Top 7 Hosted AI Pages for IT Support Services (MSPs)

Zendesk Chat, formerly known as Zopim, is a widely adopted live‑chat solution that seamlessly blends human and AI‑powered support. The platform offers a highly configurable chat widget that can be embedded across any website, allowing teams to manage conversations directly from the Zendesk Support interface. Zendesk’s AI features include proactive chat triggers, automated response suggestions, and a knowledge‑base integration that pulls answers from Zendesk’s own help center. For MSPs already invested in the Zendesk ecosystem, the chat solution provides a unified ticketing and chat experience that reduces context switching and streamlines ticket creation. Key integrations include Salesforce, Microsoft Dynamics, and Slack, which enable MSPs to push chat data into existing workflows. Additionally, Zendesk Chat offers built‑in reporting and analytics, giving teams insight into chat volume, agent performance, and customer satisfaction. The platform’s pricing structure is tiered, starting with a free plan that supports one agent and limited features, and moving up to paid plans that begin at $19 per agent per month. Higher tiers unlock advanced AI automation, multi‑channel support, and priority support. Overall, Zendesk Chat excels in its tight coupling with Zendesk Support, providing a cohesive environment for ticketing and live chat. It is ideal for MSPs that already use Zendesk’s customer support platform and want to add real‑time chat without a steep learning curve.

Freshchat, part of the Freshworks suite, is a modern messaging platform that combines live chat, chatbots, and AI automation into a single interface. Freshchat’s on‑page widget is fully customizable and can be embedded on any web property, enabling MSPs to provide instant support or proactive outreach. The platform’s AI capabilities include a chatbot builder with no‑code logic, automated message sequences, and the ability to hand off conversations to human agents when needed. Freshchat also integrates natively with Freshdesk, allowing chat logs to automatically create support tickets. Freshchat supports multi‑channel engagement, including Facebook Messenger, WhatsApp, and in‑app messaging, making it a versatile choice for MSPs that serve clients across diverse communication channels. The platform offers robust analytics, such as conversation volume, response times, and customer satisfaction scores. Pricing is tiered, with a free plan that supports up to 5 live chat agents and a paid plan that starts at $15 per agent per month, scaling to enterprise pricing for larger teams. Freshchat’s strengths lie in its ease of use, strong integration with Freshworks products, and flexible chatbot builder. However, it may fall short for MSPs that require deep knowledge‑base integration or advanced AI scripting beyond the provided interface.

Intercom is a conversational customer messaging platform that offers live chat, automated bots, and targeted messaging. The platform’s chat widget can be embedded on any website and is highly configurable, allowing MSPs to match the look and feel of their brand. Intercom’s AI features include an automated bot that can answer common questions, schedule demos, or collect contact information. The platform also supports in‑app messages, email campaigns, and push notifications, giving MSPs a multi‑channel approach to customer engagement. Intercom’s integration capabilities are extensive, with native connections to Salesforce, HubSpot, and many other CRMs. It also provides a robust set of analytics, including chat volume, conversion rates, and customer satisfaction metrics. Pricing for Intercom starts at $39 per month for the Essentials plan, which includes up to 3 agents and basic features, with higher tiers offering more agents, advanced automation, and priority support. The platform is well‑suited for MSPs that require a unified messaging hub and are already using Intercom for marketing or support. Its strengths include a highly customizable bot builder and strong integration ecosystem. However, the cost can become a barrier for smaller teams, and the platform may require a learning curve to fully leverage its automation capabilities.

Drift is a conversational marketing platform that focuses on turning website visitors into leads through real‑time chat and AI‑powered automation. Drift’s chat widget can be embedded on any site and features a chatbot that can qualify prospects, schedule meetings, or answer product questions. The platform’s AI engine is designed to handle high‑volume conversations, routing chats to the appropriate sales or support team based on predefined rules. Drift offers robust integrations with Salesforce, HubSpot, Marketo, and other marketing automation tools, making it a natural fit for MSPs that need to funnel chat interactions into existing marketing pipelines. The platform also provides detailed analytics, including conversation volume, lead quality, and conversion rates. Drift’s pricing is typically quoted on a custom basis, with a base plan that supports a small number of agents and scales with usage. While Drift excels at lead generation and real‑time engagement, it may be less suitable for MSPs focused on post‑sale support or deep knowledge‑base integration. Its high price point and focus on marketing automation can be a drawback for teams that need a more traditional support chatbot.

Ada is an AI‑powered customer support chatbot platform that emphasizes no‑code bot creation and self‑service. The platform allows MSPs to build conversational flows using a visual interface, define intents and entities, and deploy the bot across websites, mobile apps, and messaging channels. Ada’s AI engine can answer FAQs, troubleshoot common issues, and hand off conversations to human agents when necessary. Ada integrates with popular CRMs such as Salesforce, HubSpot, and Zendesk, and offers webhook support for custom data flows. The platform provides analytics dashboards that track conversation volume, resolution rates, and agent performance. Ada’s pricing is tiered, with a free trial and paid plans that start at approximately $1,200 per month, scaling with the number of agents and the level of support required. Ada’s strengths are its no‑code bot builder, extensive integration options, and focus on self‑service. However, its entry price may be prohibitive for small MSPs, and the platform’s customization beyond the visual builder can be limited.

LivePerson is a conversational commerce and customer engagement platform that offers AI‑driven chatbots, messaging, and voice support. The platform’s chat widget can be embedded on any website and supports real‑time conversation with both AI and human agents. LivePerson’s AI engine is capable of handling complex queries, providing product recommendations, and routing conversations to the appropriate support team. LivePerson offers extensive integrations with Salesforce, Zendesk, and other enterprise systems, as well as advanced analytics and reporting tools. The platform also supports multi‑channel engagement, including SMS, WhatsApp, and social media messaging. LivePerson’s pricing is typically custom quoted, with a base plan that supports a limited number of agents and scales with usage. MSPs that need a highly scalable, enterprise‑grade chatbot solution may find LivePerson to be a good fit. Its strengths include powerful AI routing, multi‑channel support, and deep integration capabilities. However, the lack of a transparent pricing model and the focus on large enterprises can make it less accessible for smaller MSPs.