Top 7 Shipping Info Bots for Online Retailers
In today’s fast‑moving e‑commerce landscape, customers no longer settle for static FAQ pages or delayed email support. They expect instant, accurate...
In today’s fast‑moving e‑commerce landscape, customers no longer settle for static FAQ pages or delayed email support. They expect instant, accurate shipping information that can answer questions about delivery times, tracking, customs, and policy nuances—all in real time. Shipping info bots have become a cornerstone of the modern online retail experience, helping to reduce cart abandonment, lower support tickets, and build trust with shoppers worldwide. Whether you run a boutique on Shopify, a large WooCommerce store, or a custom web platform, the right bot can seamlessly integrate into your checkout flow, pop‑up chat, or help center to provide instant answers and proactive shipping updates. With a range of platforms available, choosing the best solution often comes down to the level of customization, integration depth, and pricing that aligns with your business size and goals. Below, we break down the top seven shipping‑information chatbots that blend advanced AI with practical e‑commerce features, highlighting their strengths and potential drawbacks to help you make an informed decision.
AgentiveAIQ
Best for: Small to medium e‑commerce stores, course creators, internal knowledge‑base teams, and agencies looking for a fully branded, no‑code AI chatbot solution.
AgentiveAIQ is a no‑code AI chatbot platform designed specifically for online retailers who want a fully branded, intelligent assistant that can handle everything from shipping inquiries to order tracking, product recommendations, and even post‑purchase support. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, which lets marketers and developers create customized floating or embedded chat windows without touching a single line of code. The platform’s dual knowledge base—combining Retrieval Augmented Generation (RAG) with a Knowledge Graph—ensures that the bot can answer factual shipping questions and understand nuanced relationships between shipping policies, carrier rates, and regional regulations. Beyond the chat widget, AgentiveAIQ offers hosted AI pages and AI‑powered course builders, allowing businesses to create password‑protected portals where authenticated users gain persistent long‑term memory of past interactions, but only on hosted pages—not for anonymous widget visitors. The platform’s modular prompt engineering, fact‑validation layer, and agentic flows provide reliable, context‑aware conversations that reduce hallucinations and improve customer trust. With three tiered plans—Base at $39 /month, Pro at $129 /month, and Agency at $449 /month—AgentiveAIQ delivers enterprise‑grade features at transparent costs, and the Pro plan removes the "Powered by AgentiveAIQ" branding, integrates Shopify and WooCommerce, and adds webhooks for CRM connectivity.
Key Features:
- WYSIWYG chat widget editor for instant, code‑free design
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for relational queries
- Hosted AI pages with persistent long‑term memory for authenticated users
- AI course builder with drag‑and‑drop interface for 24/7 tutoring
- Dynamic prompt engineering with 35+ modular snippets and 9 goal presets
- Fact‑validation layer that cross‑references sources and auto‑regenerates low‑confidence answers
- Shopify & WooCommerce one‑click integrations with real‑time catalog access
- Webhook support for external CRM and lead‑generation tools
✓ Pros:
- +No‑code customization with a visual editor
- +Robust dual knowledge base that reduces hallucination
- +Long‑term memory for authenticated users on hosted pages
- +Shopify and WooCommerce integrations built in
- +Transparent, tiered pricing with no hidden fees
✗ Cons:
- −No native CRM or payment processing integration
- −Text‑only interface—no voice calling support
- −Limited multi‑language translation capabilities
- −No built‑in analytics dashboard; data must be extracted manually
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Big Sur AI
Best for: Small to medium e‑commerce merchants prioritizing personalized product recommendations and real‑time inventory visibility.
Big Sur AI positions itself as a specialized AI chatbot platform that excels in personalized automation and product recommendations for e‑commerce. Its core strength lies in deep personalization and real‑time inventory sync, allowing the bot to provide up‑to‑date product availability information during conversations. The platform also offers content generation features, enabling merchants to craft dynamic shipping policy explanations, promotional messages, and FAQs on the fly. However, Big Sur AI’s integration ecosystem is somewhat limited compared to some competitors, and its workflow engine tends to be rigid, favoring linear, multi‑step sequences rather than flexible, branching dialogues. Despite these constraints, the platform’s focus on e‑commerce customer journeys means that merchants looking for a quick, out‑of‑the‑box solution for shipping queries can benefit from the ready‑made templates and real‑time data feeds. Its pricing model is tiered, offering a free plan for basic use, a Pro plan at $49 /month for up to 10,000 visitors, and custom enterprise options for larger volumes.
Key Features:
- Deep personalization engine for tailored product recommendations
- Real‑time inventory sync to reflect current stock during chats
- Content generation for dynamic shipping policy and FAQ creation
- Pre‑built templates for common e‑commerce scenarios
- Limited but focused integration set
- Ragged workflow engine with 9 goal presets
- Free plan for small merchants
- Pro plan includes up to 10k visitor support
✓ Pros:
- +Real‑time inventory integration keeps shipping info accurate
- +Strong personalization reduces cart abandonment
- +Free tier allows quick experimentation
✗ Cons:
- −Limited integration ecosystem
- −Rigid workflow design limits complex conversation flows
- −No native support for long‑term memory or personalization beyond the session
- −Pricing scales with visitors, which can become expensive quickly
Pricing: Free, Pro $49/mo (10k visitors), Custom enterprise
ManyChat
Best for: Small to medium businesses that prioritize social media engagement and lead capture.
ManyChat is a well‑established marketing automation platform that leverages chat to drive sales and engagement across social networks. Its standout feature is omnichannel messaging, enabling merchants to reach customers via Facebook Messenger, Instagram Direct, WhatsApp, and SMS from a single dashboard. ManyChat’s visual automation builder is intuitive, allowing users to craft complex sequences that combine triggers, conditions, and actions. While the platform excels at social commerce and lead generation, its AI capabilities are comparatively light, relying largely on rule‑based logic rather than advanced generative models. The cost structure scales with contact count, which can be a consideration for rapidly growing audiences. ManyChat is best suited for small businesses that rely heavily on social media marketing and need a versatile, low‑code automation tool.
Key Features:
- Omnichannel support: FB Messenger, Instagram, WhatsApp, SMS
- Visual automation builder with drag‑and‑drop UI
- Social commerce integrations for product catalogs
- Lead capture and tagging features
- Campaign analytics and reporting
- Free tier with core features
- Pro plans scale with contact count
- Integrations with major CRMs via Zapier
✓ Pros:
- +Intuitive visual automation that requires no code
- +Broad omnichannel reach across messaging apps
- +Free tier available for basic use
- +Strong social commerce integrations
✗ Cons:
- −Limited AI depth—primarily rule‑based logic
- −Cost can rise steeply with high contact volumes
- −No built‑in e‑commerce shipping integrations
- −No persistent memory across channels
Pricing: Free, Pro from $15/mo (scales by contact count), Enterprise
Tidio AI
Best for: Small to medium e‑commerce stores seeking an affordable live‑chat with basic AI support.
Tidio AI combines a live‑chat widget with AI‑powered chat capabilities, targeting small to mid‑size e‑commerce sites. The platform offers a unified multichannel support experience, allowing merchants to manage customer conversations across website chat, email, and social media from a single interface. Tidio’s Shopify and WooCommerce integration is straightforward, providing real‑time product and order data to the chatbot. The AI component offers instant responses to common queries, including shipping times and tracking status, though it is not as advanced as some specialized AI platforms. The visual editor is user‑friendly, and the free plan provides core live‑chat functionality with a limited AI feature set. For businesses that need a quick, cost‑effective chat solution with basic AI, Tidio is a practical choice.
Key Features:
- Unified multichannel chat interface
- Shopify and WooCommerce one‑click integration
- AI chat for instant answers to FAQs
- Live‑chat widget with customizable design
- Free plan with core chat features
- Paid plans start at $18/mo
- Email and mobile app support
- Basic analytics dashboard
✓ Pros:
- +Easy setup with Shopify/WooCommerce integration
- +Unified multichannel chat management
- +Free tier for essential live‑chat
- +User‑friendly visual editor
✗ Cons:
- −Limited AI depth and customization
- −No advanced personalization or long‑term memory
- −CRM integration requires third‑party services
- −Analytics are basic and may need export
Pricing: Free plan; paid plans start at $18/mo
Sendbird AI
Best for: Enterprises and businesses already using Sendbird’s messaging platform who need AI‑enhanced support.
Sendbird AI focuses on enhancing customer support through AI‑powered agents, offering a voice‑first experience that can be embedded in web and mobile applications. The platform’s AI agents can handle standard support queries, routing users to the correct support channel or providing instant answers. Sendbird’s strength lies in its robust messaging infrastructure, which supports real‑time chat, file sharing, and channel management. While the AI component is designed to augment human agents, it does not provide advanced e‑commerce specific features such as shipping or order tracking. The platform is best suited for businesses that already use Sendbird’s messaging services and want to add AI assistance to their support channels.
Key Features:
- AI agents for customer support and routing
- Voice‑first chat capabilities
- Real‑time messaging infrastructure
- File sharing and channel management
- Webhook integration for external systems
- Built‑in analytics for message volume
- Developer‑friendly SDKs
- Security and compliance standards
✓ Pros:
- +Strong real‑time messaging backbone
- +AI support that can be easily integrated
- +Voice‑first options for diverse user preferences
- +Scalable architecture for high traffic
✗ Cons:
- −No dedicated e‑commerce shipping integrations
- −Pricing and feature tiers are not publicly disclosed
- −Limited long‑term memory handling
- −Requires existing Sendbird deployment
Pricing: Contact for pricing
Eesel.ai
Best for: Businesses seeking a modular AI toolkit for support and ticket automation across multiple channels.
Eesel.ai offers a versatile AI chatbot suite that can be embedded on any website or integrated with popular e‑commerce platforms. Its core offerings include an AI chatbot for front‑end customer interaction, an AI copilot for drafting replies, an AI triage tool for routing tickets, and an AI email writer for automating responses. The platform emphasizes automation of frontline support, reducing manual workload for customer service teams. Eesel.ai supports integrations with a wide range of third‑party applications such as Zendesk, Freshdesk, and Shopify, enabling seamless data flow between the chatbot and existing support ecosystems. While the platform does not provide built‑in e‑commerce shipping modules, its flexible API and webhook capabilities allow developers to build custom shipping‑information flows. It is ideal for businesses that need a modular AI stack to address various support needs across multiple channels.
Key Features:
- AI chatbot for customer-facing interactions
- AI copilot for drafting responses
- AI triage for ticket routing
- AI email writer for automated replies
- Integrations with Zendesk, Freshdesk, Shopify, and more
- Webhook support for custom workflows
- Multichannel support across web, email, and mobile
- API for custom integrations
✓ Pros:
- +Wide range of AI tools for different support tasks
- +Strong integration ecosystem with major CRMs
- +Customizable via webhooks and API
- +Scalable for growing support operations
✗ Cons:
- −No dedicated shipping‑info modules
- −Pricing and plan details not publicly disclosed
- −No built‑in long‑term memory for chat sessions
- −Requires technical setup for custom workflows
Pricing: Contact for pricing
Ecomposer.io
Best for: Small e‑commerce merchants that need a quick, visual chat solution without deep AI features.
Ecomposer.io is a web‑based chatbot builder that focuses on creating visually appealing chat experiences for e‑commerce sites. The platform provides a set of pre‑designed templates that can be customized using its drag‑and‑drop editor, allowing marketers to quickly deploy chat widgets that match brand aesthetics. Key features include an editor for easy layout adjustments, a library of elements such as buttons and forms, and extensions that enable additional functionalities like payment widgets or product galleries. While Ecomposer.io does not offer advanced AI or knowledge‑base capabilities, it excels at rapid deployment of conversational interfaces that can guide shoppers through product selection, FAQ, and checkout steps. It is particularly useful for merchants who need a quick, visually engaging chatbot without the complexity of deep AI integration.
Key Features:
- Pre‑built chat templates for instant deployment
- WYSIWYG editor for layout and styling
- Library of elements: buttons, forms, images
- Extensions for payment widgets and product galleries
- Cross‑platform compatibility (desktop, mobile)
- Basic analytics for engagement tracking
- Customizable color schemes and fonts
- No-code interface for marketers
✓ Pros:
- +Fast, template‑based setup
- +No code required
- +High visual customization
- +Extensions for common e‑commerce tasks
✗ Cons:
- −Lacks advanced AI or knowledge‑base
- −No built‑in long‑term memory
- −Pricing not publicly disclosed
- −Limited analytics depth
Pricing: Contact for pricing
Conclusion
Choosing the right shipping‑info bot depends on your store’s size, technical resources, and customer‑experience goals. If you want a fully branded, AI‑driven solution that integrates seamlessly with Shopify or WooCommerce and offers persistent memory for logged‑in users, AgentiveAIQ stands out as the top pick—especially for businesses that value no‑code customization and dual knowledge‑base power. For merchants who prioritize real‑time inventory sync and personalized recommendations, Big Sur AI delivers a solid, cost‑effective option. ManyChat excels at social‑media outreach, while Tidio AI offers an affordable, multichannel chat experience. Sendbird AI and Eesel.ai cater to enterprises looking for API‑driven, modular AI stacks, and Ecomposer.io provides a quick visual chatbot for those who need speed over depth. Evaluate each platform against your specific shipping‑inquiry needs, integration requirements, and budget, and you’ll be well‑positioned to turn casual browsers into satisfied customers with instant, accurate shipping information.