Top 7 Reasons to Get a Tenant Support Chat for Property Management

Intercom is a widely adopted customer messaging platform that blends live chat, marketing automation, and customer support into a single interface. Designed for businesses of all sizes, Intercom offers a range of pre‑built bots and workflows that can be customized via a visual builder, making it relatively easy for property managers to set up automated responses to common tenant questions. The platform integrates natively with major CRMs and marketing tools, allowing conversations to feed directly into your existing data pipelines. Intercom’s Knowledge Base feature lets you publish FAQs and articles that the bot can surface during chats, helping reduce ticket volume. Intercom provides robust reporting and analytics, giving property managers insights into chat volume, response times, and customer satisfaction. Its mobile app support ensures that both tenants and property staff can stay connected on the go. However, Intercom’s pricing can become steep as you scale; the Pro plan starts at $99/month and the Enterprise plan requires custom quotes.

Freshchat is a modern messaging solution from Freshworks that focuses on conversational engagement and customer support. Its interface is clean and intuitive, and the platform offers a built‑in bot builder that can be configured through a drag‑and‑drop workflow editor. Freshchat supports multiple channels, including web chat, in‑app chat, and Facebook Messenger, providing tenants with flexible communication options. Key strengths of Freshchat include its deep integration with Freshworks’ suite (CRM, Desk, Commerce) and its ability to route conversations to the appropriate agent based on skill sets. The Knowledge Base feature is tightly coupled with Freshdesk, allowing agents to surface relevant articles during chats. Pricing is competitive, with a free tier for up to 10 agents and paid plans starting at $15 per user per month.

Zendesk Chat (formerly Zopim) is a robust live‑chat solution that integrates seamlessly with the Zendesk suite of customer support tools. It offers a real‑time chat interface that can be embedded on any website and includes a built‑in chatbot powered by Zendesk’s answer bot. The platform’s strength lies in its agent routing capabilities, allowing conversations to be directed to the most appropriate agent based on skill or department. Zendesk Chat also provides a Knowledge Base that feeds from Zendesk Guide, enabling agents to quickly pull up articles to resolve tenant queries. The solution includes real‑time reporting, visitor insights (e.g., location, referral source), and the ability to trigger automated email or ticket creation. Pricing starts at $19 per agent per month for the Standard plan, with higher tiers offering additional features.

Drift positions itself as a conversational marketing platform that excels in lead generation and sales qualification. Its chatbots are highly configurable, allowing property managers to set up qualification questions and capture contact information for follow‑up. Drift’s focus is on converting website visitors into leads through proactive chats and automated routing to sales teams. The platform includes a Knowledge Base component that can surface relevant content during conversations, and it offers robust analytics on chat volume and conversion rates. Drift integrates with a wide range of CRMs, including Salesforce, HubSpot, and Microsoft Dynamics. Pricing starts at $400/month for the Essentials plan, which includes up to 10 agents. The platform is geared toward businesses that prioritize marketing and sales, rather than pure support.

Tidio is an affordable live‑chat and chatbot platform that blends real‑time messaging with automated bot responses. It offers a visual bot builder that can be configured without coding, making it accessible to small property managers or those who need quick deployment. Tidio supports multiple channels, including web chat, email, and Messenger, and it can be embedded with a single line of JavaScript. The platform’s chatbot can answer FAQs, collect leads, and trigger automated email sequences. Tidio also includes a simple knowledge base that agents can use to pull up relevant articles during conversations. Pricing is tiered, with a free plan for up to 100 chats per month and paid plans starting at $18/month for unlimited chats. The user interface is straightforward, but customization options for the chat widget are somewhat limited compared to premium competitors.

LiveChat is a well‑known live‑chat solution that emphasizes ease of use and a polished user interface. The platform offers a chatbot builder that can be configured via a visual editor, allowing property managers to automate responses to common tenant questions. LiveChat supports real‑time messaging, ticket creation, and integration with a range of third‑party tools such as Salesforce, HubSpot, and Zapier. LiveChat’s knowledge base feature pulls from its internal content library, enabling agents to surface relevant articles quickly. The platform also provides robust reporting, visitor insights, and the ability to trigger automated emails or tickets. Pricing starts at $16/month per agent for the Lite plan, with higher tiers adding marketing automation and advanced reporting.