Top 5 Internal Support Bots for IT Support Services (MSPs)

Quidget positions itself as a versatile AI‑agent platform that can serve both internal and external support needs. Its Live Chat module provides instant messaging on websites, while the Internal AI Assistant is designed to help teams manage routine queries and automate repetitive tasks. Quidget also offers a Voice AI Agent that can be deployed on call centers for voice‑first interactions, and an Internal AI Assistant that integrates with existing ticketing systems. The platform supports a variety of integrations, including popular ticketing tools and CRM systems, allowing MSPs to streamline ticket creation and status updates directly from the chat interface. Quidget’s modular architecture lets you build custom flows—such as auto‑adding tickets, sending follow‑up emails, or launching knowledge‑base searches—without writing code. Users can also embed the bot across multiple channels, including web, mobile, and social media, providing a consistent support experience. Quidget’s pricing is not publicly listed on the website; potential customers are encouraged to contact the sales team for a tailored quote based on the number of agents, messages, and integration needs. The platform is marketed as a cost‑effective solution for SMBs and mid‑market MSPs, with a focus on rapid deployment and low maintenance overhead. Key strengths of Quidget include its voice‑first capabilities, which are rare among web‑focused chatbot platforms, and the ability to integrate with a broad range of third‑party tools. Its modular flow builder allows for quick adaptation to new support processes, making it a flexible choice for MSPs that need to evolve their service offerings. MSPs that require a unified solution for both internal team support and external client interactions may find Quidget’s breadth of features appealing, especially if voice support and deep integration with existing ticketing systems are priorities.

Chatimize offers a multi‑channel chatbot builder that supports dozens of platforms, including WhatsApp, Facebook Messenger, Telegram, and web widgets. Its drag‑and‑drop interface allows MSPs to create conversational flows without coding, while built‑in templates cater to common use cases such as lead capture, FAQ answering, and event registration. The platform’s strength lies in its cross‑channel consistency: a single bot can be deployed on a client’s website, social media pages, and messaging apps, ensuring a seamless support experience regardless of where users reach out. Chatimize also provides automated replies, scheduled messages, and webhook integrations, enabling the bot to trigger external actions like creating support tickets or updating CRM records. Pricing information is partially disclosed: Chatimize offers a free tier with limited agents and messages, a paid “Standard” tier starting at $49/month, and a “Pro” tier for larger teams. Custom enterprise plans are available upon request, with pricing based on agent count and feature set. While Chatimize excels at rapid deployment across channels, it lacks advanced knowledge‑base features such as RAG or knowledge graphs. The platform does, however, provide a simple FAQ module and the ability to import knowledge documents, which can be useful for smaller MSPs that need basic information retrieval. MSPs that prioritize multi‑channel reach and quick setup over deep knowledge‑base integration may find Chatimize to be an efficient, cost‑effective solution.

AirDroid’s GoInsight.AI platform is aimed at enterprise automation, offering a suite of AI‑driven tools that streamline workflows across departments. Key features include enterprise security and compliance, native AI automation that can be embedded into existing processes, and an AI‑augmented workforce module that assists staff with routine tasks. The platform is designed to integrate with existing enterprise systems through APIs and webhooks, allowing MSPs to create custom automation sequences that involve data extraction, notification, and ticket creation. GoInsight.AI also emphasizes security compliance, making it suitable for MSPs serving regulated industries such as finance or healthcare. Pricing details are not publicly disclosed; potential customers are encouraged to contact AirDroid’s sales team for a personalized quote based on the scope of automation and security requirements. GoInsight.AI positions itself as a high‑end solution for mid‑ to large‑scale enterprises that need robust, secure AI automation. Strengths of GoInsight.AI include its focus on security, enterprise‑grade compliance, and the ability to create complex, multi‑step automations without coding. Its AI‑augmented workforce concept can reduce manual effort across repetitive tasks. MSPs that handle highly regulated clients or require deep integration with internal systems may benefit from GoInsight.AI’s security posture and automation flexibility, though the lack of a dedicated chatbot interface means additional development may be required to expose a chat‑based front end.

ServiceNow Virtual Agent is a leading enterprise‑grade chatbot platform that fits naturally into the ServiceNow IT Service Management (ITSM) ecosystem. It provides a conversational interface for users to initiate incidents, request services, and access knowledge articles. The bot is built on ServiceNow’s low‑code Flow Designer, allowing MSPs to create custom responses and automate ticket creation without writing code. Key capabilities include dynamic knowledge‑base integration—retrieving the most relevant ServiceNow knowledge articles based on user intent—, contextual prompts that guide users through multi‑step processes, and the ability to trigger workflows such as approvals or escalations. The platform also supports multi‑channel deployment: chat widgets on web portals, integration with Microsoft Teams, and mobile push notifications. ServiceNow offers a pricing model that is largely subscription‑based, with the Virtual Agent included in the ITSM suite for enterprise customers. MSPs typically purchase a ServiceNow license that covers a set number of users; additional usage may incur incremental costs. Pricing details are provided through a sales engagement, as they vary based on the size of the deployment and required integrations. Strengths of ServiceNow Virtual Agent include its deep integration with ITSM processes, robust knowledge‑base management, and strong compliance features. The platform’s built‑in analytics and reporting tools provide visibility into agent performance and user satisfaction. MSPs that already use ServiceNow for their ITSM needs will find the Virtual Agent a natural extension, enabling them to reduce ticket volumes and improve first‑contact resolution rates.