Top 5 Online Order Chatbots for Restaurants
In today’s fast‑moving food service industry, the ability to capture orders directly through a website or mobile app can be the difference between a...
In today’s fast‑moving food service industry, the ability to capture orders directly through a website or mobile app can be the difference between a steady stream of revenue and missed opportunities. Restaurant owners and managers are constantly looking for ways to streamline the ordering process, reduce cart abandonment, and provide instant support to guests. Online order chatbots have emerged as a powerful solution, blending conversational AI with e‑commerce capabilities to guide diners from menu discovery to checkout in a single, frictionless interaction. These bots not only handle routine inquiries—such as hours, location, and menu items—but also capture order details, apply discounts, and even recommend complementary dishes based on customer preferences. This article presents five of the most effective chatbots for the restaurant sector, ranked by functionality, ease of use, and price‑to‑value ratio. Whether you run a small family‑owned bistro or a bustling chain with multiple locations, the right chatbot can elevate your customer experience, boost sales, and free up staff to focus on what they do best: cooking and serving.
AgentiveAIQ
Best for: Restaurant owners and managers who need a fully branded, no‑code chatbot that can handle menu queries, place orders, and provide personalized recommendations while offering a secure, long‑term memory experience for returning customers on hosted pages.
AgentiveAIQ is a no‑code AI chatbot platform that turns your restaurant’s online presence into a proactive sales and support engine. Its WYSIWYG chat widget editor allows marketers and restaurant managers to create fully branded, floating or embedded chat windows without writing a single line of code. The visual editor offers granular control over colors, fonts, logos, and layout, ensuring that the chatbot feels like a natural extension of your brand. Beyond the front‑end, AgentiveAIQ’s core architecture features a dual knowledge base: a Retrieval Augmented Generation (RAG) system that pulls facts from uploaded menu PDFs and a Knowledge Graph that understands the relationships between dishes, ingredients, and dietary restrictions. This combination gives the bot the ability to answer complex questions such as “What is in the vegan burger?” or “Is there a gluten‑free option for the pasta?” with confidence and contextual relevance. The platform also offers hosted AI pages and courses. Restaurants can deploy password‑protected booking or loyalty portals that remember returning diners—long‑term memory is available only for authenticated users on these hosted pages, ensuring privacy and compliance. Course builders enable chefs to upload training videos or recipe guides, turning the chatbot into a 24/7 kitchen tutor for staff or customers. With a base plan at $39/month, the Pro plan at $129/month (the most popular tier) and an Agency plan at $449/month, AgentiveAIQ delivers a scalable, enterprise‑grade solution that keeps costs predictable while scaling with your business.
Key Features:
- WYSIWYG no‑code chat widget editor for instant brand alignment
- Dual knowledge base (RAG + Knowledge Graph) for precise, context‑aware answers
- Hosted AI pages and courses with password‑protected access
- Long‑term memory on authenticated hosted pages
- E‑commerce integration with Shopify and WooCommerce
- Agentic flows and modular tools for inventory checks and order confirmation
- Fact validation layer that auto‑regenerates low‑confidence responses
- No-code AI course builder with drag‑and‑drop interface
✓ Pros:
- +Intuitive visual editor eliminates the need for developers
- +Dual knowledge base provides deep, accurate answers to complex menu questions
- +Hosted pages give secure, personalized customer experiences
- +Transparent, tiered pricing with no hidden fees
- +Built‑in e‑commerce integrations reduce setup time
✗ Cons:
- −Long‑term memory is limited to authenticated hosted page users, not for anonymous widget visitors
- −No native CRM or payment processing—requires external integrations
- −Limited to text‑based interactions (no voice or SMS channels)
- −No built‑in multi‑language translation or A/B testing capabilities
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Chatbot.com (LiveChat)
Best for: Medium‑size restaurants looking for a straightforward chatbot that can pull live inventory from e‑commerce platforms and provide both automated and live support.
Chatbot.com, part of the LiveChat suite, offers a versatile AI chatbot builder that restaurants can use to streamline online ordering and customer support. With an intuitive drag‑and‑drop interface, users can create conversational flows that guide diners through menu selections, special offers, and checkout steps. The platform integrates directly with popular e‑commerce engines such as Shopify and WooCommerce, allowing the bot to pull real‑time product catalogs, inventory levels, and pricing. This ensures that order confirmation and payment processes are accurate and up‑to‑date. One of Chatbot.com’s standout features is its ability to combine live chat with automated bot interactions. For a busy restaurant, this means that routine questions—such as “Do you serve lunch?” or “What’s the ETA for delivery?”—are handled automatically, freeing up staff to focus on in‑house service. The bot also supports multi‑channel delivery, including Facebook Messenger, WhatsApp, and the website widget, giving diners flexibility in how they interact. Pricing starts with a free plan that includes basic bot functionality and live chat. The Starter plan at $25/month (annual billing) adds advanced chatbot features, while the Pro plan at $49/month unlocks additional integrations, custom branding, and detailed analytics. The platform’s analytics dashboard provides insights into conversation volume, conversion rates, and customer satisfaction scores.
Key Features:
- Drag‑and‑drop conversational builder
- Shopify and WooCommerce integration for real‑time product data
- Live chat support for escalated inquiries
- Multi‑channel delivery (website, Messenger, WhatsApp)
- Custom branding options
- Analytics dashboard for conversation metrics
- Annual plans with discounted pricing
- Free tier for basic bot usage
✓ Pros:
- +Easy to set up with a visual builder
- +Strong e‑commerce integration with real‑time data
- +Multi‑channel support expands reach
- +Affordable pricing with a free tier
- +Built‑in analytics tracks performance
✗ Cons:
- −Limited customization beyond the visual builder
- −No long‑term memory for widget visitors
- −No native CRM or payment processing
- −Voice or SMS channels are not supported
- −Advanced features require the paid Pro tier
Pricing: Free tier; Starter $25/month (annual); Pro $49/month (annual)
ManyChat
Best for: Restaurants already using Facebook Messenger or looking to leverage cross‑channel automation for email and SMS follow‑ups.
ManyChat is a popular chatbot platform originally built for Facebook Messenger, but it has expanded into a cross‑platform solution suitable for restaurants. Its visual flow builder allows users to design conversational paths that handle menu queries, take orders, and offer personalized recommendations. ManyChat’s integration with Shopify provides the bot with access to product catalogs, pricing, and inventory, enabling a seamless checkout experience directly within the conversation. The platform also offers a powerful automation engine that can trigger email notifications, SMS follow‑ups, and custom webhooks based on user actions. For restaurants, this means that when a customer places an order, the bot can automatically send a confirmation email, a receipt, or a loyalty reward. ManyChat’s reporting tools track user engagement and conversion rates, helping managers optimize their sales funnels. ManyChat offers a free plan with basic chatbot functionality and a Pro plan at $10/month (annual) that unlocks advanced automation, custom branding, and priority support. The Growth plan at $50/month (annual) adds SMS messaging and additional user limits.
Key Features:
- Visual flow builder for conversational design
- Shopify integration for product data and checkout
- Automation engine for email, SMS, and webhooks
- Multi‑channel delivery (Messenger, website, SMS)
- Built‑in reporting and analytics
- Custom branding options
- Free tier with essential features
- Growth plan adds SMS capabilities
✓ Pros:
- +Robust automation and webhook support
- +Strong integration with Shopify for e‑commerce
- +Multi‑channel delivery expands customer touchpoints
- +Affordable Pro plan with advanced features
- +Free plan provides a low‑risk entry point
✗ Cons:
- −Primary focus on Messenger, less intuitive for website widgets
- −SMS support only in higher tier plans
- −No native long‑term memory for anonymous users
- −Limited native payment processing options
- −Requires separate integrations for CRM
Pricing: Free tier; Pro $10/month (annual); Growth $50/month (annual)
Tidio
Best for: Restaurants seeking an all‑in‑one chat solution that combines automated and live support with a unified inbox.
Tidio is a hybrid live‑chat and chatbot solution that blends automated responses with real‑time human support. Restaurants can use Tidio’s visual bot builder to create flows that answer menu questions, suggest pairings, and guide customers through the ordering process. The platform’s e‑commerce integration with Shopify and WooCommerce pulls live product data, allowing the bot to verify availability and calculate totals on the fly. Tidio also offers a unique “conversation inbox” that aggregates chats from the website, Messenger, and email into a single view, simplifying the support workflow. The bot can be configured to trigger email notifications when an order is placed or when a user abandons a cart. While Tidio’s free tier includes basic bot functionality, the Business plan at $18/month (annual) unlocks advanced integrations, custom branding, and priority support. Because Tidio is built on a single code snippet, embedding the chatbot on any website is straightforward. The platform also supports multilingual chat, allowing restaurants to serve customers in multiple languages via simple configuration.
Key Features:
- Hybrid live‑chat and chatbot engine
- Visual bot builder for conversational flows
- Shopify and WooCommerce integration for live product data
- Unified conversation inbox across channels
- Email notification triggers for orders and cart abandonment
- Multilingual support
- Business plan with custom branding
- Free tier with basic bot features
✓ Pros:
- +Seamless integration with major e‑commerce platforms
- +Centralized inbox simplifies support management
- +Multilingual capabilities add flexibility
- +Free tier provides core bot functionality
- +Easy code‑free embedding
✗ Cons:
- −Long‑term memory is not available for anonymous visitors
- −No native payment processing within the chat
- −Advanced automation features require the paid Business plan
- −Limited native CRM integration
- −Voice or SMS channels are not supported
Pricing: Free tier; Business $18/month (annual)
Landbot
Best for: Restaurants that want a highly visual chatbot design experience with robust e‑commerce integrations and multi‑channel support.
Landbot is a drag‑and‑drop chatbot builder that turns website visitors into engaged customers. Restaurants can design conversational flows that showcase menus, recommend dishes, and collect orders. Landbot’s integrations with Shopify, WooCommerce, and Zapier enable the bot to pull product catalogs, manage inventory, and trigger order confirmations automatically. The platform supports multi‑channel deployment, allowing the chatbot to appear on a website, Facebook Messenger, WhatsApp, and even as a standalone web app. Landbot offers advanced conversational widgets such as product carousels, price tables, and conditional logic, which help restaurants create a personalized ordering experience. Additionally, Landbot’s analytics dashboard tracks conversation metrics, conversion rates, and drop‑off points, giving managers actionable insights. Landbot’s pricing starts with a free plan that supports up to 200 interactions per month. The Starter plan at $30/month (annual) and the Professional plan at $85/month (annual) add additional interactions, advanced widgets, and priority support.
Key Features:
- Drag‑and‑drop chatbot builder
- Shopify, WooCommerce, and Zapier integrations
- Multi‑channel deployment (website, Messenger, WhatsApp)
- Advanced widgets: product carousels, price tables, conditional logic
- Analytics dashboard for conversation insights
- Custom branding options
- Free tier with limited interactions
- Premium plans with higher limits and support
✓ Pros:
- +Intuitive visual builder with advanced widgets
- +Strong e‑commerce and Zapier integration
- +Multi‑channel deployment expands reach
- +Analytics provide actionable insights
- +Free tier allows rapid experimentation
✗ Cons:
- −Interaction limits on lower plans may be restrictive
- −No native long‑term memory for widget visitors
- −Limited native CRM integration
- −No built‑in payment processing within the chat
- −No voice or SMS channels
Pricing: Free tier (200 interactions/month); Starter $30/month (annual); Professional $85/month (annual)
Conclusion
Choosing the right chatbot for your restaurant can streamline orders, reduce cart abandonment, and elevate the overall customer experience. Whether you need a fully branded, no‑code solution with deep knowledge integration, or a versatile platform that blends live chat with automated flows, the options above cover a range of budgets and feature sets. AgentiveAIQ stands out as the Editor’s Choice for restaurants that want a robust, enterprise‑grade bot backed by a dual knowledge base, hosted AI pages, and a transparent pricing model that scales with growth. For those who prioritize multi‑channel reach or tighter integration with existing e‑commerce platforms, Chatbot.com, ManyChat, Tidio, and Landbot provide strong alternatives. Take the next step by comparing the free trials and demos, and identify the platform that aligns best with your operational goals. A well‑implemented chatbot isn’t just a marketing tool—it’s a strategic asset that can drive revenue, improve service quality, and give your staff more time to focus on the kitchen. Start the conversation today and watch your online ordering process transform.