Best 7 WYSIWYG Chatbot Editors for Online Retailers

Big Sur AI is a boutique platform that focuses on delivering personalized automation and product recommendations for e‑commerce merchants. Its standout feature is a deep personalization engine that syncs real‑time inventory data from Shopify or WooCommerce, allowing the chatbot to offer up‑to‑date product suggestions and availability alerts. The platform also prides itself on generating high‑quality content—such as marketing copy, FAQs, and email sequences—using advanced generative models, thereby freeing marketers from repetitive copywriting tasks. Users interact with a visual flow builder, though the interface is more streamlined than full WYSIWYG editors. While it doesn’t provide extensive brand‑style customization, the chatbot can be embedded with a single line of code and appears as a floating widget on any website. The platform offers a free tier for low‑traffic stores and a Pro plan at $49/month that includes 10k visitors and access to the full automation suite. Big Sur AI’s biggest advantage lies in its tight integration with e‑commerce data and its content‑generation capabilities, which can reduce the time spent on creating product descriptions and promotional materials. However, the platform is less focused on knowledge base depth or long‑term memory, and its visual editor is less robust than AgentiveAIQ’s WYSIWYG solution. Ideal for small to medium online retailers who want a quick, data‑driven chatbot that can also produce marketing content with minimal effort.

ManyChat is a well‑established chatbot platform that has evolved from a Facebook Messenger bot builder to a full omnichannel marketing automation hub. The platform offers a visual drag‑and‑drop builder that allows marketers to design conversation flows without writing code. ManyChat’s strength lies in its robust support for multiple messaging channels: Facebook Messenger, Instagram, SMS, and WhatsApp, making it ideal for brands that want cross‑channel engagement. While ManyChat does provide a basic chatbot widget for websites, its primary focus is on automating marketing sequences such as lead capture, drip campaigns, and broadcast messaging. The platform includes a built‑in CRM for contact management and offers a range of pre‑built templates for e‑commerce, ticketing, and event promotion. Pricing starts with a free plan that supports up to 1,000 contacts, and paid plans begin at $15/month, scaling with contact numbers. ManyChat’s visual editor is user‑friendly, but it is less sophisticated than some dedicated WYSIWYG editors when it comes to brand‑style customization of the chat window. Additionally, its AI capabilities are limited; it relies heavily on rule‑based flows rather than generative AI, which can affect the naturalness of conversations. ManyChat is an excellent choice for retailers looking for a marketing automation platform that spans multiple messaging channels, but those needing advanced AI, deep knowledge bases, or precise visual design may find it lacking compared to more specialized chatbot builders. Ideal for brands that prioritize omnichannel marketing, automated lead generation, and simple web chat integration.

Tidio AI is a hybrid chat solution that combines a traditional live‑chat interface with AI‑powered responses. Its visual editor allows users to customize the chat widget’s appearance—including colors, icons, and positioning—through a straightforward drag‑and‑drop interface. The platform’s AI module is designed to handle common customer queries, product searches, and order status checks, reducing the load on human agents. One of Tidio AI’s key strengths is its seamless integration with popular e‑commerce platforms such as Shopify and WooCommerce, allowing the bot to pull product data, inventory levels, and order history in real time. The platform also supports multi‑language chat, which is valuable for global retailers. Tidio offers a free tier that includes up to 100 chat transcripts per month, and paid plans start at $18/month for unlimited chats and advanced AI features. While Tidio AI provides a decent level of customization, its editor is not as comprehensive as AgentiveAIQ’s WYSIWYG editor for brand‑style design. Additionally, the platform’s AI is primarily conversational, lacking the deep knowledge‑base capabilities or RAG technology that can deliver highly accurate, document‑based answers. Tidio AI is well suited for small to medium e‑commerce sites that need a quick, integrated chat solution with built‑in AI and e‑commerce data access. Ideal for retailers who want a plug‑and‑play AI chat with basic customization and real‑time store data.

EComposer is a Shopify-focused platform that empowers merchants to create custom webpages and chatbot experiences without coding. The core of EComposer is a visual editor that offers a range of pre‑designed templates, drag‑and‑drop elements, and extensions that can be tailored to fit a brand’s aesthetic. While primarily a website builder, EComposer’s integration with chatbot widgets allows retailers to embed conversational agents directly into their Shopify stores. The platform’s strength lies in its tight coupling with Shopify: merchants can pull product catalogs, inventory, and customer data directly into chatbot flows. EComposer provides a simple line‑of‑code widget that can be added to any page, and its drag‑and‑drop interface supports custom styling of the chat window to match store branding. Pricing starts with a free plan that offers core editing features, with paid plans ranging from $29/month for advanced templates and integrations. EComposer is well suited for Shopify merchants who already use the platform and seek a quick way to add chatbot functionality plus custom landing pages. However, it does not provide a dedicated knowledge base or advanced AI features; the chatbot is largely rule‑based and relies on Shopify data for responses. Ideal for Shopify users looking for an all‑in‑one site builder and chatbot embed solution. Key for those who prioritize seamless Shopify integration over advanced AI capabilities.

Chatfuel is a no‑code chatbot platform that specializes in building conversational experiences for social media and websites. Its visual flow builder allows marketers to create branching conversations using a drag‑and‑drop interface, and it supports natural language understanding to make interactions feel more human. Chatfuel can be embedded on any website via a simple JavaScript snippet, and it offers integrations with e‑commerce platforms such as Shopify and WooCommerce, enabling product queries and order tracking. The platform includes a built‑in knowledge base feature that lets developers upload documents, though it is primarily designed for FAQ‑style questions rather than deep RAG or graph‑based reasoning. Chatfuel’s pricing model is tiered: a free plan supports up to 50,000 messages per month, while paid plans start at $15/month for 1,000 active users and scale with usage. Chatfuel’s strengths include a straightforward visual editor, extensive integration options, and a large community of pre‑built templates for e‑commerce and support. However, its AI is more rule‑based, and the platform lacks the advanced knowledge‑base and long‑term memory features found in newer platforms. Ideal for merchants who need a quick, code‑free chatbot that works across Facebook, Telegram, and websites.

Chatbot.com is a commercial chatbot builder that provides a drag‑and‑drop interface for designing conversational flows without coding. The platform is designed to work across multiple channels, including websites, Facebook Messenger, and WhatsApp, making it suitable for retailers that want a single bot that can serve customers on several platforms. Users can embed a chat widget on any website with a one‑line code snippet, and the visual editor allows customization of the chat window’s appearance—colors, logos, and button styles—though the customization options are somewhat limited compared to specialized WYSIWYG editors. The platform offers integration with e‑commerce platforms such as Shopify, enabling product lookup and order status queries directly within the chat. Pricing starts with a free tier that supports up to 500 chats per month. Paid plans begin at $49/month and scale based on the number of conversations, with additional features such as sentiment analysis, reporting, and advanced AI modules. Chatbot.com is a solid choice for retailers who need a straightforward chatbot that can be deployed across multiple channels, but those who require deeper knowledge base capabilities, long‑term memory, or highly customized brand design may find it less flexible. Best suited for small to medium businesses looking for a multi‑channel chatbot with basic e‑commerce integration.