Top 7 Alternatives to Intercom for Mini Golf

Drift is a conversational marketing platform that has evolved into a robust chatbot solution used by businesses of all sizes. It focuses on generating qualified leads and providing instant answers through a live chat interface that can be embedded across a website. Drift’s chatbot builder allows users to create guided conversations that funnel visitors into scheduling appointments or contacting sales. The platform also offers a powerful email marketing integration, enabling automated follow‑ups based on chat interactions. Drift’s strengths lie in its ability to capture contact information and route high‑intent prospects to the appropriate team member. It provides advanced reporting dashboards, which help teams understand conversion rates and chat metrics. For mini‑golf operators, Drift can be used to schedule tee‑times, recommend themed packages, and capture visitor data for future promotions. However, Drift’s free tier is limited to a single chat agent and the paid plans can become pricey as you add more agents or channels. Additionally, Drift’s primary focus is sales and marketing rather than customer support, which may require additional configuration to handle FAQs or booking confirmations.

HubSpot Chat is part of the HubSpot CRM suite and offers free live chat and chatbot functionality that integrates seamlessly with the rest of HubSpot’s marketing, sales, and service tools. The chatbot builder allows users to create conversational flows without coding, using a drag‑and‑drop interface. HubSpot Chat can capture visitor data, route chats to the correct team member, and automatically add contacts to the CRM. For mini‑golf venues, HubSpot Chat can be used to answer common questions about tee‑time pricing, group bookings, and equipment rentals, while also feeding data into marketing campaigns. The free tier includes one live chat agent and basic chat functionality, while the paid tiers add additional agents, advanced flow templates, and integration with HubSpot’s sequence and email tools. HubSpot’s strength lies in its unified platform, allowing chat data to directly inform marketing and sales workflows.

Freshchat is a modern messaging platform built by Freshworks that offers both live chat and chatbot capabilities. Its conversational interface is designed to be mobile‑friendly and highly customizable, with the ability to add bots that can answer FAQs, collect leads, or guide visitors through a purchase flow. Freshchat’s bot builder uses a visual canvas where users can create branching conversations without writing code, and it supports integration with Freshsales, Freshmarketer, and other Freshworks products. The platform also supports automated workflows, knowledge base integration, and real‑time analytics. For mini‑golf operators, Freshchat can handle booking inquiries, provide information on pricing, and upsell group packages, all while feeding data into Freshsales for follow‑up. Freshchat offers a free trial and a free tier with limited features, followed by paid plans that scale with the number of agents and messages.

LiveChat is a widely used customer support platform that offers live chat, chatbots, and ticketing all in one solution. The platform provides a drag‑and‑drop bot builder that enables non‑technical users to create conversational flows, while also offering AI‑powered suggestions for chat responses. LiveChat’s integration ecosystem includes support for e‑commerce platforms like Shopify, WooCommerce, and Magento, making it a natural fit for mini‑golf venues that sell merchandise online. The platform also offers robust reporting, knowledge base integration, and a mobile app for agents on the go. For a mini‑golf operator, LiveChat can be configured to answer common questions about booking policies, terrain details, or equipment rentals, while also routing customers to the sales team for upselling.

Tidio combines live chat and automated chatbot functionalities into a single platform. Its visual chatbot editor allows users to set up simple flows and integrate with e‑commerce stores, email marketing services, and CRM tools. Tidio offers real‑time visitor detection, which can trigger chatbot conversations when a user spends a certain amount of time on a page. The platform also provides multilingual support and basic analytics. For mini‑golf venues, Tidio can be used to provide instant answers about booking rules, equipment rentals, and to direct visitors to a reservation page. The pricing model is tiered: a free plan exists with limited bots and visitors, while paid plans add more messages, agents, and advanced features.

Crisp is a customer messaging platform that offers live chat, chatbots, and a knowledge base. Its bot builder uses a simple interface for creating automated conversations, and it supports integration with popular services such as Shopify, WooCommerce, and Zapier. Crisp also provides a shared inbox for agents, real‑time notifications, and a browser extension for quick replies. The platform’s pricing includes a free plan with limited features and paid tiers that scale with the number of users and messages. For mini‑golf operators, Crisp can answer FAQs about tee‑time options, group packages, and equipment rentals, and it can be linked to a booking system via Zapier.