Top 7 Alternatives to Drift for Tire Shops

Freshworks offers a comprehensive conversational AI suite that blends live chat, chatbots, and CRM functionality into a single platform. The Freshchat chatbot is designed to automate routine inquiries, qualify leads, and route complex issues to human agents. It supports dynamic scripting, sentiment analysis, and multi‑channel delivery across web, mobile, and social platforms. For tire shops, Freshworks can integrate with e‑commerce stores to pull real‑time inventory data, provide product recommendations, and schedule service appointments. The platform’s AI engine can be trained on FAQs and product catalogs, and it can trigger automated email follow‑ups based on conversation context. Freshworks also offers a built‑in knowledge‑base that can be leveraged by the chatbot, and integration with the Freshsales CRM allows for seamless lead capture and nurturing. Pricing starts at $39/month for the Starter plan, which includes up to 10 agents and basic chatbot features. More advanced plans with additional agents, AI capabilities, and integrations are available at higher tiers.

Eesel.ai specializes in AI agents that automate frontline support, draft email replies, and triage tickets. Their chatbot platform can be deployed on a website to answer product questions, handle booking requests, and gather customer feedback. Eesel.ai supports a modular framework where agents can be trained on specific domains and integrated with external applications. Key strengths include a one‑click Shopify integration that pulls product listings, inventory levels, and order histories directly into the chatbot. The platform also offers a robust knowledge‑base that can be enriched with documents, FAQs, and internal policies. Additionally, Eesel.ai’s AI triage feature can automatically tag and route support tickets to the appropriate team based on content. Pricing is not publicly listed; potential customers are encouraged to contact the sales team for a customized quote.

Capacity.com offers an AI‑powered conversational platform that supports chat, voice, email, and web interactions. Their solution focuses on intelligent automation, allowing businesses to create workflows that trigger actions based on user intent. Capacity’s platform includes a knowledge‑base and a chatbot builder that can be integrated with existing business systems. For tire shops, Capacity can automate appointment scheduling, provide real‑time pricing, and answer common maintenance questions. The platform’s AI engine can pull data from linked systems and trigger notifications or updates across teams. Voice support is also available, enabling customers to interact via phone or smart devices. Pricing details are not publicly disclosed; interested users should reach out to the sales team for a custom proposal.

Podium offers a webchat solution that is tightly coupled with its reputation management and payment processing features. The platform allows businesses to embed a conversational widget that can take payments, collect reviews, and schedule appointments directly from the chat interface. For tire shops, Podium’s webchat can be used to display product catalogs, process online orders, and accept payments via card or digital wallets. The chat also supports appointment booking for service appointments, and the integrated review collector can boost local SEO by driving customer reviews. Pricing information is not publicly listed; potential customers should contact Podium for a tailored quote.

FromFuture.io specializes in AI voice solutions tailored to customer service and process automation. Their platform offers voice assistants that can handle routine inquiries, schedule appointments, and provide product information via spoken interaction. While the core focus is on voice, the platform also supports web‑based chat interfaces. For tire shops, the voice assistant can answer questions about tire sizes, availability, and maintenance schedules, while the web chat can capture leads and route them to human agents if needed. The platform integrates with existing CRM and e‑commerce systems to provide up‑to‑date inventory and pricing. Pricing is not publicly disclosed; interested parties should contact FromFuture.io for a custom quote.

Intercom is a widely adopted conversational platform that combines live chat, chatbots, and help center functionality. Its chatbot builder allows businesses to create automated flows that can answer FAQs, qualify leads, and schedule appointments. Intercom also offers a knowledge‑base feature that can be used by the chatbot to pull answers from internal documentation. For tire shops, Intercom can be used to display product catalogs, provide real‑time pricing, and schedule service appointments. The platform’s automation tools can trigger email follow‑ups when a customer requests a quote or a service estimate. Intercom’s integration with Shopify and WooCommerce allows the chatbot to pull up‑to‑date inventory data. Pricing starts at $39/month for the Starter plan, which includes up to 10 agents and basic chatbot features. Higher tiers offer more agents, advanced automation, and integration options.