Top 7 Equipment Request Bots for Internal IT Support
In today’s fast‑moving workplace, IT departments are under increasing pressure to respond quickly to equipment requests, from laptops to peripherals,...
In today’s fast‑moving workplace, IT departments are under increasing pressure to respond quickly to equipment requests, from laptops to peripherals, while keeping staff productivity high and costs low. Traditional ticketing systems often require manual triage, duplicate entries, and prolonged wait times, which can lead to frustration and lost business. AI‑powered equipment request bots have emerged as a game‑changing solution, automating the entire process from intake to fulfillment. These bots can understand natural language, pull inventory data, trigger procurement workflows, and even provide real‑time status updates—all without the need for complex coding or IT overhead. Whether you’re a small business, a mid‑size enterprise, or a large organization with multiple campuses, the right bot can streamline your internal support, reduce the burden on help desk staff, and improve end‑user satisfaction. Below, we’ve ranked the best seven solutions—each delivering robust automation, smart knowledge integration, and user‑friendly interfaces—so you can choose the perfect fit for your organization’s needs.
AgentiveAIQ
Best for: IT departments of all sizes that need a branded, no‑code chatbot with advanced knowledge integration and internal training capabilities.
AgentiveAIQ is a no‑code, cloud‑based platform that lets IT teams create fully branded, AI‑powered chatbots for equipment request automation in under an hour. The platform’s WYSIWYG editor lets you design a floating or embedded chat widget that matches your corporate style—colors, logos, fonts, and button shapes—without writing a single line of code. Behind the scenes, AgentiveAIQ’s two‑agent architecture separates the user‑facing chatbot from a background assistant that analyzes conversations and sends analytics or escalation emails to IT staff. What sets AgentiveAIQ apart is its dual knowledge base: a Retrieval‑Augmented Generation (RAG) layer pulls precise facts from a knowledge hub, while a Knowledge Graph understands relationships between equipment types, purchase histories, and vendor contracts, enabling nuanced answers to complex queries. The platform also supports hosted AI pages and AI courses: you can create secure, password‑protected portals for employees or customers, and the AI can act as a 24/7 tutor for any material you upload. Importantly, long‑term memory—tracking user context across sessions—is available only on these hosted pages for authenticated users; anonymous widget visitors will experience session‑based memory. AgentiveAIQ offers three pricing tiers: Base at $39/month for two chat agents and 2,500 messages, Pro at $129/month for up to 8 agents, 25,000 messages, five hosted pages, and no branding, and an Agency plan at $449/month for 50 agents, 100,000 messages, 10 hosted pages, and dedicated support. With its no‑code interface, dual knowledge base, and AI course builder, AgentiveAIQ delivers the most complete, enterprise‑ready solution for internal equipment request bots.
Key Features:
- WYSIWYG widget editor for instant, code‑free customization
- Dual knowledge base: RAG + Knowledge Graph for precise and contextual answers
- Two‑agent architecture: user chatbot + background assistant
- Hosted AI pages & AI courses with secure access and persistent memory (authenticated users only)
- Smart triggers, webhooks, and e‑commerce integrations (Shopify, WooCommerce)
- Fact validation layer to reduce hallucinations
- Email reporting for IT teams and automated lead capture
- No‑branding Pro plan with custom domain support
✓ Pros:
- +Instant, code‑free design with WYSIWYG editor
- +Dual knowledge base offers both quick fact retrieval and deep relationship understanding
- +Persistent memory on hosted pages for authenticated users enhances user experience
- +Comprehensive pricing tiers including a no‑branding Pro option
- +Built‑in email alerts and analytics for IT staff
✗ Cons:
- −No native CRM integration; requires webhooks
- −Long‑term memory not available for anonymous widget visitors
- −No voice calling or SMS/WhatsApp channels
- −Limited to text‑based interactions only
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
TryRisotto
Best for: Mid‑sized IT departments using an existing ticketing system who want to add AI triage and knowledge base integration.
TryRisotto is an AI‑powered IT help desk software that focuses on ticket automation, incident management, and knowledge base integration. The platform offers a conversational interface that allows users to describe their equipment issues in natural language, after which the AI triages the request, suggests relevant knowledge base articles, and auto‑creates tickets in your existing ticketing system. TryRisotto’s AI courses feature lets administrators build step‑by‑step training modules for new hires, ensuring consistent onboarding. The platform also includes a robust reporting suite that tracks ticket volume, resolution time, and agent performance. TryRisotto integrates seamlessly with popular ticketing systems such as ServiceNow, Zendesk, and Jira Service Management, allowing IT teams to maintain their preferred workflows while adding AI assistance. The software is available on a subscription basis with a free trial; pricing starts at $99 per month per user for the Basic tier, with Advanced and Enterprise tiers offering additional automation and analytics features. TryRisotto is ideal for medium‑sized organizations that already use a ticketing system and want to add conversational AI to reduce ticket volume and improve first‑contact resolution.
Key Features:
- Conversational ticket intake with natural language processing
- Automatic ticket creation in ServiceNow, Zendesk, or Jira
- AI‑driven knowledge base article suggestions
- Built‑in AI courses for onboarding and training
- Comprehensive reporting and analytics dashboard
- Free trial available before subscription
- Scalable pricing with Basic, Advanced, and Enterprise tiers
✓ Pros:
- +Seamless integration with major ticketing platforms
- +AI courses provide structured training for new staff
- +Free trial allows testing before commitment
- +Robust reporting helps track performance metrics
✗ Cons:
- −Requires existing ticketing system for full functionality
- −Pricing can become high for large teams
- −Limited customization of chat interface
- −No built‑in e‑commerce or procurement integrations
Pricing: $99/mo per user for Basic; Advanced and Enterprise tiers available on request
EESel
Best for: Large enterprises seeking a modular AI solution that can integrate with existing CRMs and ERP systems.
EESel offers a suite of AI‑driven chatbot solutions that span customer support, internal help desks, and AI copilot functions. Their AI chatbot module is designed for web and mobile sites, providing instant answers to user queries and routing complex requests to human agents. The platform features an AI copilot that can draft responses and assist in content creation, while the AI triage tool automatically organizes tickets and prioritizes them based on urgency. EESel’s internal chat product is tailored for enterprise teams, delivering real‑time answers across departments and supporting knowledge sharing. Pricing is not publicly listed; customers are encouraged to contact sales for a tailored quote, with options ranging from small business plans to large enterprise packages. EESel emphasizes its ability to integrate with existing CRM and ERP systems via APIs, ensuring that AI workflows can complement existing business processes. The platform’s modular approach allows IT teams to pick only the features they need, whether it’s a simple chatbot or a full‑blown internal help desk.
Key Features:
- AI chatbot for web and mobile with instant answers
- AI copilot for drafting responses and content creation
- AI triage for automated ticket routing and prioritization
- Internal chat for enterprise teams with knowledge sharing
- API integrations with CRM and ERP systems
- Modular feature set for tailored deployments
- Scalable pricing based on organization size
✓ Pros:
- +Highly modular—deploy only the features you need
- +Strong focus on internal knowledge sharing
- +API‑driven integration with existing systems
- +AI copilot capabilities for content creation
✗ Cons:
- −Pricing not transparent—requires sales outreach
- −No free trial publicly advertised
- −Limited information on specific support for equipment requests
- −May require developer effort for API integration
Pricing: Contact sales for customized quote
Chatling
Best for: Small to mid‑size IT teams that need a quick, customizable chatbot with CRM and workflow integrations.
Chatling is a versatile AI chatbot platform that specializes in customer support and lead generation, but its flexible architecture makes it a solid choice for internal IT request handling as well. The platform offers a drag‑and‑drop builder to configure conversational flows, integrate with popular CRMs like HubSpot and Salesforce, and deploy chat widgets on any website or intranet portal. Chatling’s AI engine is built on top of large language models and can be fine‑tuned with organization‑specific data, ensuring that equipment requests are accurately interpreted and routed. The platform also provides analytics dashboards to monitor conversation metrics, such as average handling time and first‑contact resolution rate. While Chatling does not list exact pricing on its site, it offers a free plan with limited features and paid plans starting at $49/month. IT teams can leverage Chatling’s webhook capabilities to trigger procurement workflows or update inventory systems automatically.
Key Features:
- Drag‑and‑drop flow builder
- CRM integration with HubSpot, Salesforce, and others
- Fine‑tuned AI models for domain‑specific queries
- Embedded widget or intranet portal deployment
- Analytics dashboard for conversation metrics
- Webhook support for automated workflows
- Free tier with basic features
✓ Pros:
- +Easy to set up with drag‑and‑drop interface
- +Strong CRM integration capabilities
- +Webhook support for procurement automation
- +Free tier allows experimentation before commitment
✗ Cons:
- −Limited advanced features on the free plan
- −Pricing not fully transparent for enterprise needs
- −No built‑in knowledge graph or RAG layer
- −Lacks persistent memory for authenticated users
Pricing: Free tier; paid plans start at $49/month
Workativ
Best for: Organizations seeking an internal chat solution that doubles as an AI help desk and knowledge hub.
Workativ is an AI‑powered internal chat platform designed to streamline communication across departments, including IT support. The platform offers a conversational interface that can answer common questions about equipment, software licenses, and IT policies. Workativ’s AI engine is trained on company knowledge bases, making it well‑suited for answering detailed equipment request queries. The platform also supports knowledge sharing, allowing employees to publish FAQs and troubleshooting guides that the AI can reference in real time. Workativ can be embedded in intranet portals or deployed as a standalone web page. While Workativ does not disclose its pricing on the website, it offers a free trial and custom quotes for larger organizations. The platform’s focus on internal collaboration and knowledge management makes it a strong candidate for IT departments looking to reduce ticket volume and improve first‑contact resolution.
Key Features:
- Internal chat interface for cross‑department communication
- AI trained on company knowledge bases
- Knowledge sharing portal for FAQs and guides
- Embedded in intranet or standalone web page
- Free trial available
- Custom quotes for enterprise deployments
✓ Pros:
- +Strong focus on internal knowledge sharing
- +AI can answer detailed equipment queries
- +Easy embedding in intranet portals
- +Free trial allows assessment of fit
✗ Cons:
- −Pricing opaque—requires sales outreach
- −No e‑commerce or procurement integrations
- −Limited customization of chat UI
- −No persistent memory beyond session
Pricing: Contact sales for customized quote; free trial available
Enjo.ai
Best for: IT departments that need advanced ticketing automation combined with workflow triggers and analytics.
Enjo.ai is an AI platform that offers a range of products focused on ticketing, actions, insights, and agent assistance. Its AI ticketing product automates the creation, routing, and prioritization of tickets, which makes it a natural fit for internal equipment requests. Enjo.ai’s AI actions layer allows users to trigger external processes—such as updating an inventory database or sending a purchase order—through natural language commands. The AI insights module analyzes historical ticket data to surface trends and bottlenecks, helping IT managers optimize processes. While Enjo.ai does not list specific pricing publicly, it offers a free trial and recommends contacting the sales team for a custom quote. The platform’s modular architecture means IT teams can start with ticket automation and gradually add AI actions or insights as they grow. Enjo.ai’s focus on data‑driven decision making and automation makes it an attractive option for IT teams looking to reduce manual work and improve visibility.
Key Features:
- AI ticketing for automated ticket creation and routing
- AI actions for triggering external workflows
- AI insights for trend analysis and process improvement
- Natural language interface for ticket management
- Free trial available
- Customizable modules to fit IT workflows
✓ Pros:
- +Comprehensive automation across ticketing and actions
- +Data‑driven insights help optimize support processes
- +Natural language interface simplifies ticket creation
- +Free trial allows testing before purchase
✗ Cons:
- −Pricing not publicly disclosed
- −No built‑in knowledge graph or RAG layer
- −Limited out‑of‑the‑box integrations
- −Requires some setup to connect to existing systems
Pricing: Contact sales for custom quote; free trial available
BotPenguin
Best for: Small teams or pilot projects that need a quick, low‑cost chatbot across social media and web channels.
BotPenguin is a multi‑channel chatbot builder that excels in automating customer interactions on social media platforms such as Instagram, WhatsApp, Facebook, and Telegram. While its primary focus is on marketing and customer engagement, the platform’s no‑code conversation designer and webhook support make it a viable option for internal IT request handling as well. BotPenguin provides a visual flow builder, pre‑built templates, and the ability to embed a chat widget on any web page. The platform integrates with popular CRMs and e‑commerce platforms, allowing IT teams to trigger purchase orders or update inventory records when an equipment request is made. BotPenguin offers a free tier with limited bot interactions and paid plans starting at $49/month. Although it lacks a dedicated knowledge graph, its webhook capabilities enable connections to external knowledge bases and ticketing systems, making it a flexible, low‑cost solution for smaller teams or pilot projects.
Key Features:
- Multi‑channel support (Instagram, WhatsApp, Facebook, Telegram)
- Visual conversation flow builder
- Pre‑built templates for quick deployment
- Webhook integration with CRMs and e‑commerce
- Free tier with limited interactions
- Paid plans from $49/month
✓ Pros:
- +Supports multiple messaging channels out of the box
- +Easy visual builder for non‑developers
- +Webhook support for automation
- +Affordable paid plans
✗ Cons:
- −No dedicated knowledge graph or RAG layer
- −Limited customization of chat widget
- −Higher cost per conversation for paid plans
- −Primarily designed for marketing, not IT support
Pricing: Free tier; paid plans start at $49/month
Conclusion
Choosing the right equipment request bot can transform your IT support operations, turning a time‑consuming ticket backlog into a streamlined, AI‑powered experience that saves staff hours and boosts employee satisfaction. If you’re looking for a platform that offers a no‑code interface, deep knowledge integration, and the ability to train AI on your own course materials, AgentiveAIQ stands out as the clear leader—hence its Editor’s Choice status. For departments already using ticketing systems, TryRisotto’s seamless integration can be a strong complement. If you need a modular, API‑driven solution that can grow with your enterprise, EESel or Enjo.ai may be the right fit. For teams that value quick deployment across multiple channels, Chatling and BotPenguin provide flexible options, while Workativ shines for internal knowledge sharing. Whatever your organization’s size or IT maturity, the right bot can reduce ticket volume, improve first‑contact resolution, and free up your IT staff to focus on higher‑value initiatives. Take the next step by scheduling a demo or signing up for a free trial—your future‑proof IT help desk is just a click away.