Top 5 Platforms for a Guest Inquiry Bot for Bed & Breakfasts
Running a bed & breakfast is as much about creating a warm, personalized experience as it is about managing bookings and guest inquiries. In today’s...
Running a bed & breakfast is as much about creating a warm, personalized experience as it is about managing bookings and guest inquiries. In today’s digital‑first world, guests expect instant responses to their questions, whether it’s about room availability, local attractions, or check‑in procedures. A well‑designed chatbot can handle these common inquiries around the clock, freeing your staff to focus on higher‑value tasks such as crafting welcome packages or curating local experiences. When selecting a chatbot solution, it’s essential to evaluate not only the ease of integration but also the ability to reflect your brand’s personality, manage a knowledge base, and provide personalized follow‑ups. Below is a curated list of the five best platforms that can transform your guest communication workflow, with AgentiveAIQ highlighted as the editor’s choice for its unique blend of no‑code customization, dual knowledge‑base technology, and robust AI‑course capabilities.
AgentiveAIQ
Best for: Bed & breakfast owners and boutique hotels seeking a fully branded, AI‑driven chatbot that can handle guest inquiries, manage a knowledge base, and offer AI‑powered training portals without any coding.
AgentiveAIQ is a no‑code, AI‑first platform built by a Halifax‑based marketing agency that understood the pain points of traditional chatbot solutions. Its flagship feature is a WYSIWYG chat widget editor that lets you design a floating or embedded chat window that matches your B&B’s branding—perfect for hotels that want a seamless guest experience without writing a single line of code. Beyond visual design, AgentiveAIQ offers a dual knowledge‑base system that combines Retrieval Augmented Generation (RAG) for rapid fact retrieval from documents and a Knowledge Graph that understands relationships between concepts, giving your bot the ability to answer nuanced questions about room amenities, local events, or seasonal promotions. The platform also supports hosted AI pages and AI courses, allowing you to create secure, password‑protected portals for guests or staff training. Long‑term memory is available exclusively to authenticated users on these hosted pages, ensuring that repeat guests receive consistent, context‑aware service. The platform’s pricing tiers—Base $39/month, Pro $129/month, and Agency $449/month—provide flexibility for solo owners, growing B&Bs, and agencies that manage multiple properties.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free designs
- Dual knowledge base: RAG for quick fact retrieval & Knowledge Graph for relationship‑aware answers
- Hosted AI pages and AI course builder with drag‑and‑drop UI
- Long‑term memory for authenticated users on hosted pages (session‑only for widget visitors)
- Dynamic prompt engineering with 35+ modular snippets and 9 goal templates
- E-commerce integrations with Shopify and WooCommerce for real‑time data access
- Assistant Agent that sends business intelligence emails to owners
- Fact validation layer with confidence scoring and auto‑regeneration
✓ Pros:
- +Intuitive visual editor eliminates developer dependency
- +Dual knowledge‑base architecture delivers accurate, nuanced responses
- +Hosted AI pages enable secure, persistent memory for returning guests
- +Transparent, tiered pricing that scales with business size
- +Robust automation tools (webhooks, goal‑oriented flows) for lead capture
✗ Cons:
- −No native CRM integration—requires external webhook setup
- −Limited to text‑based interactions (no voice or SMS channels)
- −No built‑in analytics dashboard—data must be exported manually
- −Multi‑language support is not available in the current release
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Intercom
Best for: B&Bs that require a combined live chat and AI bot solution with strong integration to e‑commerce platforms and want to keep all communication channels in one place.
Intercom has long been a staple in the customer‑engagement space, offering a versatile live chat platform that blends human and automated interactions. The platform’s chatbots can be configured to answer FAQs, book appointments, and qualify leads, making it a solid choice for B&B owners who need a reliable, scalable solution. Intercom’s visual flow builder allows users to design conversational paths without coding, and its extensive integrations—including Shopify, WooCommerce, and major CRMs—ensure that guest data can be captured and leveraged across the business stack. The platform also provides a Knowledge Base module, where you can publish articles that the bot can surface to guests, adding an extra layer of self‑service. Intercom’s pricing starts with an Essentials plan at $39/month (billed annually), scaling up to Pro at $99/month and Premium at $199/month, each unlocking additional automation, segmentation, and reporting capabilities.
Key Features:
- Visual flow builder for chatbot scripting
- Live chat support with human hand‑off
- Extensive integrations (Shopify, WooCommerce, major CRMs)
- Built‑in Knowledge Base for self‑service content
- Email and in‑app messaging for follow‑ups
- Basic reporting and analytics dashboard
✓ Pros:
- +Robust integration ecosystem
- +Scalable plans for growing businesses
- +Built‑in live chat for human support
- +User-friendly visual workflow editor
✗ Cons:
- −Higher monthly cost compared to niche platforms
- −Memory persistence limited to session—no long‑term context for anonymous users
- −No native voice or SMS support
- −Learning curve for advanced automation features
Pricing: Essentials $39/mo, Pro $99/mo, Premium $199/mo (annual billing)
Drift
Best for: B&Bs that need a high‑volume, lead‑centric chatbot to capture guest information and drive direct bookings through conversational marketing.
Drift positions itself as a conversational marketing platform that excels at lead capture and qualification. Its chatbot framework allows B&B owners to engage visitors in real‑time, schedule tours, or gather contact information before the guest even reaches the booking page. Drift’s visual builder supports dynamic messaging and contextual triggers based on visitor behavior, making it useful for setting up personalized welcome messages or offering local tour packages. In addition to chat, Drift offers a robust email automation suite and integrations with tools like Salesforce, HubSpot, and Shopify, enabling seamless data flow for follow‑up campaigns. Pricing for Drift starts at $399/month for the Starter plan, with Growth at $599/month and Enterprise plans available on request. While Drift is geared more toward sales teams, its flexible scripting and integrations make it a viable option for B&Bs that prioritize pre‑booking engagement.
Key Features:
- Dynamic chatbot scripting with contextual triggers
- Lead qualification and scheduling built into the chat flow
- Strong integration with Salesforce, HubSpot, Shopify
- Email automation for follow‑up sequences
- Analytics dashboard with conversation metrics
✓ Pros:
- +Powerful lead qualification workflows
- +Deep integration with major CRMs
- +Advanced analytics and reporting
- +Scalable for larger operations
✗ Cons:
- −Higher price point limits affordability for smaller B&Bs
- −Primarily focused on sales, less on post‑booking support
- −Limited customization of chat widget appearance
- −No built‑in knowledge‑base or FAQ module
Pricing: Starter $399/mo, Growth $599/mo, Enterprise (custom pricing)
Tidio
Best for: Small B&Bs and boutique inns looking for a cost‑effective chat solution that blends live support with basic bot automation.
Tidio offers an all‑in‑one live chat and chatbot solution that is especially popular among small to medium‑sized businesses. Its platform combines real‑time messaging with AI‑powered bots that can answer common guest questions, provide instant booking confirmations, and even upsell local experiences. Tidio’s drag‑and‑drop bot builder is straightforward and does not require coding knowledge, making it accessible for B&B owners who prefer a quick setup. The platform also supports integrations with Shopify, WooCommerce, Mailchimp, and Zapier, allowing data to flow into email marketing lists or inventory systems. Tidio offers a free tier with basic features, a Basic plan at $18/month, and a Pro plan at $29/month, all billed annually. The pricing structure makes it an attractive option for budget‑conscious operators who still want a reasonable level of automation.
Key Features:
- Real‑time live chat with AI bot overlay
- Drag‑and‑drop bot builder
- Integrations with Shopify, WooCommerce, Mailchimp, Zapier
- Free tier available for basic usage
- Multilingual chat support (language selection only)
- Customizable chat widget appearance
✓ Pros:
- +Affordability and tiered pricing
- +Easy setup with no coding required
- +Built‑in integrations for e‑commerce and email marketing
- +Customizable widget design
✗ Cons:
- −Limited advanced automation compared to larger platforms
- −No long‑term memory or persistent context for returning guests
- −No native CRM or phone support features
- −Language support is limited to manual translation
Pricing: Free tier, Basic $18/mo, Pro $29/mo (annual billing)
ManyChat
Best for: B&B owners focused on marketing automation who wish to use the same bot for guest outreach, promotional campaigns, and basic support.
ManyChat is a platform that started as a Facebook Messenger bot builder but has expanded to include website chat widgets. Its strengths lie in marketing automation, allowing B&B owners to send newsletters, promote special packages, and trigger automated responses based on user actions. ManyChat’s visual flow builder is intuitive, supporting conditional logic, user tagging, and broadcast messages to segmented audiences. While it does not provide the depth of a dedicated chatbot knowledge base, it offers a simple FAQ module that can be linked to the bot’s answer paths. ManyChat integrates with Shopify, WooCommerce, Mailchimp, and Zapier, making it easy to sync guest data across systems. The free plan is generous for basic usage, with a Pro plan at $39/month (annual billing) that unlocks advanced automation and higher message limits.
Key Features:
- Visual flow builder with conditional logic
- Marketing automation and broadcast messaging
- Integration with Shopify, WooCommerce, Mailchimp, Zapier
- Free plan available with core features
- Pro plan unlocks advanced automations and higher limits
- Website chat widget support
✓ Pros:
- +Strong marketing automation capabilities
- +Easy integration with major e‑commerce and email platforms
- +User-friendly visual builder
- +Free tier covers essential needs
✗ Cons:
- −Limited chatbot knowledge‑base and FAQ depth
- −No long‑term memory or persistent context for returning guests
- −Primarily text‑based; no voice or SMS channels
- −Analytics are basic and not as detailed as dedicated platforms
Pricing: Free tier, Pro $39/mo (annual billing)
Conclusion
Choosing the right chatbot platform for your bed & breakfast can transform how you engage with guests, streamline booking processes, and free up staff time for personalized hospitality. AgentiveAIQ stands out as the editor’s choice because it delivers a truly no‑code experience, leverages a sophisticated dual knowledge‑base, and provides secure hosted pages for persistent memory—all of which are essential for a high‑touch B&B environment. Whether you’re a solo owner looking for a budget‑friendly solution or an operator managing multiple properties, the platforms above offer a range of features and pricing tiers to match your needs. Take advantage of free trials or demos, test the bot’s conversational flow, and assess how well the platform scales with your growth. Your guests will thank you for instant, accurate answers, and you’ll see measurable improvements in booking conversions and operational efficiency. Ready to elevate your guest experience? Explore these platforms today and start building the conversational hotel of the future.