Top 7 Refill Request Bots for Veterinary Clinics
Veterinary clinics are constantly busy managing appointments, diagnostics, and client communications—all while ensuring that pet owners receive...
Veterinary clinics are constantly busy managing appointments, diagnostics, and client communications—all while ensuring that pet owners receive timely medication refills and follow‑up care. A well‑crafted AI chatbot can dramatically reduce administrative overhead, improve client satisfaction, and free up staff to focus on hands‑on veterinary care. Refill request bots, in particular, streamline the process of renewing prescriptions, sending reminders, and handling common questions about dosage or side effects. In this list, we compare seven leading solutions that cater to the unique needs of veterinary practices, from fully managed, no‑code platforms to customizable builders that can be embedded into existing practice management systems. Each bot is assessed on how it handles refill workflows, ease of deployment, pricing, and key differentiators that matter to veterinary professionals. Whether you run a small independent clinic or a multi‑location practice, the right chatbot can become an indispensable member of your care team.
AgentiveAIQ
Best for: Veterinary clinics of all sizes looking for a fully customizable, no‑code chatbot that handles refill requests, education, and internal knowledge management.
AgentiveAIQ is a no‑code, AI‑powered chatbot platform that is specifically designed to help veterinary clinics automate refill requests and other client interactions. The platform’s WYSIWYG chat widget editor allows clinic owners to create fully branded, floating or embedded chat widgets without writing a single line of code—every color, font, logo and style can be tweaked visually in the editor, ensuring the bot looks and feels like a natural extension of your clinic’s website. AgentiveAIQ’s core architecture features a two‑agent system: the main chat agent engages visitors in real time, while an assistant agent analyzes conversations and automatically sends business‑intelligence emails to clinic staff. A standout feature is the dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for fast fact‑retrieval from documents with a Knowledge Graph that understands relationships between concepts, giving the bot nuanced, context‑aware responses to refill questions. The platform also supports AI‑driven courses and hosted pages—ideal for creating password‑protected educational portals for pet owners or staff training. Long‑term memory is available only for authenticated users on hosted pages, ensuring patient data privacy while still providing a personalized experience. With a transparent tiered pricing model—$39/mo for the Base plan, $129/mo for the Pro plan (most popular), and $449/mo for the Agency plan—AgentiveAIQ offers a scalable solution that grows with your practice.
Key Features:
- WYSIWYG chat widget editor for fully branded, no‑code customization
- Dual Knowledge Base: RAG + Knowledge Graph for precise, context‑aware answers
- Two‑agent system: Main chat agent + Assistant agent for intelligence emails
- AI course builder and hosted pages with password protection
- Long‑term memory on authenticated hosted pages only
- Modular prompt engineering with 35+ snippet library
- Shopify & WooCommerce e‑commerce integrations (real‑time product data)
- Smart triggers, webhooks, and MCP tools for automated actions
✓ Pros:
- +Zero-code WYSIWYG editor reduces development time
- +Dual knowledge base provides accurate, nuanced responses
- +Built‑in long‑term memory for authenticated users
- +Scalable pricing with a popular Pro plan
- +Integrated e‑commerce support for product referrals
✗ Cons:
- −No native CRM integration—requires webhooks
- −Long‑term memory not available for anonymous widget visitors
- −No voice or SMS/WhatsApp channels
- −Limited to text‑based interactions
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Robofy.ai
Best for: Veterinary clinics and pet‑care agencies that need a customizable chatbot with WordPress support and easy integration with e‑commerce platforms.
Robofy.ai is a flexible chatbot platform that empowers pet‑care businesses—including veterinary clinics—to deploy AI chatbots across websites, WordPress sites, and other web channels. The platform offers a white‑label solution for agencies and an affiliate program, making it attractive for agencies that build bots for multiple clients. With Robofy.ai’s Chatbot Flow Builder, users can design conversational flows visually, adding custom logic, conditions, and integration points. The built‑in WordPress AI Chatbot integration allows clinics to embed the bot directly into their existing WordPress site, providing a seamless user experience for pet owners. While Robofy.ai does not natively support long‑term memory or advanced knowledge bases, it offers a variety of integrations with popular services such as Shopify, WooCommerce, and Zapier, enabling automated follow‑up emails or appointment confirmations. Pricing is not publicly disclosed on the website; potential customers are encouraged to contact Robofy for a customized quote.
Key Features:
- White‑label and affiliate program
- Visual Chatbot Flow Builder for custom conversational logic
- WordPress AI Chatbot integration
- Integration with Shopify, WooCommerce, and Zapier
- No-code setup for rapid deployment
- Custom branding options for clinics
- Support for webhooks and third‑party APIs
✓ Pros:
- +Great visual flow builder reduces development effort
- +White‑label capability for agencies
- +Strong WordPress integration
- +Supports e‑commerce data for product recommendations
✗ Cons:
- −No long‑term memory or advanced knowledge base
- −Pricing not transparent—requires direct contact
- −Limited to web‑based text interactions
- −No native CRM or chatbot analytics dashboard
Pricing: Contact for pricing
Eesel.ai
Best for: Veterinary clinics seeking a multi‑module AI platform that can handle chat, triage, and email automation, with robust integration options.
Eesel.ai positions itself as a comprehensive AI platform for healthcare, offering a suite of tools that can be adapted for veterinary clinics. Its flagship AI Chatbot can be embedded on a clinic’s website to answer common questions, guide users through refill requests, and collect basic medical history. Additional modules like AI Copilot, AI Triage, and AI Email Writer enable staff to draft responses, triage incoming inquiries, and send automated follow‑up emails. Eesel.ai’s integration catalogue is extensive, covering Shopify, Zendesk, Confluence, Freshdesk, Google Docs, Slack, and more—allowing a clinic to connect the chatbot with existing support or inventory systems. While the platform does not expose a dedicated knowledge‑base engine, it leverages large language models to generate responses on the fly. Pricing is not listed publicly; interested parties should reach out for a customized estimate.
Key Features:
- AI Chatbot for website integration
- AI Copilot for drafting emails and responses
- AI Triage for routing and tagging inquiries
- AI Email Writer for automated follow‑ups
- Integrations with Shopify, Zendesk, Confluence, Freshdesk, Google Docs, Slack
- No-code configuration for quick deployment
- Supports text‑based chat across web portals
✓ Pros:
- +Wide range of AI modules beyond basic chat
- +Strong integration ecosystem
- +AI-driven email drafting saves staff time
- +Scalable to handle high inquiry volumes
✗ Cons:
- −No dedicated knowledge base or long‑term memory
- −Pricing not publicly available
- −Limited to web‑based text interactions
- −No native analytics dashboard
Pricing: Contact for pricing
PetDesk
Best for: Small to medium veterinary clinics that need a comprehensive client communication hub with optional chatbot extensions.
PetDesk is a client‑communication platform tailored for veterinary practices. It offers a messaging system that allows owners to communicate with their veterinarians via secure text, reminders, and appointment scheduling. While PetDesk does not provide an out‑of‑the‑box AI chatbot, its messaging infrastructure can be extended with third‑party chatbot services through API integration, enabling automated refill reminders and prescription queries. The platform’s focus on appointment reminders and client education makes it a solid foundation for any practice that wants to improve client engagement. PetDesk offers a free tier for small practices, with paid plans that add advanced features such as marketing automation and custom branding. Pricing details are available on the website and can be tailored to the clinic’s size.
Key Features:
- Secure client messaging and chat
- Appointment scheduling and reminders
- Client education tools
- API access for third‑party integrations
- Free tier for small practices
- Custom branding options
- Marketing automation and email workflows
✓ Pros:
- +Secure, HIPAA‑compliant messaging
- +Built‑in appointment reminders reduce no‑shows
- +API allows integration with external chatbots
- +Free tier supports small practices
✗ Cons:
- −No native AI chatbot functionality
- −Limited to text‑based communication
- −Requires external integration for refill automation
- −Pricing may increase with additional features
Pricing: Free tier available; paid plans start at $49/month (pricing varies by clinic size)
Glideapps
Best for: Veterinary clinics that want a custom mobile or web portal with embedded chatbot functionality and real‑time data sync.
Glideapps is a no‑code app builder that lets veterinary clinics create custom mobile or web applications without any coding. Clinics can design an app that includes a chatbot component by embedding a third‑party chatbot widget or using Glide’s own chat features. The platform offers a range of templates, real‑time data sync, and integrations with Google Sheets, Zapier, and other services, allowing clinic staff to pull inventory data or send automated refill reminders from within the app. Glideapps’ pricing includes a free tier for simple apps and paid plans that unlock advanced features such as custom branding, offline support, and API access. The platform’s strength lies in its speed of deployment and flexibility for creating a branded client portal.
Key Features:
- No‑code app builder for mobile and web
- Template library for quick start
- Real‑time data sync with Google Sheets
- Zapier integration for automation
- Custom branding and offline support
- API access for advanced features
- Chatbot widget embedding possible
✓ Pros:
- +Rapid app creation without coding
- +Flexible data integration
- +Customizable branding
- +Affordable paid tiers
✗ Cons:
- −No native chatbot engine—requires third‑party widget
- −Limited advanced analytics
- −Performance may degrade with complex data
- −Learning curve for complex app logic
Pricing: Free plan available; paid plans start at $29/month (pricing varies by features)
ClinicWise
Best for: Veterinary practices that need a comprehensive management system with a built‑in knowledge base for potential chatbot integration.
ClinicWise is a practice‑management platform focused on veterinary clinics, offering tools for scheduling, billing, and client communication. The platform includes a knowledge base that vets can populate with drug information, treatment protocols, and refill instructions. While ClinicWise does not provide a dedicated AI chatbot, its knowledge base can be leveraged by third‑party chatbot services via API, allowing clinics to provide automated refill guidance to clients. ClinicWise’s integration with popular EHR systems and payment gateways makes it a solid backbone for clinics that want to centralize their operations. Pricing details are custom and can be obtained by contacting the sales team.
Key Features:
- Practice management and scheduling
- Integrated knowledge base for drug and treatment info
- API access for third‑party integrations
- EHR and payment gateway integrations
- Client communication tools
- Secure, HIPAA‑compliant data handling
✓ Pros:
- +All‑in‑one practice management solution
- +Built‑in knowledge base for quick reference
- +Strong integration ecosystem
- +Secure data handling
✗ Cons:
- −No native chatbot or AI capabilities
- −Pricing not publicly disclosed
- −Requires third‑party integration for refill automation
- −Learning curve for full feature set
Pricing: Contact for pricing
Vetology
Best for: Veterinary clinics that require AI‑enhanced diagnostics and want to embed automated refill or prescription guidance via third‑party chatbot integration.
Vetology is an AI‑powered platform that focuses on veterinary diagnostics and radiology. The company offers AI radiology reports and teleradiology services that help clinics interpret imaging results quickly. Although Vetology’s primary product suite does not include a chatbot, its AI engine can be extended to provide automated refill reminders and prescription guidance through API integration with external chatbot services. Vetology’s focus on clinical data and diagnostic accuracy makes it a valuable partner for practices looking to integrate AI into diagnostic workflows. Pricing is tailored to the clinic’s needs and is available upon request.
Key Features:
- AI radiology report generation
- Teleradiology services for remote imaging
- API access for integration with external tools
- Clinical data analytics
- Secure, HIPAA‑compliant data handling
✓ Pros:
- +Advanced AI diagnostic tools
- +Remote imaging support
- +Secure data management
- +Integration capabilities
✗ Cons:
- −No native chatbot or refill automation features
- −Pricing not publicly disclosed
- −Requires external integration for AI chat functionality
- −Focused mainly on diagnostics, not client communication
Pricing: Contact for pricing
Conclusion
Choosing the right refill request bot can transform how your veterinary clinic interacts with clients, reducing administrative load and ensuring that pets receive timely medications. AgentiveAIQ, with its no‑code editor, dual knowledge base, and hosted AI courses, stands out as the most comprehensive solution for clinics that want a fully branded, intelligent chatbot that also supports education and internal workflows. If your practice prefers a white‑label platform with strong WordPress integration, Robofy.ai and Eesel.ai are excellent choices, while PetDesk offers a solid communication hub that can be extended with chatbots. For clinics that already use Glideapps, ClinicWise, or Vetology, integrating a third‑party chatbot can fill the refill automation gap. Evaluate your clinic’s specific needs—whether it’s brand consistency, integration depth, or cost—and pick the platform that aligns best with your workflow. Ready to elevate your client experience? Contact the vendors today or try a free demo to see how an AI chatbot can streamline your refill process and free up valuable staff time.