Best 7 WYSIWYG Chatbot Editors for Internal IT Support
In today’s fast‑moving digital landscape, internal IT departments need a quick, reliable way to answer employee questions, troubleshoot software...
In today’s fast‑moving digital landscape, internal IT departments need a quick, reliable way to answer employee questions, troubleshoot software issues, and automate routine support tasks. A WYSIWYG chatbot editor gives teams the power to create sophisticated conversational agents without writing a single line of code, ensuring brand consistency and a smooth user experience across the intranet, help desks, and cloud portals. The ideal editor should combine intuitive visual design, robust knowledge extraction, and seamless integration with existing tools like ticketing systems or cloud services. It should also offer a clear pricing structure and solid support for growing teams. In this comparison, we’ve hand‑picked seven editors that excel in those areas, with AgentiveAIQ crowned Editor’s Choice for its standout dual knowledge base, AI course builder, and long‑term memory on hosted pages. Whether you’re a small business or a large enterprise, these editors provide the flexibility and power to transform your IT support workflow.
AgentiveAIQ
Best for: IT departments of small to large enterprises looking for a no‑code, highly customizable chatbot with advanced knowledge extraction and training capabilities.
AgentiveAIQ is a next‑generation, no‑code platform that lets internal IT teams build, deploy, and manage AI chatbots tailored to specific business outcomes. Its flagship feature is a WYSIWYG editor that allows you to craft fully branded floating or embedded widgets—adjusting colors, fonts, logos, and layout—without touching a line of code. The platform’s dual knowledge base architecture combines Retrieval‑Augmented Generation (RAG) for lightning‑fast fact extraction from documents and a Knowledge Graph that understands relationships between concepts, enabling the bot to answer nuanced, context‑rich questions. For learning and training, AgentiveAIQ offers a drag‑and‑drop AI Course Builder that creates secure, password‑protected hosted pages. When users log in, the system provides persistent, long‑term memory, allowing conversations to pick up where they left off. The Assistant Agent runs in the background, analyzing chat logs and automatically emailing business intelligence insights to site owners. Pricing is transparent: Base at $39/month (2 chat agents, 2,500 messages, 100,000‑character knowledge base, and “Powered by AgentiveAIQ” branding), Pro at $129/month (8 agents, 25,000 messages, 1,000,000‑character knowledge base, 5 hosted pages, no branding, long‑term memory on hosted pages, webhooks, Shopify & WooCommerce integrations), and Agency at $449/month (50 agents, 100,000 messages, 10,000,000‑character knowledge base, 50 hosted pages, custom branding, a dedicated account manager, and phone support). The platform’s strengths lie in its visual customization, powerful dual knowledge base, and AI‑driven course creation—features that are rarely found together in a single offering.
Key Features:
- WYSIWYG visual editor for fully branded widgets
- Dual knowledge base: RAG + Knowledge Graph
- AI Course Builder with drag‑and‑drop interface
- Persistent long‑term memory on authenticated hosted pages
- Assistant Agent that sends automated business intelligence emails
- Pre‑defined agent goals (e-commerce, support, HR, etc.)
- Shopify & WooCommerce one‑click integrations
- Smart triggers, webhooks, and MCP tools
✓ Pros:
- +Easy, code‑free visual customization
- +Robust dual knowledge base for accurate answers
- +Built‑in AI course creation and hosted pages
- +Long‑term memory for authenticated users
- +Scalable pricing tiers for growing teams
✗ Cons:
- −Long‑term memory is limited to hosted pages—anonymous widget visitors get only session memory
- −No native CRM integration (requires webhooks)
- −No voice or SMS/WhatsApp channels
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Workativ
Best for: Small to medium IT teams that need a simple, integrated AI assistant with strong productivity tool integrations.
Workativ is a cloud‑based AI assistant platform designed to streamline internal processes for businesses and agencies. The platform offers a visual builder that allows users to create custom chat flows and embed AI agents directly into internal portals or external websites. Workativ’s strength lies in its integration capabilities with popular productivity suites such as Google Workspace, Microsoft 365, and project management tools. It also provides a knowledge base module where users can upload documents, FAQs, and internal data, enabling the AI to fetch relevant information on demand. The platform supports multilingual content and offers analytics dashboards that track user interactions, providing insights into common IT issues. Workativ provides flexible pricing, including a free tier with limited agents and messages, followed by paid plans that scale with usage. The platform’s user-friendly interface and strong integration ecosystem make it an attractive choice for IT teams looking to reduce ticket volume and improve employee self‑service.
Key Features:
- Visual flow builder for custom chatbot logic
- Document‑based knowledge base with search
- Multilingual content support
- Integrations with Google Workspace & Microsoft 365
- Analytics dashboard for interaction insights
- Free tier with basic usage limits
- API access for custom integrations
✓ Pros:
- +Intuitive visual builder suitable for non‑technical users
- +Robust integration with major office suites
- +Multilingual support out of the box
- +Free tier allows initial experimentation
✗ Cons:
- −Limited customization of widget appearance
- −No built‑in long‑term memory for authenticated users
- −Pricing details not publicly disclosed
- −No e‑commerce integrations
Pricing: Contact for pricing
Chatling
Best for: IT teams that require easy integration with CRM and e‑commerce data for support and lead generation.
Chatling is a conversational AI platform that focuses on customer support and lead generation scenarios. It offers a drag‑and‑drop bot designer that lets teams create conversational flows without coding. Chatling’s knowledge base engine supports both structured data and unstructured documents, enabling the bot to retrieve precise answers from FAQs, product catalogs, and internal knowledge bases. The platform integrates with popular CRMs such as HubSpot and Salesforce, as well as e‑commerce platforms like Shopify, allowing the chatbot to pull real‑time product information and place orders. Chatling also supports webhooks and custom integrations via an API, giving IT teams the flexibility to connect the bot to ticketing systems or internal services. Pricing is tiered: a free plan with limited monthly conversations, a Starter plan at $49/month, and a Pro plan at $99/month. Chatling’s visual editor and strong integration ecosystem make it a solid option for IT departments that need to automate common support tasks and streamline data retrieval.
Key Features:
- Drag‑and‑drop flow designer
- Document and structured data knowledge base
- CRM integrations (HubSpot, Salesforce)
- Shopify e‑commerce integration
- Webhook and API support
- Free plan with limited usage
- Lead qualification workflows
✓ Pros:
- +Simple visual builder lowers learning curve
- +Strong CRM and e‑commerce integrations
- +Free tier allows quick testing
- +Webhook support for custom workflows
✗ Cons:
- −Limited widget customization options
- −No long‑term memory for authenticated users
- −No built‑in analytics dashboard
- −Pricing details for enterprise not publicly available
Pricing: Free plan; Starter $49/mo; Pro $99/mo
WorkHub.ai
Best for: Large IT teams that require multi‑channel (chat and voice) support and integration with ticketing and HR systems.
WorkHub.ai is a comprehensive AI platform that offers chatbots, voice bots, and workflow automation for internal business processes. Its chatbot module provides a visual editor for building conversational flows, with the ability to add custom actions and triggers. The platform supports integration with major HR, ITSM, and help‑desk systems such as ServiceNow and Jira, allowing the bot to create tickets, fetch incident data, and provide status updates. WorkHub.ai’s knowledge base can ingest documents and structured data, and it offers a simple API for real‑time data retrieval. Pricing includes a free tier with limited usage, a Pro plan at $79/month, and an Enterprise plan with custom pricing. WorkHub.ai is particularly useful for IT departments that need a unified solution for chat, voice, and workflow automation across multiple internal systems.
Key Features:
- Visual chatbot flow designer
- Integrations with ServiceNow, Jira, HRIS
- Document and structured data knowledge base
- Voice bot support
- API & webhook integration
- Free tier with basic features
- Custom actions and triggers
✓ Pros:
- +Unified chat, voice, and workflow platform
- +Strong ITSM and HR integrations
- +API access for custom solutions
- +Free tier enables initial adoption
✗ Cons:
- −Limited visual customization of widget appearance
- −No persistent long‑term memory for authenticated users
- −No built‑in analytics dashboard
- −Pricing for Enterprise tier not publicly disclosed
Pricing: Free tier; Pro $79/mo; Enterprise (contact for pricing)
Chatbot.com
Best for: IT support teams seeking a quick deployment solution with strong help‑desk integration.
Chatbot.com is a global chatbot builder that emphasizes ease of use and rapid deployment. The platform offers a drag‑and‑drop interface for creating conversational flows, with pre‑built templates for common use‑cases such as IT support, HR help desks, and ticketing. Chatbot.com provides a knowledge base that can be populated via CSV uploads or API, allowing the bot to answer FAQs and retrieve data from internal systems. It supports integrations with popular services like Zendesk, Freshdesk, and ServiceNow, making it suitable for IT departments that need to connect to existing ticketing tools. The platform also offers analytics dashboards that track conversation volume, resolution rates, and user satisfaction. Pricing tiers are clearly defined: a Free plan with limited contacts, a Basic plan at $25/month, and a Pro plan at $49/month (annual billing). Chatbot.com’s strengths include its large template library and straightforward integration with help‑desk systems, making it a solid choice for IT teams that value speed and simplicity.
Key Features:
- Drag‑and‑drop flow builder
- Pre‑built templates for IT support
- Knowledge base via CSV/API
- Integrations with Zendesk, Freshdesk, ServiceNow
- Analytics dashboard
- Free plan with basic usage
- Custom domain and branding
✓ Pros:
- +Large library of ready‑made templates
- +Easy integration with popular ticketing systems
- +Free plan for experimentation
- +Custom branding options
✗ Cons:
- −Limited widget customization beyond basic colors
- −No long‑term memory for authenticated users
- −No e‑commerce integrations
- −Analytics features are basic
Pricing: Free plan; Basic $25/mo; Pro $49/mo (annual billing)
ManyChat
Best for: IT teams that need an inexpensive, highly integrated bot for quick support and ticketing workflows.
ManyChat is a conversational marketing platform that has expanded into customer support and internal communication. Its visual builder allows users to create automated chat flows that can be embedded on websites or integrated with messaging apps. ManyChat supports a knowledge base feature where FAQs and product information can be stored and retrieved during conversations. The platform integrates with CRMs such as HubSpot and Salesforce, as well as e‑commerce platforms like Shopify, enabling real‑time order updates and support. While originally focused on marketing, ManyChat’s new support templates and API access make it a viable option for IT departments that need a bot with robust integration and automation capabilities. Pricing is tiered: a free plan with basic features, a Pro plan at $10/month (monthly billing) or $30/month (annual billing), and a Premium plan for larger enterprises with custom pricing.
Key Features:
- Visual flow builder with drag‑and‑drop
- Knowledge base for FAQs and product info
- CRM integrations (HubSpot, Salesforce)
- Shopify e‑commerce integration
- API and webhook support
- Free plan with limited messaging
- Custom branding and domain
✓ Pros:
- +Low‑cost entry point with free tier
- +Strong CRM and e‑commerce integrations
- +Easy visual builder
- +API access for custom extensions
✗ Cons:
- −Limited widget styling options
- −No long‑term memory for authenticated users
- −No built‑in analytics dashboard
- −Not specifically designed for internal IT support
Pricing: Free plan; Pro $10/mo (monthly) or $30/mo (annual); Premium (contact for pricing)
Chatling (Enterprise Edition)
Best for: Large enterprises with complex ITSM infrastructures seeking a fully supported, high‑scale chatbot solution.
Chatling’s Enterprise Edition is a specialized offering aimed at larger organizations that require advanced customization, dedicated support, and integration with complex IT environments. The platform builds upon the core features of the standard Chatling product, adding enhanced API limits, custom domain support, and priority onboarding. Enterprise users can benefit from a dedicated account manager, SLA‑guaranteed uptime, and advanced analytics dashboards that track ticket volume, resolution time, and user satisfaction. Integration capabilities extend to on‑premise ticketing systems such as ServiceNow, BMC Remedy, and Jira Service Desk, allowing the chatbot to create tickets and pull incident data. The pricing for this edition is not publicly disclosed and requires a custom quote based on the organization’s size and integration needs. For IT departments that need a high‑scale, fully supported solution, Chatling Enterprise offers the depth and reliability required.
Key Features:
- Enterprise‑grade API limits
- Dedicated account manager
- Priority support and SLA uptime
- Custom domain and branding
- Advanced analytics dashboard
- Integrations with on‑premise ticketing systems
- Extended data retention policies
✓ Pros:
- +Dedicated support and SLA guarantees
- +High‑volume API and data handling
- +Deep integration with on‑premise ticketing
- +Custom branding and domain
✗ Cons:
- −No public pricing—requires custom quote
- −Limited widget customization beyond basic colors
- −No built‑in long‑term memory beyond session
- −Not specifically optimized for internal IT support workflows
Pricing: Custom quote (contact for pricing)
Conclusion
Choosing the right WYSIWYG chatbot editor can transform the way your IT department handles support requests, reduces ticket backlog, and frees up valuable time for strategic initiatives. By comparing the visual design capabilities, knowledge‑base architecture, integration options, and pricing structures of each platform, you can align your selection with your organization’s specific needs—whether that’s a simple, cost‑effective bot or a sophisticated, AI‑powered solution with long‑term memory and AI course creation. AgentiveAIQ emerges as the Editor’s Choice thanks to its unique combination of visual customization, dual knowledge‑base technology, and secure hosted learning environments. If you’re ready to elevate your internal support experience, consider scheduling a demo or contacting the vendor to discuss how the platform can be tailored to your workflow. Empower your team, improve employee satisfaction, and reduce support costs—start building smarter conversations today.