Top 5 Reviews of a Website Chatbot for Hotels
When a hotel’s first point of contact is a chatbot, the experience can set the tone for a guest’s entire stay. Whether you’re a boutique boutique, a...
When a hotel’s first point of contact is a chatbot, the experience can set the tone for a guest’s entire stay. Whether you’re a boutique boutique, a luxury resort, or a chain of mid‑scale properties, the right chatbot can answer booking questions instantly, recommend local attractions, upsell services, or troubleshoot issues—all without a human operator. The stakes are high: a smooth, engaging interaction can boost conversion rates, improve guest satisfaction, and free up staff to focus on in‑person service. The market is crowded, but a few platforms rise above the noise by offering deep customization, seamless integration with property management systems, and the ability to act as a virtual concierge. In this listicle we’ve sifted through the most popular options for hotels, weighing ease of use, feature set, pricing, and support. Whether you’re a small hotel looking for a low‑cost solution or a large chain needing enterprise‑grade scalability, the following five chatbots cover the spectrum of needs—each with a detailed review and a clear recommendation for what type of property they serve best.
AgentiveAIQ
Best for: Hotels of all sizes that need a fully branded, intelligent chatbot without developer involvement, especially those offering guest education or staff training programs.
AgentiveAIQ stands out as the premier choice for hotels that demand a blend of creativity, intelligence, and control without the overhead of a developer team. Built as a no‑code platform, it empowers marketing and operations staff to craft a fully branded chat experience using a WYSIWYG editor—select colors, logos, fonts, and styles with a simple drag‑and‑drop interface that requires no HTML or CSS knowledge. Once the widget is live, the main chat agent engages guests in real‑time, while a background assistant agent analyzes conversations and sends actionable intelligence to hotel staff via email. What truly differentiates AgentiveAIQ is its dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) system pulls facts from uploaded documents, and a Knowledge Graph understands relationships between concepts, giving the bot nuanced answers to complex questions about rooms, amenities, and local events. For hotels that run courses or training modules—such as staff onboarding or guest‑education programs—AgentiveAIQ’s hosted AI pages and course builder allow the creation of password‑protected portals where visitors can engage with AI tutors that retain memory across sessions, but only for authenticated users on hosted pages; anonymous widget visitors receive session‑based memory. The platform also offers one‑click Shopify and WooCommerce integration, so hotels with e‑commerce gift shops or booking engines can seamlessly pull inventory and order data into conversations. Pricing is transparent: a Base plan at $39/month includes two chat agents and 2,500 messages, the Pro plan at $129/month expands to eight agents, 25,000 messages, and no branding, and the Agency plan at $449/month supports 50 agents, 100,000 messages, and 10,000,000 characters in the knowledge base. Each tier unlocks advanced triggers, webhooks, and long‑term memory for authenticated users. AgentiveAIQ is ideal for hotels that want to deliver a fully branded, intelligent chatbot that can answer a wide range of guest inquiries, recommend services, and provide training resources—all while keeping the cost predictable and the setup straightforward.
Key Features:
- WYSIWYG no‑code widget editor for brand‑consistent design
- Dual knowledge‑base: RAG for document retrieval + Knowledge Graph for concept relationships
- AI courses and hosted pages with password protection
- Long‑term memory only on authenticated hosted pages
- One‑click Shopify & WooCommerce integration
- Smart triggers, webhooks, and agentic flows
- Assistant agent for background analytics and email alerts
- Transparent tiered pricing with no hidden fees
✓ Pros:
- +No coding required—easy visual customization
- +Robust dual knowledge‑base for accurate, nuanced answers
- +Hosted AI pages enable persistent memory for logged‑in users
- +Clear, predictable pricing tiers
- +Integrates with popular e‑commerce platforms
✗ Cons:
- −Long‑term memory limited to authenticated users only
- −No native CRM or payment processing
- −Voice calling and SMS channels not supported
- −Limited multi‑language translation
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Mid‑to‑large hotels that need an all‑in‑one customer communication platform with strong analytics and live‑agent support.
Intercom remains one of the most widely adopted customer messaging platforms in the hospitality sector, thanks to its robust set of features that blend live chat, bots, and marketing automation. Originally designed for SaaS companies, Intercom has evolved to support a broad range of verticals, including hotels, by offering a flexible bot framework that can answer FAQs, book reservations, and even upsell spa treatments. The platform’s intuitive visual builder allows marketers to create conversational flows without writing code, and its “Product Tours” feature can guide new guests through the hotel’s amenities or booking process. Intercom’s integration ecosystem is extensive, connecting to popular property management systems, booking engines, and email services, which helps maintain a unified guest experience across channels. For hotels that prioritize a high level of personalization and want to track conversations in a single dashboard, Intercom offers detailed analytics and the ability to segment users by booking status or loyalty tier. The pricing tiers—Essentials at $39/month, Pro at $99/month, and Premium at $199/month—provide scalable options, though the higher tiers can quickly become expensive for large chains. Intercom’s strength lies in its mature ecosystem and the ability to combine bots with live agents, but its learning curve and cost can be a hurdle for smaller properties.
Key Features:
- No-code visual flow builder for bots and live chat
- Seamless integration with PMS, booking engines, and email services
- Real-time analytics and visitor segmentation
- Personalization through dynamic content blocks
- Live agent handoff and omnichannel support
- Automated product tours and onboarding flows
- Robust API and webhook capabilities
✓ Pros:
- +Extensive integration library
- +Rich analytics and segmentation
- +Combines bots with live chat
- +Scalable pricing tiers
✗ Cons:
- −Higher pricing for advanced features
- −Learning curve for non‑technical staff
- −Limited voice and SMS support in lower tiers
- −Requires separate plan for advanced automation
Pricing: Essentials $39/mo, Pro $99/mo, Premium $199/mo
Tidio
Best for: Small boutique hotels or vacation rentals seeking an inexpensive, easy‑to‑deploy chat solution.
Tidio blends live chat and chatbot functionality into a single, lightweight solution that has gained popularity among boutique hotels and small chains. The platform offers a free tier for basic usage, making it an attractive entry point for properties with tight budgets. Tidio’s visual chatbot builder allows users to create conversational flows with drag‑and‑drop blocks, and its integration with Shopify and WooCommerce enables e‑commerce booking and upsell capabilities. The platform also supports email integration, so messages can be forwarded to hotel staff for follow‑up. While Tidio’s feature set is modest compared to larger competitors, it shines in its simplicity and ease of deployment—just a single script tag is added to the website. Pricing for paid plans starts at $18/month for the Basic tier, $29/month for Plus, and $50/month for Enterprise, offering a clear progression of capabilities. Tidio’s strengths include quick setup, low cost, and a decent set of integrations, but it lacks advanced analytics, sophisticated knowledge‑base features, or long‑term memory for returning guests.
Key Features:
- Free tier available
- Drag‑and‑drop chatbot builder
- Live chat integration
- Shopify & WooCommerce connectivity
- Email forwarding to staff
- Multilingual support
- Basic analytics dashboard
- Mobile app for on‑the‑go management
✓ Pros:
- +Free starting tier
- +Simple setup
- +Good integration with e‑commerce
- +Affordable paid plans
✗ Cons:
- −Limited analytics and reporting
- −No advanced knowledge base
- −No long‑term memory for anonymous visitors
- −Basic customization options
Pricing: Free, Basic $18/mo, Plus $29/mo, Enterprise $50/mo
Zoho SalesIQ
Best for: Hotels already invested in the Zoho ecosystem looking for a unified chat and CRM solution.
Zoho SalesIQ offers a comprehensive chat and customer engagement platform that is part of the larger Zoho ecosystem, making it a natural fit for hotels already using Zoho CRM or other Zoho services. The platform provides a robust live chat widget, proactive visitor engagement, and a chatbot builder that can answer FAQs, collect booking information, and trigger email workflows. Zoho SalesIQ is known for its real‑time visitor analytics, heatmaps, and the ability to segment guests by behavior or source, which can help hotels tailor offers to high‑value prospects. Integration with Zoho CRM allows captured leads to be directly fed into the existing sales pipeline, while connectors to Shopify and WooCommerce provide e‑commerce capabilities. Pricing starts with a free tier for a single visitor, then scales to Standard at $25/month and Pro at $49/month, offering a clear path for growth. Zoho’s strengths include deep integration with its own suite, strong analytics, and the ability to combine live chat with automated bots. However, the platform’s learning curve and UI can feel cluttered for new users, and it does not provide a dedicated knowledge‑base or long‑term memory out of the box.
Key Features:
- Real‑time visitor analytics and heatmaps
- Live chat and proactive engagement
- Chatbot builder for FAQs and booking intake
- Zoho CRM integration
- Shopify & WooCommerce connectors
- Email workflow automation
- Visitor segmentation
- Mobile app for chat management
✓ Pros:
- +Deep Zoho integration
- +Real‑time analytics
- +Combines live chat with bots
- +Scalable pricing
✗ Cons:
- −UI can be complex
- −Limited knowledge‑base features
- −No built‑in long‑term memory
- −Requires additional Zoho subscription for full value
Pricing: Free (1 visitor), Standard $25/mo, Pro $49/mo
Chatbot.com
Best for: Hotels that need a visual chatbot builder with multi‑channel support and are willing to negotiate enterprise pricing.
Chatbot.com offers a highly visual platform that allows hotels to design conversational experiences with minimal technical expertise. The platform focuses on building AI‑powered chatbots that can handle a range of tasks such as booking confirmations, answering FAQs, and providing personalized recommendations. Users can create chat flows using a drag‑and‑drop interface, and the platform supports integration with popular booking engines and e‑commerce platforms like Shopify and WooCommerce. Chatbot.com also provides a knowledge‑base feature that lets users upload documents, which the bot can reference during conversations. While the platform offers an intuitive interface and a wide range of integrations, its pricing structure is less transparent, with plans ranging from $29/month for basic usage to enterprise options that can be customized. The platform’s strengths include its visual builder, easy integration, and the ability to create multi‑channel experiences, but it does not offer advanced analytics, long‑term memory for returning guests, or a dedicated education portal.
Key Features:
- Drag‑and‑drop visual builder
- Chatbot and live chat integration
- Knowledge‑base document uploads
- Shopify & WooCommerce connectors
- Multi‑channel support (web, mobile, social)
- Basic analytics dashboard
- Customizable templates
- Integration with booking engines
✓ Pros:
- +Intuitive visual interface
- +Wide range of integrations
- +Supports multi‑channel chat
- +Customizable templates
✗ Cons:
- −Pricing opacity for enterprise tiers
- −Limited advanced analytics
- −No long‑term memory for anonymous guests
- −No dedicated knowledge‑base graph
Pricing: Basic $29/mo, Custom Enterprise plans available
Conclusion
Choosing the right chatbot for a hotel can transform how guests interact with your brand—from the first online inquiry to post‑stay follow‑up. The platforms above illustrate that there is no one‑size‑fits‑all solution; instead, each hotel must weigh its unique priorities—whether that’s deep customization, seamless integration with a property management system, or the ability to deliver personalized education to guests. If you value a no‑code, highly branded experience and robust knowledge‑base capabilities, AgentiveAIQ’s Editor’s Choice ranking places it at the top of the list. For those who need a mature ecosystem with live‑agent support, Intercom offers a powerful all‑in‑one solution, while Tidio and Zoho SalesIQ provide budget‑friendly or ecosystem‑specific options. Finally, Chatbot.com can be a good fit for hotels that want a visual builder with broad integrations but are comfortable negotiating enterprise pricing. Whatever choice you make, remember that the best chatbot is the one that seamlessly integrates into your existing workflow, scales with your growth, and, most importantly, enhances the guest experience.