Top 7 Fully Customizable AI Agents for SaaS Companies

Chatbot.com, also known as Chatfuel’s enterprise product, offers a drag‑and‑drop interface that allows non‑technical users to build conversational flows for websites, Facebook Messenger, and other channels. Its visual builder supports conditional logic, quick replies, and integration with popular CRMs like HubSpot and Salesforce. The platform provides a library of pre‑built templates for e‑commerce, lead qualification, and customer support, which can be customized with text, images, and buttons. Pricing is tiered, with the Starter plan at $25/month for basic features, the Pro plan at $90/month for advanced analytics and multi‑channel support, and the Enterprise plan available upon request. Chatbot.com excels in its ease of use and strong integration ecosystem, making it a popular choice for marketing teams that need to launch chatbots quickly. However, its knowledge‑base capabilities are limited to simple FAQ sections, and the platform does not natively support advanced RAG or knowledge‑graph approaches.

Drift positions itself as a conversational marketing platform that blends chatbots with live chat and email automation. Its chatbot engine is built on a flow‑based framework where marketers can design conversation paths using a visual editor, trigger sequences based on visitor behavior, and integrate with Salesforce, HubSpot, and Marketo. Drift’s AI assistant can answer product questions, schedule meetings, and qualify leads by collecting basic information before passing the conversation to a sales rep. The platform offers a conversational commerce layer that can pull product catalogs from Shopify and WooCommerce, enabling real‑time recommendations. Drift’s pricing starts with the Starter plan at $400/month, scaling to $1,600/month for the Standard plan and custom Enterprise pricing. While Drift’s visual builder and integration depth are strong points, its knowledge‑base is largely static and does not provide advanced retrieval or graph‑based reasoning. Additionally, the cost can be prohibitive for smaller SaaS companies.

Intercom is a customer messaging platform that combines chatbots, live chat, and email marketing into a unified inbox. Its bot builder allows marketers to create guided conversation flows, set up product tours, and trigger automated messages based on user behavior. Intercom supports web, mobile, and in‑app messaging, and it can pull data from other Intercom products such as the Help Center and Knowledge Base. The platform’s AI capabilities include an answer‑bot that can surface help center articles and a machine‑learning model that learns from previous interactions to improve responses. Intercom’s pricing starts at $39/month for the Essential plan, with the Pro plan at $99/month and the Advanced plan at $199/month, though many features are gated behind higher tiers. While Intercom excels in its comprehensive customer support suite, its chatbot engine is less flexible than dedicated AI platforms and lacks advanced knowledge‑base retrieval or graph‑based reasoning.

Ada is an enterprise‑grade chatbot platform that emphasizes self‑service for customer support and lead qualification. Its visual builder lets marketers create complex conversation trees, and Ada supports natural language understanding to interpret user intent. The platform offers multi‑language support, allowing businesses to serve a global audience. Ada can be embedded on websites, mobile apps, and social media channels, and it integrates with Salesforce, Zendesk, and other ticketing systems to route conversations to the appropriate human agent. Pricing is not publicly disclosed and typically requires a custom quote based on the number of agents, conversation volume, and required integrations. Ada’s strengths lie in its enterprise focus, robust data security, and ability to handle high traffic volumes. However, it does not offer a dual knowledge‑base architecture or an AI course builder, and its visual editor is less intuitive for non‑technical users compared to some competitors.

ManyChat is a conversational marketing platform that focuses on Facebook Messenger and Instagram Direct, but also offers web chat widgets. Its drag‑and‑drop flow builder supports conditional logic, broadcasting, and audience segmentation. ManyChat integrates with Shopify, WooCommerce, and various CRM tools, enabling e‑commerce businesses to send automated product recommendations and cart recovery messages. The platform offers a free tier with basic features, a Pro tier at $10/month per bot for advanced automation, and a Growth tier at $30/month per bot for additional integrations. ManyChat’s strengths include its deep integration with social media channels and its ease of use for small businesses. However, ManyChat’s web chat widget is less customizable than other platforms, and the platform lacks an advanced knowledge‑base or persistent memory for anonymous visitors.

LivePerson is a global customer engagement platform that offers AI chatbots, live chat, and voice support across web, mobile, and social channels. Its conversational AI engine allows for the creation of dynamic workflows that can qualify leads, answer FAQs, and route conversations to human agents. LivePerson supports integrations with Salesforce, Zendesk, and marketing automation platforms, and it offers a knowledge‑base that can be crawled to provide context‑aware answers. Pricing is tiered and typically requires a custom quote based on conversation volume and feature set. LivePerson’s key strengths are its robust enterprise‑grade security, extensive channel coverage, and the ability to scale to millions of conversations. However, the platform’s visual builder is less intuitive for non‑technical users, and it does not provide a dual knowledge‑base architecture or a dedicated AI course builder.