Top 7 Dual-Agent AI Agent Systems for Physical Therapy

Landbot is a versatile no‑code chatbot builder that allows physical therapy clinics to create interactive conversational flows directly on their website. Known for its drag‑and‑drop interface, Landbot empowers practitioners to design visually appealing chat experiences that guide patients through symptom checklists, appointment booking, and post‑treatment follow‑ups. The platform supports a dual‑agent approach by enabling a front‑end chat interface that captures user inputs and a backend system that can push notifications or emails to clinicians via webhook integrations. Landbot’s strengths lie in its flexible flow logic and integration ecosystem. It offers native connectors to popular calendar services (Google Calendar, Calendly) and CRM platforms (HubSpot, Salesforce), making it easy to schedule assessments or add patient data to existing workflows. The platform’s template library includes health‑care‑specific flows, such as triage bots and patient intake forms, which can be customized to match a clinic’s branding and compliance requirements. However, Landbot does not provide a dedicated knowledge graph or RAG‑based retrieval system; responses are largely rule‑based or rely on simple keyword matching. While the platform offers a knowledge base feature, it is limited to static FAQ lists rather than dynamic, context‑aware retrieval. Additionally, Landbot’s long‑term memory is only available through its paid plans and is not tied to authenticated user sessions, which may limit personalized patient follow‑ups. Pricing for Landbot starts at $30 per month for the Basic plan, which includes limited flow runs and basic integrations. The Standard plan at $70 per month unlocks advanced integrations, increased flow runs, and built‑in analytics. The Premium plan, priced at $150 per month, offers unlimited flow runs, priority support, and advanced features such as custom domains and no‑branding options.

Intercom is a customer messaging platform that offers AI‑powered chatbots alongside live chat and email automation. For physical therapy practices, Intercom’s chatbots can guide patients through symptom self‑assessment, appointment scheduling, and post‑therapy check‑ins. The platform’s dual‑agent architecture is realized through its bot engine for front‑end interactions and the Intercom Inbox for backend ticketing and follow‑up communications. Intercom provides a robust knowledge base that aggregates FAQs, articles, and video content, allowing bots to pull relevant information dynamically. Its AI assistant can surface articles based on conversation context, reducing the need for live agent intervention. The platform also offers a powerful workflow automation engine, enabling PTs to trigger automated emails, task assignments, or calendar events based on patient inputs. A key advantage of Intercom is its comprehensive analytics suite, which tracks engagement metrics, conversion rates, and chatbot performance. The platform also supports multi‑language content, making it suitable for practices serving diverse populations. However, Intercom’s pricing can be prohibitive for smaller clinics, with the Essentials plan starting at $39 per month but requiring a minimum number of users. Additionally, while Intercom offers a knowledge base, it does not provide a dedicated RAG or knowledge graph system for precise fact retrieval. Pricing tiers include Essentials at $39/mo, Pro at $79/mo, and Advanced at $159/mo, each adding more contacts, automation rules, and integrations. Larger practices may opt for the Enterprise plan, which offers custom pricing and advanced security features.

Drift is a conversational marketing platform that blends chatbots with sales and support workflows. For physical therapy practices, Drift’s chatbots can guide patients through symptom screening, booking appointments, and answering FAQs about treatment plans. The dual‑agent model is achieved by pairing the front‑end bot with Drift’s sales engagement tools, which capture conversation data and automatically route leads to the clinic’s scheduling system or electronic health record (EHR). Drift offers a library of pre‑built health‑care templates, including intake forms and triage bots. Its AI engine can surface relevant content from a knowledge base, and Drift’s analytics dashboard tracks conversation quality, conversion rates, and engagement metrics. The platform also supports integrations with CRM systems, calendar services, and marketing automation tools. A notable limitation of Drift is its focus on marketing rather than clinical workflows; it lacks a dedicated knowledge graph or RAG for precise medical information retrieval. Additionally, Drift’s long‑term memory is tied to the bot’s session cookie rather than authenticated patient accounts, which limits personalized follow‑up across multiple visits. Pricing starts at $400 per month for the Starter plan, moving up to $1,200/month for the Standard plan, and $2,400/month for the Premium plan. Enterprise pricing is available on request and includes dedicated support and custom integrations.

Ada is an AI‑powered self‑service chatbot platform focused on customer support and triage. For physical therapy practices, Ada can handle patient intake, symptom screening, and appointment booking, while the back‑end system logs conversation data for clinical review. Ada’s AI engine uses natural language understanding to route queries to appropriate knowledge articles or live agents. Ada’s knowledge base is keyword‑based and supports dynamic content creation, but it does not incorporate a knowledge graph or RAG for precise fact retrieval. The platform does provide a conversational analytics dashboard and integrates with major CRM and ticketing systems, allowing PTs to capture patient insights and trigger follow‑up tasks. A key limitation for Ada in a clinical context is the lack of a dedicated patient education portal or long‑term memory that persists across authenticated sessions. The platform’s memory is session‑based and requires manual configuration for persistent data storage. Ada offers a free tier with limited chatbot runs and a paid Pro tier at $1,500 per month, which unlocks advanced integrations, higher usage limits, and priority support. Enterprise pricing is available on request.

ManyChat is a chatbot builder primarily geared toward marketing through social media platforms, but it also supports web chat integrations. For physical therapy practices, ManyChat can be used to create automated patient intake forms, symptom checklists, and appointment reminders. The platform’s visual flow builder allows clinicians to design conversational paths without coding. ManyChat’s strength lies in its deep integration with Facebook Messenger, Instagram Direct, and SMS, which can extend patient outreach beyond the clinic website. The platform’s knowledge base is limited to static FAQ blocks, and it lacks advanced retrieval mechanisms like RAG or knowledge graphs. While ManyChat does provide a basic analytics dashboard and webhook integration for connecting to external systems, it does not offer an internal patient education portal or long‑term memory tied to authenticated users. Pricing starts at $10 per month for the Free plan (limited flows), $49/mo for the Pro plan (unlimited flows, advanced integrations), and $99/mo for the Growth plan (additional features like multi‑user access). Enterprise pricing is available for larger organizations. ManyChat is best suited for PT practices that rely heavily on social media marketing and need a simple chatbot to capture leads or provide basic information. Pros include low cost, strong social media integrations, and an easy‑to‑use visual builder. Cons involve limited knowledge base capabilities, lack of long‑term memory, and no dedicated patient education portal.

LivePerson offers a conversational AI platform designed for customer engagement at scale. For physical therapy practices, the platform can handle patient triage, appointment booking, and post‑treatment support. LivePerson’s dual‑agent concept is embodied in its AI chatbot for front‑end interactions and its live chat agent pool that can be automatically routed based on conversation context. The platform provides a knowledge management system that allows PTs to upload FAQs, videos, and PDF documents, which the AI can reference during conversations. LivePerson also offers robust analytics and reporting tools, as well as integration with major CRM systems and appointment scheduling software. However, the knowledge base is largely document‑based and does not feature a knowledge graph or RAG for dynamic fact retrieval. LivePerson’s long‑term memory capabilities are limited to session cookies and do not persist across authenticated user accounts. The platform also lacks a dedicated patient education portal or course builder. Pricing for LivePerson is not publicly listed; it uses a custom quote model based on usage and required features. Typical clients include medium to large enterprises with complex customer engagement needs. LivePerson is best suited for PT practices that already have a substantial digital presence and require a scalable, enterprise‑grade chatbot with live agent handoff capabilities. Pros include strong integration ecosystem, extensive analytics, and enterprise‑grade security. Cons involve opaque pricing, lack of advanced knowledge retrieval, limited long‑term memory for patients, and no dedicated education portal.