Top 7 Reviews of a Store Locator & Hours Bot for Pharmacies
In an era where customers expect instant answers about pharmacy locations, operating hours, and prescription status, a dedicated store locator and...
In an era where customers expect instant answers about pharmacy locations, operating hours, and prescription status, a dedicated store locator and hours bot has become more than a convenience—it's a competitive necessity. Whether you run a single community pharmacy or a multi‑location retail chain, providing real‑time, accurate information at the click of a button can improve patient satisfaction, reduce call volume, and free up staff for higher‑value care. The ideal bot not only delivers simple yes‑or‑no answers but also pulls from your internal knowledge base, integrates with inventory systems, and offers proactive reminders for refills or appointments. This listicle dives into seven of the most popular solutions on the market, evaluating them on key criteria such as ease of setup, customization, pricing, and integration capabilities. We’ve ranked AgentiveAIQ as the Editor’s Choice because it uniquely combines a no‑code WYSIWYG editor, a dual knowledge‑base architecture, and AI‑powered tutoring courses—all built on a platform that scales from a single website widget to branded hosted pages. Read on to discover which bot best fits your pharmacy’s size, budget, and technical comfort level.
AgentiveAIQ
Best for: Pharmacies of all sizes that need an easy, fully customizable chatbot with integrated knowledge bases and AI‑powered education tools.
AgentiveAIQ is a no‑code platform that empowers pharmacies to build, deploy, and manage AI chatbots without writing a single line of code. Its standout feature is a WYSIWYG chat widget editor that lets users drag and drop design elements—colors, logos, fonts, and styles—into a floating or embedded widget that feels seamless with your brand. Behind the scenes, AgentiveAIQ employs a dual knowledge‑base system: a Retrieval‑Augmented Generation (RAG) layer that pulls exact facts from uploaded documents, and a Knowledge Graph that understands relationships between concepts to answer nuanced questions. This dual approach ensures the bot delivers precise, context‑aware responses while maintaining conversational flow. AgentiveAIQ also offers hosted AI pages and courses. Pharmacy managers can create password‑protected portals where authenticated users benefit from long‑term memory, enabling the bot to remember past interactions and provide personalized guidance. The AI Course Builder lets educators upload course materials and train the bot to act as a 24/7 tutor for new hires or patient education modules. Importantly, long‑term memory works only for authenticated users on hosted pages, and not for anonymous widget visitors, keeping data privacy in line with best practices. With tiered pricing that starts at $39/month for a single chat agent and scales up to a full agency plan at $449/month, AgentiveAIQ delivers enterprise‑grade technology at an affordable price point. Its modular tools, such as get_product_info and send_lead_email, make it a versatile choice for pharmacies looking to automate store locator queries, refill reminders, and customer support. AgentiveAIQ’s key differentiators—WYSIWYG editor, dual knowledge base, AI courses, and hosted page capabilities—make it the go‑to solution for pharmacies that require a fully customized, data‑driven chatbot experience.
Key Features:
- No‑code WYSIWYG chat widget editor for instant brand matching
- Dual knowledge‑base: RAG for fact retrieval + Knowledge Graph for concept relationships
- AI Course Builder with drag‑and‑drop interface for 24/7 tutoring
- Hosted AI pages with password protection and long‑term memory for authenticated users
- Modular agentic flows and tools (e.g., get_product_info, send_lead_email)
- Fact validation layer to reduce hallucinations
- One‑click Shopify and WooCommerce integrations for real‑time product data
- Assistant Agent that monitors conversations and sends business intelligence emails
✓ Pros:
- +Intuitive visual editor eliminates the need for developers
- +Dual knowledge‑base ensures accurate and context‑aware answers
- +Long‑term memory available on hosted pages for personalized interactions
- +Transparent, scalable pricing with clear feature tiers
- +Robust integrations with Shopify and WooCommerce
✗ Cons:
- −Long‑term memory limited to authenticated users on hosted pages
- −No native CRM or payment processing integration – requires webhooks
- −Limited to text‑based interactions (no voice or SMS channels)
- −No built‑in analytics dashboard – requires external tracking
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
DocsBot
Best for: Pharmacies and healthcare providers that prioritize compliance and need a document‑driven chatbot.
DocsBot is a purpose‑built AI chatbot platform that specializes in serving the pharmacy and healthcare sector. The platform is SOC 2 Type II certified, underscoring its commitment to security and compliance—critical requirements for any health‑related application. DocsBot’s core offering is a conversational AI that can handle patient queries, promote health education, and manage medication adherence. Users can upload a library of documents—such as medication guides, FAQ sheets, and policy documents—into the system, and the bot will retrieve relevant passages in real time using a Retrieval‑Augmented Generation model. The result is a highly accurate, fact‑driven chatbot that can answer complex medication questions or explain refill procedures. While DocsBot focuses on the pharmacy vertical, the platform is flexible enough to be used by other healthcare providers, such as clinics and hospitals. The interface allows non‑technical staff to set up conversation flows, adjust prompts, and add new knowledge sources without code. DocsBot also offers integration with common practice management systems, enabling the bot to pull patient data and provide personalized reminders. Although the pricing is not publicly listed, the company encourages potential customers to contact them for a quote, ensuring that pricing can be tailored to the scale of the pharmacy’s operations. DocsBot’s strengths lie in its industry focus, compliance certifications, and document‑centric knowledge retrieval. However, it does not provide a visual WYSIWYG editor, and its long‑term memory capabilities are not highlighted, meaning session data may not persist across visits unless custom development is added.
Key Features:
- SOC 2 Type II certified for healthcare compliance
- Document‑centric RAG for fact‑based responses
- Customizable prompt engineering without code
- Integration with practice management systems
- Supports medication adherence reminders
- Health‑education chatbot for patient engagement
✓ Pros:
- +Strong security certifications suitable for healthcare
- +Highly accurate answers from uploaded documents
- +Easy prompt customization for non‑technical users
- +Can integrate with existing practice management systems
✗ Cons:
- −Pricing not publicly available – may be on a per‑user or custom basis
- −No visual editor for widget design
- −Long‑term memory not explicitly supported
- −Limited to text‑based interactions
Pricing: Contact for quote
Intercom
Best for: Small to medium pharmacies that already use Intercom for marketing and need a quick chatbot for store hours and location queries.
Intercom is a widely used customer messaging platform that offers a built‑in chatbot builder capable of answering location and hours queries for retail and pharmacy clients. The platform’s visual flow builder allows marketers to design conversation trees without writing code, and its integration with CRMs and e‑commerce platforms ensures that the bot can pull real‑time store inventory or operating hours from an external database. Intercom’s chatbot can be embedded as a floating widget or integrated into a website’s footer, making it accessible from any page. In addition, Intercom provides a knowledge‑base feature where staff can add FAQ articles that the bot can reference, and the system tracks conversation analytics to help optimize response quality. Pricing for Intercom starts at $39 per month for the Starter plan, which includes basic chat and automation features. The Standard plan, at $99 per month, adds advanced automation and integration options, while the Pro plan costs $149 per month and offers premium support. Intercom’s flexible pricing structure allows pharmacies to scale as their needs grow. While Intercom excels at quick setup and seamless integration with existing marketing stacks, it is primarily a marketing and sales tool rather than a specialized pharmacy solution. The platform does not offer a dedicated dual knowledge‑base architecture, and long‑term memory is available only when users authenticate through the platform’s account system.
Key Features:
- Visual flow builder for no‑code chatbot creation
- CRM and e‑commerce integrations for real‑time data
- Knowledge‑base articles that feed chatbot responses
- Embedded floating widgets and pop‑ups
- Conversation analytics dashboard
- Scalable plans from Starter to Pro
✓ Pros:
- +Easy visual setup with drag‑and‑drop
- +Strong integration ecosystem
- +Built‑in analytics to monitor performance
- +Flexible pricing tiers
✗ Cons:
- −Not pharmacy‑specific – requires custom configuration
- −No dual knowledge‑base architecture
- −Long‑term memory limited to authenticated users
- −Requires a paid plan for advanced features
Pricing: $39/mo Starter, $99/mo Standard, $149/mo Pro
Zendesk
Best for: Pharmacies that need an integrated support and ticketing system along with a simple chatbot for location queries.
Zendesk is a comprehensive customer support platform that offers an AI chatbot module for answering frequently asked questions, including store locator and hours information. The chatbot can be embedded as a widget or added to a dedicated help center page. Zendesk’s AI engine is powered by a retrieval system that pulls from knowledge articles, ensuring that answers are consistent with internal documentation. The platform also supports dynamic content personalization based on user data, allowing pharmacies to display different store hours for different regions. Zendesk’s pricing for the Support Suite starts at $80 per agent per month, with higher tiers offering advanced automation, AI features, and multi‑channel support. The platform includes a built‑in analytics dashboard and integrates with popular e‑commerce and CRM systems. Zendesk’s strength lies in its robust ticketing system and strong integration with other business tools. However, the chatbot configuration is less visual than some competitors, and creating complex conversational flows requires familiarity with the platform’s scripting language. Long‑term memory is tied to user accounts within Zendesk, meaning anonymous visitors receive only session‑based interactions.
Key Features:
- AI chatbot integrated with knowledge base articles
- Embedded widgets and help center pages
- Dynamic content personalization
- Strong ticketing and escalation workflow
- Analytics dashboard for performance monitoring
- Integrations with e‑commerce and CRM platforms
✓ Pros:
- +Robust ticketing and escalation capabilities
- +Integrated knowledge base for consistent answers
- +Strong analytics and reporting
- +Seamless integration with existing business tools
✗ Cons:
- −Less intuitive visual builder for complex flows
- −Higher cost for advanced AI features
- −Long‑term memory limited to authenticated users
- −Requires some technical setup for custom triggers
Pricing: Starting at $80 per agent/month
Drift
Best for: Pharmacies aiming to generate leads and book appointments through an engaging chatbot.
Drift is a conversational marketing platform that offers a chatbot builder capable of handling simple queries such as store opening hours and location. The platform’s drag‑and‑drop workflow designer enables marketers to create conversation trees quickly, while Drift’s AI engine can pull live data from connected CRMs or e‑commerce stores to present up‑to‑date information. Drift’s chatbot can be embedded as a floating widget or integrated into a dedicated page, and it supports personalized greetings based on visitor data. Drift’s Standard plan starts at $400 per month, which includes chat, email integration, and basic automation. The Pro plan, at $800 per month, adds advanced AI features and multi‑channel support. Pricing is tiered by the number of contacts and the level of automation required. Drift’s primary advantage is its focus on conversion and lead generation, making it useful for pharmacies looking to capture appointment requests or prescription refill leads. However, the platform is more geared toward sales than support, and it lacks a dedicated knowledge‑base system or long‑term memory for anonymous visitors.
Key Features:
- Drag‑and‑drop conversation designer
- Real‑time data integration from CRM/e‑commerce
- Floating widget and dedicated page embedding
- Lead capture and appointment scheduling
- Personalized greetings based on visitor data
✓ Pros:
- +Strong lead capture and conversion tools
- +Easy visual workflow creation
- +Real‑time data pulls for accurate information
- +Scalable pricing for growing contact lists
✗ Cons:
- −Higher base cost compared to other options
- −Limited to sales‑focused conversations
- −No built‑in knowledge base for FAQ answers
- −Long‑term memory only for authenticated users
Pricing: $400/mo Standard, $800/mo Pro
Ada Health
Best for: Pharmacies that need a flexible, NLP‑driven chatbot capable of handling complex queries beyond simple FAQs.
Ada Health is a conversational AI platform that originally focuses on symptom triage but can be customized to provide store locator and hours information for pharmacies. The platform uses a rule‑based engine combined with natural language understanding to deliver accurate answers. Ada’s visual designer allows non‑technical users to create conversation flows and add knowledge articles, which the bot can reference during chats. Integration with pharmacy management systems enables Ada to pull real‑time store data, ensuring that hours and location information are always up to date. Ada Health’s pricing is not publicly listed; the company recommends contacting their sales team for a tailored quote based on the number of users and desired integrations. The platform offers a free trial and a developer sandbox. Ada’s key strengths include its strong NLP accuracy and the ability to handle complex conversational scenarios. However, the platform lacks a dedicated dual knowledge‑base architecture, and long‑term memory is only available for users who log in through the Ada portal.
Key Features:
- Rule‑based and NLP hybrid engine
- Visual flow designer for easy setup
- Integration with pharmacy management systems
- Real‑time data pulls for store hours
- Developer sandbox for custom testing
✓ Pros:
- +High accuracy in natural language understanding
- +Flexible visual designer
- +Strong integration capabilities
- +Developer sandbox for custom logic
✗ Cons:
- −Pricing not publicly disclosed
- −No dual knowledge‑base or built‑in knowledge graph
- −Long‑term memory limited to logged‐in users
- −Primarily text‑based interactions
Pricing: Contact for quote
Freshchat
Best for: Small pharmacies or independent drugstores looking for a low‑cost chatbot solution.
Freshchat is a multi‑channel messaging platform that offers a chatbot builder for answering basic questions such as store location and operating hours. The platform’s visual builder lets users craft conversation flows without coding, and the chatbot can be embedded as a floating widget or integrated into a dedicated page. Freshchat also includes a knowledge base feature, allowing pharmacies to create FAQ articles that the bot can reference. Real‑time data can be fetched from connected APIs, enabling the bot to display current store hours or inventory status. Freshchat offers a free tier with basic chatbot functionality, and its Standard plan starts at $15 per user per month, which includes advanced automation and multi‑channel support. The Plus plan adds additional features such as AI response suggestions and deeper analytics. Freshchat’s strengths are its affordability and ease of use for small businesses. Its limitations include a lack of a dedicated dual knowledge‑base system, and long‑term memory is available only for authenticated users who log into the Freshchat portal.
Key Features:
- Visual chatbot builder without code
- Floating widget and page embedding
- Knowledge base integration for FAQ answers
- API integration for real‑time store data
- Basic AI suggestions for responses
- Free tier available
✓ Pros:
- +Free tier makes it accessible for small budgets
- +Intuitive visual builder
- +API integration for live data
- +Multi‑channel support (web, mobile, social)
✗ Cons:
- −Limited advanced AI capabilities on lower tiers
- −No dual knowledge‑base architecture
- −Long‑term memory only for authenticated users
- −Knowledge base content must be manually maintained
Pricing: Free tier; Standard $15/user/month, Plus $30/user/month
Conclusion
Choosing the right store locator and hours bot depends on your pharmacy’s size, existing technology stack, and budget. If you’re looking for a solution that requires no coding, offers a dual knowledge‑base for accurate answers, and even lets you build AI‑powered courses, AgentiveAIQ is the clear winner and our Editor’s Choice. For those who already use Intercom or Zendesk for customer support, adding a simple chatbot can be a quick, cost‑effective way to deliver location and hours information. If your pharmacy prioritizes lead generation and appointment capture, Drift or Ada Health offer powerful conversational tools, though they come at a higher price and may need more customization. For smaller operations with tight budgets, Freshchat provides an affordable entry point. Ultimately, the best bot will integrate seamlessly with your existing systems, support the level of personalization you need, and provide reliable, up‑to‑date information to your customers. Take advantage of free trials or demos where available, and test how each platform handles real customer queries before making a final decision. Your patients deserve instant, accurate answers—let the right AI bot ensure they always find the right pharmacy at the right time.