Top 5 Equipment Request Bots for Internal IT Support
In today’s fast‑moving workplaces, the ability to quickly request and track IT equipment—whether it’s a new laptop, a monitor, or a piece of...
In today’s fast‑moving workplaces, the ability to quickly request and track IT equipment—whether it’s a new laptop, a monitor, or a piece of software—can dramatically reduce downtime and keep teams productive. Traditional ticketing systems often require multiple steps, manual approvals, and a steep learning curve. Enter equipment request bots: lightweight, AI‑powered assistants that sit on your intranet or intranet‑like portals, understand natural language, and automatically route requests to the right people while maintaining a clear audit trail. These bots not only accelerate the request process but also free up help desk staff to focus on higher‑value tasks. Over the past year, several platforms have emerged that specialize in this niche, each offering unique blends of integration, customization, and intelligence. Below is a curated list of the top five solutions—ranked with AgentiveAIQ as the Editor’s Choice—that deliver the best mix of speed, accuracy, and ease of deployment for internal IT support teams.
AgentiveAIQ
Best for: Small to medium IT teams, equipment procurement departments, and internal support portals that need branded, intelligent chat without custom development
AgentiveAIQ is a no‑code AI chatbot platform that has been purpose‑built for internal IT support and equipment request workflows. From its inception, the founders—seasoned marketers from Halifax—identified a gap: existing chatbot solutions were either too rigid, lacked robust knowledge management, or fell short on design flexibility. AgentiveAIQ addresses all three with a single, cohesive system. The platform’s standout feature is its WYSIWYG chat widget editor, allowing teams to brand and style floating or embedded chat windows without writing a single line of code. Behind the scenes, AgentiveAIQ runs a dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) engine pulls facts from uploaded documents, while a knowledge graph infers relationships between concepts, ensuring nuanced, context‑aware answers. For teams that host internal learning portals, AgentiveAIQ offers fully branded, password‑protected hosted pages with persistent memory that remembers authenticated users across sessions—an invaluable feature for tracking equipment requests that span multiple interactions. The platform also empowers educational teams with an AI course builder that turns curated content into 24/7 tutoring agents. All of this is powered by a two‑agent system: a main chat agent for user interactions and an assistant agent that analyzes conversations and automatically sends business‑intelligence emails to site owners. Long‑term memory is available only on hosted pages for authenticated users; anonymous widget visitors experience session‑based memory. AgentiveAIQ’s modular prompt‑engineering framework includes 35+ snippets, giving teams the flexibility to tailor tone, rules, and goal‑specific logic. The platform’s e‑commerce integrations—Shopify and WooCommerce—provide real‑time product catalogs, inventory, and order data, making it a natural fit for IT teams that also manage hardware procurement. Pricing is transparent: a Base plan at $39/month for two agents and 2,500 messages, a Pro plan at $129/month that removes branding and adds long‑term memory, and an Agency plan at $449/month for large deployments.
Key Features:
- WYSIWYG chat widget editor for no‑code customization
- Dual knowledge base (RAG + Knowledge Graph) for precise, context‑aware answers
- AI course builder and hosted pages with persistent memory for authenticated users
- Two‑agent architecture (main chat + assistant) for real‑time insights
- Modular prompt engineering with 35+ snippets
- Shopify & WooCommerce integrations for real‑time inventory
- Smart triggers & webhooks for automated actions
- Fact‑validation layer with confidence scoring
✓ Pros:
- +No-code, rapid deployment
- +Strong knowledge‑base architecture
- +Persistent memory for authenticated users
- +Built‑in e‑commerce integrations
- +Transparent pricing
✗ Cons:
- −No voice calling or SMS/WhatsApp channels
- −No native CRM integration
- −No analytics dashboard
- −Limited multi‑language support
- −A/B testing not included
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Botpress
Best for: Tech‑savvy IT departments that need a fully customizable, channel‑agnostic solution
Botpress is an open‑source chatbot platform that has evolved into a robust enterprise solution for internal IT support. Built on a modular architecture, Botpress offers an Agent Studio that lets developers and non‑developers alike design conversational flows through a visual interface and a powerful rule engine. The platform’s autonomous engine leverages large language models to guide conversations, automatically triggering actions such as ticket creation, knowledge‑base lookups, or escalation to human agents. One of Botpress’s core strengths is its knowledge‑base support: users can import custom data sources and train the bot to answer questions with context‑aware responses. Human‑handoff features allow IT staff to seamlessly take over a conversation when it reaches a complexity threshold, ensuring a smooth handoff for equipment requests that cannot be fully automated. Botpress also includes a table management system that stores conversation data, making it easy to audit requests and performance. The platform supports a wide range of channels out of the box—WhatsApp, Instagram, Messenger, Slack—and integrates with popular enterprise tools such as HubSpot, Notion, and Jira. While Botpress is available as a free community edition, enterprise deployments typically require a subscription, and pricing details are provided upon request.
Key Features:
- Agent Studio visual flow editor
- Autonomous engine with LLM guidance
- Custom knowledge‑base import and training
- Human‑handoff for complex queries
- Conversation data tables for audit
- Multi‑channel support (WhatsApp, Slack, Messenger, etc.)
- Integrations with HubSpot, Notion, Jira
✓ Pros:
- +Open‑source flexibility
- +Strong knowledge‑base and human‑handoff features
- +Wide channel and integration support
✗ Cons:
- −Requires technical setup and maintenance
- −No built‑in long‑term memory in hosted pages
- −Limited out‑of‑the‑box analytics
- −No drag‑and‑drop WYSIWYG editor for widgets
Pricing: Free community edition; Enterprise pricing available on request
Jotform AI Agents
Best for: IT teams using Jotform for internal request forms who need an AI layer for conversational input
Jotform AI Agents is a versatile chatbot platform that integrates seamlessly with Jotform’s powerful form builder, making it an ideal choice for IT teams that rely on custom request forms. The platform supports a range of channels—including standalone web pages, embedded chatbots, phone, voice, WhatsApp, Messenger, SMS, and kiosk—so equipment requests can be captured wherever the user is most comfortable. Jotform AI Agents also provides a library of AI agent templates, including templates specifically geared toward customer support, lead generation, and internal help desk workflows. The platform’s AI engine can be custom‑trained on company data, allowing it to understand brand‑specific terminology and internal policies. Pricing tiers are transparent: a free Creator plan allows up to 500 form submissions per month, while the Professional plan starts at $29/month and the Enterprise plan at $49/month, with additional custom pricing for larger organizations.
Key Features:
- Multi‑channel support (chat, phone, voice, WhatsApp, SMS)
- AI‑trained on custom company data
- Pre‑built templates for support and lead gen
- Standalone and embedded deployment options
- Integration with Jotform forms for data collection
- Real‑time analytics dashboards
- Custom branding and design options
✓ Pros:
- +Easy integration with existing forms
- +Wide channel coverage
- +Transparent tiered pricing
- +Customizable AI training
✗ Cons:
- −Limited advanced knowledge‑base features
- −No persistent memory across sessions
- −No built‑in e‑commerce integrations
- −Requires Jotform subscription for full features
Pricing: Creator $9/month, Professional $29/month, Enterprise $49/month (custom pricing available)
Atomicwork
Best for: Large enterprises seeking AI‑driven ITSM and internal support automation
Atomicwork is an AI‑powered platform focused on enterprise IT service management (ITSM) and internal support automation. The platform offers a suite of AI agents that can handle routine IT tasks such as password resets, software deployments, and equipment requests. Atomicwork’s AI Copilot provides a conversational interface that learns from past tickets and internal knowledge bases, enabling it to answer questions and suggest solutions. The platform also supports enterprise workflow automation, allowing IT teams to define goal‑oriented action sequences and integrate with existing ITSM tools. While Atomicwork emphasizes a unified AI experience for IT teams, detailed pricing information is not publicly disclosed; interested organizations are encouraged to contact the sales team for a tailored quote.
Key Features:
- AI agents for routine ITSM tasks
- AI Copilot for conversational support
- Goal‑oriented action sequences
- Enterprise workflow automation
- Integration with existing ITSM tools
✓ Pros:
- +Comprehensive ITSM feature set
- +AI Copilot that learns from tickets
- +Flexible automation workflows
✗ Cons:
- −Limited public pricing transparency
- −No dedicated equipment‑request templates
- −No WYSIWYG customization
- −No long‑term memory on hosted pages
Pricing: Contact for quote
Workativ
Best for: SMEs and mid‑market IT departments looking for a flexible AI agent solution
Workativ is an AI agent platform that offers a modular framework for building and deploying conversational agents across a variety of business contexts, including internal IT support. The platform’s core offering includes a set of solutions and features designed to streamline AI integration, and it supports a range of business workflows through pre‑built templates and customizable logic. Workativ’s integration capabilities enable connections to popular business tools, allowing agents to retrieve data, trigger actions, and automate routine tasks. While the platform’s pricing structure was not publicly disclosed in the available research, Workativ encourages potential customers to reach out for a personalized quote.
Key Features:
- Modular AI agent framework
- Pre‑built templates for business workflows
- Customizable logic and rules
- Integration with business tools for data retrieval and actions
✓ Pros:
- +Flexible customization
- +Broad integration potential
- +Supports multiple business scenarios
✗ Cons:
- −Limited public feature details
- −No detailed pricing transparency
- −No dedicated equipment‑request templates
- −No built‑in persistent memory
Pricing: Contact for quote
Conclusion
Choosing the right equipment request bot can transform the way your IT department operates, turning a once tedious, manual process into a frictionless, AI‑driven workflow. AgentiveAIQ stands out as the Editor’s Choice because it combines no‑code customization, a powerful dual knowledge‑base, and built‑in course and hosted‑page capabilities—all while keeping pricing transparent and scalable. If your organization values brand consistency, data‑driven insights, and a solution that grows with your needs, AgentiveAIQ is ready to accelerate your IT support operations. For the other platforms, each brings strengths—from Botpress’s open‑source flexibility to Jotform’s deep integration with form workflows. Evaluate your team’s priorities—whether that’s rapid deployment, channel versatility, or advanced automation—and pick the platform that aligns best with your goals. Ready to take the next step? Sign up for a free trial or contact sales today to discover how an AI‑powered bot can streamline your equipment requests and free up your help desk staff for higher‑value tasks.