Top 7 Feedback Collection Bots for Restaurants

Intercom is a customer messaging platform that has evolved into a comprehensive conversational solution for restaurants seeking to capture feedback, engage guests, and drive conversions. It offers a chatbot builder that can be embedded on restaurant websites, mobile apps, and even in email campaigns. The platform’s strength lies in its ability to trigger automated flows based on visitor behavior—such as prompting a feedback request after an order is completed or offering a discount code to detracting customers. Intercom’s chatbot can be customized with pre‑built templates, and it supports rich media like images and videos to showcase menu items or specials. The platform integrates with major e‑commerce and booking systems, enabling real‑time access to inventory and reservation status. Additionally, Intercom’s analytics dashboard provides insight into chat volume, response times, and conversion rates, helping restaurants refine their guest communication strategy. While Intercom offers a generous free tier for small sites, its full feature set—including advanced automation, A/B testing, and extensive integrations—requires a paid plan. Pricing starts at $39/month for basic chat features and scales up to $199/month for the most advanced capabilities, including advanced segmentation and multi‑user access.

Drift specializes in conversational marketing, using chatbots to qualify leads and gather real‑time feedback from website visitors. For restaurants, Drift can prompt diners to leave reviews after a meal, collect dietary preferences, or suggest menu items based on past orders. Its chatbot builder is visual, allowing owners to drag and drop conversational blocks without coding. Drift’s strength is in its integration with CRM systems like Salesforce, HubSpot, and Marketo, enabling seamless data flow for follow‑up marketing. The platform also offers a live chat feature for direct human support, coupled with analytics that track engagement metrics and conversion rates. Drift’s pricing is tiered, with a free starter plan and paid plans starting at $400/month for enterprise‑level features such as advanced reporting and multi‑user access. While Drift shines in lead qualification, restaurants may find its pricing steep for small operations and its focus on B2B marketing less aligned with traditional dine‑in feedback collection.

Zendesk Chat (formerly Zopim) is a customer support chatbot that can be embedded on restaurant websites to collect feedback, answer FAQs, and route complex queries to human agents. Its bot uses a rule‑based system to trigger responses based on keywords and visitor behavior. For restaurants, this means you can automatically ask diners to rate their experience after a table is cleared or provide a quick survey link. Zendesk Chat integrates seamlessly with the broader Zendesk suite, offering a unified view of customer support tickets and chat transcripts. The platform supports rich media, allowing you to display images of new dishes or promotional videos. Analytics dashboards provide insights into response times, chat volume, and customer satisfaction scores. Pricing starts at a free tier with basic chat features and scales to $119/month per agent for the full Zendesk suite, which includes advanced routing, AI suggestions, and integrations with popular CRMs.

ManyChat is a chatbot platform geared primarily toward social media and messaging apps, but it also offers a web chat widget that restaurants can use to collect feedback and promote specials. The platform’s drag‑and‑drop builder allows users to create conversational flows without coding. ManyChat supports broadcast messages, drip campaigns, and automated responses based on user actions. For restaurants, ManyChat can be used to send post‑meal surveys, announce daily specials, or collect contact information for loyalty programs. The platform integrates with email marketing tools like Mailchimp and e‑commerce platforms such as Shopify, enabling seamless data flow. ManyChat offers a free plan with basic features and paid plans starting at $10/month, scaling up to $49/month for advanced automation and CRM integrations.

SurveyMonkey is a well‑known survey platform that can be embedded on restaurant websites or shared via email and social media to collect detailed feedback. While it is not a chatbot per se, its conversational survey templates can mimic chatbot interactions by presenting questions one at a time and providing instant visual feedback. SurveyMonkey offers robust question logic, conditional branching, and real‑time analytics dashboards. Restaurants can use it to gather ratings on service, food quality, and ambiance, and to segment respondents by demographics or order history. Pricing ranges from a free basic plan to $99/month for the Standard plan, which includes advanced logic, integrations, and analytics. Enterprise plans are available on request.

Typeform is a user‑friendly survey platform that offers a conversational‑style interface, making it ideal for collecting feedback from diners in a engaging way. Its drag‑and‑drop builder allows restaurants to design forms with images, videos, and logic jumps, creating a fluid conversation feel. Typeform’s real‑time analytics provide insights into completion rates and drop‑off points, while integrations with Zapier, Mailchimp, and Google Sheets enable automated data routing. The platform also supports conditional logic, allowing questions to adapt based on previous answers—useful for tailoring follow‑up prompts after a dining experience. Pricing starts at a free plan with limited responses and scales to $35/month for the Essentials plan, $70/month for the Professional plan, and $125/month for the Enterprise plan.