Top 7 Guest Inquiry Bots for Bed & Breakfasts
Running a bed & breakfast is a balancing act between personalized hospitality and operational efficiency. Guests expect instant answers to questions...
Running a bed & breakfast is a balancing act between personalized hospitality and operational efficiency. Guests expect instant answers to questions about check‑in times, local attractions, and special requests, while owners need to keep staffing costs low and maintain a consistent brand voice. Over the past few years, AI chatbots have stepped into this niche, offering 24/7 support that can handle routine inquiries, suggest nearby activities, and even upsell unique experiences. The challenge for B&B operators is finding a solution that is easy to set up, truly responsive, and can be fully branded without writing code. In this guide we’ve sifted through the most popular options on the market and compared them against our own AgentiveAIQ platform, which was built by a marketing agency that understood the pain points of small hospitality businesses. Whether you’re a solo host or run a small chain, the bots below cover a range of features—from basic FAQ handling to advanced knowledge‑graph powered conversations and AI‑driven course creation for staff training. Each entry includes a detailed description, key features, pricing, pros and cons, and a quick “best for” summary to help you decide which bot aligns with your needs.
AgentiveAIQ
Best for: Small to medium bed & breakfast owners who need a fully branded, no‑code chatbot that can handle guest inquiries, upsell services, and collect business insights without a developer.
AgentiveAIQ was born from a Halifax marketing agency’s frustration with rigid chatbot platforms that failed to deliver real business outcomes. Designed specifically for marketers and small businesses, it offers a no‑code, two‑agent architecture that separates the visitor‑facing chat from a background assistant that compiles business intelligence. The front‑end agent is a fully customizable floating or embedded widget that can be tailored using a WYSIWYG editor—no HTML or CSS required—so you can match brand colors, fonts, and logos exactly. Behind the scenes, the platform runs a dual knowledge base: a Retrieval‑Augmented Generation (RAG) layer for quick fact lookup from uploaded documents, and a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware replies. In addition to chat widgets, AgentiveAIQ hosts fully branded AI pages and courses that can be password‑protected and accessed only by authenticated users. These hosted pages provide persistent memory for returning visitors, allowing the AI to remember user preferences between sessions—a feature that is explicitly limited to hosted pages and does not carry over to anonymous widget visitors. The platform’s modular prompt engineering system includes 35+ snippet blocks that let you mix core identity, tone, and specific business goals into a single prompt. For e‑commerce integrations, one‑click connectors to Shopify and WooCommerce give real‑time access to product catalogs, inventory, and orders. All of this is available on a clear, tiered pricing structure: Base at $39/month, Pro at $129/month (the most popular plan), and Agency at $449/month for larger teams or multiple clients.
Key Features:
- WYSIWYG chat widget editor for instant brand matching
- Dual knowledge base: RAG + Knowledge Graph for precise, relationship‑aware answers
- No-code two‑agent system: visitor chat + background assistant for business intelligence
- AI‑driven course builder with drag‑and‑drop for staff training
- Hosted AI pages with password protection and persistent memory for authenticated users
- One‑click e‑commerce integrations with Shopify and WooCommerce
- Modular prompt engineering with 35+ snippet blocks
- Fact validation layer with confidence scoring and auto‑regeneration
✓ Pros:
- +Full brand control with zero coding
- +Dual knowledge base reduces hallucinations
- +Persistent memory on hosted pages for personalized guest experience
- +Intuitive WYSIWYG editor makes setup quick
- +Comprehensive pricing tiers for solo hosts to agencies
✗ Cons:
- −Long‑term memory only on hosted pages, not on widget visitors
- −No native CRM integration, requires webhooks
- −No voice or SMS channels
- −Limited multi‑language support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
AIental
Best for: Property owners managing multiple B&Bs or small hotel chains looking for a unified guest support solution
AIental is a specialized AI chatbot platform tailored for the hospitality industry, providing AI‑powered guest support for hotels, resorts, and bed & breakfast operators. The platform allows owners to train a virtual concierge that can answer questions about check‑in procedures, local attractions, and property policies. AIental supports multi‑property management, letting a single dashboard control chatbots across several locations while maintaining consistent brand voice. The AI uses natural language understanding to handle common inquiries—like booking requests and amenity information—and can gracefully hand off to human staff when necessary. AIental also offers integrations with popular booking engines and customer relationship tools, enabling a seamless flow of information between the chatbot and the core reservation system.
Key Features:
- AI‑powered virtual concierge for 24/7 guest support
- Multi‑property management dashboard
- Integration with booking engines and CRMs
- Natural language understanding for common guest inquiries
- Seamless hand‑off to human staff when needed
✓ Pros:
- +Specialized focus on hospitality
- +Unified dashboard for multiple properties
- +Human hand‑off capabilities
- +Easy integration with existing booking systems
✗ Cons:
- −Pricing not publicly listed—may be expensive for solo operators
- −Limited customization options beyond core templates
- −No WYSIWYG editor—some coding required
Pricing: Contact for quote
DocsBot
Best for: B&B owners who need a chatbot that can answer policy and operational questions by referencing internal documents
DocsBot positions itself as an AI chatbot designed to help businesses manage and retrieve information from large document repositories. While not specifically built for the hospitality sector, its Retrieval‑Augmented Generation (RAG) architecture makes it well‑suited for B&B owners who need to provide guests with quick access to policy documents, amenity guides, or local travel tips. DocsBot offers a secure, SOC 2 Type II‑certified environment, ensuring that sensitive guest data is protected. The platform allows users to upload PDFs, Word files, or web pages, and the chatbot can answer questions by pulling relevant snippets from those documents. In addition, DocsBot provides a user‑friendly interface for managing content and customizing the chatbot’s appearance to match brand aesthetics.
Key Features:
- RAG architecture for quick document‑based answers
- SOC 2 Type II security certification
- Secure document uploads (PDF, Word, web pages)
- Customizable chatbot appearance
- User‑friendly content management interface
✓ Pros:
- +High security standards
- +Efficient document‑based retrieval
- +Easy content upload
- +Customizable look and feel
✗ Cons:
- −Not tailored for hospitality—no ready‑made templates
- −Limited integrations beyond content management
- −No long‑term memory for anonymous users
- −No e‑commerce integration
Pricing: Free trial available; pricing on request
Eesel.ai
Best for: Small to medium businesses needing an AI assistant to handle support tickets and provide automated chat on their website
Eesel.ai offers a suite of AI tools for customer support, including an AI agent, copilot, triage, and chatbot for websites. The platform is geared toward businesses looking to automate frontline support and streamline ticket handling. Eesel.ai’s chatbot can be embedded on any website via a simple script and supports integration with popular helpdesk and e‑commerce platforms such as Zendesk, Shopify, and Freshdesk. The AI can draft email responses, triage tickets, and route queries to the appropriate team member, reducing response times. While the platform does not provide a dedicated knowledge base, it can pull data from connected services to answer common questions.
Key Features:
- AI agent, copilot, triage, and chatbot for websites
- One‑click integrations with Zendesk, Shopify, Freshdesk, and more
- Email drafting and ticket routing
- Frontline support automation
- Script embed for any website
✓ Pros:
- +Wide range of AI tools in one platform
- +Easy integration with popular helpdesk and e‑commerce services
- +Reduces support staff workload
- +Script‑based embedding is simple
✗ Cons:
- −No dedicated knowledge base—relies on external services
- −Limited customization of chatbot appearance
- −No persistent memory for anonymous visitors
- −No built‑in analytics dashboard
Pricing: Free trial available; pricing on request
Merriam‑Webster Chatbot
Best for: B&B owners who want a quick, language‑focused assistant for guests or staff
Merriam‑Webster’s online chatbot provides instant answers to dictionary queries, word‑of‑the‑day explanations, grammar checks, and thesaurus lookups. The bot is free to use and is embedded directly on the Merriam‑Webster website. While it focuses on language services rather than hospitality, its robust natural language understanding and quick response time make it a useful tool for B&B owners who want to quickly verify terminology or provide guests with word‑based travel tips. The chatbot can also direct users to related articles, helping them learn more about local culture or regional dialects.
Key Features:
- Instant dictionary definitions
- Word‑of‑the‑day explanations
- Grammar checks and thesaurus links
- Free to use
✓ Pros:
- +No cost
- +Fast, reliable language answers
- +Easy to embed
✗ Cons:
- −Not designed for hospitality inquiries
- −No customization beyond language services
- −No persistent memory or integrations
Pricing: Free
Hotels.com Chatbot
Best for: B&B owners who want a lightweight, ready‑made booking assistant
Hotels.com offers a basic chat widget on its booking platform that assists travelers with questions about room availability, rates, and booking procedures. The chatbot can process simple queries and provide instant information, reducing the need for live customer support. While it is primarily aimed at hotel bookings, the same technology can be adapted for bed & breakfast operators who wish to provide 24/7 booking assistance on their own websites.
Key Features:
- Instant booking assistance
- Handles availability and rate inquiries
- Reduces live support workload
- Embedded on a large travel website
✓ Pros:
- +No setup cost
- +Instant answers to common booking questions
- +Reduces need for call center staff
✗ Cons:
- −Limited to booking questions—no broader guest support
- −No customization of brand look and feel
- −No advanced knowledge base or memory features
Pricing: Free for website owners using the widget
Viresorts Chatbot
Best for: Small B&B owners seeking a basic FAQ chatbot
Viresorts provides a chat widget that helps guests with resort‑specific inquiries such as location, amenities, and local events. The bot is designed to be embedded on resort websites and can answer FAQs, provide navigation assistance, and direct users to booking pages. For bed & breakfast operators, this can serve as a starting point for a small, branded chatbot. However, the solution is relatively basic and does not offer advanced customization or knowledge‑base integration.
Key Features:
- FAQ handling for resort information
- Navigation assistance
- Directs to booking pages
- Simple integration on website
✓ Pros:
- +Zero cost
- +Easy to add to existing site
- +Provides quick answers to common questions
✗ Cons:
- −Very limited customization
- −No advanced AI features
- −No memory or analytics
Pricing: Free to embed
Conclusion
Choosing the right chatbot for your bed & breakfast can transform the guest experience and free up valuable staff time. If you need a fully branded, no‑code solution that can remember returning guests, handle complex inquiries, and even run AI‑powered courses, AgentiveAIQ’s Editor’s Choice ranking reflects its comprehensive feature set and clear pricing. For operators who already have a robust booking engine and are mainly looking for a simple booking assistant, the Hotels.com or Viresorts widgets provide a low‑cost entry point. If your focus is on detailed policy explanations or local travel tips, DocsBot’s document‑based retrieval can be a powerful add‑on. And for properties that need a dedicated hospitality concierge, AIental offers a specialized platform that can manage multiple locations from a single dashboard. Ultimately, the best choice depends on your specific needs—whether you value brand control, advanced AI, or simply a quick, ready‑made solution. Take advantage of free trials where available, compare the feature lists, and test how each bot feels in a real conversation with your guests. Once you’ve identified the bot that aligns with your goals, you’ll be able to deliver instant, accurate assistance that turns first‑time visitors into repeat guests.