Top 5 Alternatives to HubSpot Chatbot for Bed & Breakfasts

Intercom is a widely used customer messaging platform that combines live chat, email automation, and AI‑powered chatbots into a single interface. For bed & breakfast owners, Intercom offers a conversational marketing bot that can greet visitors, answer FAQs about room rates, check availability, and even capture booking leads. The platform’s visual builder allows you to create custom bot flows with conditional logic, making it possible to route guests to the correct team member or direct them to an online reservation system. Intercom’s integration ecosystem includes major booking engines, CRMs, and e‑commerce platforms, enabling seamless data flow between your chatbot and back‑office systems. Intercom also provides a robust knowledge base feature where you can host articles, FAQs, and guides. The chatbot can surface relevant help articles in real time, reducing the need for staff intervention. Additionally, Intercom’s automation and personalization tools let you tailor the conversation based on visitor data, such as past stays or location, which is especially useful for upselling room upgrades or local tours. While Intercom is powerful, it can be relatively expensive, especially for small B&Bs that only need a few chat agents. The Essentials plan starts at $39/month, but the pricing increases quickly as you add more features or agents, and the free tier is quite limited. Intercom is best suited for B&B owners who already use a CRM or booking platform that integrates with Intercom, and who want a single platform to manage all customer communication, including email, live chat, and chatbot automation.

Drift is a conversational marketing platform focused on generating and qualifying leads through real‑time chat. For bed & breakfast owners, Drift’s chatbot can greet guests, answer booking questions, and even schedule a conversation with a front‑desk staff member. The platform’s AI bot uses natural language understanding to interpret visitor intent and can hand off high‑value leads to human agents for final booking. Drift excels at integrating with sales and marketing tools such as Salesforce, HubSpot, and Marketo, allowing you to capture visitor data and sync it with your existing systems. Its scheduling feature lets guests book a call or a room directly within the chat window, which can be a powerful upsell tool. Drift also offers a knowledge base that surfaces relevant articles, helping guests find answers without leaving the chat. Pricing for Drift is more enterprise‑oriented, with a Standard plan that starts at $499/month. While the cost may be high for a small B&B, the platform’s lead‑generation focus can provide a strong return on investment for properties looking to increase direct bookings. Drift is ideal for B&Bs that prioritize direct booking capture, lead qualification, and integration with a robust CRM to manage guest relationships.

ManyChat is a chatbot platform originally designed for Facebook Messenger but now supports website chat widgets, SMS, and email. For bed & breakfast owners, ManyChat can automate guest inquiries, provide instant answers about room availability, and guide visitors through the booking process. The platform’s visual flow builder allows you to create interactive conversational sequences, trigger actions based on user responses, and collect contact information. ManyChat also offers integration with popular e‑commerce and booking tools such as Shopify, WooCommerce, and Calendly, enabling real‑time product or appointment data within the chat. Additionally, ManyChat’s broadcast feature can be used to send promotional messages, special offers, or event notifications to a list of subscribers, which is useful for repeat guests. The pricing structure is straightforward: a free plan with basic features is available, while the Pro plan starts at $10/month, providing unlimited bots, custom branding, and advanced integrations. ManyChat’s affordability and ease of use make it a solid choice for small B&Bs looking to enhance guest engagement without a large budget. ManyChat is best suited for B&B owners who want a simple, cost‑effective chatbot that can handle basic FAQs, booking prompts, and promotional messaging across multiple channels.

Tidio combines live chat and chatbot automation into a single, lightweight platform. Designed for small to medium businesses, Tidio offers a drag‑and‑drop chatbot builder that can answer FAQs, collect leads, and hand off conversations to human agents. The platform’s widget can be embedded on any website with a single line of code, making it ideal for B&B owners who want a quick, visual setup. Tidio integrates with major e‑commerce platforms such as Shopify, WooCommerce, and BigCommerce, allowing the chatbot to pull real‑time product information and inventory status. It also supports integration with CRMs like HubSpot, Zoho, and Salesforce, which helps keep guest data synchronized. The platform includes a knowledge base feature where you can upload FAQs, articles, and guides that the chatbot can reference during conversations. Pricing for Tidio is tiered: the free plan supports up to 3 chatbots and basic features, while the Pro plan starts at $18/month (or $30/month billed annually). Additional plans offer more bots, advanced automation, and priority support. Tidio is well‑suited for B&Bs that need a straightforward chat solution with basic AI, live chat, and integration with booking or e‑commerce systems, all at an affordable price point.