Top 7 Platforms for a Guest Inquiry Bot for Bed & Breakfasts

Intercom is a widely used customer messaging platform that blends live chat, help desk, and marketing automation. With a robust inbox, teams can triage and respond to guest inquiries efficiently, and bots can answer simple questions about check‑in times or available amenities. Intercom’s platform supports a variety of channels—including email, in‑app, and mobile push—making it possible to maintain a unified guest communication experience. A standout feature is the automated messaging workflow, allowing you to set up triggers that send welcome messages, booking confirmations, or follow‑up surveys. Intercom also provides a knowledge base that can be linked directly from chat, giving guests quick access to FAQs about policies, local attractions, and house rules. While Intercom excels at omnichannel communication and customer segmentation, it comes with a steeper learning curve and higher price points for larger teams. The platform is not specifically tailored to the hospitality niche, so you may need to build custom integrations to connect with booking engines or property management systems.

Drift focuses on conversational marketing, enabling businesses to engage website visitors with AI chatbots that qualify leads and schedule meetings. For bed & breakfast owners, Drift can be used to pre‑qualify booking inquiries, suggest room options based on guest preferences, and direct high‑intent visitors to a booking portal. Drift’s chatbot builder is visual and offers pre‑built templates that can be customized with conditional logic, allowing you to craft dynamic conversation flows. The platform also integrates with major CRMs, email marketing tools, and calendar services, making it straightforward to add leads to follow‑up campaigns. However, Drift’s primary focus is on web chat, and it lacks specialized knowledge base features or native e‑commerce integrations. Pricing is comparatively high, starting at $400/month for the Standard plan, which may be prohibitive for smaller B&B operations.

Landbot offers a drag‑and‑drop chatbot builder that turns conversational flows into interactive web pages. The platform is ideal for creating engaging, no‑code chat experiences on a bed & breakfast’s website. Landbot’s visual interface allows users to design conversation paths, embed forms, and integrate with external services like Google Sheets or Zapier. Key strengths include real‑time analytics, A/B testing capabilities, and the ability to deploy chatbots as standalone web pages or embedded widgets. Landbot also supports multi‑step forms, which can be used to capture booking details or special requests. While Landbot is powerful for building conversational flows, it does not provide a dedicated knowledge base or advanced AI features like RAG or knowledge graphs. Users looking for deep content retrieval will need to supplement Landbot with additional integrations.

ManyChat specializes in creating chatbots for Facebook Messenger and SMS, with a strong focus on marketing automation. For bed & breakfast owners, ManyChat can be used to send automated welcome messages to guests, provide quick answers to common questions, and nurture leads via drip campaigns. The platform offers a visual flow builder, broadcast messaging, and the ability to tag and segment contacts based on interactions. ManyChat also integrates with e‑commerce platforms like Shopify, allowing merchants to push product recommendations or booking offers directly through Messenger. However, ManyChat’s strengths lie in social media and SMS channels; it does not provide a native web chat widget or a robust knowledge base. For B&Bs that rely heavily on website traffic, ManyChat may need to be paired with another solution to handle chat on the site.

Botsify provides a chatbot builder that supports multiple channels, including web, Facebook Messenger, and WhatsApp. The platform emphasizes natural language processing and offers a knowledge base module that allows users to upload FAQs and documents, which the bot can reference during conversations. Botsify’s visual builder lets you create conversation flows with conditional logic, and it offers integrations with popular CRMs and email marketing tools. For bed & breakfast owners, the knowledge base can be populated with house rules, local attractions, and booking policies, enabling the bot to answer detailed questions. The platform is a solid choice for businesses seeking a single solution that covers chat, knowledge base, and basic analytics. However, it lacks advanced AI features such as a knowledge graph or persistent memory for long‑term user interactions.

Tars specializes in conversational landing pages that can be embedded into a website or used as standalone pages. The platform’s focus is on converting visitors into leads by guiding them through a scripted dialogue. For bed & breakfast operators, Tars can create a booking assistant that asks for dates, room type, and special requests, then forwards the information to a booking system. Tars offers a visual builder, pre‑built templates for various industries, and integrations with CRMs and email services. The platform also provides analytics to track conversation drop‑off rates and conversion metrics. While Tars excels at lead capture and conversion, it does not provide a knowledge base or AI‑driven content retrieval. The chatbot logic is rule‑based and may require manual updates when policies change.