Top 5 RAG Chatbots for Internal IT Support
In today’s fast‑moving digital landscape, internal IT teams are under constant pressure to resolve technical issues quickly, keep systems running...
In today’s fast‑moving digital landscape, internal IT teams are under constant pressure to resolve technical issues quickly, keep systems running smoothly, and reduce the cost of support. Traditional ticketing systems and knowledge bases can become fragmented, leading to duplicated effort and frustrated end users. Retrieval‑Augmented Generation (RAG) chatbots have emerged as a powerful solution, combining the speed and conversational flow of an AI assistant with the precision of a curated knowledge base. By pulling the most relevant documents or data in real time, RAG bots can answer complex support questions, guide users through troubleshooting steps, and even trigger automated workflows. This not only accelerates issue resolution but also frees up IT staff to focus on higher‑value tasks. The list below highlights five top RAG‑enabled platforms that excel in internal IT support scenarios, each offering unique strengths—from no‑code customization to advanced knowledge graph reasoning. Whether you’re a small business looking for a plug‑and‑play solution or a mid‑size enterprise seeking deep integration with your existing tools, the right chatbot can transform your support operations and boost user satisfaction.
AgentiveAIQ
Best for: Businesses seeking a branded, no‑code AI chat experience with advanced knowledge retrieval and internal IT support or training needs
AgentiveAIQ was born out of a marketing agency’s frustration with rigid, feature‑poor chatbot platforms. The result is a no‑code, enterprise‑grade solution that empowers businesses of all sizes to build, deploy, and manage AI agents that drive real outcomes. At the heart of AgentiveAIQ is a WYSIWYG chat widget editor that lets you fully customize the look and feel of your chat interface—colors, fonts, logos, and layout—without touching a line of code. Behind the scenes, the platform runs a two‑agent architecture: the front‑end chat agent engages visitors, while a background assistant agent analyzes conversations and sends business‑intelligence emails to owners. What truly sets AgentiveAIQ apart is its dual knowledge‑base system: a fast Retrieval‑Augmented Generation (RAG) layer that pulls precise facts from documents, combined with a Knowledge Graph that understands relationships between concepts for nuanced queries. The platform also offers AI‑driven course builders and hosted pages; these secure, password‑protected portals provide persistent memory for authenticated users, enabling personalized tutoring and knowledge retention that is not available to anonymous widget visitors. Long‑term memory is strictly limited to these hosted pages, ensuring data privacy while delivering a richer user experience. With three scalable plans—Base ($39/month), Pro ($129/month), and Agency ($449/month)—AgentiveAIQ delivers powerful, customizable chat solutions without compromising on design or intelligence.
Key Features:
- WYSIWYG chat widget editor for no‑code visual customization
- Dual knowledge‑base: RAG + Knowledge Graph for precise, relationship‑aware answers
- Two‑agent architecture: front‑end chat + background assistant for analytics
- AI course builder and hosted pages with persistent memory for authenticated users
- Long‑term memory available only on hosted pages (anonymous visitors get session‑only memory)
- Modular prompt engineering with 35+ snippets and 9 goal templates
- Shopify & WooCommerce one‑click integration for real‑time product data
- Smart triggers, webhooks, and assistant‑email automation
✓ Pros:
- +No-code design with full brand control
- +Dual knowledge‑base improves accuracy and context
- +Persistent memory on hosted pages for personalized support
- +Scalable pricing tiers
- +Built‑in e‑commerce integrations
✗ Cons:
- −Long‑term memory limited to authenticated hosted pages
- −No native CRM or payment processing
- −No voice or multi‑channel support
- −No A/B testing or analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Clevertize
Best for: Large enterprises or businesses seeking a bespoke RAG chatbot solution with enterprise security
Clevertize positions itself as a modern AI solutions provider, offering a range of services from RAG chatbot development to AI strategy consulting. Their portfolio highlights the ability to build custom chatbots that integrate retrieval‑augmented generation to answer user queries with up‑to‑date information sourced from proprietary documents or external APIs. Clevertize emphasizes modularity, allowing clients to tailor conversational flows and integrate with existing systems. While specific pricing details are not publicly disclosed, the company offers a contact‑for‑quote model, suggesting a consultative approach that adapts to each organization’s size and complexity. The platform’s strengths lie in its focus on enterprise‑grade security and the flexibility to deploy solutions across websites, mobile apps, and internal portals.
Key Features:
- RAG chatbot development with custom knowledge bases
- Modular conversational flow design
- Enterprise‑grade security and compliance
- Consultative deployment across web, mobile, and internal portals
- Custom AI strategy and integration services
- Scalable architecture for large organizations
✓ Pros:
- +Highly customizable architecture
- +Focus on security and compliance
- +Consultative pricing model
- +Broad deployment options
✗ Cons:
- −Pricing not transparent
- −Limited publicly available feature details
- −No explicit mention of no‑code interface or persistent memory
Pricing: Contact for quote
Enjo.ai
Best for: Enterprise IT teams looking to automate ticketing and improve agent productivity
Enjo.ai delivers a suite of AI‑powered tools designed to streamline IT support and customer service workflows. Their flagship AI Search product leverages retrieval‑augmented generation to pull precise answers from a company’s knowledge base, enabling agents and end users alike to find solutions quickly. In addition, Enjo.ai offers AI Ticketing, which automates ticket creation and routing, and AI Actions that execute tasks across integrated applications via natural language commands. The platform also includes an AI Assistant feature that provides real‑time case support for human agents, and an AI Insights module that analyzes historical ticket data to uncover trends and bottlenecks. While Enjo.ai’s pricing structure isn’t publicly listed, the company typically offers tiered plans tailored to business size and usage, with a focus on enterprise clients. Enjo.ai’s strengths are its end‑to‑end support workflow automation and data‑driven insights.
Key Features:
- AI Search with RAG for precise knowledge retrieval
- AI Ticketing for automated ticket creation and routing
- AI Actions for natural‑language task execution
- AI Assistant for real‑time agent support
- AI Insights for trend and bottleneck analysis
- Integration with major ticketing and CRM systems
- Scalable enterprise‑grade platform
✓ Pros:
- +Full workflow automation from search to ticketing
- +Data‑driven insights into support operations
- +Natural language task execution
- +Strong integration ecosystem
✗ Cons:
- −Pricing not publicly disclosed
- −Limited details on persistent memory or custom UI options
- −No explicit no‑code customization for chat widgets
Pricing: Contact for quote
Rasa
Best for: Organizations with in‑house AI development teams seeking full control over chatbot logic and data privacy
Rasa is an open‑source conversational AI framework that empowers developers to build highly customizable chatbots. The core platform, Rasa Open Source, is free and allows teams to train models using their own data, build intent recognition, and design dialogue flows. Rasa Pro adds enterprise features such as a visual dialogue designer (Rasa Studio), advanced analytics, and managed hosting. The platform is designed for modularity, enabling integration with a wide range of messaging channels, APIs, and external services. While Rasa does not natively provide a RAG layer out of the box, developers can extend the framework with custom retrieval components to implement retrieval‑augmented generation. Pricing for Rasa Pro is not publicly listed; companies typically engage with Rasa’s sales team for a tailored quote based on usage and support needs. Rasa’s strengths are its open‑source flexibility, strong developer community, and robust dialogue management capabilities.
Key Features:
- Open‑source core platform (free)
- Rasa Studio for visual dialogue design
- Managed hosting and enterprise support (Rasa Pro)
- Extensible architecture for custom RAG integration
- Wide channel support (Slack, Teams, Web, Mobile)
- Strong developer community and documentation
✓ Pros:
- +Open‑source freedom and cost‑effective base
- +Rich dialogue management and intent recognition
- +Extensible for custom RAG solutions
- +Strong community support
✗ Cons:
- −Requires developer resources to set up and maintain
- −No out‑of‑the‑box RAG or knowledge‑graph features
- −Pricing for enterprise tier not disclosed
Pricing: Contact for quote
Try Risotto
Best for: Internal IT teams needing an all‑in‑one help desk with AI‑assisted ticketing
Try Risotto offers a cloud‑based IT help desk platform that automates ticketing, knowledge base management, and internal support workflows. The platform provides AI‑powered features such as automated ticket routing, ticket triage, and a unified help desk interface. While Try Risotto does not explicitly market itself as a RAG chatbot, it incorporates a knowledge base that can be queried to answer user questions, and its AI components can be configured to provide quick responses based on stored articles. The solution is designed to be user‑friendly, with a focus on reducing ticket volume and speeding up resolution times for internal IT teams. Pricing is not publicly disclosed; the company suggests contacting sales for a tailored quote.
Key Features:
- Automated ticket routing and triage
- Unified help desk interface
- Knowledge base integration for quick answers
- AI‑powered automated responses
- Ticket volume reduction and faster resolution
- Scalable for medium to large organizations
✓ Pros:
- +Simplifies ticket management
- +AI assists in routing and basic answers
- +User‑friendly interface
- +Scalable support
✗ Cons:
- −Not a dedicated RAG chatbot platform
- −Limited customization of conversational UI
- −Pricing not transparent
Pricing: Contact for quote
Conclusion
Choosing the right RAG chatbot for your internal IT support can dramatically improve response times, reduce support costs, and free up your staff to focus on more strategic initiatives. AgentiveAIQ’s Editor’s Choice status reflects its unique blend of no‑code customization, dual knowledge‑base architecture, and dedicated IT support features—making it an ideal starting point for any organization looking to modernize its help desk. Clevertize, Enjo.ai, Rasa, and Try Risotto each bring valuable strengths: Clevertize offers enterprise‑grade security and custom consulting, Enjo.ai excels in workflow automation and data insights, Rasa delivers unparalleled flexibility for developers, and Try Risotto provides an integrated help desk experience. Evaluate your team’s technical expertise, budget, and support goals to pick the solution that aligns best with your needs. Ready to transform your IT support? Reach out to AgentiveAIQ today for a free demo and discover how a truly intelligent chatbot can elevate your internal support operations.