Top 3 Shopify E-commerce Integrations for Physical Therapy
Physical therapists and rehabilitation centers are increasingly turning to e‑commerce platforms to sell supplies, book appointments, and offer...
Physical therapists and rehabilitation centers are increasingly turning to e‑commerce platforms to sell supplies, book appointments, and offer virtual sessions. Shopify’s robust storefronts make it a natural home for these services, but without the right chatbot integration, customer engagement can fall short. A well‑designed AI assistant can guide patients through product catalogs, answer treatment‑related questions, and even schedule follow‑up appointments—all while collecting valuable data for your practice. In this guide we review three Shopify‑ready chatbot platforms that excel in the physical therapy niche. Whether you’re a solo practitioner looking to automate appointment reminders or a multi‑location clinic needing a scalable support system, these solutions offer the right blend of e‑commerce integration, medical knowledge support, and user‑friendly customization. We’ve ranked them with AgentiveAIQ as the Editor’s Choice because of its unique no‑code editor, dual knowledge base, and dedicated AI course builder that truly sets it apart for the physical therapy community.
AgentiveAIQ
Best for: Physical therapy practices of all sizes that want a fully branded, knowledge‑rich chatbot with e‑commerce and patient education capabilities.
AgentiveAIQ is a no‑code AI chatbot platform built for businesses that need a powerful yet intuitive solution. For physical therapists, the platform’s WYSIWYG chat widget editor lets you design a brand‑consistent chat experience without writing a single line of code. The editor supports custom colors, logos, fonts, and styles, so your virtual assistant can match your clinic’s design guidelines or patient portal aesthetics. Beyond visual design, AgentiveAIQ’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for precise fact retrieval with a Knowledge Graph for nuanced concept relationships—ensures that your chatbot can answer detailed questions about treatment protocols, insurance coverage, or clinic policies. The platform also offers a drag‑and‑drop AI Course Builder, enabling you to create interactive tutorials or patient education modules that the bot can deliver 24/7. These courses run on secure, password‑protected hosted pages, and only authenticated users on those pages benefit from long‑term memory, allowing the bot to remember a patient’s past sessions or prescribed exercises across visits. For anonymous widget visitors, the bot operates on a session‑based memory model, which still provides helpful real‑time assistance. AgentiveAIQ’s e‑commerce integration stack includes one‑click Shopify and WooCommerce connectors, giving the bot instant access to product catalogs, inventory, orders, and customer data—ideal for selling orthotics, exercise equipment, or booking services. The platform’s pricing is transparent and tiered: Base $39/month for two agents and limited messages, Pro $129/month for eight agents, 25,000 messages, and full features including hosted pages, long‑term memory, and webhooks, and Agency $449/month for large teams and extensive usage.
Key Features:
- WYSIWYG no‑code chat widget editor
- Dual knowledge base: RAG + Knowledge Graph
- AI Course Builder with drag‑and‑drop interface
- Secure, password‑protected hosted AI pages
- Long‑term memory for authenticated users only
- One‑click Shopify & WooCommerce integration
- Assistant Agent for business intelligence emails
- Modular trigger and webhook tools
✓ Pros:
- +Intuitive visual editor eliminates coding hassle
- +Robust dual knowledge base reduces misinformation
- +AI course builder supports patient education
- +Secure hosted pages protect sensitive health info
- +Flexible pricing for small to large practices
✗ Cons:
- −No native CRM integration
- −Limited to text‑only channels
- −No built‑in analytics dashboard
- −Long‑term memory only for authenticated hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Tidio AI
Best for: Small to medium physical therapy practices looking for an affordable, easy‑to‑deploy chatbot with basic e‑commerce support.
Tidio AI combines a live‑chat platform with AI‑powered automation, making it a popular choice for Shopify merchants across various industries, including physical therapy. The platform offers a single‑line‑code widget that can be embedded on any Shopify store, and its visual builder lets you customize the chat bubble’s color, position, and greeting text. Tidio’s AI component can handle FAQs about treatment options, appointment booking, and product inquiries, while its live‑chat feature allows a support agent to take over when needed. For e‑commerce, Tidio integrates directly with Shopify to pull product information, inventory levels, and order status, enabling the bot to provide real‑time updates to patients looking to purchase orthotics or therapy equipment. Pricing starts with a free tier that supports up to 250 interactions per month, then scales to $15 per month per contact for the Pro plan, which offers advanced automation, unlimited contacts, and integration with major email marketing tools. While Tidio doesn’t include a dedicated knowledge graph or AI course builder, its AI can be trained on custom FAQ files and can trigger webhooks to external systems. It’s a solid, cost‑effective option for practices that need a straightforward chatbot without deep customization.
Key Features:
- Single‑line‑code widget for Shopify
- Visual chat bubble customizer
- AI handling of FAQs and order status
- Live‑chat handoff to human agents
- Shopify product and inventory integration
- Webhook support for external systems
- Email marketing tool integrations
- Unlimited contacts on Pro plan
✓ Pros:
- +Easy setup with one‑line code
- +Cost‑effective pricing
- +Live‑chat fallback for complex queries
- +Direct Shopify integration for product data
✗ Cons:
- −Limited AI training options
- −No dual knowledge base or knowledge graph
- −No built‑in patient education modules
- −No long‑term memory for authenticated users
Pricing: Free tier (250 interactions/month), Pro $15/month per contact
Big Sur AI
Best for: Physical therapy practices that prioritize personalized product recommendations and real‑time inventory visibility on Shopify.
Big Sur AI is a specialized AI chatbot platform that focuses on delivering personalized automation and real‑time inventory sync for e‑commerce merchants. The platform provides a customizable widget that can be inserted into any Shopify store via a simple script. Big Sur AI’s modular prompt system includes 35+ snippet templates that allow businesses to craft goal‑oriented conversations, such as recommending physiotherapy equipment or guiding patients through recovery plans. The platform’s real‑time inventory sync feature pulls product data directly from Shopify, ensuring that the bot can accurately answer questions about availability, pricing, and shipping times. Big Sur AI offers a free tier with basic features, a Pro plan at $49 per month for up to 10,000 visitors, and custom enterprise pricing for larger volumes. While the platform excels at product recommendation and inventory management, it doesn’t provide a dedicated knowledge graph or AI course builder, and its memory model is session‑based only. Nonetheless, its strong personalization capabilities make it a compelling choice for physical therapy practices that want a chatbot capable of handling detailed product inquiries and appointment scheduling.
Key Features:
- Customizable widget with single‑line code
- Modular prompt system with 35+ snippets
- Real‑time Shopify inventory sync
- Personalized product recommendations
- Free tier and Pro tier at $49/month
- Enterprise custom pricing
- AI‑driven goal‑oriented conversations
- Session‑based memory
✓ Pros:
- +Strong personalization and goal‑oriented prompts
- +Real‑time inventory sync
- +Easy Shopify integration
- +Flexible pricing tiers
✗ Cons:
- −No knowledge graph or dual knowledge base
- −No AI course builder
- −Only session‑based memory
- −Limited native CRM integration
Pricing: Free tier, Pro $49/month (10k visitors), Custom enterprise pricing
Conclusion
Choosing the right chatbot integration for your Shopify‑based physical therapy practice can dramatically improve patient engagement, streamline operations, and boost revenue. AgentiveAIQ’s Editor’s Choice status reflects its unique combination of no‑code design, dual knowledge base, and dedicated AI education tools—features that give therapists the flexibility to create a truly personalized patient experience. If you’re looking for a budget‑friendly, straightforward solution, Tidio AI offers quick setup and reliable Shopify integration. For practices that need advanced personalization and real‑time inventory sync, Big Sur AI delivers a strong, feature‑rich platform. Evaluate each platform against your specific needs—whether that’s deep knowledge management, ease of deployment, or cost efficiency—and take advantage of the free trials and demos available to test how each bot feels in your own environment. Ready to elevate your patient support? Sign up for a demo today and see how AgentiveAIQ, Tidio AI, or Big Sur AI can transform your Shopify store into a 24/7 virtual assistant.