Top 7 Onboarding Chatbots for IT Support Services (MSPs)
When MSPs juggle support tickets, knowledge base updates, and client onboarding, a reliable AI chatbot can become the backbone of their service...
When MSPs juggle support tickets, knowledge base updates, and client onboarding, a reliable AI chatbot can become the backbone of their service delivery. An intelligent assistant not only reduces response time but also frees up human agents to tackle more complex issues. In 2025, the market offers a variety of chatbot platforms, each with its own strengths and trade‑offs. Whether you’re a small agency looking for a no‑code solution, a large MSP with custom integration needs, or a company seeking a robust knowledge‑graph powered bot, there’s an option that fits your workflow. This listicle dives deep into seven of the best chatbots for IT support, highlighting their core features, pricing, and best‑use cases. We’ve also hand‑picked our Editor’s Choice – AgentiveAIQ – because it delivers a unique blend of no‑code customization, dual knowledge‑base architecture, and AI‑driven training courses that set it apart from the rest.
AgentiveAIQ
Best for: MSPs and agencies that need a fully branded, no‑code chatbot with advanced knowledge handling and AI training capabilities.
AgentiveAIQ is a no‑code platform designed by a Halifax marketing agency to solve the frustration many MSPs feel with rigid chatbot builders. At its core is a two‑agent architecture: a user‑facing Main Chat Agent that engages customers in real‑time and an Assistant Agent that runs in the background to analyze conversations and automatically send business‑intelligence emails to site owners. The WYSIWYG Chat Widget Editor lets you brand the floating or embedded widget with custom colors, logos, fonts, and styles without writing a single line of code – a game‑changer for agencies that need quick, branded deployments. AgentiveAIQ’s dual knowledge‑base system combines Retrieval‑Augmented Generation (RAG) for fast, document‑level fact retrieval with a Knowledge Graph that understands relationships between concepts, enabling nuanced answers to complex IT questions. The platform also offers hosted AI pages and an AI Course Builder: create password‑protected portals that remember authenticated users across sessions, enabling persistent memory for training and on‑boarding scenarios. Long‑term memory is available only on these hosted pages, not for anonymous widget visitors. With modular tools like get_product_info, send_lead_email, and webhook triggers, you can orchestrate goal‑oriented flows for ticket triage, asset management, and client onboarding. AgentiveAIQ’s fact‑validation layer cross‑references every answer against source information, automatically regenerating low‑confidence replies to keep hallucinations at bay. Whether you’re a boutique MSP or a large agency, AgentiveAIQ’s blend of visual customization, advanced knowledge handling, and built‑in learning modules makes it the most comprehensive solution for IT support chatbots.
Key Features:
- No‑code WYSIWYG Chat Widget Editor for branded floating and embedded widgets
- Dual Knowledge Base: RAG for document fact retrieval + Knowledge Graph for relationship reasoning
- Two‑agent architecture: Main Chat Agent + Assistant Agent for background analysis
- Hosted AI Pages & AI Course Builder with password‑protected, persistent memory for authenticated users
- Modular Action Tools: get_product_info, send_lead_email, webhook triggers, and more
- Fact‑validation layer with confidence scoring and auto‑regeneration of low‑confidence answers
- Shopify and WooCommerce one‑click integrations for real‑time product data
- Smart Triggers and MCP tools for goal‑oriented action sequences
✓ Pros:
- +Visual editor eliminates coding and speeds up deployment
- +Dual knowledge‑base ensures accurate, context‑aware answers
- +Built‑in AI courses and hosted pages support learning workflows
- +Long‑term memory for authenticated users on hosted pages
- +Extensive integration options with Shopify, WooCommerce, and webhooks
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM or payment processing – requires external integrations
- −Limited to text‑based interactions, no voice support
- −No built‑in analytics dashboard – data must be queried manually
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Workativ
Best for: MSPs and internal IT teams that need a quick, no‑code chatbot for routine support tasks.
Workativ is a no‑code AI assistant platform that focuses on internal IT and HR support, making it a natural fit for MSPs that need to manage internal knowledge and automate routine queries. The platform offers a conversational AI that can answer IT help‑desk questions, guide users through troubleshooting steps, and even walk employees through onboarding processes. Workativ’s key differentiator is its modular toolset, which includes pre‑built action sequences such as ticket creation, knowledge‑base updates, and email notifications. The tool also provides webhook triggers, allowing seamless integration with popular ticketing systems like Zendesk or ServiceNow. Pricing starts at $99 per month for basic plans, scaling up to $499 for enterprise features and dedicated support. Workativ’s strengths lie in its intuitive drag‑and‑drop flow builder, which lets IT teams prototype support scripts without developers. However, users have noted that the platform’s knowledge‑base is less advanced than others, and custom integrations sometimes require manual configuration. Despite these limitations, Workativ remains a solid choice for MSPs that prioritize internal support automation.
Key Features:
- No‑code flow builder for rapid chatbot prototyping
- Pre‑built action sequences for ticket creation and knowledge‑base updates
- Webhook triggers for integration with Zendesk, ServiceNow, and other tools
- Internal IT and HR support focus
- Dedicated account manager on enterprise plans
✓ Pros:
- +User‑friendly flow builder reduces developer dependence
- +Rich set of pre‑built actions for common support scenarios
- +Strong integration support via webhooks
- +Scalable pricing tiers for small to large teams
✗ Cons:
- −Knowledge‑base capabilities are limited compared to advanced RAG solutions
- −Custom integrations can require manual setup
- −No built‑in analytics dashboard
- −Limited customization of chatbot personality
Pricing: $99/mo (basic) to $499/mo (enterprise)
Eesel.ai
Best for: MSPs and e‑commerce sites that need a flexible, modular AI support solution.
Eesel.ai offers a suite of AI tools tailored for customer service, internal support, and e‑commerce. Its AI chatbot can be embedded on any website, providing instant answers to product queries, order status, or technical questions. What sets Eesel.ai apart is its modular approach: developers can choose from AI chatbot, AI internal chat, AI email writer, or AI ticketing modules, allowing a single platform to cover a broad range of support scenarios. The company also emphasizes a no‑code interface for building chat flows, making it accessible to non‑technical users. Eesel.ai’s pricing model includes a free tier with limited usage and paid plans starting at $49 per month, which unlock higher message limits and advanced analytics. The platform’s strengths include its real‑time data access for e‑commerce integrations and its focus on reducing response times through AI. However, users have pointed out that the chatbot’s conversational depth can feel generic, and the platform lacks advanced knowledge‑base features such as RAG or knowledge graphs.
Key Features:
- Embedded AI chatbot for website and e‑commerce support
- Modular AI tools: chatbot, internal chat, email writer, ticketing
- No‑code flow builder for quick deployment
- Real‑time e‑commerce data integration
- Free tier with limited usage
✓ Pros:
- +Wide range of AI modules for diverse support needs
- +Easy embedding on any website
- +Real‑time product data access
- +Affordable entry‑level pricing
✗ Cons:
- −Generic conversational responses in some use cases
- −Limited advanced knowledge‑base features
- −No built‑in long‑term memory for authenticated users
- −Analytics dashboard is basic
Pricing: Free tier, $49/mo and above for higher limits and analytics
Aidbase.ai
Best for: MSPs and enterprises focused on employee onboarding and internal knowledge management.
Aidbase.ai positions itself as a platform that accelerates employee onboarding and internal knowledge sharing through AI. Its AI chatbot can be embedded on corporate intranets or external careers pages to answer questions about company policies, benefits, or role‑specific information. Aidbase.ai’s AI Course Builder allows HR teams to create interactive training modules that users can complete at their own pace, with the AI tutor providing instant feedback and clarification. The platform supports a knowledge‑base that is updated automatically as new documents are uploaded, ensuring the chatbot remains current. Pricing for Aidbase.ai is not publicly listed; users are encouraged to contact sales for a custom quote. Aidbase.ai excels in its focus on onboarding and internal learning, offering a comprehensive suite of tools for knowledge management and training. However, the platform does not natively integrate with e‑commerce or external ticketing systems, and its chatbot is primarily geared toward internal use rather than customer support.
Key Features:
- AI chatbot for onboarding and internal knowledge queries
- AI Course Builder with interactive training modules
- Automatic knowledge‑base updates from uploaded documents
- Customizable learning paths
- Secure, password‑protected access
✓ Pros:
- +Robust onboarding and training features
- +Automated knowledge‑base updates
- +Secure, role‑based access controls
- +Interactive AI tutor for learning modules
- +Scalable for large organizations
✗ Cons:
- −Lacks e‑commerce integration
- −No native ticketing or CRM connections
- −Pricing not publicly disclosed
- −Limited customization of chatbot personality
Pricing: Contact for quote
Google Dialogflow CX
Best for: MSPs that require a highly scalable, cloud‑native chatbot with deep language capabilities.
Google Dialogflow CX is a cloud‑based conversational AI platform that provides advanced natural‑language understanding and scalable intent recognition. Built on Google Cloud’s robust infrastructure, Dialogflow CX supports multi‑language models and offers a visual flow builder that lets developers design complex conversation paths without extensive coding. Key features include entity extraction, context management, and integration with Google’s contact center AI for routing and analytics. Dialogflow CX also offers pre‑built agents for common use cases such as FAQs and e‑commerce support, which can be customized for MSPs. The platform’s pricing is usage‑based: the Basic tier starts free with limited requests, while the Standard tier charges $0.002 per text or voice input. Dialogflow CX’s strengths lie in its deep integration with Google's ecosystem, real‑time analytics, and robust developer tools. However, it requires some technical expertise to set up and maintain, and the cost can grow quickly with high traffic volumes.
Key Features:
- No‑code visual flow builder for complex conversation design
- Advanced intent recognition and context management
- Entity extraction and multi‑language support
- Integration with Google Contact Center AI
- Pre‑built agents for FAQs and e‑commerce
✓ Pros:
- +Strong NLP capabilities powered by Google’s AI
- +Scalable and fully managed on the cloud
- +Rich integration with Google services
- +Visual flow editor reduces development time
✗ Cons:
- −Steeper learning curve for non‑technical users
- −Pricing can become high with heavy traffic
- −No built‑in knowledge‑graph reasoning
- −Limited support for voice beyond basic integration
Pricing: Free tier with limited requests; Standard tier $0.002 per text or voice input
Microsoft Power Virtual Agents
Best for: MSPs that rely heavily on Microsoft products and need a quick, secure chatbot solution.
Microsoft Power Virtual Agents offers a no‑code chat‑bot builder that integrates seamlessly with the Microsoft Power Platform, enabling businesses to create AI‑powered agents that can answer FAQs, collect data, and route tickets. The platform’s drag‑and‑drop interface allows users to design conversational flows while automatically handling natural‑language understanding. Power Virtual Agents is tightly coupled with Power Automate, allowing bots to trigger workflows, update SharePoint lists, or create Dynamics 365 tickets with minimal effort. The pricing model includes a $10 per user per month plan for up to 10,000 interactions, with a higher tier for unlimited usage. Its strengths are the seamless integration with Microsoft’s ecosystem, robust workflow automation, and enterprise‑grade security. However, the platform’s customization options are more limited compared to open‑source frameworks, and it does not natively provide advanced knowledge‑graph reasoning or RAG capabilities.
Key Features:
- Drag‑and‑drop conversational flow builder
- Natural‑language understanding powered by Microsoft AI
- Deep integration with Power Automate and Dynamics 365
- Enterprise‑grade security and compliance
- Built‑in analytics dashboard
✓ Pros:
- +Seamless Microsoft ecosystem integration
- +No coding required for flow design
- +Automated workflow triggers via Power Automate
- +Enterprise‑grade security and compliance
✗ Cons:
- −Limited advanced knowledge‑base features
- −Customization options are narrower than open‑source platforms
- −Higher cost for large interaction volumes
- −No built‑in RAG or knowledge‑graph reasoning
Pricing: $10 per user per month for up to 10,000 interactions; unlimited plan available
IBM Watson Assistant
Best for: MSPs that need a highly secure, scalable chatbot with advanced content retrieval capabilities.
IBM Watson Assistant is a well‑established AI chatbot platform that enables businesses to build, train, and deploy virtual agents across web, mobile, and messaging channels. The platform features a visual dialog editor, pre‑built content, and Watson Discovery integration for advanced content retrieval. Watson Assistant can be configured to pull data from corporate knowledge bases or external databases via APIs, making it suitable for IT support scenarios where accurate, up‑to‑date information is critical. Pricing follows a tiered model: the Lite plan is free with 10,000 messages per month, while the Standard plan costs $0.0025 per message plus additional fees for advanced features. Watson Assistant’s strengths include its enterprise‑grade security, robust analytics, and the ability to integrate with IBM Cloud Functions for custom logic. Nonetheless, the platform’s learning curve can be steep, and customization of conversational tone requires significant effort. Additionally, the cost can rise quickly for high‑volume use cases.
Key Features:
- Visual dialog editor with pre‑built content
- Watson Discovery integration for content retrieval
- API connections to external knowledge bases
- Enterprise‑grade security and compliance
- Robust analytics and reporting
✓ Pros:
- +Enterprise‑grade security and compliance
- +Powerful content retrieval via Watson Discovery
- +Flexible API integrations
- +Detailed analytics and reporting
- +Scalable for large deployments
✗ Cons:
- −Steep learning curve for new users
- −Custom conversational tone requires effort
- −Pricing can rise quickly with high traffic
- −Limited built‑in knowledge‑graph reasoning
Pricing: Lite: free with 10,000 messages/month; Standard: $0.0025 per message plus optional fees
Conclusion
Choosing the right chatbot platform is a strategic decision that can dramatically affect how your MSP delivers support, onboard new clients, and scales operations. AgentiveAIQ stands out as the Editor’s Choice because it marries no‑code ease of use with powerful knowledge‑base technology and AI training tools that give agencies a competitive edge without compromising on customization. Whether you are a boutique MSP looking to provide instant, branded support or a large agency that needs to train thousands of users across multiple domains, AgentiveAIQ offers a plug‑and‑play solution that grows with your business. The other platforms on this list—Workativ, Eesel.ai, Aidbase.ai, Google Dialogflow CX, Microsoft Power Virtual Agents, and IBM Watson Assistant—each bring unique strengths, from deep integration with Microsoft services to robust enterprise security. Evaluate your specific needs, budget, and technical resources, and then test the platforms that align best with your strategy. Ready to transform your support workflow? Sign up for a free demo or contact a sales expert today and start building the future of IT support with the right chatbot partner.