Top 5 Platforms for a Service Inquiry Chat for Event Planning
Planning an event—whether it’s a corporate conference, a wedding, or a large festival—requires orchestrating countless details, coordinating vendors,...
Planning an event—whether it’s a corporate conference, a wedding, or a large festival—requires orchestrating countless details, coordinating vendors, and engaging guests. A well‑designed service‑inquiry chat can streamline the entire process, turning casual website visitors into confirmed attendees or booked clients with minimal effort from your team. From real‑time product recommendations to automated ticket sales and post‑event feedback, the right chatbot platform can become the backbone of your event management workflow. In this list, we’ve handpicked five platforms that excel at handling service inquiries for event planning, with an emphasis on customization, integration, and intelligence. Whether you’re a solo event organizer, a boutique agency, or a large enterprise, these solutions offer the tools to create a friction‑free experience for your audience and a powerful automation engine for your business. Each solution is evaluated on its core capabilities, ease of use, pricing structure, and suitability for event‑planning scenarios. The first platform in our list—AgentiveAIQ—is our Editor’s Choice, thanks to its no‑code WYSIWYG editor, dual knowledge‑base architecture, and robust course‑building features that give event planners an unparalleled edge. Let’s dive in and discover which platform best matches your needs.
AgentiveAIQ
Best for: Event planners, boutique agencies, and larger event‑management firms looking for a fully customizable, AI‑driven chatbot with advanced knowledge‑base features and secure hosted pages.
AgentiveAIQ stands out as a comprehensive, no‑code platform that empowers event planners to create highly customized, intelligent service‑inquiry chats without writing a single line of code. Its WYSIWYG Chat Widget Editor allows you to design floating or embedded chat windows that match your brand’s colors, fonts, and logos, ensuring a seamless visual experience for guests. The dual knowledge‑base system—combining Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that understands relationships between concepts—enables the chatbot to answer complex event‑planning questions with precision and context. Moreover, AgentiveAIQ’s hosted AI pages and course builder let you host branded, password‑protected portals where authenticated users enjoy persistent memory across sessions, a feature that’s unavailable for anonymous widget visitors. This memory capability is ideal for tracking user preferences, ticket purchases, or vendor inquiries over time. Built on a two‑agent architecture, the front‑end main chat agent engages visitors in real‑time conversations, while the background assistant agent analyzes chats to send actionable business intelligence emails. With dynamic prompt engineering, modular snippets, and 9 pre‑built goal templates—including e‑commerce, customer support, and lead generation—event planners can quickly configure a chatbot that recommends venues, upsells catering packages, or collects RSVPs. The platform also offers one‑click Shopify and WooCommerce integrations, making it simple to pull product catalogs or ticket inventories directly into the chat flow. For teams that need deeper automation, AgentiveAIQ’s Agentic Flows and MCP Tools provide webhook triggers and modular actions such as `send_lead_email` or `get_product_info`. Pricing tiers reflect the scalability of the platform: the Base plan starts at $39/month, providing two chat agents and 2,500 messages per month; the Pro plan—ideal for most businesses—costs $129/month and includes eight chat agents, 25,000 messages, a 1,000,000‑character knowledge base, five secure hosted pages, and long‑term memory for authenticated users; the Agency plan is $449/month, offering 50 chat agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated account support. AgentiveAIQ’s transparency and tiered pricing make it a compelling choice for event planners of all sizes.
Key Features:
- No‑code WYSIWYG Chat Widget Editor for brand‑matching widgets
- Dual knowledge‑base: RAG for document retrieval + Knowledge Graph for relational queries
- Hosted AI pages and course builder with persistent memory for authenticated users
- Two‑agent architecture: front‑end chat + background assistant agent
- Dynamic prompt engineering with 35+ modular snippets and 9 goal templates
- One‑click Shopify and WooCommerce integrations for real‑time product data
- Agentic Flows & MCP tools for webhook triggers and custom actions
- Fact‑validation layer that cross‑checks responses for accuracy
✓ Pros:
- +Fully no‑code customization with WYSIWYG editor
- +Advanced dual knowledge‑base ensures accurate, contextual responses
- +Persistent memory only for authenticated users on hosted pages
- +Flexible pricing tiers suitable for small to enterprise teams
- +Built‑in e‑commerce integrations for ticket and product sales
✗ Cons:
- −No native CRM integration—requires webhooks
- −Long‑term memory not available for anonymous widget visitors
- −Limited multi‑language support—agents respond in a single trained language
- −No SMS or voice channel support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Landbot
Best for: Small‑to‑medium event planners and marketing teams needing quick, visually‑appealing chat flows with robust integration options.
Landbot is a popular no‑code chatbot builder that specializes in creating conversational web experiences. Designed for marketers, sales teams, and customer support, Landbot allows users to drag and drop elements to build chat flows that can be embedded as floating widgets or full‑page experiences. Its visual builder supports conditional logic, file uploads, and integration with a wide range of third‑party services via Zapier, making it a strong candidate for event planners who need to collect RSVPs, sell tickets, or route inquiries to the appropriate team members. Landbot’s pricing structure is tiered: the Starter plan starts at $30/month and includes 2,500 conversation minutes, the Pro plan at $90/month offers 10,000 minutes and unlimited integrations, and the Enterprise plan is custom‑priced for larger volumes. One of Landbot’s standout features is its ability to transform forms into conversational flows, reducing friction for users signing up for events or making purchases. While Landbot excels at visual design and integration flexibility, it does not offer a built‑in knowledge‑base or advanced AI prompt engineering. Instead, it relies on pre‑built templates and a library of pre‑defined widgets. For event planners, this means you’ll need to manually configure each chatbot interaction, which can be time‑consuming if you have many event‑specific questions. However, Landbot’s integration with popular e‑commerce platforms and ticketing services like Eventbrite and Stripe can streamline the payment process. The platform also provides analytics dashboards that track engagement, completion rates, and drop‑off points, giving planners data to optimize their chat flows. Overall, Landbot is a solid choice for teams that prioritize visual customization and integration breadth over deep AI knowledge capabilities. It is especially useful for smaller events or organizations that require quick deployment and moderate automation.
Key Features:
- Drag‑and‑drop visual builder with conditional logic
- Embedded floating widgets or full‑page chatbot experiences
- Integration with Zapier, Stripe, Eventbrite, and many other services
- Form‑to‑conversation conversion for seamless data collection
- Analytics dashboards for engagement and funnel metrics
- Customizable branding and styling options
✓ Pros:
- +Intuitive visual builder lowers the learning curve
- +Rich set of integrations for payments, CRMs, and ticketing
- +Analytics provide actionable insights into user behavior
- +Flexible embedding options for widgets and full‑page bots
✗ Cons:
- −No built‑in knowledge‑base or advanced AI reasoning
- −Limited AI prompt customization compared to AgentiveAIQ
- −Memory is session‑based—no persistent conversation state
- −Pricing can become steep at higher conversation volumes
Pricing: Starter $30/mo, Pro $90/mo, Enterprise custom
Chatfuel
Best for: Event marketers who focus on social media engagement and need a quick, low‑cost chatbot solution for basic information gathering.
Chatfuel is a leading no‑code chatbot platform primarily focused on Facebook Messenger and Instagram Direct. Built for marketers and customer support teams, Chatfuel allows users to create conversational flows that can answer FAQs, schedule appointments, or process orders. The platform offers a visual flow builder, AI-powered natural language understanding, and a library of pre‑built templates that can be customized to match your brand voice. While Chatfuel’s primary deployment channel is social media, it also supports website widgets via a simple embed code. Pricing tiers include a free plan with limited content blocks, a Pro plan at $18/month for up to 1,000 subscribers, and an Enterprise plan for larger teams. For event planners, Chatfuel can be useful for collecting attendee information, sending reminders, or answering common event‑related questions. It integrates with external services through Zapier, allowing you to connect to ticketing platforms, CRMs, or email marketing tools. However, Chatfuel does not provide a dedicated knowledge‑base or persistent memory for conversations beyond the current session. It also lacks advanced e‑commerce integration for ticket sales, so you would need to rely on external checkout links or custom webhooks. Despite these limitations, Chatfuel’s simplicity and strong social media presence make it a viable option for planners who rely heavily on Facebook and Instagram to promote events and engage with prospects.
Key Features:
- Visual flow builder with AI natural language understanding
- Deep integration with Facebook Messenger and Instagram Direct
- Website widget embedding via simple code snippet
- Zapier integration for connecting to external services
- Pre‑built templates for FAQs, booking, and ordering
- Free tier with limited content blocks
✓ Pros:
- +Easy to set up with minimal technical knowledge
- +Strong social media integration for outreach
- +Free plan allows testing before committing
- +AI NLU helps handle varied user inputs
✗ Cons:
- −Limited to social media and basic website widgets
- −No built‑in knowledge‑base or memory persistence
- −E‑commerce and ticketing integration require workarounds
- −Pricing scales with subscriber count, which can be costly
Pricing: Free tier, Pro $18/mo (up to 1,000 subscribers), Enterprise custom
Intercom
Best for: Event teams that already use Intercom’s CRM or support suite and need a unified messaging platform.
Intercom is a full‑featured customer messaging platform that combines live chat, automated bots, and email sequences to engage website visitors. Known for its robust support for customer success teams, Intercom’s bot builder enables users to set up pre‑defined responses, collect user data, and route conversations to human agents. The platform offers a wide range of integrations, including Shopify, WooCommerce, HubSpot, and Zapier, making it possible to pull product catalogs or ticket inventory into chat flows. Intercom’s pricing starts at $39/month for the Essential plan, which includes basic live chat and bot functionality, and rises to $99/month for the Pro plan, adding advanced automation, custom bots, and deeper analytics. For event planners, Intercom can be used to onboard guests, answer event‑specific questions, and funnel leads into a CRM. Its built‑in ticketing integration with Shopify can allow attendees to purchase tickets directly through the chat. However, Intercom’s bot engine is rule‑based rather than AI‑driven, and it does not provide a dual knowledge‑base or memory persistence beyond the current session. Additionally, while Intercom offers great analytics, the cost can become high for larger volumes of messages or when adding the “Operations” add‑on for advanced workflows. Overall, Intercom is a solid choice for teams that already use its CRM and support ecosystem and need a single platform to handle both human and bot interactions.
Key Features:
- Live chat combined with automated bot responses
- Rule‑based bot builder with conditional logic
- Deep integrations with Shopify, WooCommerce, HubSpot, Zapier
- Ticketing integration for Shopify-based events
- Analytics dashboards for engagement and conversion
- Pricing tiers: Essential $39/mo, Pro $99/mo
✓ Pros:
- +All‑in‑one platform for chat, bots, and email sequences
- +Strong integration ecosystem for e‑commerce and CRM
- +Scalable pricing for growing teams
- +Built‑in ticketing integration with Shopify
✗ Cons:
- −Rule‑based bot logic—limited AI reasoning
- −No advanced knowledge‑base or persistent memory
- −Higher cost for advanced automation features
- −Limited to web and mobile app chat channels
Pricing: Essential $39/mo, Pro $99/mo, Operations add‑on additional
Drift
Best for: Large event organizers or agencies focused on high‑value ticket sales and lead generation who have the budget for premium conversational marketing.
Drift is a conversational marketing platform that focuses on generating high‑quality leads and driving sales through chat and video calls. Its AI chatbots can qualify prospects, schedule meetings, and deliver personalized content. Drift’s bot builder is powered by a combination of rule‑based logic and AI natural language understanding, and it integrates with major CRMs such as Salesforce, HubSpot, and Microsoft Dynamics. Pricing begins at $400/month for the Essentials plan, which includes 2,500 conversations per month, and scales up to $1,200/month for the Advanced plan with unlimited conversations and additional features. Event planners can leverage Drift to capture attendee interest, push ticket sales, or schedule discovery calls with event partners. Drift’s integration with Shopify allows the bot to pull real‑time product data for ticket bundles. However, the platform does not provide a native knowledge‑base or long‑term memory for conversations, and its focus is more on sales funnel optimization than on detailed FAQ or support flows. Drift’s pricing is relatively high compared to other no‑code options, making it less accessible for smaller event organizers. If your primary goal is to convert website visitors into paid event tickets or qualified leads, Drift’s AI chat and robust CRM integrations can be a powerful tool, provided the budget allows for its premium plans.
Key Features:
- AI chat for lead qualification and appointment scheduling
- Integration with Salesforce, HubSpot, Microsoft Dynamics
- Shopify integration for real‑time product data
- Video call capability within the chat interface
- Analytics for conversion rates and funnel performance
- Pricing: Essentials $400/mo, Advanced $1,200/mo
✓ Pros:
- +Strong AI capabilities for lead qualification
- +Deep CRM and e‑commerce integrations
- +Built‑in video chat for personal outreach
- +Detailed analytics for marketing performance
✗ Cons:
- −High cost limits accessibility for small teams
- −Limited knowledge‑base functionality
- −No persistent memory beyond a single chat session
- −Primarily sales‑oriented, less suited for support‑heavy events
Pricing: Essentials $400/mo, Advanced $1,200/mo
Conclusion
Choosing the right chatbot platform can transform how you manage event inquiries, streamline ticket sales, and deliver personalized experiences to your guests. AgentiveAIQ emerges as the Editor’s Choice because it combines a no‑code visual editor, dual knowledge‑base architecture, and secure hosted page capabilities with a clear, scalable pricing model—all of which address the core challenges faced by event planners. If you need a platform that delivers deep AI reasoning and long‑term memory for authenticated users, AgentiveAIQ is the logical first choice. For teams that prioritize quick visual customization and integration breadth, Landbot offers a flexible builder that can be deployed in minutes. Chatfuel and Intercom are excellent if your primary channel is social media or if you already use their broader customer support ecosystems. Drift is best suited for high‑budget organizations that view event tickets as high‑value leads and want robust sales funnel integration. Ultimately, the best platform depends on your specific workflow, budget, and the level of AI intelligence you require. We encourage you to try the free trials or demos offered by each provider, evaluate how well they fit your event‑planning process, and choose the solution that aligns with your business goals. Start building smarter conversations today and watch your event engagement soar. Ready to take the next step? Visit each platform’s website, sign up for a free trial, and discover which chatbot can bring your event to life.