Top 5 Alternatives to ManyChat for SaaS Companies

Intercom is a comprehensive customer messaging platform that has evolved from a simple live‑chat tool into a full‑blown customer engagement suite. It offers real‑time chat, help center, targeted messaging, and automation workflows that can be triggered by user behavior or sales milestones. Intercom’s bots are powered by natural language processing and can answer common support questions or route users to the appropriate knowledge‑base article. The platform also integrates deeply with CRM systems, marketing automation, and e‑commerce platforms, making it a good fit for SaaS companies that need a unified view of customer interactions. Intercom’s interface is highly visual, allowing marketers to design custom chat widgets and email templates without writing code. Its “Inbox” centralizes all customer-facing channels—chat, email, and social—so support teams can respond from a single pane. The product also includes a robust analytics dashboard that tracks engagement, conversion rates, and customer satisfaction scores. For product teams, Intercom’s Product Tours feature lets you guide users through new features within the app, improving adoption. While Intercom offers many advanced tools, its pricing can be a hurdle for smaller teams. The Essentials plan starts at $39 per month for up to 1,000 contacts, but costs rise steeply as you add more contacts or features. Users seeking advanced automation or multi‑agent workflows may need to upgrade to higher tiers, which can exceed $200 per month. Overall, Intercom is a solid choice for SaaS companies that need a broad set of customer engagement tools and are willing to invest in a mature platform.

HubSpot Conversations is part of HubSpot’s all‑in‑one inbound marketing, sales, and service platform. It provides chat, chatbots, and email tools that integrate directly into the HubSpot CRM, allowing teams to capture leads, qualify prospects, and deliver support in a single ecosystem. The chatbot builder in HubSpot is visual and code‑free, enabling marketers to set up conversational flows that can answer FAQs, book meetings, or pass conversations to live agents. HubSpot’s chat widgets can be customized to match brand guidelines, and the conversations are automatically logged in the CRM. This integration allows sales and marketing teams to see conversation history, track engagement, and nurture leads through personalized email sequences. The platform also offers a knowledge‑base that powers bot responses, reducing the load on support staff. HubSpot’s pricing is structured around its hub tiers. The free tier includes basic chat and bot functionality, while the Starter plan ($45/month) adds more contacts and additional features. The Professional and Enterprise tiers ($800/month and higher) unlock advanced automation, custom reporting, and multi‑agent capabilities. For SaaS companies already using HubSpot for marketing or sales, adding Conversations can streamline lead capture and support without adopting a separate chatbot tool.

Drift positions itself as a conversational marketing platform that focuses on turning website visitors into qualified leads for sales teams. Its chat and chatbot features are designed to capture intent, qualify prospects, and route conversations to the appropriate sales rep or marketing resource. Drift’s AI bot can answer common product questions, schedule meetings, and collect contact information, all while tracking user behavior across the site. The platform includes a visual flow builder that lets marketers design conversational paths without coding. Drift also offers a “Smart Inbox” that aggregates chat, email, and social interactions, providing a single view for sales and marketing teams. Integration with major CRMs such as Salesforce, HubSpot, and Marketo enables automated lead creation and nurturing. Drift’s pricing is not publicly listed in detail; users are encouraged to contact sales for a custom quote. While the platform is popular among SaaS companies with outbound sales processes, the cost can be a barrier for smaller teams or those with limited budgets. Drift is best suited for SaaS businesses that rely heavily on inbound lead generation and need a platform that can actively qualify prospects and hand them off to sales. Overall, Drift delivers a powerful set of conversational marketing tools, but its pricing and limited customization options compared to no‑code editors may be a consideration for teams looking to scale quickly.

Landbot is a no‑code chatbot builder that emphasizes visual conversation design and mobile‑first experiences. Users can drag and drop blocks to create conversational flows that feel like a native mobile app. Landbot’s platform supports a wide range of integrations, including Zapier, Google Sheets, and various CRMs, allowing teams to automate data capture and trigger downstream workflows. The chat widget is highly customizable, with options for branding, color schemes, and animations. Landbot also offers a knowledge‑base feature that can be linked to external documents or a custom FAQ database, enabling the bot to answer questions without manual scripting. For SaaS companies looking to embed a chatbot on their product or sales pages, Landbot provides an easy way to create a conversational funnel that can capture leads, qualify prospects, or provide self‑service support. Landbot offers a free plan with basic features, a Basic plan at $30/month (for up to 50,000 conversations), and a Pro plan at $80/month (for unlimited conversations and advanced integrations). The pricing structure is transparent, making it easier for small and medium teams to budget. While Landbot’s visual editor is intuitive, it lacks some advanced AI capabilities such as dual knowledge‑bases or persistent memory for logged‑in users. However, for teams that need a quick, no‑code chatbot solution with strong visual design, Landbot remains a competitive choice.