Top 7 Alternatives to Tidio for Consulting Firms

Team GPT positions itself as a collaborative AI platform that enables teams to harness multiple large language models for a variety of tasks. The platform offers a unified chat interface that supports GPT‑5, Claude, Gemini, and other models, allowing consulting firms to experiment with different LLMs to find the best fit for their use cases. Team GPT’s strength lies in its context library, which lets users create reusable context snippets that can be shared across projects, ensuring consistency in tone and style. The platform also supports AI assistants that can be connected to company data. This feature is especially valuable for consulting practices that need to pull proprietary reports or internal knowledge into conversations. While the platform’s pricing is not publicly listed, users can contact the sales team for a custom quote, which typically scales based on the number of assistants and usage volume. Team GPT’s modular approach, combined with its ability to integrate with various models, makes it a flexible option for firms that require a wide range of conversational experiences. Key strengths include the ability to access multiple LLMs, a context library for reusable snippets, and the capacity to connect assistants to company data. However, the lack of a visual editor and limited direct integration with e‑commerce platforms may require additional development work for firms looking to embed chat widgets on client portals. Overall, Team GPT offers a powerful set of tools for teams that value model flexibility and internal knowledge sharing, making it a solid alternative for consulting firms that need a versatile AI platform.

EESel.ai is an AI platform focused on automating frontline support, drafting replies, and triaging tickets. Its product suite includes AI Agent, AI Copilot, AI Triage, AI Chatbot, AI Internal Chat, and AI Email Writer. The platform offers over 100+ integrations, including popular tools such as Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify. EESel.ai’s AI chatbot is designed to embed on websites and provide instant answers, while the internal chat solution offers real‑time answers for teams. One of the platform’s core differentiators is its triage functionality, which routes, edits, or tags tickets based on AI analysis. The AI email writer can draft emails and ticket responses, reducing the workload on support teams. While pricing details are not publicly disclosed, businesses can obtain quotes based on the specific modules they require. EESel.ai is particularly well suited for consulting firms that manage a high volume of client inquiries and require automated triage and email drafting. Its extensive integration ecosystem ensures that the platform can plug into existing ticketing and knowledge‑base systems. Key features include AI triage, email drafting, AI chatbot embedding, internal chat, and a broad integration library. The platform’s focus on support automation and ticket management makes it a strong contender for consulting practices that prioritize efficient client communication. However, EESel.ai may lack deep conversational customization and visual editing tools, requiring developers to implement custom front‑end solutions. Additionally, pricing transparency is limited, which could be a concern for firms looking for predictable costs. In summary, EESel.ai offers a comprehensive suite of AI tools for support and ticket management, making it a viable alternative for consulting firms that need robust automation and integration with existing service platforms.

Intercom is a well‑known customer messaging platform that offers live chat, chatbots, and automated workflows. It provides a robust set of tools for lead capture, customer segmentation, and in‑app messaging. Intercom’s chatbot builder allows users to create conversational flows using a visual editor, though it requires some technical setup for deeper customization. The platform integrates with major CRMs, email services, and e‑commerce tools, enabling seamless data flow between marketing, sales, and support teams. Pricing is tiered by feature set, ranging from the Essentials plan at $39/month to the Advanced plan at $95/month, with additional costs for the Pro and Enterprise tiers. Intercom also offers a dedicated chatbot service for complex automation, which can be added to higher tiers. Consulting firms benefit from Intercom’s ability to segment visitors by intent and to trigger personalized messages based on behavioral data. The platform’s help center integration allows teams to create a knowledge base that the chatbot can reference, although it is not as advanced as a dual knowledge‑base system. Strengths include strong CRM integrations, a comprehensive help center, and an active developer community. Weaknesses involve a steeper learning curve for advanced flows and higher cost for enterprise‑scale usage. Overall, Intercom is a powerful tool for consulting practices looking for an all‑in‑one messaging solution that combines live chat, automation, and knowledge base support. Key features: live chat, chatbot builder, help center integration, CRM sync, in‑app messaging, segmentation, workflow automation.

Drift focuses on conversation marketing, offering live chat, chatbots, and email follow‑ups that are tightly integrated with the sales process. The platform’s chatbot builder allows for the creation of guided conversations that qualify leads and route them to the appropriate sales representatives. Drift’s machine learning engine can analyze visitor intent and recommend content in real time. Pricing starts at $400/month for the Marketing plan, with higher tiers for larger enterprises. Drift also offers a dedicated Sales plan that includes advanced features such as meeting scheduling and email automation. For consulting firms, Drift’s strength lies in its ability to qualify prospects, schedule consultations, and deliver personalized content. The platform integrates with major CRMs like Salesforce and HubSpot, making it easier to capture leads and track engagement. However, Drift’s focus on sales may limit its usefulness for firms that require in‑depth support or knowledge‑base integration. The platform also lacks a visual WYSIWYG editor for custom branding; instead, users must rely on CSS styling. Overall, Drift is a robust choice for consulting practices that prioritize lead generation and sales automation. Key features: conversational marketing, lead qualification, meeting scheduling, CRM integration, email automation, content recommendation, AI-powered conversation analytics.

ManyChat is a popular chatbot platform primarily built for social media messaging channels such as Facebook Messenger, WhatsApp, and SMS. It offers a visual drag‑and‑drop builder that lets users create conversational flows without coding. ManyChat’s strengths include its integration with e‑commerce platforms like Shopify, Zapier workflow automation, and audience segmentation based on user behavior. Pricing ranges from a free plan for basic features to a Pro plan at $50/month, which unlocks advanced automation, broadcast messaging, and multi‑user access. Consulting firms can use ManyChat to engage clients on social media, automate appointment scheduling, and deliver targeted content. The platform’s ability to broadcast messages to large audiences makes it useful for marketing campaigns. However, ManyChat’s focus on social media channels means it may not provide a seamless web chat experience on a consulting firm’s own website. Additionally, ManyChat does not natively support a dual knowledge‑base or long‑term memory. Key features: visual flow builder, social media integrations, e‑commerce integration, Zapier automation, audience segmentation, broadcast messaging, multi‑user support. ManyChat is ideal for firms that need to reach clients on social platforms and run automated marketing campaigns. Limitations include lack of web chat widget and advanced knowledge‑base. Overall, ManyChat offers a cost‑effective solution for social‑media‑centric consulting practices. Key features: visual flow builder, social media channel support, e‑commerce integration, Zapier workflows, audience segmentation, broadcast messaging, multi‑user access.

HubSpot’s chatbot builder is part of its inbound marketing CRM suite, offering live chat, conversational forms, and automated workflows. The platform allows users to create chatbots that can answer FAQs, gather contact information, and route conversations to sales or support teams. HubSpot’s strength lies in its tight integration with the HubSpot CRM, allowing lead qualification scores and contact enrichment to be updated in real time. Pricing for the chatbot feature is included in the Marketing Hub Starter plan ($45/month) and scales with higher tiers. Advanced chat functionalities, such as custom code injection and AI responses, require the Enterprise plan. Consulting firms benefit from HubSpot’s ability to capture leads, integrate with marketing automation, and provide a knowledge base through its Help Center. However, the chatbot builder is somewhat limited in terms of visual customization; designers must rely on CSS to tweak appearance. Key strengths include seamless CRM integration, easy lead capture, and a unified inbound marketing workflow. Weaknesses involve higher cost for advanced AI features and limited visual editing. Overall, HubSpot Chatbot is a solid choice for consulting practices deeply invested in the HubSpot ecosystem. Key features: live chat, conversational forms, CRM sync, knowledge base integration, AI responses (Enterprise), workflow automation, custom code injection.