Top 7 Alternatives to Freshchat for Sales Teams (Internal)
Choosing the right AI‑powered chat platform can transform the way sales teams engage prospects, nurture leads, and close deals. In today’s hyper‑competitive...
Choosing the right AI‑powered chat platform can transform the way sales teams engage prospects, nurture leads, and close deals. In today’s hyper‑competitive market, a chat solution isn’t just about answering questions; it’s about delivering personalized, context‑aware conversations that drive revenue while keeping support costs low. The ideal platform should blend ease of deployment, powerful AI capabilities, and robust integration with the tools your team already uses. Whether you’re a small startup looking for a quick win or an enterprise with complex workflows, the market offers a range of options. This listicle dives into seven standout alternatives to Freshchat, spotlighting features, pricing, and who each platform serves best. We’ve given AgentiveAIQ the Editor’s Choice spot for its unique combination of a no‑code WYSIWYG editor, dual knowledge‑base architecture, and AI‑course hosting—features that set it apart in the crowded chatbot space. Read on to find the solution that fits your team’s needs and budget.
AgentiveAIQ
Best for: Marketing agencies, e‑commerce sites, course creators, and sales teams looking for a no‑code, highly customizable chatbot with advanced knowledge‑base capabilities.
AgentiveAIQ is a no‑code platform that lets marketers and developers build, deploy, and manage AI chatbot agents without writing a single line of code. At the core of AgentiveAIQ is a WYSIWYG chat widget editor that lets you brand every visual element—colors, logos, fonts, and styles—directly in the browser, ensuring a seamless brand experience for your visitors. The platform’s two‑agent architecture separates the user‑facing chat from a back‑end assistant that analyzes conversations and sends actionable business intelligence emails to site owners. What truly differentiates AgentiveAIQ is its dual knowledge‑base system: a Retrieval‑Augmented Generation (RAG) layer for fast, document‑based fact retrieval and a Knowledge Graph that captures relationships between concepts for nuanced, context‑aware answers. Beyond chat, AgentiveAIQ hosts AI‑powered courses on its own branded pages, complete with password protection, persistent memory for authenticated users, and an AI course builder that trains the chatbot on all course materials for 24/7 tutoring. Long‑term memory is available only on these hosted pages, not for anonymous widget visitors. The platform packages these capabilities into three clear plans: a $39/month Base plan, a $129/month Pro plan with advanced features, and a $449/month Agency plan for large teams. AgentiveAIQ’s combination of visual customization, sophisticated knowledge management, and education‑focused tooling makes it the go‑to choice for teams that want powerful AI without compromising on design or functionality.
Key Features:
- WYSIWYG chat widget editor for full visual customization
- Two‑agent architecture: Main chat agent + Assistant agent
- Dual Knowledge Base: RAG for fast fact retrieval + Knowledge Graph for relational understanding
- Hosted AI pages & courses with password protection
- Persistent memory for authenticated users on hosted pages
- AI course builder with drag‑and‑drop interface
- Shopify & WooCommerce one‑click integrations
- Fact validation layer with confidence scoring
✓ Pros:
- +No‑code WYSIWYG editor eliminates design bottlenecks
- +Dual knowledge‑base system delivers precise, context‑aware answers
- +Hosted AI courses enable 24/7 learning without additional tools
- +Long‑term memory on authenticated pages improves user experience
- +Flexible pricing tiers accommodate small to large teams
✗ Cons:
- −No native CRM integration—requires webhooks
- −No voice or SMS/WhatsApp channels
- −Limited to text‑based chat only
- −Long‑term memory not available for anonymous widget visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Freshworks (Freshchat)
Best for: Mid‑size to large enterprises that need a comprehensive support and sales engagement hub.
Freshworks’ Freshchat is a versatile live‑chat solution that has grown into a full‑featured customer engagement platform. It offers real‑time chat, automated messaging, and a ticketing system that integrates seamlessly with Freshdesk’s omnichannel support suite. Freshchat’s flexible bot builder allows non‑technical users to create conversational flows using a drag‑and‑drop interface, while developers can tap into the platform’s REST APIs for deeper customization. The platform supports multiple messaging channels—including web chat, mobile SDKs, and integrations with Facebook Messenger, WhatsApp, and email—making it easy to reach customers wherever they are. Freshchat also provides robust analytics, real‑time monitoring dashboards, and a knowledge‑base connector that pulls relevant articles to answer common queries. While the platform is feature‑rich, its pricing model can be complex, especially for teams that need multiple agents and advanced reporting. Freshchat is well‑suited for businesses seeking a unified customer support hub that blends live chat with automated, AI‑powered assistance.
Key Features:
- Real‑time chat with automated messaging
- Drag‑and‑drop bot builder
- Omnichannel support (web, mobile, FB Messenger, WhatsApp, email)
- Integration with Freshdesk ticketing system
- Knowledge‑base connector for article suggestions
- Real‑time analytics and monitoring dashboards
- API access for custom integrations
- Multi‑language support
✓ Pros:
- +Unified platform that ties chat, tickets, and knowledge base together
- +Strong omnichannel capabilities
- +User‑friendly bot builder
- +Scalable for growing teams
✗ Cons:
- −Pricing can be high for advanced features
- −Limited customization of chat widget appearance
- −No built‑in long‑term memory for anonymous visitors
- −Voice and SMS channels require separate integrations
Pricing: Contact for pricing
Social Intents
Best for: SMBs and marketing teams that want a versatile chatbot with multi‑channel reach.
Social Intents positions itself as a conversational AI platform that bridges the gap between human agents and automated chatbots. It offers an easy‑to‑use live‑chat widget for websites, along with integrations for Microsoft Teams, Slack, WhatsApp, and SMS, allowing teams to respond to visitors from a single dashboard. The platform’s AI chatbot can be trained on proprietary content, providing personalized responses that reflect a brand’s voice. Social Intents also supports real‑time reporting and analytics, giving teams insights into chat volume, response times, and sentiment. While the platform is geared toward small and medium‑sized businesses, it includes enterprise‑grade security features such as data encryption and role‑based access. Its pricing is tiered, but specific numbers are not publicly disclosed, so interested users should contact the sales team for a quote. Overall, Social Intents is a solid choice for companies that need a flexible, multi‑channel chatbot solution without a steep technical learning curve.
Key Features:
- Website live‑chat widget with easy installation
- Integrations with Microsoft Teams, Slack, WhatsApp, and SMS
- AI chatbot trained on proprietary content
- Real‑time analytics and reporting
- Data encryption and role‑based access control
- Drag‑and‑drop chatbot flow builder
- Multi‑language support
- API access for custom integrations
✓ Pros:
- +Broad channel support out of the box
- +No-code chatbot training and flow creation
- +Strong security features
- +Scalable from small teams to larger enterprises
✗ Cons:
- −Pricing details are not publicly available
- −Limited advanced automation features compared to larger platforms
- −No built‑in long‑term memory for anonymous visitors
- −Voice channel support is not native
Pricing: Contact for pricing
Emitrr
Best for: Sales teams and service providers that need a comprehensive SMS and reminder system.
Emitrr is a communication platform focused on business messaging rather than pure chat. It offers a suite of tools, including business texting, team messaging, reminders, reviews, and text campaigns, all accessible from a single dashboard. Emitrr’s strength lies in its automation capabilities—users can set up reminders to reduce no‑shows, send bulk text campaigns, or collect reviews automatically. The platform also integrates with popular CRMs and marketing tools, allowing teams to sync contacts and trigger messaging workflows. While Emitrr does not provide a traditional live‑chat widget for websites, its robust texting infrastructure makes it ideal for sales teams that rely heavily on SMS outreach and follow‑up. Pricing is typically subscription‑based but not publicly listed, so prospective customers should reach out for a tailored quote.
Key Features:
- Business texting and bulk SMS campaigns
- Team messaging and collaboration tools
- Automated reminders to reduce no‑shows
- Review collection and reputation management
- CRM and marketing tool integrations
- Scheduling automation for text outreach
- Analytics for message performance
- Security and compliance features
✓ Pros:
- +Powerful automation for texting workflows
- +Integrated review and reputation tools
- +Team collaboration features
- +Strong analytics for outreach campaigns
✗ Cons:
- −No native web chat widget
- −Limited to text‑based communication
- −Pricing not publicly disclosed
- −No AI chatbot or knowledge‑base functionalities
Pricing: Contact for pricing
Quidget.ai
Best for: Tech‑centric teams that want to deploy AI across web, internal, and voice channels.
Quidget.ai offers a comprehensive AI agent platform that spans live chat, voice AI, internal assistants, and integrations. Its live‑chat module lets businesses embed AI chatbots on websites, while the internal assistant feature provides AI support for internal workflows, such as answering HR questions or automating repetitive tasks. Voice AI capabilities allow teams to deploy conversational agents that can handle phone calls or voice commands, adding another layer of customer engagement. Quidget.ai also emphasizes automation, with a suite of integrations that connect to CRMs, help desks, and other business tools via webhooks or native connectors. The platform is designed for tech‑savvy teams that want to experiment with multiple AI modalities, though it requires some development effort to fully leverage its capabilities. Pricing is not publicly listed, so interested parties should contact the sales team for details.
Key Features:
- Website live‑chat chatbot integration
- Internal AI assistant for internal workflows
- Voice AI for phone calls and voice commands
- Automation through webhooks and native connectors
- Customizable conversational flows
- Analytics and performance tracking
- Multi‑channel support (web, voice, internal)
- Developer‑friendly API access
✓ Pros:
- +Multi‑modal AI capabilities (chat, voice, internal)
- +Strong automation and integration options
- +Customizable flow builder
- +Developer tools and API access
✗ Cons:
- −Requires technical setup and maintenance
- −Pricing not publicly disclosed
- −No built‑in long‑term memory for anonymous visitors
- −Limited visual customization of chat widget
Pricing: Contact for pricing
Lindy.ai
Best for: Teams that need ready‑made chatbot templates and a flexible integration platform.
Lindy.ai offers a modular AI platform that focuses on building conversational agents for a wide range of industries. Its solution library includes templates for customer support, sales, recruiting, meetings, phone calls, and more, allowing users to launch a chatbot quickly by picking a relevant use case. Lindy.ai also provides a no‑code app builder that lets teams design workflows and integrate with external APIs, while its integration hub supports common tools like Salesforce, HubSpot, and Zendesk. The platform emphasizes real‑time data and insights, giving teams dashboards that show conversation metrics and agent performance. Lindy.ai’s visual editor allows customization of conversation flows and UI elements, and the platform supports multi‑language conversations. Pricing details are not publicly available, so potential users should engage with the sales team for a tailored proposal.
Key Features:
- Industry‑specific chatbot templates (support, sales, recruiting, etc.)
- No‑code app builder for custom workflows
- Integration hub for Salesforce, HubSpot, Zendesk, and more
- Real‑time analytics and performance dashboards
- Visual editor for conversation flows and UI
- Multi‑language support
- API access for advanced customizations
- Data encryption and compliance features
✓ Pros:
- +Wide selection of industry templates
- +No‑code workflow builder
- +Strong integration ecosystem
- +Real‑time analytics
✗ Cons:
- −Pricing not publicly disclosed
- −Limited visual customization of chat widget
- −No built‑in long‑term memory for anonymous visitors
- −Voice channel support requires additional integration
Pricing: Contact for pricing
Chatbot.com
Best for: Small to medium businesses looking for a straightforward, adaptable chatbot solution.
Chatbot.com is a cloud‑based chatbot platform that allows businesses to create conversational agents for websites, mobile apps, and messaging platforms. It provides a drag‑and‑drop builder for designing conversation flows, as well as an AI‑powered engine that can be trained on company knowledge bases. The platform supports integration with popular CRMs like Salesforce and HubSpot, and offers webhooks for custom logic. Chatbot.com also offers analytics dashboards to track conversation metrics and user engagement. While the platform emphasizes ease of use, it requires a paid plan for advanced features such as custom domain hosting and advanced integrations. Pricing is tiered based on the number of users and chat volume, and potential customers should contact the sales team for a detailed quote.
Key Features:
- Drag‑and‑drop flow builder
- AI engine trained on custom knowledge bases
- Web, mobile, and messaging platform integrations
- CRM integrations (Salesforce, HubSpot)
- Webhook support for custom logic
- Analytics dashboards
- Custom domain hosting
- Multi‑language support
✓ Pros:
- +User‑friendly flow builder
- +AI training on custom content
- +Broad integration options
- +Analytics and reporting
✗ Cons:
- −Pricing not publicly available
- −Limited advanced customization without code
- −No built‑in long‑term memory for anonymous visitors
- −Voice channel support is limited
Pricing: Contact for pricing
Conclusion
After exploring seven robust alternatives to Freshchat, it’s clear that the right choice hinges on your team’s unique needs. If you value a no‑code, fully visual customization experience coupled with a powerful dual knowledge‑base and the added benefit of AI‑tutoring pages, AgentiveAIQ stands out as the Editor’s Choice. For those who require an all‑in‑one support hub with omnichannel reach, Freshworks delivers depth and scalability. If flexibility across multiple messaging channels is paramount, Social Intents offers a low‑friction path. Emitrr shines for SMS‑centric outreach, Quidget.ai for multi‑modal AI, Lindy.ai for industry‑specific templates, and Chatbot.com for a simple, drag‑and‑drop experience. Evaluate your budget, desired integrations, and the level of customization you need, then choose the platform that aligns best with your sales strategy. Ready to elevate your sales conversations? Contact the providers today, request a demo, and see firsthand how each platform can transform your customer engagement.