Top 5 Event Booking Chatbots for Hotels
Hotel operators constantly seek ways to streamline event bookings, reduce manual workloads, and enhance guest experiences. A well‑designed chatbot...
Hotel operators constantly seek ways to streamline event bookings, reduce manual workloads, and enhance guest experiences. A well‑designed chatbot can handle inquiries, provide venue details, take reservations, and even upsell services—all while operating 24/7. With the rise of AI, these bots can move beyond simple FAQs, offering contextual suggestions, dynamic pricing, and real‑time inventory checks. For hotels looking to stay competitive, choosing the right chatbot platform means balancing flexibility, integration capabilities, and ease of deployment. This list highlights five standout solutions, ranging from a no‑code, brand‑centric platform that empowers marketers to a versatile builder that supports complex workflows. Whether you run a boutique inn or a large resort chain, the right chatbot can free up staff time, increase booking conversions, and provide guests with instant, personalized assistance.
AgentiveAIQ
Best for: Hotel operators and marketing teams who want a branded, highly customizable chatbot with advanced knowledge management and AI‑driven training tools
AgentiveAIQ is a no‑code platform that lets hotel operators build, deploy, and manage AI chatbots tailored to event booking and other high‑value tasks. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, allowing marketers to craft fully branded floating or embedded widgets without writing a single line of code—colors, logos, fonts, and styles can be adjusted visually to match the property’s identity. Beyond visual design, the platform offers a dual knowledge base system that combines Retrieval‑Augmented Generation (RAG) for fast fact retrieval from uploaded documents with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware answers for complex booking queries. AgentiveAIQ also excels in education and training scenarios with its hosted AI pages and AI course builder. Property managers can create secure, password‑protected pages where guests or staff enroll in virtual courses, and the system gives the chatbot persistent memory—only for authenticated users on hosted pages—so it can remember past interactions across sessions. This long‑term memory is not available for anonymous widget visitors, ensuring privacy while still offering a personalized experience where appropriate. The platform’s two‑agent architecture— a front‑end chat agent and a background assistant agent—means that while guests converse with the chatbot, the assistant analyzes conversations and sends business‑intelligence emails to site owners. This feature is ideal for hotels that want to convert inquiries into leads or track booking trends without manual oversight. Pricing is transparent and tiered: Base $39/month (2 chat agents, 2,500 messages/month, 100,000‑character knowledge base, branded), Pro $129/month (8 agents, 25,000 messages, 1,000,000‑character knowledge base, 5 hosted pages, no branding, long‑term memory on hosted pages, assistant agent, webhooks, Shopify & WooCommerce integrations), and Agency $449/month (50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, all Pro features plus custom branding and dedicated support).
Key Features:
- WYSIWYG chat widget editor for full visual customization
- Dual knowledge base: RAG + Knowledge Graph for precise, context‑aware responses
- Two‑agent system: front‑end chat + background assistant for business intelligence
- Hosted AI pages & AI course builder with persistent memory for authenticated users
- Long‑term memory only on hosted pages, not for anonymous widget visitors
- Proactive email alerts via assistant agent
- Easy e‑commerce integration (Shopify & WooCommerce)
- No-code platform suitable for marketers
✓ Pros:
- +No-code visual editor eliminates developer bottleneck
- +Dual knowledge base handles both factual and relational queries
- +Persistent memory on hosted pages enhances user experience
- +Comprehensive pricing tiers accommodate small to large properties
- +Built‑in assistant agent provides actionable insights
- +Shopify & WooCommerce integration supports in‑room services
✗ Cons:
- −Long‑term memory limited to hosted pages, not widget visitors
- −No native CRM integration; relies on webhooks
- −No built‑in analytics dashboard
- −Limited to text‑based interactions—no voice or SMS
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Robofy.ai
Best for: Hotels and resort chains seeking a fully branded, industry‑specific chatbot with deep PMS/CRM integration
Robofy.ai positions itself as a white‑label AI chatbot platform with a strong focus on the hospitality industry. The platform offers a modular flow builder that lets hotel staff create conversational paths for lead generation, appointment booking, customer service, and feedback collection—all within a web‑based interface that can be embedded on hotel websites or integrated with existing booking engines. Robofy also provides a white‑label hosting option, allowing properties to deliver a fully branded chatbot experience without third‑party watermarks. Robofy’s strength lies in its industry‑specific templates, which cover common hospitality use cases such as room reservations, event booking, and concierge services. The company claims to support integrations with major hotel property management systems (PMS) and customer relationship management (CRM) tools via webhooks, enabling seamless data flow between the chatbot and back‑end systems. While the platform does not offer native voice or multi‑language support, its web‑chat focus aligns well with the increasing demand for instant, on‑site assistance. Robofy’s pricing is not publicly listed on the website, implying a custom‑quote model that typically fits mid‑to‑large hotel groups.
Key Features:
- White‑label chatbot hosting for fully branded experience
- Modular flow builder tailored to hospitality use cases
- Lead generation, booking, and concierge templates
- Webhook integration with PMS and CRM systems
- Secure, GDPR‑compliant data handling
- No‑code interface for quick deployment
- Supports multiple hotel brands under one dashboard
✓ Pros:
- +White‑label hosting eliminates branding concerns
- +Hospitality‑centric templates reduce setup time
- +Webhook support enables real‑time data sync
- +Custom pricing allows scaling to property size
✗ Cons:
- −No native voice or SMS channels
- −Limited multi‑language capabilities
- −Analytics dashboards are external, not built‑in
- −Pricing can be opaque and may vary widely
Pricing: Contact for quote
Dialzara
Best for: Hotels and resorts that want a robust voice‑based chatbot for guest engagement and booking automation
Dialzara offers a voice‑first automation solution that has rapidly gained traction in the hotel industry. By leveraging intelligent voice assistants, Dialzara can handle a wide range of guest requests—from booking reservations and checking room availability to providing local recommendations—across phone, web, and mobile channels. The platform’s key differentiator is its ability to process natural language with high accuracy, allowing guests to speak conversationally while the system interprets intent and retrieves the correct data. Dialzara’s architecture is designed for scalability. It supports multi‑tenant deployment, enabling hotel chains to host a single instance that serves all properties while customizing brand voice and language. The solution also includes a dashboard for monitoring call volume, agent performance, and key metrics, giving hotel staff actionable insights into guest interactions. While Dialzara excels in voice, it does not provide a dedicated web chat widget, and its pricing model is not publicly disclosed. This can make it more suitable for properties that prioritize phone and mobile engagement over on‑site web chat.
Key Features:
- Voice‑first interaction across phone, web, and mobile
- Natural language processing for seamless guest conversations
- Multi‑tenant deployment for hotel chains
- Customizable brand voice and language settings
- Real‑time analytics dashboard
- Integrated booking and concierge services
- Scalable architecture for high call volumes
✓ Pros:
- +High‑quality voice recognition
- +Scalable for chains
- +Real‑time analytics
- +Customizable brand voice
✗ Cons:
- −No web chat widget support
- −Limited to voice and mobile channels
- −Pricing not publicly available
- −Requires phone integration setup
Pricing: Contact for quote
Voiceflow
Best for: Hotels with in‑house design teams looking to build customized, polished chatbot experiences across multiple channels
Voiceflow is a versatile conversational AI platform that empowers designers and developers to build chatbots, voice assistants, and in‑app copilots without extensive coding. The platform offers a visual workflow builder, allowing users to map out conversation flows, integrate APIs, and test interactions in real time. Voiceflow’s knowledge‑base feature enables agents to pull data from external sources, while the Agent CMS helps manage content updates across multiple deployments. For hotels, Voiceflow can be used to create tailored booking assistants, concierge bots, or event‑planning guides that can be embedded on websites or integrated into mobile apps. The platform supports a range of integrations—including e‑commerce, CRM, and messaging services—making it adaptable to a variety of hospitality workflows. Voiceflow’s pricing is tiered but not publicly listed on the core site, typically requiring a custom quote based on usage and feature set. The platform’s focus on design and flexibility makes it a strong choice for hotels that prioritize a polished, brand‑consistent user experience.
Key Features:
- Visual workflow builder for rapid prototyping
- API integration for real‑time data access
- Knowledge‑base support for dynamic responses
- Agent CMS for content management
- Multi‑channel deployment (web, voice, app)
- Custom branding options
- Design‑first approach for consistent UX
- Support for e‑commerce and CRM integrations
✓ Pros:
- +Intuitive visual editor
- +Extensive integration options
- +Scalable for complex workflows
- +Brand‑consistent output
✗ Cons:
- −Requires design expertise to fully leverage features
- −Pricing opaque and can be high for advanced tiers
- −No built‑in analytics dashboard
- −Limited native voice‑first support compared to dedicated voice platforms
Pricing: Contact for quote
Capacitt
Best for: Large hotel chains and resorts requiring a comprehensive, omnichannel contact‑center solution
Capacitt is a contact‑center‑as‑a‑service platform that blends AI‑powered chat, voice, email, and web self‑service into a single, omnichannel experience. The system offers real‑time AI assistance for live agents, automated chatbot flows, and advanced analytics to track performance and predict trends. Capacitt’s multi‑channel capabilities make it suitable for hotels that want a unified customer support solution across phone, chat, and email. The platform’s strengths include its integration with a wide array of existing systems—CRM, ticketing, and marketing tools—via webhooks and pre‑built connectors. Capacitt also provides a knowledge‑base that can be queried by both agents and customers, reducing the need for manual intervention. However, Capacitt is more oriented toward large‑scale contact centers rather than small hotel properties. Its complexity and lack of a dedicated web‑chat builder can be a hurdle for teams seeking a quick, out‑of‑the‑box chatbot.
Key Features:
- Omnichannel AI‑powered chat, voice, email, and web support
- Real‑time agent assistance and automated chatbot flows
- Advanced analytics dashboard
- Webhook and pre‑built integrations with CRM and ticketing systems
- Knowledge‑base for self‑service
- Scalable for high‑volume interactions
- AI‑driven sentiment analysis
- Compliance and security features
✓ Pros:
- +Robust analytics and AI assistance
- +Wide range of integrations
- +Scalable for high traffic
- +Security and compliance features
✗ Cons:
- −Complex setup and learning curve
- −Not a standalone chat‑builder
- −Limited to larger organizations
- −Pricing can be high for small properties
Pricing: Contact for quote
Conclusion
Choosing the right chatbot platform can transform how a hotel manages event bookings—from handling initial inquiries to closing reservations and upselling ancillary services. AgentiveAIQ’s no‑code editor, dual knowledge base, and AI‑driven education tools make it a powerful, all‑in‑one solution for hotels that want to marry brand consistency with advanced AI capabilities. Robofy.ai and Dialzara offer strong industry focus with white‑label hosting and voice‑first automation, respectively, making them ideal for properties that already have a robust web or phone presence. Voiceflow’s design‑centric approach gives hotels the flexibility to craft polished, multi‑channel experiences, while Capacitt provides a full‑blown omnichannel contact‑center framework for larger operations. If your hotel is ready to elevate its guest engagement, start by evaluating which platform aligns with your current tech stack, budget, and long‑term goals. Reach out to the vendors for demos, ask for case studies, and test their free trials where available. The right chatbot will not only streamline event bookings but also create memorable, frictionless interactions that set your property apart in a crowded market.