member. Its product tours and in‑app messages help guide visitors through booking workflows or upsell additional services. One of Intercom’s strengths is its integration ecosystem. It connects natively with major e‑commerce platforms, booking tools, and CRMs, allowing the chatbot to pull in real‑time data such as appointment availability or customer purchase history. Additionally, Intercom’s robust automation builder lets you set up triggered messages—such as appointment reminders or post‑visit thank‑you notes—without writing code. The platform also offers a knowledge base feature, where FAQs and support articles can be published and linked directly from the chat interface. Pricing for Intercom starts at $39/month for the Essential plan, which includes live chat, basic automation, and up to 500 active contacts. The Standard plan at $79/month adds more advanced automation and unlimited contacts, while the Premium plan at $159/month offers advanced reporting and AI-powered suggestions. Intercom’s pricing can increase quickly as you add more agents or contacts. Intercom is well‑suited for spas that already use a CRM or booking system and need a unified communication channel. Its marketing automation can nurture leads through email sequences and targeted messaging. However, the platform does not provide a dedicated course builder or a dual knowledge base, and its pricing can become steep for smaller businesses with limited contact volumes. Overall, Intercom is a powerful, all‑in‑one solution that excels at customer engagement and workflow automation, but it may be overkill for spas seeking a lightweight, branded chatbot experience.

ManyChat is a leading chatbot platform primarily focused on Facebook Messenger and SMS, but it also offers a web chat widget that can be added to any website. ManyChat’s strength lies in its visual flow builder, which allows users to design conversational flows without coding. Spa owners can set up automated booking prompts, answer FAQs, or collect feedback using drag‑and‑drop blocks. ManyChat integrates with popular booking platforms such as Acuity and Calendly, enabling the bot to check appointment availability and schedule sessions directly from the chat. It also offers email integration, so you can capture leads and send follow‑up emails automatically. The platform’s broadcasting feature lets you send mass messages to your subscriber list, useful for promotions or seasonal packages. Pricing includes a free plan that supports up to 1,000 contacts and limited features. The Pro plan starts at $299/month and unlocks unlimited contacts, advanced automation, broadcast options, and SMS messaging. ManyChat is well suited for spas that rely heavily on social media engagement and want a single tool to manage chat on Messenger, SMS, and web. However, ManyChat’s on‑website chat widget is less customizable than a dedicated WYSIWYG editor, and it lacks a dual knowledge base or AI‑powered conversation. The platform also does not provide a built‑in course builder or long‑term memory for authenticated users. In summary, ManyChat is an excellent choice for spa owners looking for a strong social media presence and easy-to‑use flow builder, but it may fall short for those needing advanced AI features or deep integration with spa-specific booking systems.

Tidio combines live chat and chatbot functionality into a single, lightweight platform. The chat widget can be embedded on any site and supports real‑time messaging, automated responses, and basic AI. Tidio’s drag‑and‑drop bot builder allows spa owners to set up quick FAQ answers or appointment scheduling prompts without coding. Tidio integrates with popular e‑commerce platforms like Shopify and WooCommerce, pulling in product data so the bot can recommend treatments or packages. It also offers email integration, so you can capture leads and send follow‑up emails. The platform supports multiple languages, making it suitable for spas with international clientele. Pricing is tiered: a free plan supports up to 200 contacts and basic features; the Premium plan costs $18/month (billed annually) and adds unlimited contacts, chatbot templates, and advanced reporting. Tidio is known for its ease of use and quick setup. While Tidio provides a decent chatbot experience, it does not offer a dual knowledge base, advanced AI learning, or a dedicated course builder. Long‑term memory is not available, and the platform’s analytics are limited compared to larger competitors. Overall, Tidio is a good entry‑level option for spas that need a simple, affordable chatbot with basic e‑commerce integration.

Crisp is a customer messaging platform that offers live chat, inbox, and bot integration. Its minimalist chat widget is easy to embed and can be color‑matched to a spa’s brand. Crisp’s bot feature uses simple rules to answer common questions, and it can be extended with webhooks for custom logic. The platform integrates with Slack, Zapier, and other tools, allowing spa owners to route conversations to their preferred workflow. Crisp also offers email marketing features, such as email catch‑ups and newsletters, which can be used to promote new services or seasonal offers. Pricing starts with a free plan that supports one agent and basic features. The Business plan costs $25/month per agent, adding advanced integrations, custom branding, and priority support. Crisp is well suited for spas that want a clean, no‑frills chat interface and basic bot automation. However, it lacks advanced AI, a dual knowledge base, or a dedicated course builder. The platform also does not provide long‑term memory or robust analytics. In summary, Crisp is a lightweight, affordable option for spas needing basic live chat and simple bot functionality.

Drift specializes in conversational marketing and sales chat for B2B businesses, but its features can be adapted for spas that want to qualify leads and guide prospects through booking funnels. Drift’s chat widget is embedded on websites and can trigger pop‑ups, collect contact information, and route conversations to sales teams. The platform offers advanced automation, such as scheduling meetings directly from the chat and integrating with calendaring services. Drift’s AI can suggest next steps based on user intent and provide real‑time reporting on engagement metrics. Pricing for Drift starts at $400/month for the Starter plan, which includes one agent and basic automation. Higher tiers add more agents, advanced features, and API access. While Drift excels at lead qualification and meeting scheduling, it does not provide a dual knowledge base, AI course builder, or long‑term memory. Its pricing is also relatively high for small spas. Drift is best for spas that have a high volume of inbound leads and want to automate the qualification and booking process.

Chatbot.com is a drag‑and‑drop chatbot builder that supports web chat, Facebook Messenger, and WhatsApp. Spa owners can create conversational flows using a visual editor, set up FAQ responders, and integrate with scheduling tools like Calendly. The platform offers native integration with popular e‑commerce platforms, allowing the bot to pull treatment prices and inventory. It also provides email capture and marketing automation features. Pricing includes a free plan with basic features, and the Pro plan starts at $59/month, unlocking unlimited contacts, advanced templates, and multi‑channel support. Chatbot.com is suitable for spas that want a straightforward chatbot with multi‑channel capabilities. However, it lacks a dual knowledge base, AI course builder, or long‑term memory. Analytics are basic, and the platform does not provide a dedicated WYSIWYG editor for brand styling beyond color and logo. Overall, Chatbot.com is a solid entry‑level option for spas that need a simple, multi‑channel chatbot.