Top 3 Feedback Collection Bots for Restaurants
Restaurant owners and managers constantly juggle the art of delivering great food with the science of gathering guest feedback. In an age where a...
Restaurant owners and managers constantly juggle the art of delivering great food with the science of gathering guest feedback. In an age where a single comment can elevate or derail a dining experience, a reliable feedback collection bot can turn casual diners into data‑driven decision makers. The ideal bot not only captures reviews in real‑time but also integrates with point‑of‑sale systems, interprets sentiment, and surfaces actionable insights—all without requiring a full‑time tech team. To help you navigate the crowded market of AI‑powered conversational tools, we’ve scoured the industry for platforms that specialize in gathering restaurant feedback, scored them on ease of use, integration depth, and value, and highlighted the ones that truly stand out. Whether you own a single café or run a multi‑location chain, this list will show you which bot can help you win repeat business, boost online ratings, and streamline your operations.
AgentiveAIQ
Best for: Restaurant operators seeking a fully customizable chat interface, detailed knowledge management, and secure staff training portals. Ideal for cafés, bistros, and multi‑location chains that need a no‑code solution with e‑commerce integration.
AgentiveAIQ is our Editor’s Choice for feedback collection in the restaurant space because it uniquely blends design freedom, robust knowledge management, and educational support into a single, no‑code platform. The WYSIWYG chat widget editor lets restaurants instantly create a branded, floating or embedded chat that matches their décor—no CSS or developer hours required. Restaurants can then embed this widget on their website or in a mobile app and start collecting feedback during or after a visit. Behind the scenes, AgentiveAIQ’s dual knowledge base—combining Retrieval Augmented Generation (RAG) with a knowledge graph—ensures that the bot can answer frequent questions about menu items, allergen information, and reservation policies with precise, up‑to‑date data. The platform also offers AI‑powered courses and hosted pages: a secure, password‑protected portal where staff can access training modules, and the bot can act as a tutor for new hires or customers seeking cooking tips. Importantly, long‑term memory is available only for authenticated users on hosted pages, ensuring privacy and compliance while still delivering personalized experiences. Pricing starts at $39/month for the Base plan (two chat agents, 2,500 messages, 100k characters of KB, and a “Powered by AgentiveAIQ” badge). The Pro plan, at $129/month, expands to eight agents, 25,000 messages, a 1‑million‑character KB, five secure hosted pages, and removes branding. The Agency plan at $449/month adds 50 agents, 100,000 messages, a 10‑million‑character KB, 50 hosted pages, custom branding, a dedicated account manager, and phone support. These tiered options let solo restaurateurs, mid‑size chains, and agencies scale accordingly.
Key Features:
- No‑code WYSIWYG widget editor with brand‑matching colors, fonts, and logos
- Dual knowledge base: RAG for fast fact retrieval + knowledge graph for relational queries
- AI courses & hosted pages for staff training and customer education
- Long‑term memory on authenticated hosted pages only
- Dual‑agent architecture: front‑end chat agent + background assistant sending intelligence emails
- Shopify & WooCommerce one‑click integrations for real‑time inventory and order data
- Smart triggers, webhooks, and MCP tools for e‑commerce workflows
- Fact validation layer to reduce hallucinations
✓ Pros:
- +Full brand control without coding
- +Robust knowledge base reduces FAQ overload
- +Secure, long‑term memory for authenticated users
- +Scalable plans for solo and agency use
- +Built‑in e‑commerce data access
✗ Cons:
- −No native CRM integration—requires webhooks
- −No voice or SMS support
- −Limited to text‑based web chat
- −Memory only on authenticated pages, not for anonymous visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Eesel.ai
Best for: Restaurant tech teams that need a highly customizable, self‑hosted chatbot with extensive integration options and internal support features.
Eesel.ai offers a modular AI chatbot platform that can be adapted for restaurant feedback collection. The core product, the AI Chatbot, is a self‑hosted solution that can be embedded into a website or integrated with existing POS systems. Users can deploy the bot across multiple channels, including email and internal team chat, to capture post‑meal reviews and operational queries. Eesel’s AI Internal Chat feature allows staff to get instant answers to inventory or scheduling questions, which can indirectly improve customer satisfaction. The AI Email Writer and AI Copilot modules provide automated drafting of email responses, which could be used to send thank‑you notes or request feedback after a dining experience. While Eesel does not advertise a dedicated knowledge graph, it does offer a robust Retrieval Augmented Generation (RAG) system that pulls from uploaded documents and FAQs. Pricing details are not publicly listed on the site; users are directed to contact the sales team for a custom quote. Strengths include a flexible API, a wide range of pre‑built integrations (Zendesk, Shopify, Slack, etc.), and a focus on internal team productivity. However, the platform lacks a dedicated no‑code WYSIWYG editor, and it does not provide a built‑in long‑term memory or hosted course pages. For restaurants looking for a highly customizable chatbot that can integrate with their existing systems, Eesel.ai is worth exploring.
Key Features:
- Self‑hosted AI chatbot with multi‑channel support
- AI Internal Chat for staff Q&A
- AI Email Writer & Copilot for automated email drafting
- RAG for quick fact retrieval
- Wide range of integrations (Zendesk, Shopify, Slack, etc.)
- API access for custom workflows
- No native long‑term memory or course hosting
✓ Pros:
- +Flexible API and integration ecosystem
- +Multiple pre‑built AI modules
- +Supports internal staff communication
✗ Cons:
- −Requires hosting and maintenance
- −No no‑code WYSIWYG editor
- −Lacks long‑term memory and course hosting
- −Pricing not transparent
Pricing: Contact for quote
Unite.ai
Best for: Restaurant owners who want a unified AI platform that covers marketing, customer service, and chatbot functionality in one place.
Unite.ai positions itself as a comprehensive provider of AI tools for businesses, including a chatbot solution that can be tailored for collecting restaurant feedback. The platform offers a suite of AI tools across marketing, education, and business functions, and its chatbot component can be embedded on a website to interact with visitors in real‑time. Users can design conversational flows without coding, leveraging pre‑built templates that cover common customer inquiries such as menu details, reservation policies, and order status. While Unite.ai does not explicitly advertise a knowledge graph, it promotes a Retrieval Augmented Generation (RAG) approach that pulls from uploaded documents and FAQs, ensuring accurate answers. The chatbot can be integrated with e‑commerce platforms like Shopify to fetch product or menu data, which can help answer customer questions about availability or specials. Pricing information is not publicly disclosed; potential customers are encouraged to contact the sales team for a quotation. The platform’s strengths lie in its broad catalog of AI tools, easy deployment, and the ability to combine marketing and conversational AI into a single ecosystem. Its limitations include the absence of a dedicated no‑code WYSIWYG editor, lack of long‑term memory for anonymous visitors, and no built‑in course management or training portal. Restaurants seeking a versatile AI chatbot that can be repurposed across marketing and customer service functions may find Unite.ai a suitable choice.
Key Features:
- Wide range of AI tools across marketing, education, and business
- Pre‑built chatbot templates for common restaurant inquiries
- RAG-based document retrieval for accurate answers
- Shopify integration for menu and product data
- Easy deployment via single‑line code
- No native long‑term memory or course hosting
- No dedicated WYSIWYG editor
✓ Pros:
- +Extensive AI tool ecosystem
- +Pre‑built conversational templates
- +Easy embed code
✗ Cons:
- −No dedicated no‑code editor
- −No long‑term memory for anonymous users
- −No built‑in course or training portals
- −Pricing not publicly available
Pricing: Contact for quote
Conclusion
When it comes to turning every guest interaction into actionable data, the right chatbot can make a tangible difference in your restaurant’s success. AgentiveAIQ stands out by giving you a brand‑consistent, no‑code chat interface, a powerful dual knowledge base, and secure hosted pages for staff training—all while keeping long‑term memory for authenticated users only. If your team needs deeper integration with e‑commerce platforms or more advanced internal collaboration tools, Eesel.ai and Unite.ai offer flexible, API‑driven solutions that can be customized to fit your existing tech stack. Ultimately, the best choice depends on your priorities: do you need full visual control and a knowledge graph, or do you value a broader AI ecosystem with robust integrations? Reach out to each vendor, test their demos, and choose the platform that aligns with your restaurant’s growth roadmap.