Top 7 New Patient Intake Bots for Physical Therapy

DocsBot.ai is a specialized AI chatbot platform tailored for healthcare settings, including physical therapy practices. The platform positions itself as a solution for patient intake, triage, and documentation by leveraging document‑centric AI. Users can upload a wide range of clinical documents—such as intake forms, treatment protocols, and insurance policies—and the bot will retrieve relevant information through a Retrieval‑Augmented Generation (RAG) system. DocsBot.ai emphasizes its ability to handle complex medical terminology and maintain compliance with industry regulations, claiming SOC 2 Type II certification for secure data handling. While the platform offers a streamlined onboarding experience, its feature set is largely focused on document ingestion and text extraction. There is no explicit mention of a visual widget editor, and customization appears to be limited to conversational flow settings. The pricing model is not publicly listed on the website; prospects are encouraged to contact the sales team for a quote. DocsBot.ai’s strengths lie in its document‑centric approach and regulatory compliance, making it a solid choice for practices that need to automate intake forms and retrieve policy details quickly. However, the lack of a no‑code visual editor or persistent memory for authenticated users limits its flexibility compared to newer platforms.

Sprypt offers an AI‑powered platform called SPRY 360 that aims to enhance clinic effectiveness, patient experience, and financial performance. While its core product suite targets the broader physical therapy industry—covering EMR, scheduling, billing, and patient engagement—Sprypt also provides an AI chatbot component. The chatbot is integrated into the patient portal, enabling real‑time assistance, appointment scheduling, and personalized health tips. Sprypt claims to leverage natural language processing to understand patient queries and provide instant responses. The platform boasts a comprehensive set of features: digital intake forms, automated appointment reminders, insurance eligibility checks, and a patient communication hub. The AI chatbot is positioned as a touchpoint within this ecosystem, but the level of customization or no‑code editing is not highlighted. Pricing information is not publicly disclosed on the website; interested users must contact the sales team to negotiate a custom plan. Sprypt’s strengths include its all‑in‑one clinic management suite and strong focus on patient engagement, which can reduce no‑shows and improve satisfaction. However, the lack of a dedicated chatbot customization interface and unclear pricing may deter smaller practices.

Eesel positions itself as a versatile AI assistant platform for the healthcare sector, offering a range of AI agents including chatbots, copilot assistants, triage bots, and internal chat solutions. For physical therapy practices, the AI chatbot component can be embedded on a website or patient portal to handle intake questions, schedule appointments, and provide educational content. Eesel emphasizes its ability to integrate with popular applications such as Zendesk, Freshdesk, Shopify, and Google Docs, allowing data to flow between the chatbot and existing systems. The platform is built around a modular AI architecture that can be customized via prompt engineering, but the documentation does not detail a visual editor or a dual knowledge base. Pricing and feature tiers are not publicly listed; prospective customers are directed to the sales team for a quote. Eesel’s strengths are its broad integration ecosystem and flexibility in deploying various AI agents across customer support, internal teams, and marketing. However, the lack of a dedicated no‑code visual editor and ambiguous pricing may pose challenges for small practices seeking a turnkey intake bot.

CertifyHealth is a digital patient experience platform that focuses on streamlining the intake, scheduling, and communication processes for healthcare providers, including physical therapy clinics. The platform offers a secure, web‑based intake portal where patients can complete forms, upload documents, and verify insurance coverage before their appointment. While CertifyHealth does not market a dedicated chatbot, its intake interface includes AI‑powered features such as form auto‑fill, contextual help, and real‑time eligibility checks. CertifyHealth emphasizes its ability to integrate with electronic health record (EHR) systems and practice management software, allowing the intake data to flow directly into patient records. The platform also offers communication tools like automated reminders and patient messaging. Pricing information is not publicly listed; clinics must contact the sales team for a custom quote. The platform’s strengths lie in its comprehensive intake workflow and robust integration capabilities, which can reduce administrative burden. However, the absence of a conversational chatbot limits its ability to engage patients in real time.

Merriam-Webster’s chatbot is primarily a language‑learning tool that provides definitions, pronunciation guides, and usage examples. While it is not designed for patient intake, the chatbot can be repurposed for basic information gathering by leveraging its natural language understanding capabilities. The bot can answer FAQs about a practice, provide navigation guidance, and collect user contact details before redirecting to a human representative. The platform offers a simple integration framework via a widget that can be embedded on any website. It supports custom branding through CSS overrides but does not provide a visual editor or a knowledge‑base system. Pricing is free for standard usage, with a premium tier available for enterprise features such as custom branding and analytics. The chatbot’s strengths include its high accuracy in language processing and easy deployment. However, its lack of medical context, absence of intake‑specific features, and limited customization options make it a less suitable choice for physical therapy practices.