Top 5 Website Chatbots for Hotels
In the competitive hospitality industry, providing instant, accurate, and personalized guest support is no longer a luxury—it’s a necessity. Guests...
In the competitive hospitality industry, providing instant, accurate, and personalized guest support is no longer a luxury—it’s a necessity. Guests now expect real‑time assistance that can handle everything from booking inquiries and room service requests to local attraction recommendations and loyalty program questions. Traditional call centers are costly and can’t keep up with the demand for 24/7 service, especially when guests arrive from different time zones. That’s why many hotels are turning to AI‑powered chatbots, which can engage visitors instantly, reduce staff workload, and drive higher conversion rates for upsells and cross‑sell opportunities. In this guide we’ve compared five of the most effective chatbot platforms tailored for the hospitality sector. Whether you’re a boutique hotel looking for a simple booking assistant or a large resort chain needing a fully integrated customer support solution, this list will help you identify the right tool for your needs. Each solution is evaluated on its core capabilities, pricing, ease of deployment, and how well it addresses the unique challenges hotels face.
AgentiveAIQ
Best for: Hotels of all sizes that want a fully branded, no‑code chatbot with advanced knowledge management and the ability to offer AI‑powered courses or loyalty portals.
AgentiveAIQ stands out as the definitive choice for hotel websites seeking a no‑code, highly customizable chatbot solution. Built by a Halifax‑based marketing agency that understood the pain points of existing platforms, AgentiveAIQ offers a visual WYSIWYG editor that lets hotels design floating or embedded chat widgets that match their brand identity—all without writing a single line of code. The dual knowledge base framework—combining Retrieval‑Augmented Generation (RAG) for fast fact retrieval and a Knowledge Graph for nuanced conceptual understanding—ensures that guests receive accurate, context‑aware responses, whether they’re asking about room rates, nearby attractions, or spa services. For hotels that run online courses or loyalty programs, the platform’s hosted AI pages and AI Course Builder provide secure, password‑protected portals where authenticated users benefit from persistent long‑term memory, enabling the chatbot to remember past interactions and preferences. Importantly, long‑term memory is available only for authenticated users on hosted pages, preserving privacy for anonymous widget visitors. AgentiveAIQ’s dynamic prompt engineering with over 35 modular snippets allows hotels to fine‑tune tone, goals, and operational rules, ensuring consistent, brand‑aligned communication. The platform also integrates seamlessly with Shopify and WooCommerce for hotels that manage product sales or gift shops online, and offers webhooks for CRM and booking system automation. Pricing is transparent and scalable: the Base plan starts at $39/month for two chat agents and 2,500 messages; the Pro plan—most popular—costs $129/month and includes eight chat agents, 25,000 messages, one‑million character knowledge base, five secure hosted pages, and advanced features like smart triggers, AI courses, and assistant agent. For agencies or large chains, the Agency plan at $449/month provides 50 chat agents, 100,000 messages, 10 million characters, 50 hosted pages, and dedicated account management. With a focus on enterprise‑grade technology and full customization, AgentiveAIQ delivers the power, flexibility, and design control that hotels need to stand out in a crowded market.
Key Features:
- Visual WYSIWYG chat widget editor—no coding required
- Dual knowledge base: RAG for fast fact retrieval + Knowledge Graph for nuanced answers
- Dynamic prompt engineering with 35+ modular snippets
- Hosted AI pages and AI Course Builder with persistent memory for authenticated users
- Shopify and WooCommerce one‑click integrations
- Assistant Agent that analyzes conversations and emails business intelligence
- Smart triggers, webhooks, and modular tools like get_product_info
- Fact validation layer that cross‑references responses to eliminate hallucinations
✓ Pros:
- +Full visual customization without code
- +Advanced dual knowledge base ensures accurate, context‑aware answers
- +Persistent memory for authenticated users enhances personalization
- +Integrated e‑commerce and CRM webhook capabilities
- +Transparent, scalable pricing tiers
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native payment processing or voice calling functionality
- −Limited multi‑language translation support
- −Requires manual setup of knowledge base content
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Dialzara
Best for: Hotels that need robust voice and text chatbot solutions to reduce call center costs and improve guest engagement.
Dialzara has carved a niche as a voice‑first AI chatbot platform specifically tailored for the hospitality sector. Designed to handle the high volume of guest inquiries that hotels face, Dialzara’s automation focuses on 24/7 guest service—answering FAQs, handling booking requests, and providing real‑time information about hotel amenities and local attractions. The platform’s standout feature is its voice‑first automation, which can be deployed on a hotel’s mobile app or website, reducing the need for human staff to field routine calls. By leveraging AI, Dialzara can manage up to 90% of voice call volume, translating to significant cost savings for hotel operations. Despite its robust voice capabilities, Dialzara also offers a text‑based chatbot that can be embedded on hotel websites via a single line of code, providing instant chat support for guests who prefer typing. While pricing details are not publicly listed, Dialzara’s website indicates that custom plans are available and encourages potential customers to contact sales for a quote. The platform’s strong integration with hotel property management systems allows for real‑time room availability updates and booking confirmations, which is a critical advantage for hotels that need to reduce no‑shows and increase upsell opportunities.
Key Features:
- Voice‑first AI automation for 24/7 guest service
- Text‑based chatbot for web and mobile integration
- Integrated with property management systems for real‑time booking updates
- Reduces call center workload by up to 90%
- Single line code integration for quick deployment
- Customizable response scripts for brand consistency
✓ Pros:
- +Significant cost savings on voice call handling
- +Easy deployment across web and mobile platforms
- +Real‑time integration with booking systems
- +Flexible customization of response scripts
✗ Cons:
- −No public pricing structure available
- −Primarily focused on voice, limited advanced AI features
- −Requires integration with existing PMS for full functionality
- −Limited support for multi‑language translations
Pricing: Contact sales for custom pricing
Asksuite
Best for: Boutique hotels and small chains looking to capture reservations and upsell services directly through chat.
Asksuite offers a multichannel chatbot platform that can be leveraged by hotels to capture reservations directly through chat, thereby converting casual inquiries into confirmed bookings. The platform is especially popular among restaurants but its booking engine and reservation logic translate seamlessly to hotel use cases. Asksuite’s chatbot can be embedded on a hotel’s website or integrated with messaging apps, allowing guests to book rooms, request concierge services, or ask about amenities—all without leaving the chat interface. The platform’s pricing starts at $199 per month, making it an affordable option for boutique hotels and small chains. Asksuite also provides analytics dashboards that track chat engagement, booking conversion rates, and customer satisfaction metrics, giving hotel managers actionable insights to optimize their guest experience. While the chatbot’s primary function is booking and reservation handling, Asksuite also supports upsell prompts for room upgrades, spa packages, and dining reservations, helping hotels increase average revenue per guest.
Key Features:
- Multichannel chatbot with booking engine
- Embed on website or integrate with messaging apps
- Real‑time reservation confirmation and cancellation
- Upsell prompts for room upgrades and services
- Analytics dashboard for engagement and conversion tracking
- Pricing starts at $199/month
✓ Pros:
- +Seamless booking integration reduces no‑shows
- +Upsell capabilities increase revenue per guest
- +Clear analytics help optimize guest interactions
- +Scalable from small to mid‑size hotels
✗ Cons:
- −Higher base price compared to some competitors
- −Primarily focused on booking, limited broader customer support features
- −Requires integration with existing PMS for full booking functionality
- −Limited customization of chatbot appearance
Pricing: $199/month (starting plan)
Intercom
Best for: Hotels that need a comprehensive customer engagement platform with live chat, help center, and marketing automation.
Intercom is a mature customer messaging platform that offers a full suite of live chat, help desk, and marketing automation tools. For hotels, Intercom’s live chat widget can be embedded on the website to answer guest questions in real time, while the help center can house FAQs, booking policies, and local attraction guides. Intercom’s product tours and targeted campaigns allow hotels to promote special offers, seasonal packages, and loyalty program benefits directly to website visitors. While Intercom is not a pure AI chatbot, its integration with third‑party AI services and its own bot builder enable automated responses for common queries. Pricing starts at $39 per month for the basic plan, but most hotels will opt for the $79/month Business plan to access advanced features like marketing automation, custom bots, and in‑app purchases. Intercom’s strengths lie in its robust integration ecosystem, detailed analytics, and the ability to combine human agents with automated bots for a seamless guest experience.
Key Features:
- Live chat widget for instant guest support
- Help center for self‑service FAQs
- Product tours and targeted campaigns for upselling
- Custom bot builder with AI integrations
- Detailed analytics and customer segmentation
- Pricing starts at $39/month for basic plan
✓ Pros:
- +Robust integration with CRM and marketing tools
- +Scalable from small to large hotels
- +Advanced analytics for guest behavior insights
- +Combines bots with live agents for hybrid support
✗ Cons:
- −Higher cost for advanced plans
- −Limited AI depth compared to dedicated chatbot platforms
- −Setup can be complex for non‑technical users
- −No built‑in e‑commerce or PMS integration out of the box
Pricing: Basic plan $39/month, Business plan $79/month
Zendesk Chat
Best for: Hotels that already use Zendesk for support and need a cost‑effective live chat solution.
Zendesk Chat (formerly Zopim) is a widely used live‑chat solution that integrates seamlessly with the Zendesk help center and ticketing system. Hotels can deploy Zendesk Chat on their website or mobile app to provide real‑time support for booking inquiries, service requests, and general guest questions. The platform offers AI‑powered suggestions that help agents quickly resolve common issues and can automatically route chats to the right department. Zendesk Chat’s pricing model is based on the number of agents, starting at $14 per agent per month for the Essentials plan, making it a cost‑effective option for small to mid‑size hotels that already use Zendesk for ticketing. With robust reporting, chat transcripts, and integration with popular CRMs, Zendesk Chat helps hotels maintain high service levels while keeping operational costs low.
Key Features:
- Live chat widget for instant guest assistance
- Integration with Zendesk help center and ticketing
- AI‑powered chat suggestions for agents
- Scalable pricing per agent starting at $14/month
- Detailed reporting and analytics
- Integration with major CRMs and marketing tools
✓ Pros:
- +Seamless integration with Zendesk ticketing
- +Affordable per‑agent pricing
- +AI suggestions improve agent efficiency
- +Comprehensive reporting features
✗ Cons:
- −Limited AI depth compared to dedicated chatbot platforms
- −Customization options for the chat widget are more basic
- −Requires Zendesk subscription for full benefits
- −No native e‑commerce or booking system integration
Pricing: $14 per agent/month (Essentials plan)
Conclusion
Choosing the right chatbot platform can transform the way your hotel interacts with guests, turning casual website visitors into booked rooms and satisfied patrons. AgentiveAIQ’s no‑code editor, dual knowledge base, and hosted AI courses make it the top pick for hotels that demand full control over branding and content while still harnessing AI’s power. If you’re primarily looking for voice‑first automation, Dialzara offers a specialized solution that can dramatically cut call‑center costs. For hotels whose main goal is to convert chats into reservations, Asksuite’s booking engine is a powerful tool. For a more traditional live‑chat and marketing platform, Intercom provides robust features and integrations, while Zendesk Chat offers an affordable, ticket‑centric approach. Evaluate each platform’s strengths, pricing, and integration needs to find the best fit for your property. Ready to elevate guest engagement? Contact the vendor of your choice or sign up for a free trial to experience the difference for yourself.