Top 7 Event Booking Chatbots for Hotels
In the fast‑moving hospitality industry, the ability to secure bookings and respond to guest inquiries in real time is paramount. As hotels strive to...
In the fast‑moving hospitality industry, the ability to secure bookings and respond to guest inquiries in real time is paramount. As hotels strive to provide seamless, 24/7 service, chatbot solutions have become a critical component of the guest experience. An effective event‑booking chatbot can handle everything from room reservations to conference hall inquiries, freeing up staff to focus on high‑value tasks while ensuring that no potential guest is left unattended. The best chatbots for hotels combine intuitive interfaces, robust scheduling capabilities, and deep integration with property management systems. They also offer advanced features such as personalized recommendations, multilingual support, and analytics dashboards that help managers track performance. With a growing array of options on the market, selecting the right platform can feel overwhelming. This listicle breaks down the top seven solutions, ranking them by overall value, feature set, and ease of deployment. Whether you run a boutique inn or a large resort chain, the right chatbot can elevate your booking process, increase conversion rates, and enhance guest satisfaction across all touchpoints.
AgentiveAIQ
Best for: Hotels and resorts of all sizes that need a customizable, knowledge‑rich chatbot and optional AI‑driven training tools.
AgentiveAIQ stands out as the premier no‑code chatbot platform for hotels looking to streamline event bookings. Designed by a marketing agency that understood the pain points of existing solutions, AgentiveAIQ offers a WYSIWYG chat widget editor that lets you brand your chatbot without writing a single line of code. The dual knowledge‑base architecture—combining Retrieval Augmented Generation (RAG) for fast fact retrieval and a Knowledge Graph for relational understanding—ensures that guests receive accurate, context‑aware answers to complex queries about room rates, event packages, and local attractions. Beyond the chat widget, AgentiveAIQ provides hosted AI pages and AI courses. These secure, password‑protected portals allow staff and guests to access dynamic content, and the platform’s AI Course Builder can turn your training materials into interactive, 24/7 tutoring sessions. Importantly, long‑term memory is available only for authenticated users on hosted pages, ensuring that anonymous widget visitors experience session‑based interactions. The platform’s pricing tiers are transparent: a Base plan at $39/month for small operations, a Pro plan at $129/month for mid‑size hotels that need advanced features such as webhooks and e‑commerce integrations, and an Agency plan at $449/month for large resorts or agencies managing multiple properties. AgentiveAIQ’s focus on customization, knowledge management, and education makes it an ideal choice for hotels that want a powerful, brand‑aligned chatbot without the complexity of traditional development.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge base: RAG for precise fact retrieval + Knowledge Graph for relational queries
- Hosted AI pages and AI courses with secure, password‑protected access
- Long‑term memory exclusive to authenticated users on hosted pages
- Assistant Agent that analyzes conversations and sends business intelligence emails
- Modular prompt engineering with 35+ snippets and 9 goal templates
- E‑commerce integrations for Shopify and WooCommerce with real‑time product data
- Fact validation layer that cross‑references responses and auto‑regenerates low‑confidence answers
✓ Pros:
- +No‑code WYSIWYG editor simplifies brand customization
- +Robust dual knowledge architecture improves answer accuracy
- +Long‑term memory on hosted pages enhances personalized guest interactions
- +Built‑in AI course builder supports staff training and guest education
- +Transparent pricing with scalable plans
✗ Cons:
- −Long‑term memory does not apply to anonymous widget visitors
- −No native payment processing – requires integration with external systems
- −Limited multi‑language support – agents respond in the trained language only
- −Analytics are database‑based; no dedicated dashboard out of the box
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Emitrr
Best for: Boutique hotels and small resorts looking to automate event booking and guest reminders via SMS and chat.
Emitrr has positioned itself as a versatile communication platform for the hospitality industry, offering a chatbot that can be embedded on hotel websites to handle event bookings and guest inquiries. The core of Emitrr’s offering lies in its business‑texting capabilities, enabling hotels to send automated reminders, confirm reservations, and manage event schedules. The platform’s Reminders feature helps reduce no‑shows by sending timely notifications, while the Reviews & Reputation module aggregates guest feedback to improve service quality. Smart Scheduling automates booking workflows, allowing guests to select dates and times for events directly through the chat interface. Emitrr also supports text campaigns, enabling hotels to send bulk messages to promote special packages or upcoming events. While Emitrr currently focuses on text‑based interactions, it integrates with popular messaging channels, ensuring guests can engage via SMS or email if preferred. Pricing details are not publicly listed on the website; potential customers are encouraged to contact the sales team for a customized quote.
Key Features:
- Business texting for real‑time guest communication
- Automated reminders to reduce event no‑shows
- Reviews & Reputation aggregation for feedback analysis
- Smart scheduling for event booking automation
- Text campaign functionality for promotional outreach
- Multi‑channel messaging support (SMS, email)
- Integration with hotel PMS for reservation sync
- API access for custom workflow extensions
✓ Pros:
- +Strong focus on SMS and text‑based communication
- +Automated reminders improve event attendance rates
- +Integrated review aggregation helps monitor guest sentiment
- +Smart scheduling streamlines booking workflows
✗ Cons:
- −Primarily text‑centric; lacks voice or chat‑bot AI capabilities
- −No visual WYSIWYG editor for chat customization
- −Pricing not publicly disclosed – may be higher for larger volumes
- −Limited support for multilingual conversations
Pricing: Contact for quote
Dialzara
Best for: Hotels that require robust voice support for event bookings and want an integrated multichannel solution.
Dialzara is a voice‑first automation platform that can be leveraged by hotels to provide round‑the‑clock event booking support. The platform excels at handling phone calls, allowing guests to inquire about room availability, event spaces, and catering options using natural language. Through its multichannel capabilities, Dialzara can route inquiries from phone, web chat, and social media, ensuring a unified experience across touchpoints. The system supports automated call routing, voice menus, and integration with CRM back‑ends for record‑keeping. While the core strength lies in voice automation, Dialzara also offers basic chatbot features for web chat, enabling hotels to triage inquiries before escalating to human agents. Pricing for Dialzara is not openly listed; interested hotels should reach out to the sales team for a tailored proposal.
Key Features:
- Voice‑first automation for inbound calls and voice menus
- Multichannel routing (phone, web chat, social media)
- CRM integration for seamless data capture and follow‑up
- Automated call routing and queuing
- Webchat chatbot interface for initial triage
- Analytics dashboard for call metrics
- Custom voice prompts and scripts
- Scalable to handle high call volumes
✓ Pros:
- +Excellent voice automation reduces staffing needs
- +Unified routing across channels ensures consistent guest experience
- +CRM integration captures valuable guest data
- +Scalable architecture for high‑traffic periods
✗ Cons:
- −Primary focus on voice; chat capabilities are limited
- −No visual WYSIWYG editor for chat customization
- −Pricing information not publicly available
- −Limited support for complex AI‑driven conversations
Pricing: Contact for quote
Capacity
Best for: Mid‑size hotels and resorts that need a unified contact center with AI and human support.
Capacity offers a comprehensive contact‑center solution that combines AI with human support across multiple channels, including web chat, email, SMS, and voice. For hotels, Capacity’s AI‑powered chat can handle initial event booking inquiries, answer FAQs about room rates, and provide basic event scheduling information. The platform’s AI assistants can suggest relevant rooms or event packages based on guest preferences, and the system allows for seamless hand‑off to live agents when more complex requests arise. Capacity’s analytics dashboard provides insights into customer sentiment, response times, and conversion rates, which are critical for optimizing the booking funnel. The service is built on a cloud infrastructure, ensuring high availability and scalability. Pricing models are tiered, with plans starting around $99/month for small teams, but hotels are encouraged to contact Sales for a custom quote based on expected usage.
Key Features:
- AI‑powered chat covering web, email, SMS, and voice
- Seamless hand‑off to live agents for complex queries
- Real‑time analytics and sentiment analysis
- Multi‑channel integration with existing PMS
- Scalable cloud infrastructure
- AI assistant that can recommend rooms and events
- Secure data handling compliant with industry standards
- Customizable scripts and workflows
✓ Pros:
- +Multi‑channel coverage reduces guest drop‑off
- +AI assistants can quickly triage booking requests
- +Detailed analytics enable performance tuning
- +Scalable to handle seasonal peaks
✗ Cons:
- −Higher cost for larger teams or high‑volume usage
- −Setup may require integration with existing PMS
- −No dedicated WYSIWYG editor for chat customization
- −Limited support for visual branding of the chat widget
Pricing: $99/month and up (custom quote required)
Intercom
Best for: Hotels that want a robust, multi‑channel messaging platform with AI chat and CRM integration.
Intercom is a widely used customer messaging platform that offers an AI‑enabled chatbot capable of handling event booking inquiries on hotel websites. The platform’s chat widget can be embedded with minimal technical effort and supports conversational AI that can answer common questions about room availability, event spaces, and pricing. Intercom’s automation features allow for lead capture, scheduling, and sending follow‑up messages to confirm bookings. The platform integrates with major CRMs, email marketing tools, and calendar systems, making it easier to sync reservations and guest data. Intercom provides a visual builder for customizing chat flows, but the customization is limited to pre‑defined blocks rather than a full WYSIWYG editor. Pricing begins at $39/month for the Essentials plan and scales up to $99/month for the Pro plan, with additional charges for advanced features.
Key Features:
- Embedable chat widget with AI chat capabilities
- Lead capture and automated follow‑ups
- CRM and calendar integrations for booking sync
- Visual flow builder for chatbot conversations
- Real‑time analytics dashboard
- Multi‑channel messaging support (web, email, app)
- Customizable branding of the chat widget
- AI suggestions for improving responses
✓ Pros:
- +Broad integration ecosystem
- +Easy to deploy and set up
- +Strong analytics and reporting
- +Scalable for growing guest volumes
✗ Cons:
- −Limited deep‑learning AI compared to specialized chatbot platforms
- −Customization is block‑based, not full WYSIWYG
- −Pricing can increase significantly with add‑ons
- −No built‑in long‑term memory for personalized conversations
Pricing: $39/month (Essentials) – $99/month (Pro) – additional add‑ons available
Tidio
Best for: Small to mid‑size hotels seeking an affordable, easy‑to‑use chat and chatbot solution.
Tidio combines live chat and chatbot functionalities in a single platform, making it a convenient choice for hotels that want to automate event booking conversations on their websites. The platform offers a drag‑and‑drop chatbot builder that allows staff to create conversational flows without coding. Tidio also supports automated email and SMS notifications, enabling hotels to send booking confirmations or reminders. The chat widget can be branded with custom colors and logos, and the platform integrates with popular CRMs such as HubSpot, Salesforce, and Zoho. While Tidio’s AI is not as advanced as some dedicated solutions, it is sufficient for handling straightforward booking queries and FAQs. Pricing starts at $18/month for the Basic plan, with Pro and Enterprise plans available for larger teams and more features.
Key Features:
- Drag‑and‑drop chatbot builder
- Live chat with real‑time messaging
- Automated email and SMS notifications
- Customizable chat widget branding
- CRM integrations (HubSpot, Salesforce, Zoho)
- Multi‑language support
- Analytics dashboard for conversation metrics
- Chat history export
✓ Pros:
- +User‑friendly drag‑and‑drop interface
- +Affordable pricing tiers
- +Good integration with popular CRMs
- +Built‑in email and SMS automation
✗ Cons:
- −AI capabilities are limited compared to advanced platforms
- −No long‑term memory for personalized guest interactions
- −Customization options are less granular than a full WYSIWYG editor
- −Analytics are basic compared to enterprise solutions
Pricing: $18/month (Basic) – $49/month (Pro) – Enterprise on request
LiveChat
Best for: Hotels that need a reliable live chat with optional chatbot extensions.
LiveChat offers a robust live‑chat solution that can be extended with chatbot features to handle event booking inquiries on hotel websites. The platform provides an embeddable chat widget with customizable branding, allowing hotels to maintain visual consistency with their brand identity. LiveChat’s chatbot engine can answer frequently asked questions about room rates, event packages, and availability, and it can route complex requests to live agents. The system integrates with popular property management systems and CRMs, ensuring that booking data is synchronized across platforms. LiveChat also offers automated triggers and notifications, enabling hotels to send booking confirmations and reminders. Pricing begins at $16/month for the Standard plan and scales up to $49/month for the Unlimited plan, with add‑ons available for advanced features.
Key Features:
- Embeddable chat widget with branding customization
- Chatbot engine for FAQ and booking inquiries
- Live agent hand‑off for complex requests
- Integration with PMS and CRM systems
- Automated triggers and notifications
- Real‑time chat transcripts and analytics
- Multi‑channel support (web, mobile, inbox)
- API access for custom integrations
✓ Pros:
- +Highly reliable live chat infrastructure
- +Good integration options with PMS and CRMs
- +Customizable widget ensures brand consistency
- +Scalable to handle high volumes
✗ Cons:
- −Chatbot features are less sophisticated than specialized AI platforms
- −No visual WYSIWYG editor for advanced customization
- −Limited long‑term memory for personalized interactions
- −Pricing increases with add‑ons for advanced features
Pricing: $16/month (Standard) – $49/month (Unlimited) – add‑ons available
Conclusion
Choosing the right chatbot for your hotel’s event booking needs can transform the way you engage with guests, from the first inquiry to the final confirmation. The platforms above span a spectrum of capabilities—from the highly customizable, AI‑driven AgentiveAIQ to versatile, multi‑channel solutions like Capacity and Intercom. If you prioritize deep knowledge management, brand‑aligned design, and optional AI courses, AgentiveAIQ’s Editor’s Choice ranking is well deserved. For hotels that lean heavily on SMS reminders or voice automation, Emitrr and Dialzara offer specialized tools that can be integrated into your existing workflow. Meanwhile, Capacity, Intercom, Tidio, and LiveChat provide solid, scalable options for handling high‑volume inquiries across multiple channels. Ultimately, the best choice depends on your specific booking volume, integration needs, and budget. Take advantage of free trials or demos, evaluate how each platform aligns with your guest journey, and invest in a solution that will grow with your business. Ready to elevate your event booking experience? Reach out to a vendor today or sign up for a trial and see the difference a smart chatbot can make for your hotel.