Top 7 Alternatives to HubSpot Chatbot for Hotels

Intercom is a widely used customer messaging platform that offers a versatile chatbot builder designed for real‑time communication across web, mobile, and social channels. The platform’s visual flow builder enables non‑technical users to create conversational paths, set triggers based on visitor behavior, and route inquiries to live agents when needed. Intercom also integrates seamlessly with popular booking engines and property management systems, allowing hotels to pull room availability, pricing, and booking confirmation data directly into the chat. Its proactive messaging feature sends automated welcome messages, special offers, and post‑stay surveys, helping resorts engage guests before, during, and after their stay. Intercom’s pricing starts at $39/month for the Starter plan, which includes basic chat functionality and a limited number of agents. The Standard plan, priced at $99/month, expands the agent count, adds advanced automation, and provides more robust analytics. While Intercom offers a comprehensive suite of tools for marketing, sales, and support, it does not natively provide a dual knowledge base or dedicated AI course modules. Instead, its knowledge base is built around FAQs and product documentation that can be linked to chat flows. Additionally, Intercom’s memory is session‑based for anonymous users, but it can store contact data for logged‑in users if integrated with a CRM.

Drift has positioned itself as a sales‑centric chatbot platform, offering real‑time messaging and AI‑driven conversation automation. The platform’s drag‑and‑drop builder allows hotels to create chat flows that qualify leads, schedule room bookings, and capture contact details for follow‑up. Drift’s AI engine can answer common questions about room rates, amenities, and local attractions, and can route complex requests to human agents via the Drift Desk integration. A key feature of Drift is its ability to schedule meetings or appointments directly within the chat, which is useful for concierge services or room service requests. Drift also provides a robust analytics dashboard that tracks conversation volume, conversion rates, and revenue attribution. Pricing for Drift is not publicly listed; potential customers are encouraged to contact the sales team for a custom quote based on the number of users and required integrations. While Drift excels in lead qualification and sales conversion, it does not offer a dedicated knowledge base or AI course modules, focusing instead on transactional interactions.

ManyChat is a conversation marketing platform that specializes in building chatbots for social media and website messaging. The platform offers a visual drag‑and‑drop builder that supports instant messaging on Facebook Messenger, Instagram, SMS, and web chat. Hotels can use ManyChat to automate check‑in reminders, send personalized welcome messages, and provide instant answers to FAQs about room availability or local attractions. ManyChat’s broadcast feature allows hotels to send targeted promotions or event announcements to subscribers, while the chatbot can collect booking details and direct users to a reservation engine. Pricing starts at $10/month for the Pro plan, which includes unlimited broadcasts, a 1,000 contact limit, and advanced automation. The Premium plan, priced at $25/month, expands contact limits and adds features like Zapier integration and Facebook Messenger data export. ManyChat doesn’t provide a dedicated knowledge base or AI course builder, but its flow logic can be used to create FAQ sections within conversations. The platform also offers a memory feature that stores user responses within a session, but it is limited to the 24‑hour conversation window.

Chatfuel is a popular no‑code chatbot builder that focuses on Facebook Messenger and Instagram Direct. The platform provides a visual flow editor that enables hotel operators to set up automated responses, collect booking information, and direct users to a reservation system. Chatfuel’s AI module can answer frequently asked questions about room rates, amenities, and local attractions, and can trigger actions such as sending a confirmation email or adding a user to a mailing list. The platform offers a range of integrations, including Zapier, Google Sheets, and e‑commerce platforms, allowing hotels to sync booking data and inventory in real time. Pricing for Chatfuel is free for up to 50 active users, with a Pro plan at $15/month for unlimited users and advanced features, and a Premium plan at $30/month for enterprise-level capabilities. Chatfuel’s memory feature stores user inputs for up to 90 days, which can be leveraged to personalize subsequent interactions. However, the platform does not provide a dedicated knowledge base or AI course modules and relies on the user to build conversational paths manually.

Ada is an AI‑powered chatbot platform that emphasizes self‑service customer support. The platform offers a visual builder that allows hotels to create conversational flows, set up intent recognition, and integrate with existing ticketing or booking systems. Ada’s AI engine can answer questions about room availability, check‑in procedures, and local recommendations, and can automatically route complex inquiries to live agents. The platform also provides multichannel support, enabling hotels to deploy the chatbot on websites, mobile apps, and messaging apps. Ada’s pricing is not publicly listed; potential users are invited to contact the sales team for a custom quote based on the number of users, messages, and required integrations. While Ada offers advanced AI capabilities, it does not include a dual knowledge base or AI course builder, and its memory is limited to session data unless integrated with a CRM.

Botsify is a no‑code chatbot platform that focuses on customer support and lead generation. The platform offers a drag‑and‑drop builder for creating conversational flows, which can be embedded on hotel websites or integrated with Facebook Messenger. Botsify supports live chat handoff, allowing hotels to pass complex requests to human agents. The platform’s AI engine can answer FAQs about room rates, amenities, and booking procedures, and can be trained on custom documents to improve accuracy. Botsify also provides integrations with Google Sheets, CRM systems, and e‑commerce platforms, enabling real‑time inventory updates. Pricing begins at $50/month for the Starter plan, which includes basic chatbot features and a limited number of messages. The Pro plan at $100/month expands the message limit and adds advanced integrations, while the Enterprise plan is available on request. Botsify’s memory feature stores user data for up to 30 days, allowing for personalized follow‑ups.