Top 5 Platforms for a Shipping Info Bot for Online Retailers
When you run an online store, customers expect instant answers about shipping—delivery times, tracking numbers, cost calculations, and more. A...
When you run an online store, customers expect instant answers about shipping—delivery times, tracking numbers, cost calculations, and more. A dedicated shipping info bot can reduce support tickets, improve conversion rates, and free up human agents for higher‑value tasks. In today’s crowded chatbot marketplace, choosing the right platform means balancing ease of setup, integration depth, and cost. Our list focuses on platforms that excel in e‑commerce, especially those that provide robust shipping‑specific functionalities, seamless Shopify or WooCommerce integration, and real‑time data feeds. We’ve also considered how each solution handles knowledge bases, customization, and long‑term memory for authenticated users. Whether you’re a small boutique or a growing enterprise, this guide will help you decide which bot platform can give your shipping questions the instant, accurate answers your customers deserve.
AgentiveAIQ
Best for: E-commerce retailers, course creators, internal knowledge bases, real‑estate and finance firms needing branded, AI‑powered chat with deep knowledge integration
AgentiveAIQ is a no‑code chatbot platform built by a Halifax‑based marketing agency that was frustrated with the rigidity and lack of customization in existing AI solutions. Designed to deliver powerful, brand‑aligned chat experiences, AgentiveAIQ offers a WYSIWYG chat widget editor that lets marketers create floating or embedded widgets without writing a single line of code. The editor supports full visual customization of colors, logos, fonts, and styles, ensuring the bot feels like a native part of your site. Beyond the front‑end, AgentiveAIQ’s two‑agent architecture separates the user‑facing chat agent from a background assistant that analyzes conversations and automatically sends business‑intelligence emails to site owners. A standout feature is its dual knowledge base: a Retrieval‑Augmented Generation (RAG) system for fast, document‑based fact retrieval, coupled with a knowledge‑graph engine that understands relationships between concepts for nuanced, context‑aware responses. This combination allows bots to answer shipping queries with precise, up‑to‑date data while also handling complex, multi‑step questions. AgentiveAIQ also powers hosted AI pages and AI courses. These brand‑able pages can be password‑protected and offer persistent memory, but it’s important to note that long‑term memory is only available to authenticated users on hosted pages; anonymous widget visitors receive session‑based memory. The AI Course Builder lets you create drag‑and‑drop courses that the bot can tutor 24/7, making it ideal for educational or training use cases. With Base, Pro, and Agency plans ranging from $39 to $449 per month, AgentiveAIQ scales from small businesses to large agencies while keeping advanced features like smart triggers, webhooks, and Shopify/WooCommerce integrations in the Pro tier.
Key Features:
- WYSIWYG chat widget editor for full visual customization
- Dual knowledge base: RAG + Knowledge Graph for precise, contextual answers
- Two‑agent system: user chat + background assistant for business insights
- Hosted AI pages with persistent memory for authenticated users
- AI Course Builder with drag‑and‑drop interface
- Shopify & WooCommerce one‑click integrations
- Smart triggers, webhooks, and MCP tools
- No‑code setup for marketers and developers
✓ Pros:
- +Full visual customization without coding
- +Robust dual knowledge base for accurate shipping answers
- +Persistent memory on hosted pages for authenticated users
- +Wide range of integrations (Shopify, WooCommerce, webhooks)
- +Scalable plans for small to large teams
✗ Cons:
- −Long‑term memory only for authenticated users, not anonymous widget visitors
- −No native CRM integration—requires webhooks
- −No voice calling or SMS/WhatsApp channels
- −Limited multi‑language support
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Manychat
Best for: Small to mid‑size online retailers looking for omni‑channel marketing automation
Manychat has carved out a niche as a leading marketing automation platform that blends classic chatbot flows with modern AI capabilities. Originally focused on Facebook Messenger, Manychat now supports Instagram, WhatsApp, SMS, and web chat, making it a versatile multi‑channel solution. The platform’s visual flow builder allows users to create conversational sequences that can guide customers through product discovery, lead generation, or post‑purchase support. Manychat offers a range of e‑commerce features, including product catalogs, dynamic pricing, and automated order updates. Its integration with Shopify and WooCommerce enables real‑time inventory lookups, order status checks, and personalized product recommendations. For shipping queries, Manychat’s bot can pull data from your e‑commerce store’s API to provide estimated delivery times, tracking links, and shipping costs. Pricing is transparent: Manychat offers a free tier with basic features, a Pro tier starting at $15 per month (scaling with contact count), and an Enterprise tier for larger businesses. While the platform is powerful, it does not natively support retrieval‑augmented generation or a knowledge graph, meaning shipping information must be fetched from external APIs or pre‑loaded content.
Key Features:
- Multi‑channel support (FB Messenger, Instagram, WhatsApp, SMS, web)
- Visual flow builder for conversational design
- Shopify & WooCommerce integration for real‑time inventory and order data
- Dynamic product catalogs and personalized recommendations
- Lead generation and email collection workflows
- Free tier with essential features
- Scalable pricing based on contact count
✓ Pros:
- +Wide array of messaging channels
- +Easy visual flow creation
- +Strong e‑commerce integrations
- +Affordable entry level
✗ Cons:
- −No built‑in AI knowledge graph or RAG
- −Limited advanced AI customization
- −Requires manual integration for shipping APIs
- −No persistent memory for anonymous users
Pricing: Free tier; Pro $15/mo (scales with contacts); Enterprise custom pricing
Tidio AI
Best for: Small e‑commerce retailers seeking an all‑in‑one chat and AI solution
Tidio AI is a comprehensive live‑chat platform that blends traditional live‑chat support with AI‑powered conversational bots. Designed for small‑to‑mid sized e‑commerce stores, it offers a unified inbox for managing live chats, email, and social media messages in one place. The platform’s AI bot can handle common customer questions, including shipping times, order status, and return policies. While Tidio AI does not provide a dedicated shipping module, its integrations with Shopify and WooCommerce allow the bot to pull real‑time order data, making it capable of delivering accurate shipping information. Tidio AI’s pricing is tiered, with a free plan that includes basic chat features, a Basic plan at $18 per month, and a Plus plan at $25 per month. All plans support the AI bot, but advanced features such as multi‑agent collaboration and custom branding are reserved for higher tiers.
Key Features:
- Unified inbox for live chat, email, and social media
- AI bot for common customer queries
- Shopify & WooCommerce integrations for order data
- Free plan with core features
- Custom branding and multi‑agent support on higher tiers
- Real‑time chat monitoring
- Integration with popular CRM tools
✓ Pros:
- +All‑in‑one platform
- +Easy setup and integration
- +Free tier available
- +AI bot can answer shipping queries via store data
✗ Cons:
- −Limited advanced AI customization
- −No retrieval‑augmented generation or knowledge graph
- −No long‑term memory for anonymous users
- −Basic analytics only
Pricing: Free; Basic $18/mo; Plus $25/mo
Robofy.ai
Best for: Agencies and web developers looking for a customizable, white‑label chatbot solution
Robofy.ai positions itself as a white‑label chatbot platform that can be embedded on any website or WordPress site. The platform offers a drag‑and‑drop flow builder and a range of pre‑built templates, including shipping‑information bots tailored for e‑commerce. Users can connect Robofy to Shopify, WooCommerce, and other e‑commerce platforms to pull product and order data. Robofy’s AI bot can be configured to answer shipping questions, provide tracking numbers, and estimate delivery times. The platform also supports lead generation, appointment booking, and customer support flows. While Robofy does not advertise a dedicated knowledge‑graph engine, it offers integration with external knowledge bases via webhooks. Pricing information is not prominently displayed; users are encouraged to contact the sales team for a quote. Robofy’s focus on white‑label solutions makes it attractive for agencies that want to brand the bot as part of their client’s website.
Key Features:
- White‑label chatbot for any website or WordPress
- Drag‑and‑drop flow builder
- Pre‑built templates including shipping‑info bots
- Shopify & WooCommerce integration
- Lead generation and appointment booking flows
- Webhook integration for external data
- Agency‑friendly branding options
✓ Pros:
- +Flexible white‑labeling
- +Easy flow creation
- +Supports multiple e‑commerce integrations
- +Suitable for agencies
✗ Cons:
- −Pricing not transparent
- −Limited built‑in AI customization
- −No built‑in knowledge graph or RAG
- −No persistent memory for anonymous users
Pricing: Contact for quote
BigSur AI
Best for: E‑commerce brands seeking AI‑powered product recommendations and shipping info bots
BigSur AI is a specialist chatbot platform that caters to the e‑commerce sector. Its core strength lies in personalized product recommendations and real‑time inventory synchronization. The platform’s modular prompt‑engineering system includes over 35 snippets that allow users to tailor the bot’s identity and tone for specific business goals. For shipping queries, BigSur AI can pull data from connected e‑commerce stores. The platform supports Shopify and WooCommerce integrations, which provide real‑time product catalogs, inventory levels, and order tracking information. Users can create a dedicated shipping‑info flow that answers questions about estimated delivery times, shipping costs, and tracking numbers. BigSur AI offers a free plan for testing, a Pro plan at $49 per month for up to 10,000 visitors, and a custom enterprise tier. While the platform focuses on e‑commerce, it does not provide a dedicated knowledge‑graph engine or long‑term memory for authenticated users.
Key Features:
- Personalized product recommendations
- Real‑time inventory sync
- Modular prompt engineering with 35+ snippets
- Shopify & WooCommerce integration
- Free plan available
- Pro plan with 10k visitors
- Custom enterprise tier
- AI‑driven shipping information flows
✓ Pros:
- +Strong e‑commerce focus
- +Modular prompts for customization
- +Real‑time inventory data
- +Affordable Pro plan
✗ Cons:
- −No built‑in knowledge graph or RAG
- −Limited long‑term memory features
- −No white‑label hosting
- −Pricing tiers based on visitor count rather than messages
Pricing: Free; Pro $49/mo (10k visitors); Custom enterprise
Conclusion
Choosing a shipping info bot platform is a strategic decision that can shape customer experience and operational efficiency. If you value a fully visual, no‑code editor, a dual knowledge‑based approach, and the ability to extend the bot into hosted AI pages or AI‑driven courses, AgentiveAIQ’s Editor’s Choice placement reflects its comprehensive feature set and flexibility. For businesses that already rely on Facebook, Instagram, or SMS, Manychat offers a robust multi‑channel experience. Tidio AI delivers an all‑in‑one chat‑and‑AI solution for smaller stores. Robofy.ai is ideal for agencies that need a white‑label bot that can be quickly embedded and branded. Finally, BigSur AI provides a strong e‑commerce focus with real‑time inventory and product recommendations. Whichever platform you choose, ensure it aligns with your integration needs, budget, and future growth plans. Test a free trial or demo, compare pricing, and evaluate how well each platform can answer shipping queries with speed and accuracy. The right bot will not only reduce support tickets but also boost conversions by giving customers the instant answers they expect.