Best 7 Website Chatbots for Vacation Rentals

Aeve.ai positions itself as the AI autopilot for short‑term rentals, offering a platform that handles most guest conversations end‑to‑end while maintaining brand voice and compliance. The system integrates with popular property‑management systems (PMS) and channels, allowing it to pull real‑time booking data and automatically respond to guest inquiries across the guest journey—from pre‑booking questions to post‑stay surveys. Aeve.ai’s strengths lie in its ability to upsell additional services, such as cleaning or local tours, using a conversational AI engine that is designed to stay within the host’s policy framework. The platform’s autopilot feature includes a unified inbox, so hosts can oversee all communications in one place, and it offers a suite of analytics tools that provide insights into guest sentiment and engagement. While Aeve.ai does not provide a dedicated WYSIWYG editor, it offers a range of pre‑built chatbot themes that can be customized through settings, ensuring a level of visual consistency with the host’s brand. Pricing for Aeve.ai is not publicly listed on their website; potential users are directed to contact the sales team for a quote. According to user reviews, the cost is considered competitive, especially for operators who already use a PMS that integrates seamlessly with Aeve.ai. The platform is praised for its robust automation and upselling capabilities, but some users note that the lack of deep customization options and the need to rely on a PMS for full functionality can be limiting for smaller operators. Despite these limitations, Aeve.ai remains a compelling option for vacation‑rental businesses looking for a turnkey conversational AI that can reduce manual responses and drive additional revenue through upsells.

Hostfully is a comprehensive property‑management platform that offers a built‑in chatbot feature to help vacation‑rental owners manage guest communication at scale. The chatbot is designed to answer common guest questions about booking policies, check‑in procedures, and local recommendations. Hostfully’s standout feature is its integration with the platform’s digital guidebooks, allowing the bot to pull up-to-date information on amenities, house rules, and local attractions directly from the guidebook content. This ensures guests receive consistent, accurate information without manual intervention. Hostfully’s chatbot can be embedded into a property’s website or accessed via the mobile app, providing guests with a seamless support channel. The platform also offers automated messages for arrivals, departures, and post‑stay reviews, helping hosts maintain engagement throughout the guest journey. While Hostfully does not offer a dedicated WYSIWYG editor for the chatbot, it does provide a set of brand‑customizable themes that can be tweaked through the platform’s settings. Pricing for Hostfully is tiered based on the number of listings managed. The Basic plan starts at $39 per month per listing, while the Pro plan begins at $79 per month per listing. Users can contact Hostfully for a customized quote if they manage a larger portfolio. Overall, Hostfully is a solid choice for operators who want an all‑in‑one property‑management solution with built‑in guest‑communication tools, though it may lack the advanced AI customization options that more specialized chatbot platforms provide.

Hostaway is a vacation‑rental software platform that includes a chatbot feature designed to streamline guest communication. The chatbot can respond to common inquiries about booking dates, pricing, and check‑in details, and it can also handle booking requests in a conversational manner. Hostaway’s chat integration is tightly coupled with its channel manager, enabling real‑time updates on availability and rates across multiple booking platforms. The platform offers a range of automation tools, such as automated check‑in messages, cleaning notifications, and post‑stay thank‑you emails. While Hostaway does not provide a dedicated WYSIWYG editor for the chatbot, users can customize response templates and set up keyword triggers to shape the bot’s behavior. Hostaway also offers a set of analytics dashboards that track communication metrics, helping operators optimize their guest‑interaction strategies. Pricing for Hostaway is not publicly disclosed on the website; interested users are directed to request a quote. According to industry reports, Hostaway’s pricing is competitive for mid‑size portfolios, with plans typically ranging from $30 to $80 per month per listing, depending on features and support levels. Hostaway remains a viable option for vacation‑rental owners who require a unified channel manager with added chatbot capabilities, though the lack of a visual editor and limited AI depth can be a drawback for those seeking more advanced conversational experiences.

Guesty is a property‑management platform that offers a chatbot component aimed at simplifying guest communication for vacation‑rental operators. The chatbot can answer frequently asked questions about booking procedures, check‑in times, and local attractions. Guesty’s platform also includes automated messaging workflows for pre‑booking, post‑booking, and post‑stay stages, ensuring consistent communication throughout the guest journey. The chatbot is integrated with Guesty’s central inbox, allowing hosts to monitor all conversations in one place. Users can set up automated responses and trigger actions such as sending cleaning schedules or payment reminders. While Guesty does not feature a dedicated WYSIWYG editor for the chatbot, it provides a set of customizable templates that can be edited through the platform’s interface. Pricing details for Guesty are not publicly listed; potential customers are encouraged to request a custom quote. Guesty is known for its robust automation features and its ability to handle a large number of listings, making it a popular choice among multi‑property operators. Overall, Guesty’s chatbot offers a solid foundation for guest communication, but operators looking for advanced AI customization or visual editing may find the platform’s offerings somewhat limited compared to dedicated chatbot solutions.

Enso AI, part of the Enso Connect ecosystem, offers AI‑enhanced guest communication tools tailored to the hospitality industry, including vacation rentals. The chatbot is designed to provide instant responses to guest inquiries about amenities, policies, and local attractions, leveraging a knowledge graph that maps relationships between concepts. Enso AI’s standout feature is its ability to generate automated upsell offers and personalized recommendations in real time. The platform is built to integrate with existing PMS and channel manager systems, pulling real‑time data to ensure accurate availability and rate information. Enso AI also includes a feature set for automated check‑in instructions, cleaning notifications, and post‑stay thank‑you messages. While the platform does not offer a dedicated WYSIWYG editor for chatbot customization, users can modify response templates and set up keyword triggers through the Enso Connect interface. Pricing for Enso AI is not publicly disclosed; interested parties should contact Enso Connect for a quote. According to user feedback, the solution is positioned as a premium offering for operators who require advanced AI capabilities and seamless integration with their existing systems. Enso AI is a strong contender for operators who need sophisticated knowledge‑graph‑based chatbots and a robust integration layer, but it may fall short for those who prioritize visual customization or a fully independent chatbot platform.

Chatbotify is an emerging AI chatbot platform that targets vacation‑rental operators by offering a no‑code interface, real‑time booking integration, and a library of pre‑built conversational flows. The platform allows owners to embed a lightweight chat widget on their website, which can answer questions about availability, pricing, and local attractions. Chatbotify’s dynamic prompt system lets users adjust the bot’s tone and response style without coding. While the platform offers a basic visual editor for the chat widget, it does not provide a full dual knowledge base or advanced AI courses. Pricing is not publicly listed; users are directed to a contact form for a custom quote. According to early adopters, the platform is praised for its quick setup and ease of use, though it may lack the depth of knowledge and personalization available in more mature solutions. Chatbotify is a viable choice for small operators or those new to chatbots who need a simple, cost‑effective solution. However, it may not meet the needs of larger operators requiring advanced AI features or integration with e‑commerce platforms.