Top 7 Alternatives to LiveChat for Sales Teams (Internal)

Desk365 is a cloud‑based ticketing and customer support platform that offers integrated live chat, email, and help desk functionalities. While its core focus is on help desk ticketing, Desk365 includes a live chat widget that can be embedded on websites to provide real‑time support for sales inquiries. The platform emphasizes collaboration between support agents and customers, allowing ticket creation, assignment, and status tracking directly from chat conversations. Desk365’s interface is designed for ease of use, with a clean dashboard that aggregates chat, email, and ticket data in one place. Key strengths of Desk365 include its integration with Microsoft Teams, making it a natural fit for organizations already using the Teams ecosystem. It also offers a free trial and various pricing tiers, giving businesses flexibility to scale as they grow. Users can customize the chat widget’s appearance, but the customization options are more limited compared to a dedicated WYSIWYG editor. Desk365’s pricing model is tiered but not publicly disclosed on the site; customers are encouraged to request a quote. The platform positions itself as a cost‑effective alternative for small to medium‑sized businesses that need centralized ticket management and basic live chat capabilities. Overall, Desk365 is a solid choice for teams that prioritize ticket tracking and collaboration over advanced AI features. Its integration with Microsoft Teams provides added value for organizations deeply invested in the Microsoft ecosystem.

Eesel offers a suite of AI‑powered tools that cater to customer support, internal help desks, and sales automation. The platform’s AI chatbot can be embedded on websites to provide instant answers to product or service queries, while its AI‑copilot assists agents by drafting replies and suggestions in real time. Eesel’s AI triage feature automatically routes, edits, or tags tickets, improving workflow efficiency for support teams. The AI email writer allows agents to generate email drafts instantly, reducing response time. Eesel integrates with over 100 external applications, including popular CRM and e‑commerce systems such as Zendesk, Freshdesk, Shopify, and Google Docs. This extensive integration ecosystem enables businesses to pull customer data, product information, and support tickets into the AI workflow. While the platform emphasizes automation and agent assistance, it does not provide a dedicated knowledge base or advanced AI‑course hosting. Pricing details are not publicly listed on the site, but Eesel offers a free trial and encourages potential customers to contact the sales team for custom quotes. The platform is positioned as a flexible solution for businesses seeking to augment their support teams with AI, rather than replace them entirely. Overall, Eesel is well‑suited for companies that need AI assistance across multiple channels and want to integrate with existing tools. However, teams that require deep conversational knowledge or a no‑code customization interface may find the platform less comprehensive.

Glassix presents a unified inbox platform that consolidates customer communication across multiple channels, including email, live chat, SMS, WhatsApp, and social media. The platform’s chatbots and conversational AI capabilities are designed to automate routine inquiries and triage tickets before they reach human agents. Glassix’s modular architecture allows teams to create custom workflows that route messages to the appropriate departments or individuals. Key features include real‑time monitoring of all communication channels, a drag‑and‑drop workflow builder, and integration with popular CRMs and e‑commerce platforms. While Glassix offers chatbot functionality, it focuses more on channel management and routing rather than deep AI conversational knowledge or advanced customization. The platform’s pricing structure is tiered, with options for startups, growing businesses, and enterprises, but specific price points are not disclosed on the website; interested users must request a quote. Glassix is best suited for organizations that need a central hub for managing diverse communication channels and automating the routing of messages. Its strengths lie in channel consolidation, real‑time analytics, and workflow automation. However, teams that require an AI‑driven knowledge base or no‑code customization may find Glassix less aligned with their needs.

DevRev is a platform that blends software development, customer support, and product management into a single workspace. Among its features is a live chat widget that teams can embed on their websites to provide immediate assistance to visitors, often used for sales inquiries or product demos. DevRev’s live chat integrates with its ticketing system, automatically converting chat conversations into support tickets for follow‑up. The platform offers a unified view of customer interactions, including chat logs, email, and support tickets, enabling teams to track customer sentiment and prioritize follow‑ups. DevRev emphasizes product road‑mapping and feature requests, so its chat capabilities are often used to capture user feedback for product development. Pricing information is not publicly listed; the company encourages potential customers to sign up for a free trial and contact sales for a customized quote. DevRev is suitable for product‑centric organizations that want to capture real‑time customer feedback and leverage a single tool for development, support, and sales. However, the platform’s AI capabilities are relatively basic, and it does not offer advanced knowledge bases or a no‑code chatbot editor.

Top Hat is an education technology platform that offers AI‑powered tools aimed at enhancing the learning experience for teachers and students. Among its product suite is an AI assistant (Ace) that can be embedded in learning environments to answer course‑related questions, provide study prompts, and facilitate discussions. While Top Hat’s core focus is on education, the AI assistant can be repurposed by internal sales teams to deliver product training, onboarding, and knowledge sharing. Top Hat provides a comprehensive content editor that allows educators to create interactive e‑texts, labs, and quizzes. It also offers integration with learning management systems (LMS) and a robust analytics dashboard to track student engagement. Pricing is not publicly disclosed; the platform offers a free trial and encourages institutions to contact sales for a custom quote. For sales teams that need an internal training platform, Top Hat’s AI assistant can support knowledge transfer and onboarding. However, its primary design is for educational contexts, and it lacks specialized sales automation features such as product catalog integration or lead qualification workflows.

Crisp Chat is a lightweight live‑chat solution that can be embedded on any website using a single line of code. It offers real‑time messaging, shared inboxes, and basic automation such as welcome messages and canned responses. Crisp’s no‑code setup and browser‑based UI make it easy for teams to get started quickly. Key strengths of Crisp include its clean interface, free tier for small teams, and integration with popular CRMs such as HubSpot, Salesforce, and Intercom. The platform also supports chatbots that can be configured via a simple rule‑based interface, though it does not offer advanced AI or natural language understanding. Pricing tiers start at $25/month, with a Pro plan that adds advanced automation, API access, and higher message limits. Crisp Chat is ideal for sales teams looking for a straightforward chat widget that can quickly capture leads and route conversations to a shared inbox. Its simplicity and affordability make it a compelling alternative for startups and small businesses.