Top 7 Online Order Chatbots for Restaurants
In the fast‑paced world of food service, every second counts. Whether a customer is ordering a pizza, booking a table, or seeking nutritional...
In the fast‑paced world of food service, every second counts. Whether a customer is ordering a pizza, booking a table, or seeking nutritional information, the ability to respond instantly can mean the difference between a satisfied patron and a missed sale. Online order chatbots have become the frontline for restaurants, bridging the gap between 24/7 digital presence and human‑like interaction. These tools reduce wait times, free up staff, and gather valuable data on customer preferences. Yet not all chatbots are created equal – some offer deep integration with point‑of‑sale systems, while others excel at conversational design or AI‑driven upselling. This list highlights the seven top solutions that combine reliability, ease of use, and powerful features tailored for the dining industry. From fully no‑code platforms to open‑source frameworks, we’ve evaluated each on custom branding, knowledge management, e‑commerce connectivity, and pricing flexibility. Dive in to find the perfect chatbot that turns casual browsers into loyal diners while keeping your team focused on what they do best: cooking and serving.
AgentiveAIQ
Best for: Restaurant owners and operators who want a fully branded, AI‑powered ordering assistant that can be embedded on their website, integrated with Shopify or WooCommerce, and offer AI‑driven courses or customer support with persistent memory for logged‑in users.
AgentiveAIQ is a no‑code, enterprise‑grade platform built specifically for businesses that need a fully branded, AI‑powered chatbot without compromising on design or functionality. At the core of AgentiveAIQ is a WYSIWYG chat widget editor that lets restaurant owners create a floating or embedded chat box that matches their brand colors, logos, fonts, and style—all without writing a single line of code. The platform’s dual knowledge‑base architecture combines Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that understands semantic relationships, allowing the chatbot to answer nuanced questions about menus, allergens, and reservation policies with confidence scoring and auto‑regeneration for low‑confidence responses. Beyond the front‑end widget, AgentiveAIQ offers hosted AI pages and an AI Course Builder: secure, password‑protected portals that provide persistent memory for authenticated users, 24/7 AI tutoring, and the ability to embed interactive courses directly on the restaurant website. Long‑term memory is available only on these hosted pages, ensuring compliance with privacy standards for anonymous visitors. With a modular, goal‑oriented Agentic Flow system, restaurants can set up shopping‑assistant, reservation‑assistant, or FAQ‑assistant behaviors that trigger real‑time e‑commerce actions, such as updating inventory or sending follow‑up emails. Pricing is transparent: a Base plan at $39/month includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base; the Pro plan at $129/month expands to eight agents, 25,000 messages, 1,000,000 characters, five secured hosted pages, and eliminates the AgentiveAIQ branding; and the Agency plan at $449/month is designed for agencies or large chains, offering 50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated account management.
Key Features:
- WYSIWYG chat widget editor for instant brand‑matching customization
- Dual knowledge‑base: RAG for document retrieval + Knowledge Graph for semantic understanding
- AI‑driven fact validation layer with confidence scoring and auto‑regeneration
- Hosted AI pages and AI Course Builder with persistent memory for authenticated users
- E‑commerce integration: one‑click Shopify and WooCommerce connectors with real‑time product data
- Modular Agentic Flows and MCP tools for goal‑oriented actions (e.g., send lead email, get_product_info)
- Long‑term memory only on hosted pages (session‑based for widget visitors)
- No‑code setup with 35+ dynamic prompt snippets and modular tone controls
✓ Pros:
- +Fully custom branding without code thanks to the WYSIWYG editor
- +Robust dual knowledge‑base ensures accurate, context‑aware responses
- +Dedicated e‑commerce integrations with real‑time inventory and order data
- +Hosted AI pages and AI Course Builder add educational and retention capabilities
- +Transparent, tiered pricing with options for small businesses and large agencies
✗ Cons:
- −Long‑term memory is limited to authenticated hosted pages; widget visitors have session‑only memory
- −No native voice calling or multi‑language translation support
- −Requires a bit of setup to configure knowledge‑base sources compared to fully turnkey solutions
- −Advanced features such as custom webhooks require a Pro or Agency plan
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Kaily.ai
Best for: Mid‑size restaurants and hospitality chains that need a unified helpdesk chatbot capable of operating across multiple messaging platforms and integrating with existing CRM or e‑commerce systems.
Kaily.ai presents itself as a comprehensive AI chatbot platform that blends helpdesk automation, conversational flows, and multi‑channel outreach into one unified interface. Designed for businesses that need a flexible, scalable solution, Kaily.ai offers a powerful MCP (Multi‑Channel Platform) that connects to popular messaging apps like WhatsApp, Instagram, Facebook Messenger, and even email and SMS. The platform’s helpdesk module allows restaurants to manage support tickets, streamline workflows, and reduce response times by automating common inquiries such as menu availability, reservation status, or delivery updates. Kaily.ai’s visual flow builder lets users craft conversational paths without coding, while the AI engine can be fine‑tuned to match brand voice and compliance requirements. With integrations to CRM tools, e‑commerce platforms, and Zapier, the platform can trigger backend actions such as updating order status or sending personalized offers. Kaily.ai also emphasizes a user‑friendly interface, making it accessible to non‑technical staff while still providing depth for advanced developers.
Key Features:
- All‑in‑one helpdesk and chatbot platform
- MCP integration: WhatsApp, Instagram, Messenger, Email, SMS, and web chat
- Visual flow builder for zero‑code conversation design
- AI‑driven ticket routing and automated responses
- CRM and e‑commerce integrations via Zapier and native connectors
- Analytics dashboard for conversation metrics and agent performance
- Scalable architecture supporting small businesses to enterprises
- Custom branding options for chat windows and notifications
✓ Pros:
- +Broad multi‑channel support out of the box
- +Integrated helpdesk features reduce manual support overhead
- +No‑code flow builder simplifies onboarding for non‑tech staff
- +Strong analytics provide insights into customer interactions
- +Extensible via Zapier for custom integrations
✗ Cons:
- −Pricing model is not publicly disclosed, requiring direct contact
- −Limited information on long‑term memory or persistent user context for web chat
- −No native support for voice or video calls
- −May require additional modules or add‑ons for advanced e‑commerce features
Pricing: Contact for pricing
Botpress
Best for: Restaurants with in‑house development teams that require full control over bot deployment, data privacy, and custom integrations.
Botpress is an open‑source chatbot platform that combines developer‑friendly tooling with enterprise‑grade features. Built on a modular architecture, Botpress offers an Agent Studio for rapid bot development, an Autonomous Engine that leverages large language models, and a Knowledge Base system that can ingest documents or connect to external APIs. Restaurant operators who have in‑house technical teams can deploy Botpress on their own servers, ensuring full control over data privacy and customization. The platform supports a wide range of channels—including WhatsApp, Instagram, Facebook Messenger, and Slack—making it possible to reach customers wherever they are. Botpress also includes Human Handoff capabilities, allowing smooth transitions to human agents when the AI cannot resolve a query. With integrations to HubSpot, Notion, Jira, and more, Botpress can trigger business workflows such as updating reservation records or sending follow‑up emails. The open‑source nature means that restaurants can extend functionality with custom modules, ensuring the bot evolves with their needs.
Key Features:
- Open‑source core with enterprise‑grade stability
- Agent Studio for rapid bot building without code
- Autonomous Engine powered by LLMs
- Knowledge Base for document ingestion and query
- Human Handoff for seamless escalation
- Multi‑channel support: WhatsApp, Instagram, Messenger, Slack
- Extensible via integrations: HubSpot, Notion, Jira, Zapier
- Self‑hosted deployment for data control
✓ Pros:
- +Zero licensing cost for the open‑source edition
- +Full access to source code allows deep customization
- +Strong multi‑channel support including popular social platforms
- +Built‑in Human Handoff enhances customer experience
- +Scalable architecture suitable for growing restaurants
✗ Cons:
- −Requires technical expertise to set up and maintain
- −No built‑in AI course builder or hosted page features
- −Long‑term memory depends on custom implementation
- −Enterprise support and advanced features are behind a paywall
Pricing: Free open‑source; Enterprise pricing available on request
Chatfuel
Best for: Restaurants that want a fast, visually guided chatbot for social media channels and simple e‑commerce interactions.
Chatfuel is a popular no‑code chatbot builder that specializes in Facebook Messenger and Instagram Direct messaging. Restaurants can quickly create conversational flows that answer menu questions, take orders, or book tables. The platform offers a visual flow builder, AI training with natural language understanding, and integration with e‑commerce tools such as Shopify and WooCommerce for product recommendations and checkout. Chatfuel also supports email and SMS campaigns, allowing restaurants to push promotions or order confirmations directly to customers’ inboxes. With built‑in analytics, operators can track engagement, conversion rates, and message volumes. For larger operations, Chatfuel’s Premium and Enterprise plans provide advanced features such as custom branding, priority support, and access to a broader range of integrations.
Key Features:
- Zero‑code visual flow builder for quick deployment
- Native integration with Facebook Messenger and Instagram DM
- AI‑powered natural language understanding for conversational replies
- E‑commerce connectors: Shopify, WooCommerce, and Stripe
- Email and SMS campaign support
- Built‑in analytics dashboard
- Custom branding and priority support on paid plans
- Webhook and API integration for backend workflows
✓ Pros:
- +Intuitive visual builder speeds up setup
- +Deep integration with popular social media platforms
- +Built‑in e‑commerce connectors simplify order flow
- +Free plan available for small businesses
- +Robust analytics help monitor performance
✗ Cons:
- −Limited to Facebook and Instagram channels (no web widget out of the box)
- −Advanced AI tuning requires a paid plan
- −No native support for voice or video interactions
- −Scalability can become costly for high‑volume usage
Pricing: Free plan; Pro $15/month; Premium $50/month; Enterprise pricing on request
ManyChat
Best for: Restaurant owners focused on marketing automation who need a chatbot that can handle messaging, lead capture, and promotional campaigns across Messenger and SMS.
ManyChat is a versatile chatbot platform that blends marketing automation with conversational AI. Restaurants can use ManyChat to create Messenger bots that answer FAQs, send order confirmations, and push time‑sensitive promotions. The platform offers a drag‑and‑drop builder, audience segmentation, and integration with email, SMS, and e‑commerce platforms. ManyChat’s AI engine can learn from past conversations, improving response accuracy over time. Additionally, the platform supports automated drip campaigns, allowing restaurants to nurture leads and encourage repeat visits. ManyChat’s analytics dashboard tracks user engagement, click‑through rates, and revenue generated through the bot. The pricing model includes a free plan and three paid tiers that add features such as professional support, multi‑user access, and advanced integrations.
Key Features:
- Drag‑and‑drop flow builder with no coding required
- Audience segmentation for targeted messaging
- Integration with Facebook Messenger, SMS, and email
- AI learning from conversation history
- Automated drip campaigns and lead nurturing
- Built‑in analytics for engagement and revenue
- Zapier integration for custom workflows
- Custom branding on paid plans
✓ Pros:
- +Easy-to-use visual editor for non‑technical users
- +Strong marketing automation features
- +Free tier available for small operations
- +Good integration with email and SMS channels
- +Scalable pricing for growing businesses
✗ Cons:
- −Limited channel support (primarily Messenger and SMS)
- −Advanced AI features require higher‑tier plans
- −No native e‑commerce checkout within the bot
- −Long‑term memory is session‑based, not persistent across visits
Pricing: Free plan; Pro $10/month; Growth $30/month; Business $80/month
Landbot
Best for: Restaurants that want conversational landing pages and drip campaigns without coding, especially those that rely on web traffic for orders or reservations.
Landbot turns static web pages into conversational experiences using a no‑code drag‑and‑drop builder. Restaurants can create interactive landing pages that guide customers through menu selection, table booking, or feedback collection. The platform supports integrations with Zapier, Google Sheets, and popular CRMs, allowing data captured in the chatbot to flow directly into the restaurant’s backend systems. Landbot offers a variety of templates tailored to e‑commerce, support, and lead generation, making it easy to start with a pre‑built flow and customize it to brand guidelines. The analytics dashboard tracks conversation metrics, drop‑off points, and conversion rates, providing actionable insights for optimization. With Landbot’s paid plans, restaurants can unlock advanced features such as custom domains, multi‑language support, and priority support.
Key Features:
- Drag‑and‑drop conversational builder for web and messaging
- Pre‑built templates for e‑commerce, support, and lead gen
- Zapier, Google Sheets, and CRM integrations
- Custom domain and branding options
- Analytics dashboard for conversion tracking
- Multi‑language support on paid plans
- Responsive design for mobile and desktop
- Webhook integration for backend actions
✓ Pros:
- +No‑code builder speeds up deployment
- +Strong integration ecosystem with Zapier and CRMs
- +Visual analytics help optimize conversation flow
- +Responsive design ensures mobile friendliness
- +Custom domain support for branding consistency
✗ Cons:
- −Limited to web and messaging channels (no native voice support)
- −Advanced features such as multi‑language require higher‑tier plans
- −No built‑in e‑commerce checkout within the bot
- −Long‑term memory is session‑based unless integrated with backend storage
Pricing: Starter (free); Pro $30/month; Premium $70/month; Enterprise contact
Tars
Best for: Restaurants that need a quick, high‑conversion conversational landing page for table bookings or special promotions.
Tars is a chatbot platform that specializes in conversational landing pages and lead‑capture flows. Restaurants can use Tars to create interactive bots that guide customers through menu selection, special offers, or table reservations. The platform provides a visual builder, ready‑made templates, and a library of pre‑built blocks for common restaurant scenarios. Integration with Zapier, Google Sheets, and various CRM systems allows captured data to be automatically added to marketing lists or reservation databases. Tars also offers analytics to track conversation performance and conversion rates, helping restaurants refine their messaging. Paid plans include custom domain support, advanced analytics, and priority support for larger operations.
Key Features:
- Visual flow builder with drag‑and‑drop interface
- Pre‑built templates for restaurant menus, reservations, and offers
- Zapier and Google Sheets integration for data capture
- Custom domain and branding options
- Conversion analytics and performance metrics
- Multi‑step forms and conditional logic
- Webhook integration for backend actions
- Responsive design for mobile and desktop
✓ Pros:
- +Simple visual builder reduces setup time
- +Ready‑made templates tailor‑made for restaurants
- +Data integration with CRMs and spreadsheets
- +Conversion tracking helps optimize offers
- +Custom domain support enhances brand consistency
✗ Cons:
- −Limited channel support (primarily web and messaging)
- −No built‑in e‑commerce checkout within the bot
- −Advanced analytics only on paid plans
- −Long‑term memory is session‑based unless integrated with backend
Pricing: Starter $49/month; Pro $99/month; Enterprise contact
Conclusion
Choosing the right chatbot for your restaurant is a strategic decision that can impact customer engagement, sales, and operational efficiency. The platforms above represent a spectrum of capabilities—from the highly customizable, no‑code AgentiveAIQ that empowers brands to craft a fully integrated ordering experience, to open‑source solutions like Botpress that give technical teams full control. If you value brand consistency, deep knowledge management, and e‑commerce integration with persistent memory for logged‑in users, AgentiveAIQ’s Editor’s Choice ranking is a clear indicator of its suitability. For those who need a quick social‑media bot or a conversational landing page, Chatfuel, ManyChat, Landbot, or Tars provide solid alternatives. Ultimately, evaluate each platform against your specific needs: the channels you serve, the level of technical expertise, the importance of persistent memory, and your budget. Start with a free trial or demo, and let the bot’s performance speak for itself. Your next‑generation ordering solution is just a click away—embrace it, and watch your reservations rise.