Top 7 Alternatives to Tidio for Graphic Design

Intercom is a widely adopted customer messaging platform that blends live chat, automated bots, and in‑app messaging into a single interface. Designed to grow with businesses, Intercom offers a modular approach where teams can slice and dice the product into messaging, help desk, and product tours. The platform’s conversational bots can be configured without code, using a visual flow builder that guides users through common support or sales scenarios. Intercom’s AI features include automatic response suggestions and the ability to route conversations to the right human agents based on intent. Intercom integrates natively with a plethora of CRMs, marketing automation tools, and e‑commerce platforms, allowing designers to pull product data directly into chat interactions. The platform also provides robust reporting and analytics, enabling teams to monitor engagement metrics such as chat volume, response time, and conversion rates. While Intercom’s primary focus is customer support and sales, its visual editor for in‑app messages and product tours makes it a useful tool for showcasing design portfolios or guiding users through design tools.

Drift is a conversational marketing platform that focuses on generating and qualifying leads through real‑time chat. Its bot framework allows marketers to set up automated conversations that can book meetings, qualify prospects, and push personalized content. Drift’s visual bot builder is designed for non‑technical users, offering drag‑and‑drop blocks that cover a wide range of intent scenarios. The platform excels in integration with sales tools such as Salesforce and HubSpot, enabling seamless handoff from chat to CRM. Drift also offers “Conversational Journeys” that guide visitors through a series of interactions based on their behavior, which can be useful for designers who want to showcase a portfolio or walk clients through design concepts. While Drift’s core strength lies in sales and lead generation, its ability to embed chat widgets on any website and its AI‑driven conversation suggestions make it a solid choice for design agencies looking to capture leads and provide instant support.

Zendesk Chat (formerly Zopim) is part of the Zendesk Customer Experience suite, offering live chat, automated bots, and a knowledge base that can be embedded on any website. The platform’s chat widget can be customized through the Zendesk interface, allowing brands to adjust colors, triggers, and canned responses without coding. Zendesk Chat integrates tightly with Zendesk Support, enabling a seamless ticketing workflow. When a visitor’s issue cannot be resolved automatically, the conversation can be escalated to a support ticket, ensuring a smooth handoff. The platform also offers basic AI bot templates that can answer common questions and collect visitor information. For design teams, Zendesk Chat provides a straightforward way to offer instant support for design services, collect feedback, and route complex queries to the appropriate human designer.

LiveChat is a professional live‑chat solution that offers real‑time messaging, automated bots, and a knowledge base. The platform’s widget can be embedded on any website with a single line of JavaScript, and its visual editor allows users to adjust colors, greetings, and pre‑chat forms. LiveChat’s AI bot can be configured to answer frequently asked questions and collect visitor data. The platform also supports integration with major CRMs, e‑commerce platforms, and marketing tools, making it easy for design agencies to pull product information or track user engagement. Additionally, LiveChat provides a ticketing system that aggregates chat transcripts, enabling teams to manage follow‑ups and support requests efficiently.

Freshchat, part of the Freshworks suite, is a modern messaging platform that combines live chat, bots, and AI assistants. The platform offers a drag‑and‑drop bot builder and AI‑powered suggestions that help agents resolve issues faster. Freshchat’s widget can be embedded on any site, and its visual editor allows designers to align the chat interface with brand colors and typography. The platform integrates with Freshsales, other Freshworks products, and popular CRMs. It also supports automated workflows that trigger email follow‑ups or change ticket status based on chat events. For design agencies, Freshchat can be used to provide instant support for design services, gather feedback, and qualify leads. Freshchat also offers a knowledge base that can be displayed within the chat window, allowing visitors to find answers independently.

Bold360, part of the LogMeIn suite, is an AI‑powered chat platform that offers sophisticated conversational agents and knowledge management. The platform’s chat widget can be embedded on any website and features a visual editor for aligning branding. Bold360’s AI engine can answer common questions automatically and can be trained on custom data sets. The platform includes a knowledge base that can be searched in real time, and it offers analytics dashboards that track conversation metrics. For design teams, Bold360 can be used to provide instant support, collect client feedback, and surface portfolio items through conversational search. Bold360 also offers integrations with major CRMs and marketing automation tools, allowing chat data to flow into existing workflows.