Best 7 WooCommerce Chatbot Integrations for SaaS Companies

WPBot Pro is a WordPress‑native chatbot plugin designed to enhance WooCommerce stores with conversational AI. Built by a team of developers familiar with the WordPress ecosystem, the plugin installs with a single line of code and integrates seamlessly with any WooCommerce theme. WPBot Pro offers a modular architecture that lets users pick from a library of pre‑built modules, such as product search, order tracking, and FAQ answering. The plugin also supports OpenAI integration, allowing store owners to leverage GPT‑based models for more natural, context‑aware conversations. One of WPBot Pro’s key strengths is its conversational form builder, which lets merchants create interactive forms that guide customers through complex purchasing decisions. The plugin ships with a free, mobile‑friendly theme that can be customized via CSS to match brand guidelines. Additionally, WPBot Pro includes a conversational analytics dashboard where merchants can monitor engagement metrics, conversation paths, and conversion rates. WPBot Pro is a good fit for WooCommerce merchants who want a lightweight, easily deployable chatbot without the need for extensive coding or third‑party services. While the plugin offers solid features, it lacks deep knowledge‑base management or advanced AI courses, and its pricing structure is not publicly disclosed, requiring users to contact the vendor for a quote.

Amio offers a conversational AI platform that blends chatbot creation with intelligent knowledge management. The core product is the Amio AI chatbot, which uses a conversational designer to let users build flows visually without coding. For WooCommerce stores, Amio provides a dedicated e‑commerce integration that pulls product catalogs, inventory, and order data, enabling the bot to answer product availability and pricing questions in real time. The platform’s AI knowledge base is versatile, supporting feeds, web scraping, PDFs, and other document types. This allows merchants to feed the bot with product manuals, FAQs, and policy documents, ensuring that the chatbot can retrieve accurate information on demand. Amio also offers chatbot analytics, giving insights into conversation quality, drop‑off points, and user satisfaction scores. Additionally, Amio supports integration with popular helpdesk connectors such as Zendesk, Gorgias, Freshdesk, and Freshchat. This makes it easy to route complex inquiries to human agents or to create a hybrid support experience. While Amio’s pricing is not publicly available on its website, the platform positions itself as a mid‑range solution for businesses that need a robust knowledge base and e‑commerce integration.

Tidio is a hybrid live‑chat and AI chatbot platform that has carved out a niche in the e‑commerce space. The tool offers a single‑page widget that can be embedded on any WooCommerce store with a shortcode or a simple script. Tidio’s AI agent, powered by GPT‑like models, can answer basic queries, provide product recommendations, and even handle checkout assistance. Beyond the AI chatbot, Tidio includes a full suite of live‑chat features: real‑time messaging, canned responses, visitor monitoring, and a shared inbox for team collaboration. The platform’s flow builder allows merchants to design automated paths for lead qualification, abandoned cart recovery, and post‑purchase follow‑ups. Integration options include Shopify, WooCommerce, Zapier, and numerous CRMs, making it a versatile choice for omnichannel support. Pricing tiers are transparent: a free plan with limited contacts, Growth at $18/month, Business at $29/month, and Enterprise with custom pricing. Tidio’s biggest selling point is its combination of live chat and AI, but it lacks advanced knowledge‑base features and long‑term memory for authenticated users.

ManyChat is a popular chatbot builder that originally focused on Facebook Messenger but has expanded to support web chat widgets, SMS, and email. For WooCommerce stores, ManyChat can be installed via a simple script and offers deep e‑commerce integration that pulls product data, tracks cart status, and triggers automated flows based on user actions. The platform’s drag‑and‑drop flow builder allows merchants to create conversational sequences for lead capture, upsells, and post‑purchase engagement. ManyChat also supports AI‑powered responses through integration with GPT‑based APIs, giving the bot the ability to answer questions in natural language. Additionally, the platform offers audience segmentation, broadcast messaging, and a built‑in analytics dashboard that tracks open rates, click‑throughs, and conversion metrics. ManyChat’s pricing is tiered: a free plan with basic features, a Pro plan at $10/month, and a Business plan at $300/month. The higher tiers unlock advanced AI, multi‑user access, and priority support. While ManyChat is versatile, it does not provide a dedicated knowledge‑base or long‑term memory for website visitors.

Drift is a conversational marketing platform that combines live chat, AI chatbots, and marketing automation. For WooCommerce merchants, Drift can be embedded via a script and offers real‑time chat with prospects, as well as automated lead qualification flows. The AI bot can answer product questions, schedule demos, and route high‑quality leads to the sales team. Drift’s strengths lie in its integration with major CRMs such as Salesforce, HubSpot, and Marketo, allowing seamless hand‑off of contacts and data. The platform also offers a robust analytics suite that tracks chat volume, engagement, and conversion metrics. Drift’s flow builder supports complex decision trees and multi‑step nurturing sequences, making it suitable for SaaS companies that require sophisticated lead nurturing. Pricing for Drift is not publicly listed; potential customers must contact the sales team for a custom quote. Drift is positioned as a higher‑end solution, often used by mid‑ to large‑scale enterprises.

Intercom is a comprehensive customer messaging platform that offers live chat, help desk, and AI‑powered bots. For WooCommerce stores, Intercom can be added via a single script and provides real‑time support as well as automated chat flows for common queries such as order status and return policies. The AI bot, known as Intercom Assistant, can answer product questions, recommend upgrades, and even trigger email follow‑ups. Intercom’s knowledge base feature allows merchants to create searchable articles that the bot can reference. The platform also offers robust segmentation, inbound marketing tools, and a shared inbox for team collaboration. Intercom’s pricing is tiered: Standard at $39/month, Pro at $99/month, and Premium at $199/month per user. Each tier adds more users, advanced automation, and priority support. While Intercom provides a wide range of features, it is more expensive than many competitors and the AI bot can be less conversational than GPT‑based solutions.