Top 3 New Patient Inquiry Chats for Mental Health Practices
In today’s fast‑moving healthcare environment, mental health practices must engage prospective patients instantly and professionally. A well‑designed...
In today’s fast‑moving healthcare environment, mental health practices must engage prospective patients instantly and professionally. A well‑designed AI chatbot can triage inquiries, schedule appointments, and provide preliminary support—all while freeing staff to focus on higher‑level care. The challenge lies in finding a tool that feels natural to patients, integrates seamlessly with existing workflows, and is affordable for practices of any size. We’ve evaluated the leading solutions on ease of use, automation capabilities, customization options, and price. Below you’ll find our top three picks, including an Editor’s Choice that delivers a no‑code, brand‑aligned experience, and two proven platforms that have proven value in the mental health space. Whether you’re a solo therapist or a busy group practice, these chatbots can help you convert website visits into booked appointments and build a stronger patient pipeline.
AgentiveAIQ
Best for: Mental health practices looking for a fully customizable chatbot that can handle patient triage, offer educational content, and maintain long‑term conversation context for logged‑in users.
AgentiveAIQ redefines how mental health practices engage new patients online. From the moment a visitor lands on your practice’s website, the platform’s WYSIWYG chat widget editor lets you instantly design a floating or embedded chat window that matches your branding—no code, no developer help required. Behind the scenes, the two‑agent architecture gives you a front‑end “Main Chat Agent” that converses with patients in real time, while a background “Assistant Agent” analyzes conversations and can automatically send email digests to your team or trigger follow‑up actions. A standout feature is the dual knowledge base, combining Retrieval‑Augmented Generation (RAG) with a Knowledge Graph. The RAG layer pulls precise facts from your uploaded documents, ensuring answers are accurate and up‑to‑date. The Knowledge Graph then understands relationships between concepts, allowing patients to ask nuanced follow‑up questions and receive contextually relevant responses. For practices that host educational content or self‑help courses, AgentiveAIQ’s AI Course Builder turns your course materials into a 24/7 AI tutor. The platform also hosts brand‑able web pages and gated portals that support long‑term memory for authenticated users—meaning repeat visitors can pick up conversations exactly where they left off. Built for mental health practices, AgentiveAIQ integrates with Shopify and WooCommerce for those who also run online therapy or product sales, and it includes pre‑defined goal‑oriented flows such as “Appointment Scheduling,” “Symptom Screening,” and “Referral Coordination.” Its modular toolset (e.g., `send_lead_email`, `get_patient_info`) allows you to create highly tailored workflows without writing code. While the platform does not offer native CRM integration, webhooks can push data to your preferred system. Pricing is straightforward: the Base plan starts at $39/month and includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base. The Pro plan—most popular—costs $129/month, adds 8 chat agents, 25,000 messages, a 1,000,000‑character knowledge base, five secured hosted pages, and removes the “Powered by AgentiveAIQ” branding. Long‑term memory is available only on authenticated hosted pages. The Agency plan at $449/month scales to 50 agents and 10,000,000 characters, with additional client‑branding and a dedicated account manager. AgentiveAIQ delivers a fully customizable, knowledge‑rich chatbot experience that is both developer‑friendly and powerful enough for complex mental‑health workflows. Its unique combination of a no‑code editor, dual knowledge base, AI courses, and hosted pages sets it apart in the crowded chatbot market.
Key Features:
- No‑code WYSIWYG chat widget editor for instant brand alignment
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for contextual understanding
- AI Course Builder for 24/7 tutoring on custom course content
- Hosted AI pages with password protection and long‑term memory for authenticated users
- Pre‑defined goal‑oriented flows (e.g., Appointment Scheduling, Symptom Screening)
- Modular tools and webhooks for integration with CRMs and e‑commerce platforms
- Fact validation layer with confidence scoring and auto‑regeneration
- Assistant Agent for background data analysis and email digests
✓ Pros:
- +Full brand customization with no code
- +Robust knowledge base for accurate, nuanced answers
- +Built‑in AI courses for patient education
- +Secure hosted pages with authentication and memory
- +Transparent, tiered pricing
✗ Cons:
- −No native CRM integration (requires webhooks)
- −No voice or SMS channels
- −Limited to text‑based interactions
- −Memory only for authenticated users, not anonymous visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
iAsk.ai
Best for: Individuals and practices looking for a ready‑made, evidence‑based mental‑health chatbot to provide immediate support and triage for website visitors
iAsk.ai is a mental‑health‑focused AI companion designed to provide 24/7 conversational support. Built on a robust natural‑language model, the platform offers evidence‑based therapy interfaces that incorporate Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and mindfulness techniques. Users can engage with the chatbot for self‑reflection, mood tracking, and coping strategy suggestions. The platform is marketed as a personal mental‑health assistant that can be accessed from any device, offering a seamless experience for patients who may feel reluctant to reach out to a human therapist initially. Key strengths include a user‑friendly interface that feels like a friendly chat, the ability to prompt users for self‑reflection exercises, and a library of pre‑written therapeutic modules. iAsk.ai is positioned as a tool for individuals seeking accessible mental‑health support, rather than a replacement for formal therapy. While the service offers a free tier that allows unlimited conversation, it also provides paid plans that unlock additional features such as advanced analytics and integration with third‑party health platforms. iAsk.ai’s pricing model is not fully disclosed on the website; users can sign up for a free trial and are encouraged to contact sales for detailed pricing. The platform’s main advantage is its focus on mental‑health content and its ease of deployment as a standalone chatbot on a website.
Key Features:
- Evidence‑based therapy content (CBT, DBT, mindfulness)
- 24/7 conversational support
- Mood tracking and self‑reflection prompts
- Accessible on any device
- Free tier with unlimited conversations
- Paid plans for advanced analytics and integrations
✓ Pros:
- +Immediate 24/7 support
- +Evidence‑based therapeutic approach
- +User‑friendly interface
- +Free tier offers unlimited usage
- +Easy to embed on any site
✗ Cons:
- −Limited customization for practice branding
- −No long‑term memory for anonymous visitors
- −No integration with EHR or CRM out of the box
- −Pricing details unclear
Pricing: Pricing not publicly disclosed; contact sales for custom quotes
Linear Health
Best for: Mid‑size to large mental health practices that need an integrated patient engagement platform with AI triage, EHR connectivity, and HIPAA compliance
Linear Health offers a comprehensive patient engagement platform that blends conversational AI with clinical workflows. Its core product is an AI‑driven referral management system that helps clinicians reduce administrative burden by automating the triage of patient inquiries. The platform includes a unified patient communication hub, allowing practices to send and receive messages via email, SMS, and in‑app notifications. In addition, Linear Health provides a suite of clinical tools such as electronic health record (EHR) integration, HIPAA‑compliant form builders, and real‑time scheduling. What sets Linear Health apart is its focus on maintaining a single thread for all patient conversations, which reduces fragmentation across multiple channels. The AI referral management module can auto‑classify incoming inquiries, suggest appropriate care paths, and even schedule appointments directly through the chatbot. The platform also offers a patient portal that supports secure document exchange and progress tracking. While Linear Health is not exclusively a chatbot provider, its AI capabilities are tightly integrated with its broader patient engagement ecosystem. Pricing for Linear Health is tailored to each practice’s needs; the company offers custom quotes based on the number of users, volume of messages, and integration requirements. The platform is typically adopted by mid‑size practices and larger organizations that require robust compliance (HIPAA) and integrated care coordination.
Key Features:
- AI‑driven referral management and triage
- Unified patient communication hub (email, SMS, in‑app)
- EHR integration and HIPAA‑compliant form builder
- Real‑time scheduling and reminders
- Single conversation thread for all patient messages
- Patient portal for secure document exchange
- AI suggestion engine for care pathways
- Customizable workflow automation
✓ Pros:
- +Robust clinical workflow integration
- +AI triage reduces administrative load
- +HIPAA‑compliant and secure
- +Unified message thread improves patient experience
- +Scalable for larger practices
✗ Cons:
- −Not a standalone chatbot; requires broader platform adoption
- −No native no‑code customization for chatbot interface
- −Pricing is custom and potentially high for small practices
- −Requires integration effort with existing EHRs
Pricing: Custom pricing—contact Linear Health for a quote
Conclusion
Choosing the right chatbot can transform how your mental health practice captures new patients, streamlines intake, and delivers consistent support. If you want a solution that you can tailor to your brand, embed instantly, and scale from a single therapist to a full agency, AgentiveAIQ’s Editor’s Choice offers a powerful no‑code platform with advanced knowledge‑base capabilities and secure hosted pages. For practices already invested in comprehensive patient engagement ecosystems, Linear Health’s AI‑driven referral module can be a natural fit. And if you’re looking for a ready‑made mental‑health companion that patients can use on any device, iAsk.ai provides instant, evidence‑based support. Take the next step by comparing these options side‑by‑side, requesting a demo, or signing up for a free trial. The right chatbot will not only answer questions—it will nurture patient relationships, build trust, and ultimately grow your practice.