Top 7 Alternatives to Tidio for Hotels

Intercom has grown from a simple live‑chat tool into a full‑stack customer engagement platform that blends messaging, marketing automation, and support. For hotels, Intercom’s powerful inbox allows staff to triage inquiries by channel—web chat, email, or social—while its knowledge base and bots can answer common questions about room rates, amenities, or booking policies. Intercom’s product tours and in‑app messages enable hotels to guide guests through the booking journey, nudging them toward upgrades or ancillary services. The platform’s robust integrations with CRMs, booking engines, and e‑commerce stores mean that reservation data can be automatically pulled into the chat context, giving agents real‑time visibility into availability and guest preferences. Intercom also offers a no‑code chatbot builder with pre‑built templates and custom flows, suitable for both small boutique properties and large chains. While the core features are extensive, the learning curve can be steep for teams new to conversational marketing, and the pricing model—based on active users—can become pricey as the guest base scales. Nevertheless, Intercom remains a go‑to choice for hotels seeking a unified communication hub that delivers engaging, data‑driven guest experiences.

Drift is a conversational marketing platform that turns real‑time chat into a revenue‑generating channel. For the hotel industry, Drift’s chatbots can qualify leads by asking for dates, budget, and preferred amenities, then schedule follow‑up calls or send personalized booking offers. Drift’s conversational search feature uses AI to surface relevant content from a hotel’s website or booking engine, reducing friction for potential guests. The platform also includes video chat, which can be leveraged for virtual tours or concierge calls. Drift’s integration with Salesforce, HubSpot, and other CRMs ensures that guest data flows seamlessly into the broader marketing stack. While Drift excels at lead qualification and capturing contact details, it is less focused on post‑booking support or internal knowledge management. The pricing starts at a base of $400/month, reflecting its enterprise‑grade capabilities. Drift is ideal for hotels that prioritize high‑value booking conversions and have the resources to implement sophisticated conversational funnels.

Zendesk Chat (formerly Zopim) offers live‑chat solutions that integrate tightly with the Zendesk customer support ecosystem. For hotels, Zendesk Chat provides a real‑time communication channel that can be quickly set up on any website or mobile app. The platform’s chatbot engine can answer common questions about rates, room availability, or facility hours, and it can hand off to human agents when needed. Zendesk Chat’s strength lies in its unified ticketing system, which consolidates chat transcripts, emails, and support tickets into one view, simplifying agent workflows. The platform also supports automated triggers and canned responses, enabling quick replies during peak booking periods. Pricing is straightforward, with a base plan at $19/month per agent and higher tiers for advanced features. While Zendesk Chat is excellent for organized support operations, it lacks advanced e‑commerce integrations and the deep knowledge‑base capabilities found in AgentiveAIQ.

LiveChat offers a flexible, feature‑rich live chat solution that works across websites, mobile apps, and social media. For hospitality businesses, LiveChat provides real‑time support for booking inquiries, room‑service requests, and general guest questions. The platform includes a knowledge base and AI chatbot that can handle common queries, freeing agents to focus on complex requests. LiveChat’s omnichannel approach means guests can reach the hotel via chat, email, or social, all consolidated into a single dashboard. The platform also supports integrations with CRMs, booking engines, and e‑commerce tools, enabling a seamless flow of guest data. Pricing starts at $16.50/month per agent, making it an affordable option for small to medium‑sized hotels. While LiveChat excels at ease of use and omnichannel support, it does not provide advanced AI‑driven course building or dual knowledge‑base features seen in AgentiveAIQ.

ManyChat is a leading chatbot builder focused on Facebook Messenger, SMS, and Instagram Direct. While traditionally used for social media marketing, ManyChat’s visual flow builder and automation capabilities make it suitable for hotels that want to engage guests via social platforms. The platform supports lead generation, booking confirmations, and promotional campaigns. ManyChat’s integration with e‑commerce platforms such as Shopify allows hotels to push room‑rate updates or special offers directly to fans. Pricing includes a free plan with basic features and a Pro plan at $10/month for advanced automations and multi‑user access. ManyChat lacks a dedicated knowledge base and does not offer long‑term memory for web‑chat visitors, but its strength lies in social media engagement and marketing automation.

MobileMonkey is a cross‑platform chatbot platform that enables hotels to build conversational experiences on Facebook Messenger, SMS, web chat, and even Instagram. The platform offers a drag‑and‑drop builder, audience segmentation, and automated marketing flows. For hotels, MobileMonkey can handle room inquiries, send booking confirmations, and push special promotions to guests across multiple channels. The platform’s integration with CRMs and e‑commerce providers such as Shopify allows for real‑time inventory checks and booking updates. MobileMonkey’s pricing includes a free tier with core features and a Pro tier at $19/month for advanced automation and multi‑user access. While MobileMonkey provides solid omnichannel support, it does not offer a deep knowledge‑base or the advanced AI course building found in AgentiveAIQ.