Top 5 Fully Customizable AI Chatbots for Event Planning

Intercom is a widely used customer messaging platform that offers chatbot functionality as part of its suite of live chat, help desk, and marketing automation tools. Designed for both small businesses and enterprises, Intercom’s chatbots can be configured to answer common questions, qualify leads, and trigger email workflows. The platform supports integration with a multitude of third‑party applications, including CRM systems like Salesforce and marketing tools such as HubSpot. While Intercom does allow some degree of customization, the chatbot templates are largely template‑driven and require a moderate level of technical knowledge to tailor. For event planners, Intercom can assist with pre‑event inquiries, ticket booking, and attendee engagement. The bot can be programmed to collect attendee data, provide session schedules, and push updates via push notifications. Additionally, Intercom’s outbound messaging feature can be used to send personalized invitations or follow‑ups. However, the platform’s design customization is limited compared to dedicated no‑code editors, and the bot’s knowledge base is primarily built from FAQs and canned responses rather than sophisticated RAG or knowledge graph mechanisms. Pricing for Intercom’s chatbots is tied to its broader plan structure, starting with the Essential plan at $39/month (up to 2,000 contacts) and scaling up to the Advanced plan at $99/month and the Premium plan at $199/month. These plans include live chat, chatbot, and basic automation, but higher tiers are required for advanced segmentation and automation capabilities. Intercom excels in its ecosystem integration and user-friendly interface for non‑technical users. It is particularly strong in combining chat with email and push notifications, offering a unified messaging experience across channels. However, its chatbot customization is less granular, and the lack of a dedicated knowledge‑graph engine means the bot’s responses can feel generic. Overall, Intercom is a solid choice for event professionals who already use the platform for customer support and wish to add lightweight chatbot functionality, but those needing deep customization or advanced AI reasoning may find it limiting.

Drift is a conversational marketing platform that focuses on turning website visitors into qualified leads through AI‑powered chatbots and live chat. Its bot framework is designed to capture contact information, qualify prospects, and route conversations to sales teams. Drift offers a visual bot builder that allows users to create conversational flows without writing code, and it integrates tightly with Salesforce, HubSpot, and other CRM systems. The platform also provides analytics dashboards to track engagement and conversion metrics. Event planners can leverage Drift to engage site visitors with personalized questions about their event needs, collect contact details for follow‑up, and provide real‑time answers to FAQs such as venue availability or pricing. The bot can also schedule appointments or push calendar invites. While Drift’s visual builder offers a degree of customization, the depth of AI reasoning is limited to pre‑defined response logic and does not include retrieval‑augmented generation or knowledge graph capabilities. Drift’s pricing tiers start at the Starter plan for $499/month (includes 2 chatbots and 2,300 contacts) and scale up to the Advanced plan at $2,999/month, which adds additional contacts, advanced reporting, and API access. These plans are geared toward sales and marketing teams with higher lead volumes. Drift’s strengths lie in its seamless CRM integration, robust lead qualification flows, and analytics. However, the platform’s chat interface is more sales‑oriented and may not provide the depth of knowledge or brand customization desired by event planners aiming for a comprehensive attendee engagement solution. For event organizers looking to drive ticket sales or gather leads through conversational marketing, Drift offers a solid, no‑code solution, but those who need advanced AI reasoning or persistent memory across sessions may need to supplement it with additional tools.

ManyChat is a chatbot platform primarily focused on Facebook Messenger and SMS, but it also supports web chat widgets. The platform offers a visual drag‑and‑drop builder that enables users to create conversational flows for marketing, sales, and support. ManyChat’s chatbot engine can handle basic keyword triggers, user segmentation, and broadcast messages. It integrates with popular e‑commerce and marketing tools such as Shopify, WooCommerce, Mailchimp, and Zapier. For event planners, ManyChat can be used to broadcast event updates, send reminders, and capture attendee information through forms. The platform’s broadcast feature allows organizers to send mass messages to all subscribers, which can be useful for last‑minute changes or promotional offers. However, ManyChat’s web chat widget is relatively simple and does not support advanced AI features like retrieval‑augmented generation or knowledge graphs. The bot’s responses are largely based on predefined flows rather than dynamic content retrieval. ManyChat’s pricing structure includes a free tier with limited features, a Pro tier at $10/month (per 500 contacts), and a Growth tier at $49/month (per 2,000 contacts). These plans provide access to advanced automation, broadcasts, and integrations. ManyChat’s strengths are its ease of use, strong integration with e‑commerce platforms, and robust broadcast capabilities. Its limitations include a lack of sophisticated AI reasoning, no persistent memory for anonymous visitors, and limited customization options for the web widget’s appearance. Event planners who need a lightweight tool to disseminate information and collect leads may find ManyChat adequate, especially when combined with Shopify for ticket sales. Those requiring deeper AI engagement or brand‑consistent chat design will need a more advanced platform. Overall, ManyChat offers a practical, low‑cost solution for event marketing, but its feature set is more suited to marketing automation than comprehensive AI‑driven guest engagement.

Landbot is a no‑code chatbot builder that focuses on creating conversational landing pages and web chat widgets. Using a visual flow designer, users can assemble dialogue trees, collect data, and integrate with tools such as HubSpot, Google Sheets, and Zapier. Landbot’s chat interface is highly customizable in terms of colors, fonts, and layout, allowing brands to maintain visual consistency with their websites. Event professionals can use Landbot to guide visitors through event registration, provide session schedules, or offer personalized vendor recommendations. The platform supports conditional logic, multi‑choice menus, and form fields, which can be used to capture attendee preferences or ticket choices. While Landbot does not natively support advanced AI reasoning or retrieval‑augmented generation, it does provide a “Chatbot AI” add‑on that enables basic natural language understanding up to 1,000 words of context. Pricing for Landbot starts with a Starter plan at $30/month (1,000 chat messages, 10,000 visits) and scales to a Professional plan at $60/month (5,000 messages, 50,000 visits) and a Team plan at $120/month (10,000 messages, 100,000 visits). These plans also include more advanced integrations and higher limits. The platform’s main strengths are its intuitive visual builder, deep integration options, and flexible design controls. Its limitations include the lack of a sophisticated knowledge base, no persistent memory for anonymous visitors, and a relatively high cost for higher message volumes. For event planners looking for a visual, no‑code solution to build conversational landing pages and chat widgets, Landbot offers a solid foundation. However, those needing AI‑driven knowledge retrieval or persistent memory across sessions may need to supplement Landbot with additional services.